They made my tacos fresh and my jumbo Jack's accurate! I love them! Waitthey still put pickles and I specifically said no pickles....‍ Maybe took 4-5 minutes longer than the app said. read more

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Ordered a chocolate milkshake and got a half vanilla and quarter chocolate milkshake. Lazy workers :( read more

Jack in the Box - Fast Food Near Me - Pearl City, Hawaii

Waited 40 minutes in the drive thru for half of my order to be wrong. Went back inside to try and fix it but none of the workers acknowledged anyone in the restaurant for a long time. We just left and ate the stuff they gave us because we decided it wasn't worth the wait. read more

Sat at this drive thru for nearly 25 min before getting to order due to being short staffed with only 2 employees. Mind you, I was the 4th person in line. read more

Jack in the Box - Black mold - Fast Food Near Me - Pearl City, Hawaii

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Paid over $50.00 for takeout today at Jack In The Box for dinner. When we got home less than l0 minutes later, the hash browns and sandwiches were all cold, yuck! Tried to call the restaurant to make a complaint to the manager a few times. They do not answer their phone. We waited over 15 minutes for our takeout order, obviously they took their time and gave us cold food which must have been sitting there. This happened at the Pearl City Jack in the Box on Kam Highway. read more

Your egg rolls are always dark brown, taste burnt, and dry,they need to be golden in color,crispy, and the vegetables tasty. Are you reheating old ones that have been laying in wait? read more

Tried their jumbo breakfast platter and it was pretty good. The French toast sticks and hash brown were crispy and tasty. The serving of the scrambled eggs were plentiful. But, Jack-In-The-Box coffee was just plain AWEFUL! That ruined breakfast! How hard is it to brew decent cup of coffee? Maybe all Jacks serve the same brew?! Idk, I guess I'll never find out bc I'm not ever buying their coffee again! read more

0/5!!! I opened my box with my Chicken sandwich and there's a black hair inside of it! The hair is under the sauce, bacon and the burger! It can't be my hair as all of my hair is colored bright red! I'm so DISGUSTED! My mom felt bad and gave me half her burger but as I was about to bite into it THERES A WHITE HAIR INSIDE OF MY MOMS ULTIMATE CHEESEBURGER TOO! She has light brown hair and this is an all white hair! I keep calling and I cannot get in contact with the restaurant. I am so upset! Save yourself the trouble and avoid here! read more

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I don't get why I'm the only one in line but it takes 20 minutes for 3 chicken sandwiches and a taco.

It took the time I ordered until I received my food 20 minutes! I ordered 3 loco moco smash burger with extra gravy. After getting home, I took a bite of the burger. No extra gravy and NO EGG!!! The egg is what separates a loco moco to a hamburger steak! Then, I attempted to call Jack in the Box, they weren't answering. Do better Jack!!! read more

Jack in the Box - This is a Loco Moco Smash Burger with no egg and also no extra gravy which was on the receipt! - Fast Food Near Me - Pearl City, Hawaii

I went to Jack in the Box to try their new chicken wings. When I received by 12 Piece Buffalo Wing Combo I noticed that my bag was just dripping with oil. When I got to the chicken it had no buffalo sauce, just some Franks Red Hot on the side. It was at this point that I noticed that the oil was now dripping onto my cars upholstery, so I just threw it out before the mess could get any worse. The picture does not even begin to show how much oil there was. Don't get me wrong, I go to Jack in the Box often because it is convenient and some of their food is really good, but the last few times have not been good. read more

Jack in the Box - This is what the bag looked like, just dripping with oil. - Fast Food Near Me - Pearl City, Hawaii

Food at jack's is generally good. Service at this loc is lacking. Second time we did a mobile order with pick up in store. Second time they were not tracking the in store pick up mobile orders. The orders are supposed to be filled and placed on the pick up shelf. Had to go to counter to ask, both times they have a panicked look and hurry to fill the order. Process except for the online app deals are high. Drinks are expensive. Breakfast Jacks were warm, jumbo jacks were cold. read more

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Jack's is our go to, comfort food place. We've never had any problems. This place in Pearl City is horrible!!! I went to this location late evening. It doesn't take long to make a breakfast jack and it was cold. The egg was cold and the bread was stale and dry as if it was made hours ago. At least make an attempt to heat it up in the microwave to coceal your aged food. The tacos were also very oily and cold. The taco shell wasn't even crunchy. It was super stale and rubbery. They also bagged all 4 tacos in 1 package. Usually, each taco would come in it's own package or sleeve. What if the tacos were for multiple people? If I ordered 10 tacos for 10 people, they probably would've put all 10 in 1 package. So sanitary.... Not!!! Either they're trying to save money, they are lazy, or both. I think I would've been better off going to 7-Eleven. At least they have a conscience on how long they let their food sit out. I'm not sure what makes them think they can serve food like this and that people won't notice. It's not like they are the only Jack in the Box on the island. Hello??? In my opinion, stay away from this substandard Jack's. read more

They're out of most items on the menu. Theyre out of fries, certain burgers, boba milk tea, tacos, buttermilk sauce, coke, etc. You're better off going to another location. read more

Asked for a special order due to allergy and this location completely ignored request and gave me my burger with all toppings

Since there are no Jack in the Boxes in CT, I can only indulge when I go home to Hawai'i for visits. My go-to is their Jumbo Jack with cheese. GET THE CURLY FRIES WITH THEIR BUTTERMILK DRESSING!! I cannot stress that enough! They have really great shakes as well! My favorite is the Oreo shake. My overall favorite is their pumpkin shake, which is a seasonal item. I may have to go home and visit during October/November months. read more

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So it's still slow here, but the service was great as usual when we went to grab food for our kids. Appreciated the good service more after a crappy night at another restaurant. read more

The same woman messed up my order twice in one evening. Whoever she is that worked on the evening of 04 February, 2025 at 2330 to the morning of 05 February, 2025 0430am is terrible. The first order I asked for a Hi-C and asked if they had that and she mumbled so I figured that was a yes. I get my drink and taste it, she gave me an iced Tea. The second time I came back around 4am, I asked for a number 22 off of the breakfast menu. She gave me a number 2. She's very inattentive and doesn't realize she gave me a sandwich with ingredients that I'm allergic to and this could've been avoided if she paid attention and cared about the job that she has just a bit more. read more

Drive away! They forgot my chicken sandwich. Told me they had no fork and then spent 10 min waiting on a chicken sandwich after waiting 40 min in the drive thru. read more

Service is horrible If I could give a zero star I would Workers have attitudes and are lazy Always out of half the food read more

Everytime I come here the food is old and cold. I ask nicely if they can cook it fresh and they don't. Every time. The workers look miserable, they don't even greet you or say thank you. If you don't have some pride in your work, then don't work. How would you feel getting this kind of service. I know it's only fast food, but we pay our hard earned money at your establishment and get disgusting food and poor service in return. Not cool. read more

Jack in the Box - Fast Food Near Me - Pearl City, Hawaii

I've been going to this jack in the box consistently for more than a decade and today(Nov/23/24 @2:20am) I felt like I never want to go there again. THEY FORGOT AN ENTIRE COMBO MEAL! I asked if I have everything and they said yes, they jipped me out of my food and money and won't answer any of my calls. These new workers are terrible. I'm going to Burger King after this interactions! They always have it my way! #JackDoesNotHaveYourBack read more

By far the worst customer service I've dealt with ever. First I come in and order the garlic parm wings. they were good. So I went back for more.. the second order they didn't make them the same they were missing an ingredient they only put cheese on them. I even saved them to go back and show them to them.. after calling for 2 hours they finally answered they said that were was nothing they could do. They said maybe the employ working didn't know how to make them along with cutting me off on the phone. It's not the CUSTOMERS fault YOUR employee doesn't know how to make them... you make them whole by remaking the wings or refunding the money... also telling a customer you have to end the conversation because you have use the restroom without offering a solution even offering any time of resolution is by far the worst managerial tactic I've ver heard... read more

Jack in the Box - The right side has all the ingredients.. the left just has cheese.... You make this right - Fast Food Near Me - Pearl City, Hawaii

I tried to walk inside but the doors were locked and all the workers ran to the back when they saw me walking to the door. The sign said it was open. read more

Last month I went and I order a Jumbo cheeseburger combo with a drink sorry I forgot what day I went but I think it was around new year's time and I wanted also to order two tacos but they told me that they ran out and also today I put in a breakfast order and right before I placed the order the lady who was taking my order didn't tell me that u was out of hash brown I had to look in my bag and I ask the other lady where is my hash brown and she said we are out of hash brown right now how come u the company is lacking I can't believe this is the second time I went to jack in the box that u were out of something u better get your act together and make sure that everything is there and that you are not out of product I don't know how u run a business like that but if u keep doing what u are doing u are going to run out of customer they are going somewhere else to eat and that is bad for business so make sure all your products are there so that u will have returning customers and that they won't go somewhere else read more

My recent experience was so bad it was like being in a movie gone wrong. I ordered one item at the drive through and then blank no answer and waited. Finally I said if you are speaking to me I cannot hear a word you are saying. I will drive up to your window to complete my order. The staff were Micronesians and were NOT well trained and operating on stupidity. Two cars were waiting for their orders ahead of me. The one girl that came out of the restaurant to give the first car their order ended up being locked out and could not get back in. The girl gave me someone else's order and then finally got my order right. When I got home she ended up giving both orders anyway. She kindly said thank you, see you next time. I replied I don't think so... maybe!!! Nuts read more

Just stopped by recently with a friend for a quick dinner, there was no line and the order was filled relatively quickly. Everything was fine, we got home and were getting ready to eat. My friend was super excited for their mini churros so she tried them first. She ate one and said that they were super salty and asked me to try it, which I did. And it turned out that they had dusted this batch of churros with salt instead of sugar. We laughed it off and it was a funny moment, it was honestly probably just an honest mistake so I just told my friend that she should call back the restaurant to let them know what happened and ensure that nobody else gets salty churros. So she called back, but to no avail no one picked up the first call. The second time she called someone picked up the phone after ringing for a long time and then immediately hung up. On the third call an older woman picked up the phone. My friend politely explained to her what happened and that it was a silly mistake that she received salt dusted churros, hopefully so others don't receive the same. However, the woman on the phone just seem baffled. She then proceeded to yell at her, saying that shes wrong and that they dont dust their churros in anything so thats why shes wrong. My friend again tried to calmly explain, that she did in fact receive churros in a bag of salt. She then just got more aggressive, yelling progressively louder at my friend saying that shes wrong, there is no salt or sugar, they dont put anything on the churros. My friend was speechless as she didn't really know how to reply, she was just stating what had happened and she was being yelled at for no reason. I did step in to also say that "you're saying that you guys don't dust the churros with anything, but you did, and it's salt." Very matter-of-factly, and the line just goes dead silent. After about a minute or so I say "hello?" And then the woman just says "okay just bring your receipt and we will give you new churros" with no remorse or apology over yelling at my friend for no apparent reason. Do not come here!!! read more

This morning the micronesian lady with 2 gold fang teeth couldnt even give me 1 packet of ketchup when i requested for it. Not even 1 napkin was placed in the bag. What i suppose to wipe my hands and mouth with? The bag? Get youselves together at pearl shitty jacks i mean pearlcity jacks. read more

Horrible service. Every time I come here they're extremely rude impatient and slow. If any of the surrounding fast food restaurants decided to keep their doors open longer then this place would have to fire their entire late night staff cause they would get NO business at all. read more

This jacks should be SHUT DOWN IMMEDIATELY! Went in to pick up an order and had to wait almost 30min for some food that tasted like it's been sitting since yesterday. It was also hot and muggy in the restaurant with flies & bugs flying around. I don't know who is hiring manager, but they need to do better! Seems like nobody knows what is going on behind the counter. Wouldn't recommend this place at all! Do better. read more

I came here craving an iced coffee. I love the iced coffee at Jack in the box. I was looking at the flavors and I never had the macadamia nut iced coffee so I decided to get a large one with the loaded baked potato fries. The iced coffee was delicious. It satisfied my craving for an iced coffee. The coffee here is much stronger than anywhere else. Its consistency is thicker but still good. The only negative here would be the long line for drive thru depending on when you get here. I got here in the afternoon and the line went fast. I would definitely come here again if I ever crave an iced coffee. I do like the burgers and everything else on their menu. read more

Jack in the Box - Macadamia nut iced coffee! So good! - Fast Food Near Me - Pearl City, Hawaii

I had an incident in the drive thru last year when an employee mocked my speech impediment on open mic. The people before and after me in line heard it. Instead of apologizing, the employee started cursing at me when I took a photo to show management. After I reported the incident, the district manager said he would get back to me. Still waiting. Other than that, I'm wondering if HART is doing their renovations that have been going on since COVID. They've taken down the old entrance, but have not yet replaced it. Customers need to park on one side of the building and enter the store on the other. As it was previously, it is not handicap friendly. I formerly spent about $10/day at that JIB. I've been there once since the incident a year ago. read more

I'll tell you I love Jack In The Box, but this location is straight up slow. Now I can be impatient, but seeing the people who ordered after me get their food before me really pisses me off. I'll still eat, but fair warning this place is SLOW. read more

They forgot the meat patty, tried calling the number on the receipt, hangs up, no answer. Very unprofessional read more

Jack in the Box - They forgot meat patty - Fast Food Near Me - Pearl City, Hawaii

Can't believe I downloaded this app just to say F**k this jack in the box idk I'm still mad I waited that long for the food and it tasted like they haven't changed the oil read more

They refused to refund lol. I was missing 2 burgers and which they said they have in the store and forgot to give it to me. I have to pick up the food since they cant refund, I dont know why. I just want my refund for the food I didn't get. read more

Do not come to this store. It is drive thru only due to construction. Especially if you deliver

This is a review for the service. Food was ok, like what you would expect. Was in the drive-thru with 5 cars in front of me. It literally took 30 minutes. Definitely NOT fast food. By the time I got to the window, you would expect the food to be ready but had to wait a bit. read more

FCKN ASS!!!!! service was slow af in the drive thru tonight we waited 20 minutes to finally make it to the window, paid for our meal and waited another 10 minutes until finally someone asked us what our order was. the food wasn't as good either as all our fries and tacos were burnt. if i could rate the service a 0 i would. read more

Workers was hella rude when trying to ask for help with an issue. Instead of helping me all I got was attitude for some reason. Even the manager was very disrespectful. Took all the patience in me not to get lowered to their level. Bitch ass. Never again! read more