We waited nearly eight minutes before anyone acknowledged us, which set the tone for the visit. I stopped by the restroom during my time there and found it in rough shape, wet sink, toilet paper on the floor, just not clean. My order was wrong at first, though to their credit, they corrected it without much hassle. I honestly wouldn't have come here if it weren't for a friend who wanted to try it. I usually stick to local spots where the service feels more genuine and the experience feels cared for. This visit reminded me why I tend to avoid chain-style places like this. Customer service really makes or breaks a meal. read more

Jack in the Box - Fast Food Near Me - Phoenix, Arizona

Twice I've had food late night through the drive thru and the food is excellent! Curly fries are nice and hot. The smash burger is perfect. The nuggets are really good. Very pleased with my experience here. read more

This place was delightful!....i fell on my knee and broke my ankle....the staff laughed and helped me up! I felt so embarrassed I peed. I peed everywhere....... Other than that it was great read more

This the worst service I ever had. I drove through the drive-threw to get a chicken sandwich plain in an order french fries it took him 15 minutes. They told me to go park in the number that says number one and wait for my food. I waited for 15 minutes, later she came out and didn't have my food and said what did you order she said we will remake it. We don't have it it's a joke what she said is they had a shift change and they didn't know what I ordered and she was sorry that they would remake it . That a fast food restaurant. I nd contact the corporate office if the service is going to be like that, they need new workers. did they'll let you add zero I can't add. I had to put a one star read more

This place literally just gave me food poisoning. Avoid this place like the plague . (Update): I appreciate your taking the time to reply. I did report it when it happened on Saturday but to the government oversight body at fsis.usda.gov and provided them with the documentation I had as it caused me to throw up more than I have ever thrown up before in a row until all the meat was out of my stomach, somewhere around 30 times it was a terrible experience that nearly put me in the ER. read more

Nice clean restaurant with a friendly staff. I like the tacos for a quick inexpensive snack. read more

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Saturday night the lady with the pink hair is sooooo rude. "What do you want" then pulls up to the window "what did you order"

This has to be the best jack in the box I have ever had. Emely took our order at the drive thru window and didn't rush us at all while we figured out what we wanted. We don't live in the area and stopped on our way up north. Definitely glad we did. Food is so fresh and service was exceptional. read more

It's literally 10 Am and they still don't open the dining room. That's fine but I'm in a big box truck and can't go through the drive through so we decided to walk to the drive through and try to order. Get ignored. Try to knock on the window we get ignored. The workers clearly saw us. I just don't understand why people don't just stay home if they clearly don't want to work. read more

The Jack in the Box website shows tacos as 2 for $1. However, this location charges two for $2. They say they don't have to adhere to corporate pricing but they still have a link. read more

I never write fast food reviews but I had to for this location because I had the most pleasant, positive experience tonight. All of my food was piping hot and fresh and both of the women that served me were wonderful. 20x better quality food than every other Jack in the box I've been to. Give this location a raise read more

What happened to this place? It use to be exceptional service. Now... Closed sign on the drive through 3 x's now. Thought they started closing at night. Came through today at about 6pm, no line and no one would answer the drive through. Drove through.... To see a worker standing at window whom looked at us like WE were not supposed to be there. Seldom do I ever act like this but I was like, no, let's go. We don't want to bother this worker. Shrug. Times are tough for getting good employees presently... I get that. Maybe was better closed. read more

I made an account for this and I hate social media. If you want food here at night for you late shifters don't, they're lazy and don't know how to run anything apparently. It's a 24 hour drive through not a please come back in 1/2 an hour when it's convenient for you drive through! read more

sat in the drive thru for a doordash pickup, heard them breathing over the microphone. pulled up to the window and the guy hid from me after id called out saying I had a pickup and the oven timer went off and he stayed hidden the whole time, then we started to drive away and he went to a table and went to sleep read more

Jack in the Box - Here he is, the worker hiding from his job! - Fast Food Near Me - Phoenix, Arizona

Breakfast is good . Lunch is great . The stuff polite the service is fast . The restaurants is clean exactly what I would expect from jack in the box I keep coming over here to eat and enjoy fresh fast food . After reading all of those complaints....pepole like to complaints. This location is a lot by far better then any other jack in the box I visit before . read more

Never open on time, rude workers , cold food place sucks . If I could give 0 stars I would

Usually come to this jack in the box. Where else can you get 2 tacos for $1 something. It used to be $1 but everything is going up in price. Also they have a menu for $1(monster taco), $2( chicken sliders) & $3. Their chicken strips are amazing! read more

This location consistently closes early and is very slow when they do actually serve food. They have closed over an hour early and 30 minutes early the last 3 times I have gone her. While writing the review I watched 6 cars turned away by the employees that were there!!! read more

I went to get an order came back and was missing a sandwich. Went back to the drive-through they asked me to park. I sat there for 15 minutes. The staff was trying to close and there was no one in the drive-through. Finally someone came out handed my food and said nothing to me. I went home and it was yet the wrong sandwich. I have attempted to call a manager four times and no one is ever there. one of the employees said "yeah the manager is never here." I've tried a few more times after that and have had an issue every 9 out of 10 times. The staff clearly does not care and I keep spending money for orders that I never receive or that are wrong. read more

The employees here do not care. They don't care about what their business hours say, they close whenever they want, for instance, tonight they closed 25 minutes earlier then the posted signs. read more

I have no idea what happened to Jack in the Box, when I was growing up they were opened 24/7 now it's like they are closed from 2 am to 6 am. Yet the sign shows open 24 hours. Why, if Jack in the Box is going to be closed during those hours take down your open 24 hours down. Because it so frustrating to go by the drive through and be told they are closed, Southern and ValVista Mesa, AZ, Baseline and Greenfield Gilbert, Dobson and Chandler Blvd. At least I know McDonald's has turn times that you can depend on.​ read more

Really upset that we just spent $30 on food and received whatever they decided to put together. Walked to both of the doors locked. it says dining room is open. They will not answer the door. Ask for sweet-and-sour sauce couldn't even get it. I love Jack-in-the-Box this location sucks!!!! We won't be coming back to this one. read more

Jack in the Box - Empty fry container - Fast Food Near Me - Phoenix, Arizona

This location just needs to close already. Every time I actually stop here they are either out of something or closing early. Went tonight at 9:20pm when they still show they should be open and was told at the drive thru that they are closing early due to short staff? Not sure how that even happens. Did someone have to go home early and therefore they can't accommodate 1-2 cars at a time. read more

On July 2, in drive up placing my order plus 4 tacos. The attendant told me NO TACOS TODAY! I drove to window and young guy was rude and said they need to hire more people. He said cant fix tacos because we have no help. I left with no tacos. What? He made the decision not to make tacos. No tacos at Jack in the Box? He needs to be fired! read more

Only got three of four items that we ordered. The odd thing is that the first thing that we ordered was the thing that was forgotten. Jack in the Box is not essential to us. We won't be back. read more

It seems that this Jack in the Box is kind of Slow Or something seems to go wrong all the time is it's not the fryer down it will be the cash register like tonight right they have no computer they say so they cannot give any food. Very typical for this one read more

I stood in the dirty lobby for 5 minutes then left to go to the drive thru because they ignored me inside. I made eye contact with 3 of the employees but they still didn't bother to at least greet me. There's trash & dirty rags on the counter where they pass you the food & it smells like sewage. I bet these people get $15 an hour to give terrible service & don't even know how to clean. read more

Jack in the Box - Register - Fast Food Near Me - Phoenix, Arizona

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Went to Jack at 824pm on a Wednesday.... And it's closed? Drive thru says open until 10pm?? This is not the first time this has happened here... this last time was 3/23/22. LAME. I can see why this location is already rated so low. read more

The absolute worst Jack In The Box in town. This lazy manager just cant seem to let go of keeping the dining room closed most the time. Newsflash, the pandemic is over!! So people regularly get to waste their time going there and constantly finding them closed. That proprietor or manager should resign and turn the job over to somebody who can do the job like all other Jacks in town. I see complete closure in this locations future and rightfully so. read more

The service there is fine; never had a bad experience. However, almost every time I go there, they tend to forget something or mess up my order somehow. My order isn't that very complicated. I would avoid this location at all costs. read more

I just got a sourdough Jack, and one of the pieces of bread is the butt of the loaf... how could you sell this? It was disgusting read more

Jack in the Box - Sourdough Jack - Fast Food Near Me - Phoenix, Arizona

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New to the area... Worst Jack in the Box I've ever been in! Took 15 minutes to get our food and it's burnt!! From reading the other reviews won't be back ever! Many more places to choose from that have better food and not rude employees! read more

How is this place in business? Cold fries, rock hard popcorn chicken, and you didn't even give the right drink. If you are an employee at this location reading this then just don't even show up and let the location go under. Why even go into work and not put in effort. read more

2 separate times recently I ordered a butter jack.Both times instead of butter and sauce, they put ketchup and mayo.How do you hear and read butter jack, and think ...Okay,Lets add some ketchup and mayonnaise?!?!?!?!?!?!? read more

The food was hot,fast and fresh. The staff was friendly and the place was clean. Good experience. I will go back there again.

If you're looking for rude service, lengthy wait times, and wrong orders, then look no further. Let me paint you a picture... You start off getting asked "anything else" or "is that it" after every, single, item and it really sets the tone for the rest of your transaction. Then once you've paid for your food, that's where any semblance of service ends. After 15 minutes of watching multiple vehicles leave with their order, you decide to check inside and see how your meal is coming, only to find they have barely started it. Once you get your food (another 5+ minutes have passed), you take a brief moment to ensure it's all there, and magically it is! Don't worry, this excitement will be short lived. The only thing you ordered for yourself was a sourdough Jack requested with no mayonnaise. It shouldn't surprise you, yet somehow it still does, but your sandwich is absolutely slathered in Mayo. Don't even bother calling to get it resolved because you will be once again disappointed, if you can even get whoever tf they had answering the phone to give you an answer after hearing your displeasure. This place is a joke and a half, do yourself a favor and go buy microwaveable tacos from the grocery store and save yourself the headache and need for blood pressure meds read more

Disappointing. my boyfriend paid $26 to sit around and wait for 20 minutes for food that never came. The Employee was having a melt down screaming and crying. Line wrapped around the building because no one is taking orders read more

I visit the location on Happy Valley Rd, west of 19th Ave a few times a month and am never disappointed. Staff friendly and food delivered hot. Good job!!! read more

Wasnt done ordering and decided to substitute the curly fries for onion rings and the guy said i couldnt because he already had made the curly and could not waste them. First of all, shouldnt they wait until i finalize my order to start making it? Also, did not include 2 additional items that i paid for!!!! In today's age of excellent customer service this kid needs some serious re-training as I will no longer be going to that store. Im sure one less customer will not impact their store but sooner or later they will start asking why are their sales not as strong as they should be. Dont look any further or run analysis, here is the answer for ya. For free! read more

Pretty bad. Coke was flat, coffee taste terrible and expensive for below average food. Looked under staffed and chaotic from my point of view. read more