Tia " Boss worker," wasn't very friendly & very rude not only too my husband & I but too her employee's !!!! But the " TEAM LEADER " ANDREW DESERVE'S 5 STARS !!!! He was kind & apologetic & a true model employee!!! But Tia was a ruthless mean employee! Who brought out spirits down even while waiting for our fresh food while Andrew was making us wanna come back . Tia runnied the happy end of food experience! You're business needs more people like Andrew not Tia!!!!!! Ps Andrew made us fresh food & even delivered it will Tia was " Cruella." read more

This is by far the worst Jack N Box ,I've ever experienced. This review is 3 years in the making of living around and visiting this location . They are the slowest serving location I've ever experienced. Consistently mess up orders ( CHECK YOUR BAG!) . Final straw was a recent visit at 1230 am after coming back from work . Sat at the menu for 10 minutes saying " Hello " every few seconds with no response ! Could go on , but that covers it . read more

All the useless people seem to go to work at this jack in the box. Every time I go there something goes wrong. Before today my last visit was July 4th 2010 when for the third time they did not put meat in a hamburger, I called the store and was promised that my complete order, about $20, would be replaced. When I went back they would only replace one hamburger, so besides stupid they are liars. The manager was not helpful, but the customer service from corporate that called me back a few days later was even less helpful, even told me that I had they no reason to be upset. That is how much care that they left people hungry. Today I deiced to give them a try again, when I got home instead of chicken nuggets that I ordered for my kids found jalapeno peppers, the rest of the food was cold and lousy. That is even after I was asked to pull to the front of the store. To anyone who buys food to go at this place I recommend they open every bag and box and make sure you have what you ordered. Today I assumed I had the chicken nuggets for my kids when I saw the box. My mistake. I don't know if I will ever be back at any jack the box because besides screwing up the orders they don't take responsibility for their mistakes and they surely don't have customer service skills but it will be a very long time. read more

You can't expect much from fast food, but what kind of crazy jack is this? My recent visit started like any other, but things went a little weird after ordering. First when they took my order and I went to pay with my credit card they said there was a fee if I use it as a debit card. I told them "use it as a credit card then". Apparently the manager couldn't figure out how to push the button so she asked for my pin I said just use it as a credit card. She finally figured it out but then she said it charged me anyway WTF. Then when my food came out( I had ordered curly fries) there was essentially three curly fries and a bunch of curly scraps. They have me fresh fries and apologized but I was surprised they let those fries come out like that. The rest is so so. read more

Jack in the Box - Curly fries?? I think not. - Fast Food Near Me - San Jacinto, California

Just passing through, on our way back up north. Kids needed to eat breakfast so we stopped here. JIB food was consistent, but it was the service from Jill that motivated me to write this review. Her service is one you would expect to find in a four star restaurant. She was full of energy, but not obnoxious. She was friendly and delivered our food with a smile. Although she forgot to give us a water cup, she owned up to it, apologized and again... delivered it with a smile. I like her and I hope the owner realizes Jill's a gem! read more

Harmony was so sweet and helpful. She was so friendly and courteous. She kept checking on us to make sure were doing well or needed anything else. Thank you for a wonderful experience. read more

This has to be again the worst jack in the box in town. This time I remembered to take a picture of there on going mistakes. I ordered the new inside out bacon burger go home to find out its a chicken sandwich with bacon...Not only was it the wrong thing it was also cold.. Never going back telling friends as well. Corporate needs to pay this store a visit! read more

Jack in the Box - Wrong order baby!! - Fast Food Near Me - San Jacinto, California

The food was good going down, but it was terrible coming back up which is why I gave two stars instead of one or none. I've ordered several times from this location after typical working hours with no problems until today. Idk what was going on with the food tonight but my body was not able to keep it down. I ordered the teriyaki bowl as well as the 3 piece egg rolls. Like I said, it was good going down, but traumatic coming back up. This has never happened to me at other locations, which is why I called to inform them. Although the female was professional on the phone with me, I couldn't help but hear a male voice laughing in the background which makes me think this incident was foretold. Many Scenarios are going threw my mind at this moment and they aren't good. I hope they throw away everything to do with their teriyaki bowls and egg rolls In their inventory, and start a new. Thank God to my fiancé for buying zofran over the counter in Mexico on our last visit... BEWARE and REPORT emesis related to this locations food. Stay safe. read more

If I could give this Jack in the Box zero stars, I would. I've been to this Jack in the box at least 5 times. Each time I go there is always a hair in my food. It is disgusting! There was literally a hair fried together with one of my curly fries. Don't eat at this location unless you don't mind other people's hairs. read more

Drive thru...3 cars ahead of us and it took 15 minutes. That didn't bother me, maybe they had some huge orders in front of me. If every once in awhile it takes a little longer I could care less. However, when we finally get to the window, they tell me the amount and I am holding my money out the window waiting for her even to look up, after she just told me the amount without making any eye contact. Next, I asked for pickles on my sandwich, they forgot and realized their mistake and tell me they just tossed some pickles in a bag for me. read more

Jack in the Box - Next time... ask what I would like done or at least apologize for the mistake. - Fast Food Near Me - San Jacinto, California

Well, first and foremost... this establishment is amazing. There is one employee ... That bends over backwards and does every thing that he can do to make you smile, his name is Robert; he deserves a raise. I have never met a person that has that much patience and is willing to explain everything in detail. Every time I go there he knows our order and waves hello to my daughter, literally going above and beyond. The food is great and always hot as well. read more

Very fast, friendly and clean! My favorite Jack in the box in the area, Will the trainee is a sweetie and always smiling. Everyone seems happy to be there and happy to serve you! read more

If you've had Jack In The Box food before you know if you like it or not. But with fast food it's tough to find a location with good service. This location should be a training facility for other locations. Whatever they are doing I wish I could see more of it in other places. No matter what time of day I have gone here service has been quick & always from someone with a great positive attitude! There's not one employee not on the same page here. It's refreshing to see & they deserve some recognition at the Esplanade/Sanderson location. read more

This is my GoTo place since i get off work at midnight and need to make a foodie call. Plus they're basically around the corner from where i live. I've never had a problem with their service. The food is fresh, especially the fries. I guess it's because i usually roll in there at around 1230am so they have to cook up new fries. :-) They know what dipping sauce and soda i want with my nuggets combo before i can say it. I guess that means i go there way too often?...haha. I have no complaints whatsoever about this JITB. I'm a very satisifed customer. Now the one at Village West shopping center off Florida and Sanderson...they're horrible. But that's another review for another time. read more

Went the other day and ordered 2 tacos, a jumbo jack and a fry and asked for extra hot sauce and ketchup and I only got 2 hot sauce. SO DAMN STINGY. everyone is different but I personally don't like eating food if it's not a little spicy. I use 5 sauce for 1 taco. Didnt enjoy the food, thanks Jack read more

I always go through the drive thru, and these guys are the best. They are always friendly, they will try to figure out a combo that makes your bill lower, absolutely great customer service. The food is delicious too! My favorite JITB location. read more

Though the food is pretty much the same as most other Jack in the Box restaurants, I wanted to give this place 5 stars and commend them for their professionalism in service, something that you simply never see at fast food restaurants, especially in the Hemet/San Jacinto area. Every time I eat here, they are courteous, professional and smiling. They are great at making you feel welcome and appreciated as a customer. This is the only Jack in the Box I will go to in town because of this. I believe they should be recognized for going above and beyond and at least stand out over the other Jack in the Box restaurants. read more

Not a huge fan of jack anymore! I think it's just Hemet quality of food is well poor at best! This jack is pretty quick & staff is always friendly! read more

Wow what rude customer service cashier Robert looks pist off as if he hates working here and every person that comes in just adds to his frustration, also i upgraded to large i got an amount of fries that would fit into a small bag what a rip off! Going to tell all my family and friends to avoid this location read more

Jack in the Box - Fast Food Near Me - San Jacinto, California

I am all for their cheesecake and their 99 cent tacos plus this Jack in the Box is right by house. The service is always so friendly and fast which is a big plus for me, read more

This jack in the box is pretty ridiculous when it comes to time management. I'm tired of sitting in the fast food line for over 15 to 20 minutes. It is rediculous. They need to hire people that can actually do their minimum wage job because obviously the people here can read more

Went to this jack in the box the drive thru was blocked by a trash truck then I walked in and gave them my Jack cash card and they couldn't accept it they said the system was down. Needlessly I walked out with nothing. I won't be going back there read more

What the hell? I ordered a chicken sandwich in the drive thru on my break. $8. I get back to work and it's the cheap chicken sandwich so I go back on my lunch time. Ask them to fix it and they argued with me. They wanted the cheap sandwich a kid to throw away I said how about I keep it for my trouble and get the sandwich bought? They took the sandwich and then three mins later the manager comes out after helping on this and asks if she can help me. Literally I was left without my sandwich. They are thieves. Incompetent and really? Don't bother with this place. read more

Drive thru takes too long..... The new stack is awesome love those sliced pickles.

When this location first opened they were super friendly and the food was good considering it's fast food. After a while I noticed that the friendliness had gone down drastically with some of the employees. Seeing as how this is closest to my home this is our go to location. I won't mention names and later I will tell you why but one of the female employees lack in customer service skills and needs to not work here or anywhere where she may encounter customers. She hurried us through the drive through trying to end us after each item we ordered which was four meals cause there were four people. Instead of asking if there would be anything more, before my husband could even have a chance to speak she just kept trying to give us a total. We said after ever meal "wait we have more to order" it made us feel as though we were bothering her. Then we get to the window and what an attitude problem wouldn't smile, didn't greet us, nothing. When I went to ask if she was sure that the sauces were in the bag she argued with me about giving me more. It is the worst to get all the way home and not have what you've asked for so I wanted to be sure. So I said I would say why I won't use her name and the reason is because I called and complained of our service which I never do ever, but when we got home and our food was cold and disgusting I had enough. Someone called me back from that location the very next day. It was the site manager and she told me she would handle it right away. This was only one of our bad visits with this particular girl helping us, this had happened a few times and I thought maybe she's having a bad day or maybe she got yelled at or something. I had no hope that this girl would all the sudden become a great customer service employee but I did see a change the next time I went. We were not rushed while ordering and this girl try's to smile and be nicer. I can tell its forced but I am happy that they have tried to help this girl to be a better employee. They get three stars because I have to deal with their employee so my experience has not been a good one but their ability to take care and handle problems for customers is nice. read more

Cleanest jack in the box I have seen. Very friendly staff. Seems like the prices are slightly higher than other jack in the boxes.

Ran over here from work to grab a bite. Never have eaten here before. Placed my order after a ten minute wait, received it and back to work. Opened package, took a bite and realized it was not what I ordered. Went back, explained, showed receipt. Employee had to consult manager. After much discussion they agreed there had been an error. Meanwhile lunch time is passing by. Employee returns, claims she must take wrong sandwich and throw it away. I say no, this is my second trip for same item, my lunch is being wasted, you can give me the $8 item I paid for and throw in the $4 sandwich I bit into. Employee goes to manager again to ask permission. Manager reappears and demands the sandwich. I hand it over. Manager leaves. I wait. After several minutes manager reappears and asks if I have been helped. I incredulously ask "Are you kidding me?" So, I paid $8 for a small drink and small fry because at this point I'm no longer engaging in a battle of wits with an unarmed person over a f'n chicken sandwich. I have to go...lunch is over. I'm not a thief, I'm not homeless. I don't appreciate be treated as such. Don't go here!!!! Manned by idiots! read more

Ordered the new bacon taco and a regular taco to go. I went inside because ordering at the drive-thru usually gets you left overs. The servers are surly and none too clean and act like they are doing you a big favor just to wait on you. My granddaughter ordered the breakfast sandwich which was hot and o.k. but the tacos were both inedible. When I got home (just three blocks away) the tacos were cold and the tortillas were hard as rocks; couldn't even bite through them or break off a piece. They must have been sitting under the heat lamp for several days! When I called and talked to the "manager" she offered to give me fresh ones "free". Kind of hard to do since I had already paid for stuff I couldn't eat. She gave me a validation code and said I could come in any time to get a replacement but I think I will pass this offer up. Their food is just inedible and the service nonexistent. Pretty much the same at most Hemet fast food places. Can not imagine how most of them rate a passable grade with the county inspectors. read more