The Good- Hot coffee, in and out of the drive thru in less than 5 minutes. Croissant sandwich was tasty. Cheap eats. The Bad- It's a fast food place, and I know better. Oily oily hash browns and salty sandwich, tasty, but salty. The Ugly- I'm going to have to 4500 burpees and run a half marathon to counterbalance the amount of sugar, salt and carbs I just ate, but hey, the Rona' 15#lbs comes quick, am I right?! The Skinny- I'd go back if in the area because I'm a junk food junkie sometimes and sometimes I need my Jack-crack!! read more

Jack in the Box - Hot and tasty. - Fast Food Near Me - Tacoma, Washington

This is the 5th time i came in and they are closed in the morning when they're supposed to be open! read more

Jack in the Box - 7:18 am and they are closed i see people inside but literally ignore me out here - Fast Food Near Me - Tacoma, Washington

Specifically asked for no cheese. Got cheese. Also didn't ask for a meal and they charged me for one and gave me one anyways. Go anywhere else. Wasted my money. read more

On trip to Seattle, stopped to charge car. Walked over and was greeted quickly. Need code to use bathrooms, and they were thankfully clean. Snacks came quickly, dinning area was almost empty, every table top looked clean, their floors were swept and supply station was well stocked. Fries were ordered with the no salt option. They were ok. read more

I ordered a cheese burger ! Not a MUSTARD burger ! They over exaggerate with the mustard portion size!!!!! And the bottom of the bun had spots of mold ! Very unacceptable read more

I would give 0 stars if I could. I do not expect much from fast food, but I do expect the food served to not have visible mold on it. Not only is there mold on the crown of the bun of my overpriced cheeseburger, but it clearly smells like mold. I do not know why they didn't catch this at the restaurant, but I will not be going back. I tried to call to tell them the buns are moldy, but nobody answered. I left a voicemail, but I do not know if they will get it in time to make sure nobody else gets food that can make them sick. read more

Food took forever, bit into plastic on my burger, root beer was flat and forgot my fries. Not going back to that location again. Thank you, next time read more

Jack in the Box - Fast Food Near Me - Tacoma, Washington

We went in at 5:30 pm on Friday evening and the pop machine didn't have Coke Zero, I handed the workers the ketchup to fill and they didn't the whole 25 min. I was there. The floors had food and every table was dirty. The place smelled like a sewage pipe broke near the bathroom. This was a horrifying experience and I spent 30 dollars.... read more

11:35 Am October 15th. Still closed during "open hours" Please update your location's hours. read more

I went there on 3/25/2024 at around 5-5:30pm we went through the drive through we order and told the lady that we had a coupon for the three digit coupon number every time we would give it to her she kept on repeating the wrong number. So she asked us to pull to the window. I tell this is no joke the lady was on her cellphone the whole time we repeated the number to her two more time until she just to give her the coupon. We gave it to her ( mine you she is talking to some one on the cellphone the whole time) trying to take are order. She never once took that phone from her ear. We order buy one get one for a dollar spice chicken sandwich we asked to please put one with cheese. we decided.to eat in the parking lot . We got are sandwich and not one had cheese on it. So I walked in the store and told her that there was no cheese on the sandwich she tried to tell me it was on the other one . I told her know it wasn't and that I would like to have cheese on my sandwich that I paid for mine you to whole time I go back into the store this lady is still on her cell phone. So she takes the sandwich tossed it in the trash and told the other lady there that she needs a spicy chicken sandwich with cheese. The lady on the phone goes out side for I don't know what. I asked the other lady that if I talk to the manager person that was in charge. I asked her that if that was the orders she asked me to call corporate office that was out on the window. There was no number out there. The lady looks like she was scared to tell other lady on the phone tonight, I talked to her in Spanish because she looks like she was terrified about the lady on the phone I tried calling corporate no answer. I tried calling the store back and it just has an answer machine. No answer I used to work for Jack-in-the-Box and they took a lot of things seriously now it looks like they hired just anybody. read more

Horribly dirty. I called the health inspector it was so bad. Toilets were soiled and looked like they hadn't been cleaned in several days. Grease on the floor in the main lobby, soda machine was leaking water and there was a pool of water. Every.single.table was visbly dirty. We asked her to please clean one and she never did-they weren't even busy! At all!! Took 25 min to get our small food order. Which all tasted off. We took pictures and she then cleaned off one table as we left and went back behind the counter. Rude. read more

See all

They are always closed from 5am to 7am. I thought it was open 24/7. They leave a garbage can to block drive thru. Pathetic. Employees quiet quiting I guess. read more

First time to see the croissants in a different shape. They were like buns. Either change the name or the item should match to the global understanding of the Croissant!! read more

I did a online purchase and it stated just show the server at the driveway the App purchase of mini churros and medium soda. I couldn't get assistances from the lady that was helping me out. I let her know that I just ordered some churros and some soda and she said they don't have any of the churros. I asked if I can talk to the Manager, then she there wasn't a manager at the time I was there 6:50 am on 10/26/18. I trying asking her if there a way to refund or give me something else she said she can't do that nor can't refund my money. After all said, she close the window on me and turned around and walked away. So I just want to say about the service at this location is by far the WORST STORES of all Jack In the Box I've been at so far. I hope the owner sees how bad the service is at this location. Hope the regional manager sees this and hope that they fix their employees that doesn't have customer service what so ever. I will definitely will never come to this location again and will not recommend anyone to this spot. read more

Jack in the Box - Fast Food Near Me - Tacoma, Washington

Deceptive advertising on their menu board. It says 6.99 for chicken nugget combo. Wrong price. Jack in the box really has gone downhill

Absolutely the worst and most unprofessional jack in box I have ever been too. The employees at the window was lazy and inconsiderate.. what mistake to come to this jack in box!! The service was so slow..One car ahead of me and waited for ever auto order my meal!! read more

Mid bite of my curly fries pulled a long curly hair out my mouth. Nasty. Definitely not coming again.

Order on the mobile app, being was in a rush. Arrive 12 minutes later to pick up in drive thru. Hand had to pull around front to wait? Only one other car on drive thru, was not busy. Definitely some slacking at this location. Was very irritated. read more

Gotta like their chicken fajita pita, sourdough Jack and especially their jalapeno poppers. . Love those things. Several food items are pretty decent. Too bad this location is somewhat of a dump. At least they've improved their service. read more

Showed up at 01:25am on a Thursday night after getting off of work late with my friend. We were hungry. Employee informed us at the drive thru that he was the only employee and if we could "keep the order light". We were the only car there. We asked if he could do 2 meals and he said no only 1. I thought it was a joke but then realized he was serious. So I said ok bye and left. Don't see why this place stays open at night if it can't handle 2 meals ‍ wouldn't recommend going at night if god forbid you have more than one food item. read more

HORRIBLE EMPLOYEE!!! Went through the drive through, ordered a sourdough chicken club sandwich with no lettuce and tomatoes. It was completely DRY with no sauce at all, and had LETTUCE on in. Also ordered 2 tacos with ONLY meat & cheese. No sauce, no lettuce. The tacos had EVERYTHING ON IT! Mind you, I am on my LUNCH BREAK & now I have to turn around & go back to get my order right. I NICELY explained to the speaker, that my order was wrong. She told me to come to the window. When I got there the same petite hispanic woman had an attitude when I explained what was wrong. She aggressively stated that when I ordered, she asked me if the screen was correct & I said yes. So there is NOTHING she could DO. All I want is what I ORDERED. At this point I asked her was she kidding me?! It was bad enough I had to remove the lettuce I did NOT ORDER & DEAL with the dry sandwich. But for you to tell me you won't remake the TACOS?! I asked her name & she refused to give it to me. Stating she did not HAVE TO. I asked to speak to a manager, she said he's NOT HERE. I started to get angry & said I am calling your manager or corporate office to complain. She FINALLY agreed to remake the tacos. Stating NOW WE HAVE TO THROW THOSE AWAY. Ummm ok. NOT MY FAULT you chose NOT to Listen When I ORDERED. Called the manager repeatedly. Got a voicemail that was full. He called me back a few minutes later & I explained my experience. He was very nice & apologetic. Said he would send me something in the mail. Now I lose 30 min of work that I HAVE TO PAY OUT OF MY POCKET. I will NOT RETURN TO THAT RESTAURANT AS LONG AS THAT WOMAN WORKS THERE! NO ONE HAS THE RIGHT TO TREAT THEIR CUSTOMERS LIKE THAT. I have worked in the restaurant industry for DECADES n can HONESTLY say this was the WORST SERVICE I HAVE EVER EXPERIENCED. read more

Guess I been lucky - but over the last 20 years this has always been my go-to Jack Box. Different employees, but rapid, fresh, correct orders everytime. Tonight was no exception - thank you shamyra..! read more

This place could use some updating & parking lot maintenance. However, my experience today was very pleasant. No long wait in the drive thru line. The young lady (Sabrina) in the drive thru window was very polite, sweet and provided a good interaction, to what was a tough morning. I will return next time, I am in the area. Hopefully she will be able to provide great service again. read more

I specifically asked several times if all the ingredients such as CORN, I said, and beans and so forth were IN the SOUTHWEST salad they said they found in the back when I arrived and asked if they had a SOUTHWEST salad already made for me to buy. The young man seemed to waffle, took my payment without giving me a receipt, finally came back giving me a bad and incorrect salad and when I asked for my receipt I had to wait over a minute to get it and was suspicious so AGAIN asked if the salad had corn and EVERYTHING in it that a SOUTHWEST salad has in it, and he said YES so I STUPIDLY trusted him! It had much less chicken in it than normal and MUCH more iceberg lettuce, SLIMY cucumber slices and soft aged cherry tomatoes, when I started to eat it soon after arriving home, not at ALL was it a SOUTHWEST salad that I paid $10.25 to eat! They won't answer ANY phones at Jack In The Box where I've called two numbers many times DURING business hours so far. I want a refund and a free salad that's CORRECT and HONEST to thank me for travelling there TWICE to get an Honest Business Transaction! It had no corn or beans in it, it was NOT a SOUTHWEST salad as I CLEARLY requested repeatedly and ended up ordering and PAYING for and foolishly believing was in my car as I drove home. read more

Are they going to use the buns that are on the floor? When ordering the bacon cheddar potato wedges I asked for sour cream. Right after I ordered them they said "We are out of Sour Cream" and just after they said that walked away because I finished my order, if they would have told me that in the beginning then i would have ordered something else. Not only that I saw a package of buns on the floor, are they going to use them? Are they going to throw them away? They should just throw them away to not look like a disgusted fast food restaurant. They really deserve zero out of five stars. I am so disappointed. read more

Jack in the Box - Fast Food Near Me - Tacoma, Washington

See all

I ordered the new $3 chorizo fries. The brown is supposed to be guacamole. The red is the chorizo. I'm not quite sure I should eat this because it just doesn't look healthy or safe. Pretty sure they're food is old or they are just careless. read more

Jack in the Box - Fast Food Near Me - Tacoma, Washington

See all

trash, never open and gave me the wrong food and over charged. won't even pick up their phones. pos service and top it off the food was cold. like it was in the trash. didn't even eat it read more

The Tacoma Mall Blvd store is horrible they mess up a simple order even when they are not busy, and if they don't mess up the order they are rude or provide bad customer service.(or both) After a few bad experiences we stopped going here. it's been 3 years so we decided to give them another shot and were disappointed again they burnt the crap out of both the burger buns, didn't put ketchup in the bag, and the employee Destiny was not friendly. There is a serious problem with this stores standard of quality, customer service, and management. read more

Jack in the Box - They burnt the crap out of both of our burgers buns.  visited 8/11/2018  @ 9:14 pm in the drive thru - Fast Food Near Me - Tacoma, Washington

Lousy and slow service. 2 employees working the drive up window but no one manning the walk in counter. Had to wait close to 10 minutes before someone took my order. When the order was ready the girl who handed it to me (manager/assistant manager) was showing attitude towards me. Won't be eating here again. read more

The woman at the window was very disrespectful and rude. When we couldn't hear her because the mic was broken she was yelling and had short patience with me. highly don't recommend this jack in the box. very disappointed. read more

I always go the one by my house but I was by the mall and stopped through the drive thru about 5 in the morning. The employee at the drive thru was so freaking rude. Then I went to ask for ranch and he slammed the window and walked away before I could ask. I waited a few minutes and even honked my horn. At this point I'm so mad that I don't even trust to eat the food. He finally came back to the window after at least 5 minutes and just glared at me. I honestly felt uncomfortable and I will never come back to this one. I would give it negative stars if I could read more

I do not have fast food often. I ahf a large order that was made to perfection. love my oreo shakes, and when I had a discrepancy about my shake and oreo ratio I was delighted to be treated with the utmost epic customer service that I could imagine. Thank you for still being here. read more

This is the worst jack in da box ever wtf yall all need to be fired wtf i come and order 4 tacos and fries i get to the window mind u i am the only person there and my food is ready i was like damn they fast but i already know my ahit was cold but it wasnt for me it was for my husband so i will let him deal with it if i didnt live down the street i willnever return seriously if u hate ur job quit read more

I came to Jack in the Box tonight to get dinner for my mother and myself. Upon arrival I discovered that all but one door had been locked and made me walk all around the building just to get inside. This isn't a huge inconvenience but still irritating. When I walked in, we waited for 5-10 minutes behind a clearly stoned group that took way too long to order. Again, not Jack in the Box's fault but it was still annoying. Then finally it was our turn to order, the cashier didn't even look at me as he was fiddling with the register then walked away! I thought he must be really busy, so I waited for him to come back. But he never did. I stood there waiting for nearly 15 minutes and the entire time the work crew actively chose to ignore me because they clearly saw me waiting there. I thought about calling out to get their attention a few times as I was getting restless just standing there without anyone even bothering to ask if I had been helped yet, but again I figured they must be really busy in the drive through. But I was annoyed because they were putting the drive through as priority over me, when I had been waiting much longer than anyone else. Finally, someone talks to me and tries to hand me a burger. I tell them it's not mine, and that I haven't even ordered yet. She tells me "Oh I thought you were with them" the only other people in the building were an Asian family who were already sitting together and eating. It's like she assumed I was with them because I myself am Asian. Which I don't understand! I clearly came in way after this family, and I had been standing alone for over 15 minutes! Why would I do that?! Flat out racism if you ask me. She didn't even apologize for making me wait, or offer to compensate for it either. On top of that she almost forgot half my order, and they were all out of the sauce I wanted. And the food is bland and too oily. If I could rate this -5 stars I would! Over all, terribly disappointed and angry! I am never ever coming here again! read more

I'd give zero stars if I could. I've visited several times. This is the slowest "fast food" place I've ever been, they seem really understaffed and the staff they do have are all pretty rude. read more

Excellent cooked to order hott & super fresh food and friendly staff! Love the new afternoon staff and management team! Yum yum yum

On my way home from work to get ready for a few lined up appointments, I stopped and ordered 4 meals from Jack in the box; chicken nuggets for my toddler , 2 small patty melt combo meals for my husband and self and one small 3 taco combo meal for our teenager. After leaving the drive thru and getting home to eat with our teenage while we waited for her father and sister to get home so we could leave for our appointments. My teenager realized they completely forgot the 3 taco meal that I was charged for. I Grabbed the bag of food, hopped in the car, went back inside the store, told the employee at the register about my missing items. I requested the order be redone since we all know that fast food has a shelf life of about 5 minutes especially the fries plus the fact I had been already inconvenienced to have to drive back to correct my order and the food they had given me was cold by now. The women at the register walked away with my old order and I hear some women in the back complaining loudly how she, " was not going to redo the order." Then the voice I heard complaining appears at the register with the lady who I originally ordered from and asked me, "why do want me to re-cook everything, is there something wrong with the food?" After I I explained to her the freshness and shelf life, Shamyra the shift lead (also cook) tells me she will give me the missing tacos but will not redo my order. After all this, I didn't want to deal with everything and just asked for a refund. Shamyra worked with the register, asked me how I paid when I mentioned I paid by card she told me she could not refund me unless I had my card on me, I had the receipt and pointed out the lady who took my order and said she could verify that I am the person who purchased the food and I explained to her that I had to rush back to the store without the card because my order was incorrect and expected they would be gracious in correcting the order plus expecting them to incentivizes me for my troubles by redoing the meal since I returned the incomplete order. She said she couldn't provide me with a refund without the card even though they could visibly identify it was me who ordered it and I gave them the food back. I asked for a cash refund and she said she couldn't provide one, so I asked for the manager. She said they didn't have a manager on staff but that she was the shift lead. This was the third time she inconvenienced me that day. I went back home without my food or a refund to do my previous obligations which I was late for since the Jack in the box hold up and after I drove back home to grab my card and when I returned, it appeared the manager was there in the parking lot speaking (smoking and talking) to Shamyra and the woman who took my order. That manager took off very shortly after they spotted me and I parked my vehicle. I went back in and asked Shamyra for the district manager's number and she provided me a directory on the entrance door, then I requested a refund which I though she did but she did not supply me with a refund receipt and she said it would take up to two days. The happened 05/23/19 and today is 05/28/19, I still have not seen my refund hit my account. This service was poor and rude. They knew they had done my original order incorrectly but refused to incentivize me by redoing my order so I could have a fresh, hot meal to return home with like I would have with my original order had they completed it correctly the first time. The shift leads need to feel empowered by telling me no she would not redo my order then adding the next insult by not refunding me and making me return for the 3rd time. This was terrible and the staff needs better customer service standards and training. If you are not there to stand by your service and guarantee the foods quality you shouldn't be working there, you are selling a product and your job is to exceed expectations. This was a terrible experience and I will pass that along to anyone I can that lives in this area. read more

They didnt even start working on our food until 10 min after we ordered. Joyce threw us at attitude for asking about our food. When we finally got it the food looked horrible. read more

Jack in the Box - Macho nacho...it looks like they threw it up at us - Fast Food Near Me - Tacoma, Washington

Never have tacos... Which I fucking love but this place never does! Soda doesn't taste good, they don't mix it right so it doesn't have its carbonation or its flavor! this place is very unorganized it needs to be under new management because the manager is literally doing nothing. Crap! read more

At 6:03 this morning 4/12/2014, I ordered 2 Steak & Egg Burritos and a Meaty Breakfast burrito. The person taking the order was rude and kept saying he can't hear me. I pretty much had to yell for him to hear. The female who was at the window seemed like she hated being there so there was nothing nice to say about that. But the one who made the burritos thought it would be funny to put 3 lbs of hot sauce in each one. I took a bite out of all 3 and ended up throwing them away. I was on a route so I didn't have time to go back and make them eat it. I would not recommend anyone to go to this Jack In the Box and thanks to this experience I will never eat at Jack In the Box again. read more