I'm sure he was a good agent 5 years ago. Now he services his products inconsistently, and raises…read moreprices with no justification. Discounts are not shown in the break down of coverage, so it's hard to see what you're paying for. His documents are far from perfect, and contain spelling and date errors, which were blamed on underwriting. When I took my business elsewhere. Joe made it a painful process with incorrect documents, vague explanations and a refund which was1/2 of my last monthly payment, I heard inconsistent stories between him and his associate Nick as to why i wasn't getting my money back. Phil was sure to " stick it to me" , since I did not renew my policy. I made sure to change agents after a month of Phil gaslighting and weird cancellation dates that overlapped my new policy a week plus. Oh but he didn't stop there, he raised my condo premium weeks after I removed him as my agent. STAY AWAY FROM THIS SHADY AGENCY.

Joe and his staff are great and have helped me with my insurance needs over the years. I've bought…read moreseveral policies from his office including auto, life and bank products. His staff is always welcoming and friendly and they truly care about your needs and satisfaction with their products. If you're in the market for an insurance agent, give Joe's team a call!

I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two…read moreyears now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them: 1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it. Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court. It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent. 2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply. A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast. Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me. The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either.

The unprofessionalism that I've received with Alex was disappointing. This was probably the worst…read moreexperience I've had with an insurance company. He would talk to me like a child when I would ask questions about my insurance policy. Kevin was helpful whenever he would respond to my inquiry about a week later after emailing him a 2nd or 3rd time.

Guy is fantastic! Reasonable price, fast - turnaround and always gets it right. He is smart,…read moreconfident and a veteran. Been using him for years. He's great!

Great tax guy. We've used him for years . He's always available to answer tax questions and give…read moretax advice. I'd highly recommend him.

I have been a State Farm customer for 30 plus years, since my first car in college. Chad has been…read moremy agent for I am guessing 14 plus years. I have never had an issue with anyone on Chad's team. They have always been extremely responsive. State Farm is not the cheapest out there, I get that. If I only wanted cheap, I would go to the online guys and shop my coverages. Instead, I know that if I have an issue, a problem, an event that needs to be addressed, I know I can pick up the phone, talk to Chad or any one of his team and get things addressed and resolved. The value in that is immense. Keep up the great work!

I'm still getting notices of refund checks I'm supposed to receive and I never did receive the…read morecustomer gift certificate I was to have received to pay back my bank $10 stop check payment. An utterly useless organization.

FRIST! a wiley ago,…read moreI made friends with a man who just happened to be an insurance agent. yeah, I know what you're thinking. jk, I really don't. and after a little harassing, he said, Kris R., let's talk about your life. and I said, EW, WHY. but we did. we talked about my future, which made me realize I need to grow the eff up and start doing adult things (not those adult things). so, like a big girl, I set up a 401k (pronounced four-oh-won-k), wait I mean RothIRA (not as much fun pronunciation-wise, but better for yo' monies). and then he made me realize my car insurance was ALL wrong and that I was living my life on the edge, so I switched. and I gotta say, he is damn good at his job. he really does care, which makes his job easy because he believes in it. simple. next: renters insurance switch (because I get a lower car insurance rate and a State Farm cred card, bc mama needs new shews!!!!) high five, Ryan Wiley State Farm!

Ryan helped me open a Roth IRA at the beginning of the year and not only told me my options and…read morewhat might work for me as an individual, but took the time to explain the nitty gritty details until I was comfortable with my decision. I know when it comes to insurance I often cringe, but he is willing to help you every step of the way and make it as seamless and easy as possible. Thanks, Ryan!

we will want to compliment ,Chris Collins, Britany,and all your staff for every time a visit and…read morephone call, professional kind,courteous, customer service with a million thanks.

We had a fraud on our auto payment method and the number was changed. Instead of calling us or…read morecontacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better.

Went to Tom Casey to compare insurance costs. Original service was good. Prices were fair?…read moreWhen I got ready to book he told me "I can't give you a final price on your car policies until you pay". ???? Then some more run around. Finally "If you book now you will get a $1600 discount???. Now I find out he has issued policies without my approval.

This is Sonia C. This message is for Tom. I received very great customer service from him over the…read morephone, he was very helpful and polite.

Dave was my State Farm agent for roughly two years. When I switched insurance companies he called…read moreto ask if it was a service issue or a pricing issue, then gave me some relevant information about a pricing adjustment that was going to happen five months down the road with my policy. That was it. He then let me know that he was canceling my policy as per my request and within a week I received a check. I would recommend Dave to anyone seeking professionalism from their insurance agents. Note: If you cancel your policy just a few days prior to a payment being drafted from your account, that amount will still be drafted by State Farm then returned to you by check. Just a heads up.

State Farm wouldn't let me open an account, but they were more than happy to take my money! When I…read morecancelled the policy they said it would be 4 weeks for me to get a refund.