My kids love this place and we always stop by went in town. The ice cream is delicious and the waffle cones are amazing. They make the cones there and a place always smells awesome. read more

It's Hershey Ice cream. I got the cherry- but there were Zero cherries. It's more fluffy which means more not natural ingredients and more air whipped in. The service was terrible. They have no service skills. 1. Greet the customer 2. Answer questions clearly about how many scoops = a small , med, large. 3. Say thank you for coming in read more

The fresh cinnamon cone ice cream is amazing ! Taste sooo goood, got to come back for more !

really good ice cream with many options. There is a cute little indoor environment and an outside seating area as well. The employees are very friendly each time I go. The only downside is that there is not a lot of parking! read more

Just incredible. I don't think I've ever been served this much ice cream before in my entire life. I got two scoops in a warm waffle cone. It was practically a whole pint of ice cream. They also have chocolate cones (chocolate in the batter)! I definitely needed a nap to sleep off the sugar coma after this visit, but it sure was tasty and the warm waffle cone is a really nice touch. read more

Jack the Dipper Ice Cream - Two scoops (ha!) of ice cream in a warm waffle cone, inside a dish - Ice Cream & Frozen Yogurt Near Me - Sylva, North Carolina

If you have never been to Jack The Dipper you should stop in and get a warm, made to order waffle cone. You can choose between vanilla and chocolate. Both are delicious, but vanilla is my favorite. From the moment you walk in the door the scent of the waffle cones fill the air. They serve Hershey's ice cream, which is also delicious. I have been visiting Jack The Dipper since they were in the river. That was my favorite location, however it is about the friendliness of the staff and the taste of the waffle cone and ice cream that makes this a favorite stop when we are in town. I made sure over the years to introduce my children and grandchildren to Jack The Dipper making it a family tradition stop when we are home for vacation. read more

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Great name! They make their waffle cones fresh for every customer! The pricing is a little expensive but it was absolutely delicious!

Doesn't look like much from the outside, just another storefront in a small plaza, BUT do yourself a favor and go in! It's magical and smells amazing! They make all their waffles for cones and bowls to order, either chocolate or vanilla! They have about 30 flavors to choose from, and you can mix and match as you chose. They have seating inside and a few tables outside, but they fill up fast! Definitely a must checkout when in town! Staff is friendly,and service is quick! read more

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I am not sure what I expected, maybe I thought all of the ice cream would some how be dipped in chocolate based off the name but I was surprised by Jack the Dipper. The shop is very unassuming; it is on a corner of a few other shops, it's kinda plain inside and it's tubs of ice cream. However Jack the Dipper has a game changer on their hands..... fresh made warm waffle cones!!! The waffle cone can come in a few different flavors and they make them for you right on the spot! They do have a variety of flavors and several looked interesting to me so lucky they let you sample. I went with Butter Pecan in a Cinnamon waffle cone, it was delicious! I am giving this place four stars because while the ice cream and waffle cone were amazing the customer service was basically nonexistent. The staff did not seem like they wanted to be there and carried on a conversation while we were there so it felt like we were interrupting if we asked anything. I have a feeling this was an off day and maybe something was going on so I didn't let it impact my review too much and I definitely wouldn't let it keep anyone from trying this place out. I will be back and if I am right and it was an off day I will update my review. All in all did you even go to Sylva if you didn't get a warm waffle cone from Jack the Dipper? The answer is yes but you need to RUN back and try this place out! read more

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Overall the ice cream was really good. It was soft and the flavor was great. The service... not so great. The young woman working there was so incredibly rude, it made us feel like we were a bother & we didn't order anything crazy, very straight forward. She didn't greet us at all, was very rude in our ordering process. I understand if you're having a bad day but you work customer service, you can be somewhat polite. Im not asking you to make conversation with me and go all out but you don't need to be rude. We were there evening of 11/13/25. But again, ice cream was pretty dang good & the cinnamon waffle cone was really good. read more

Great ice cream for an afternoon snack. There was plenty of variety and flavor choices. I enjoyed the chocolate, vanilla, and caramel icecream in a cake cone. It was delectable! My husband enjoyed his açaí icecream in a cinnamon waffle bowl and said it was delicious as well. The service was great! We were also impressed with how affordable it was! read more

Heading into Western Carolina University it was hot and I thought that ice cream will pep me up. There was Jack the Dipper. A regular ice cream place with lots and lots of children and parents. The line was long but interesting. I am convinced that children order ice cream by color. Such a variety of hues and Jack specializes in freshly made waffle cones, so here were child after child with a waffle cone filled with brightly colored ice creams that were bigger than their heads. Interesting to watch and listen as these youngsters had to negotiate the questions as to do you want sprinkles? OK. Chocolate or rainbow. Big hesitation, brains cooking, but ultimately rainbow won out. I ordered a medium cup, no cone, of coconut and salted caramel with chocolate chunks scoops. Yes, almost the size of my head. Enjoyed watching the families and the superb crew of, am guessing college women, being so nice, cordial and helpful. And they were moving every minute with making waffle cones, scooping serving, offering tastes, sprinkling sprinkles and moving the crowd along. Great experience. Stop if passing through, but more so, when visiting your children attending or looking at WCU. Beautiful setting of a state university of around 11,000 students. read more

Stopped here on Father's Day and there was quite the crowd. I felt terrible for the one worker who had to make the cones, scoop, and check out customers. I hope it isn't always this slow. A thing to know about this place is you can pick your size of cup but also size of scoop. Never had that before at an Ice shop. Ice cream was super good as they serve the Hershey brand and not house made ice cream. There's a few tables and chairs inside as well as outside sitting. Overall, super nice shop! read more

Jack the Dipper Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sylva, North Carolina

On our way home we stopped by Jack the Dipper. Boy was I glad I made the stop. My partner ordered the sugar free butter pecan. It was fresh, creamy with plenty of nuts. The small was a great size. My brother ordered a waffle cone with butter pecan. The smell of the fresh waffle cooking was overwhelming. I yelled stop stop to the server as she was preparing my ice cream cup. I told her that Changed my mind--that I also wanted a waffle cone.... Vanilla, chocolate or cinnamon she asked..... oh boy, decisions decisions. I said vanilla. It was warm and chewy and my cookies and cream ice cream was awesome. The ice cream started to melt as I was munching on the waffle cone. Yum, I haven't had this much fun eating ice cream in a long time. The ice cream was creamy and fresh. If I'm even near Sylva again, I'll be stopping by. read more

Jack the Dipper Ice Cream - Front of store - Ice Cream & Frozen Yogurt Near Me - Sylva, North Carolina

The service at jacks is great! Love that they make their own fresh waffle cones upon order. All the favors a unique. We will be back.

Delicious ice cream and great service! the shop is super cute inside too. Would definitely recommend to anyone in the area.

Conveniently located Wide variety of ice cream flavors They have warm made to order waffle cones and bowls The portions are huge read more

Delicious and I'm not even an ice cream person! I got the one with brownie bits in it and it was delish. Friendly staff too.

Being a student at WCU, it's nice to have a local ice cream shop to come to. I've been here before but my parents haven't. My stepdad had a friend who attended WCU like 16 years ago and told him he needed to check this place out! Can you believe Jack the dipper has been open for that long?! If you're a local or just visiting the area, give the place a try. Ice cream is great (lots of flavors to choose from) and the staff is friendly. And who doesn't love supporting small businesses? Will be back soon! read more

Jack the Dipper Ice Cream - Waffle bowl with chocolate moose tracks and banana pudding ice cream - Ice Cream & Frozen Yogurt Near Me - Sylva, North Carolina

I went to WCU 18 years ago. Its always a nostalgic feeling coming back for Jack the dipper and It being just as good as it was then. Hope it sticks around for a another 20 more. read more

Great place to get a freshly made waffle cone with some delicious ice cream. Not being from the area, we were pleasantly surprised to find that multiple locations exist. We will definitely be back. read more

One star review is due to Jack not willing or able to make a milkshake that is half chocolate and half vanilla. The staff advised that they can only use one flavor per milkshake.‍ read more

First off, walking in the door will immediately make you fall in love with this place. The smell is DIVINE! Best ice cream place in the Southeast! The waffle cones are KEY! They'll add vanilla or cinnamon to the cone before making it fresh for you. With the cold ice cream of your choice put in a warm waffle cone, there's no way to go wrong. Looks like someone else put all the other pertinent extras about the place on here, but honestly, go for a waffle cone. Stay for something else, but waffle cone it! read more

We always have a friendly welcoming when we come to Sylva Jack the Dipper. All of the employees we have encountered are very kind, fun and helpful. However, Marian makes the perfect waffle cone in our opinion. crispy yet still soaks in the creamy ice cream at the end without leaking through. please take not to how she makes her cones, it makes for a more pleasant eating . Thank you so much read more

Jack the Dipper is our FAVORITE!!! Good thing it's 30 minutes away from me or I'd go too often ;-). Those "hot off the press " cones are the best! Great flavors and great quality ice cream. It's worth the trip! read more

Love your new location, never disappointed when going there. So many flavors of ice cream. Waffle cones fresh made in front of the customer. The cinnamon waffle cones op are awesome. read more

So good! Every ice cream flavor you couldn't imagine and the staff is so nice! Make sure to tip them Ik they be working hard long hours!!! Also super clean inside the store, although my favorite part of the outside seating. read more

In Sylva to visit the kids park, on vacation, we decided it was ice cream time. As I passed, I saw the store and figured 'small town, local ice cream....must try'. My wife and I split a medium. In a cup. It was pretty large, but the ice cream is nothing special. It's shipped in. The kids had ice cream, but in a fresh made cone......that's where the wifey and I made a mistake...that's the star of the show. The funny part of the whole thing is we get back close to Maggie Valley and I see another Jack the Dipper. There goes the small independent ice cream idea...it's a chain! Oh well..... read more

Best ice cream in town!!! If you don't go you're making a mistake homemade waffle cones

My absolute favorite ice cream spot! My boyfriend and I come here at least once a week (for worse or for better), and it never fails to be good. The people inside are always friendly! I would recommend this spot a million times over. read more

Love this place! Visiting & Recommended by some students at WCU. Staff was super friendly and offer generous servings of most delicious ice cream, win-win! read more

Very friendly people and have an amazing environment. Ice cream is also great and they make their waffle cones.

Great place but they seem to have gotten rid of normal flavor Ice creams this summer. Not a good variety for folks looking for classic flavors. read more

YUMMY!! Warm waffle cones are great. So many great flavors to choose from.

Known for its warm waffle cones! It was recently written up in Our State magazine. I took my now 50ish year old children and their friends there when they were young and now I take my grandchildren to the new location! read more

We love this place. Stumbled onto it and everyone loved it. My eight year old had chocolate moose tracks. My husband had deep dish apple pie ice cream in a warm cinnamon waffle bowl. We will be back! read more

Jack the Dipper Ice Cream - Brown butter bourbon truffle ice cream and heavenly hazelnut in a warm cinnamon waffle cone. - Ice Cream & Frozen Yogurt Near Me - Sylva, North Carolina

My favorite ice cream place EVER! The warm freshly made waffle cones, with three different flavors, are delightful, and the variety of ice cream flavors is wonderful. If you haven't tried it, treat yourself! read more

An unexpected delight - made to order waffles and HUGE scoops. A large cone is nearly a pint of ice cream. Great selection of ice cream. Salty caramel truffle in a fresh, warm cinnamon waffle cone. I never say omg, but OMG! Very friendly service, even offering flavor pairing suggestions of waffle and ice cream. I can't wait to come back! read more

Good ice cream... homemade waffle cones are really what make it great! good service and clean store.

Best ice cream in downtown Sylva! They make the waffle cones in front of you which is a nice touch. The workers are always polite. There's plenty of seating indoor and outdoor for as many people as you wanna bring. There's always music playing and the inside is very hippie decor. read more