Nathan was responsive, had excellent communication, was knowledgeable and identified the leak in my roof easily. I recommend Jack the Roofer. read more

No follow through. Scheduled a time to meet at home to review project. Took off work to be there during the time they specified. They were no shows, tried calling and texting, no response. Terrible customer service. read more

I was looking for a roofing company to repair some tile in my home, and I came across this listing. It brought back some bad memories. Jack the Roofer replaced our relatively large tile roof back in 2019. I have done many house projects from large to small over the last 8 years, and Jack the Roofer takes first place in being the absolute worst home project experience we have ever had. It took 9 months to complete the project. First off, I found him on Yelp. He had like 150+ positive reviews which I later found out that most of them were fake - probably from family and friends. They were taken down. Not cool and very dishonest. Jack was a slick salesman prior to starting telling me that it was no big deal and that he was skilled in this kind of thing. He said he would be at the house everyday managing the project. I never saw him again other than when he came to pick up his check. The roofers he subcontracted with were terrible. They were very destructive; they would just casually throw entire tile pieces off the roof into the yard and the driveway. They destroyed so many tiles that they had to reorder more tile twice! Even our friend nearly got hit in the head with a flying piece of tile being thrown off the roof! They would pile up broken tile on our front lawn and would not do anything unless we complained. They broke about $3000 worth of pool equipment which you can see in the pictures. They did pay for this, but the hassle of fixing it was very irritating. He is supposed to be managing these things - that's why we hired him, but once he gets you to sign, you'll never hear from him again. Even the insurance company said they would call and call for them to submit the paperwork, and they were nowhere to be found. After 9 months, the roof did get finished, but it was the worst house project to this day. I don't wish him ill, but managing is not Jack's strong suit, and he needs to take an ethics course about not lying to his customers. Edit: Response to Jack. Obviously you haven't changed as you will not take responsibility for the crap-storm of this project. Notice that he now only has 29 reviews on yelp because the false ones were taken down; This was one of the reasons I initially reached out. At the time I reached out there was over 150+ reviews. Question: Did you say that you would be at the site everyday? (My wife even remembers this statement). Were you at the site everyday? Were you at the site even once unless it was to get a check? How is this not lying? You probably don't remember even making this statement so in your mind you're good. My fault for not getting every statement in writing; lesson learned. So, I'm guessing you think that replacing a roof in 9 months is acceptable, and that I'm just another needy customer. My neighbor had his large tile roof replaced in 2 weeks. Your "beck and call" statement is ridiculous. We never spoke again after our first meeting, so please. Wanting a roof replaced within a reasonable time period is a perfectly acceptable desire. I went through the brother a few times and then a string of rotating employees with my complaints which most of the time were ignored. Honestly, I would have thought this company would be going out of business. I would have been more aggressive at the time to save other people from pain. read more

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On New Years Day I noticed a leak in my garage from the roof. I contacted a few roofers (including Jack). Jack's team got back to me the same day, on New Years Day. Jack came out two days later, arrived right on time and found the issue. He was honest and let me know my roof had a good two years left before I needed to start thinking about replacing it. He caulked the leak, along with caulking other parts over the whole roof (vents etc...). How much did he charge? Nothing. Just recommended in the next couple of years he come back to make sure the roof and everything is holding up. This is honesty at it's best and it's rare to find these days with contractors. I need to mention. I had another roofer come out the day before and they said my roof was totaled from hail damage and drew up a contract for replacement. So I went from a $2500 deductible, dealing with insurance to a free of charge quick fix. Also, the other contractor said the leak was coming from a spot that was not even right - Jack found the correct source of leak after doing a careful examination. Of course, when my roof is at it's end, who do you think I am going to call to come replace it? Thanks Jack!!!! read more

I was trying to hire Jack for an admittedly non-standard roofing job. I sent the details via Yelp with several photos. The business immediately responded that they would love to help me out with an estimate. A week later--no response. I followed up and eventually received an estimate for just gutter work, which was not what I asked for. I called Jack and explained. He said he'd need to come out in person and that the office would call to schedule an appointment. The office never called, so I followed up again and scheduled an in-person appointment. The day of the in-person appointment, Jack texted to cancel. He said he could do the estimate via photos. In other words, we went back to square 1 from weeks ago. We spoke on the phone, I sent more photos, and he said he should be able to provide an estimate that day. He never sent the estimate. I followed up a few days later via text and then via voicemail. He did not even bother to answer me. Jack clearly did not want the work and for that I can't really blame him, but the communication was unprofessional and I feel like Jack and company wasted my time. read more

This company installed a section of new gutters on our house to help better divert rain water. They were able to color match our existing gutters color. Install looks good. Actually showed up 2 days earlier than expected. We are pleased with them. read more

This company was amazing to work with. They are honest, dependable, and their communication before, after, and during the job is probably one of the best I've come across. My home got hit hard by a hail storm and had to have the roof and gutters replaced and the house repainted.  My insurance company was a nightmare to deal with but Jack and his staff took care of managing the complicated insurance process by providing them the paperwork they needed to get the money we needed to get the repairs done.  Everyone that works for his company is friendly and respectful.  And most important, I am extremely satisfied with the extensive home repairs completed by Jack the Roofer and his staff. Thanks for everything! read more

This was the only honest estimate I could get from about half a dozen contractors. Jack himself came out twice to verify the roof issue and confirm no hail damage. All the others were trying to scam me into a full roof replacement and insurance abuse. Thank you Jack. The work seemed to go well and quick, no leaks found yet. Also, this was the lowest price quote for the spot fix. read more

The work that Jack the Roofer did for me was good, but getting to the point of getting it done was something of an ordeal. I first made contact with Jack on April 7th, 2020. He didn't have a quote/bid for me until May 26th, and then the crew did the work on June 24th. So from first contact to job completion was more than 3 months. To be fair, this was for a small, low dollar, low priority job, so maybe that was part of the reason for the lack of urgency. The crew did fine work and was done in less than two hours. If you're looking for a job to be done, I'm sure these guys can do it, but be aware you might need to do some chasing. read more

Jack the Roofer did a great job on our roof in Golden. Brad and Jack were helpful and informative from the start. Their price was reasonable too. At first, I chose the wrong color shingles and only discovered the problem when they were delivered. Jack cheerfully sent them back and Brad brought out sample boards for me to look at (which I should have done in the first place). He crawled all over my snowy roof with the boards so I could get the best match. Aiden's crew worked like madmen and finished the job in one day, leaving the yard and surroundings clean. He was kind and patient with my lunatic dinosaur dog and the crew carefully closed the yard gate with the dogs in mind. We are very happy with the roof and recommend Jack the Roofer enthusiastically. read more

I had a few issues over the past couple of years with my roof leaking in various places. Jack came out to diagnose the situation and fix the issues. Jack and his team are really nice and nice to work with. I had great experiences and would definitely use Jack the Roofer again, although I hope my roofing issues are behind me! read more

We have used Jack The Roofer for several jobs in the last couple of years, and everyone there, from office staff to estimators, schedulers, to Jack himself have all been very friendly, helpful and honest, and have done what they said they would do. Their prices are fair, they show up when scheduled, they never act or sound too busy to listen or respond to a question - all of the things that you would want from a group of people that are working at and on your home. We will use them again, and we recommend them highly. read more

I had a bad experience with another roofer not too long ago. I called Jack and explained the situation. I had a small leak in my roof. Jack brought water hoses and was able to pinpoint the leak. He came out and repaired the leak (in the rain!) and did it at A very reasonable price. I would highly recommend Jack and will use him again! He was very courteous and professional. With all the press roofers seem to get it's great to find one that operates with great integrity. read more

I have a 1930 era tile roof and one of the tiles was broken. It is a VERY high roof in the area of the break. Jack came out to take a look and let me know what would be needed to fix. He ended up just doing the repair right there and then - I was very happy! And his price was very reasonable - as a matter of fact, I insisted on giving him more than he asked for since I expected it would cost considerably more. I was very impressed with Jack's promptness and professionalism. read more

We called Jack after seeing his positive reviews and hearing about him from a neighbor. He called us back immediately and set up an appointment for the next day which was amazing. We needed a second opinion on some work that our builder had done and he gave us peace of mind. Jack was very friendly and did a thorough job. He also sent pictures of the work that he did on the roof. His prices are reasonable and we will be calling him again for future needs! read more

Jack was attentive to our needs and quick to respond to the work we needed done. I would highly recommend Jack the Roofer to anyone who has roofing needs. read more

Jack is the best! I was afraid that I had a leak in the roof over the garage of my new home. Jack came out the next day, climbed up into the attic space above my garage, and was able to confirm that the there was no water damage to the drywall, my roof is fine! All this and no charge! I will be calling Jack when my house needs a new roof, or if it springs a leak read more

I run SafeSplash, a local swim school. We needed to get a repair done on our building quick, fair priced and most importantly, done right. Jack and his team did a great job! We survived the last rain, without one drip coming through. Thank you again Jack! read more

I could ramble on but I'll keep it short for you folks shopping for a new roof. Jack and his team are awesome! Professional from start to finish, roof, gutters, paint, navigating insurance and banks, they do it all. I wouldn't hesitate to recommend them for all your roofing needs. Well done! read more

He was incredible to work with and did amazing work. He was very detailed oriented and had awesome prices. Definitely will use him for our of roofing needs read more

Jack was prompt and quick. Did a great job of diagnosing a leak in the roofline. Additionally, he walked the roof and found a few suspect broken tiles and fixed that in addition to the leak. It's rare that someone works on Tile roofs, even more rare to have them call you back. Jack far exceeded our expectations and was flexible with my schedule and our Colorado weather. Highly recommend! read more

We had a leak around our chimney. Jack came and could have charged us a lot of money for fixing it, and we wouldn't have known any better. Instead, he showed us that the problem was much simpler and could be easily fixed for a small amount of money, but that we really needed a masonry contractor instead. He was extremely honest. He came out when he said he would; the other four contractors we called said they would come and stood us up all four of them. I would highly recommend working with Jack. read more

Jack the Roofer saved the day! My roof was leaking and I needed a repair. He was able to fit me into his schedule last minute. The kicker - my house was under contract and was closing in a week from when the leak happened. Jack ensured we could get the work done before closing, and he held to his word. Will definitely recommend to friends and family in the future. read more

Dev P (Parker, CO) - Jack Cottrell (Owner) came and inspected why my roof was leaking into my garage and was so thorough in his explanation as to what was going on, giving me the different choices that I had. It was refreshing how he took the time to explain (in English) what was going on, and that allowed me to make the right decision. He even replaced some broken concrete tile that I had that I did not even know about! Jack is a no nonsense professional who will make sure that you know your options and he stands behind his work. I highly recommend Jack the Roofer for your roofing issues! read more

Jack was such a joy to work with. We were selling our home and buyers asked us to replace roof, I contacted Jack. He made himself available to meet with the insurance adjuster and talk through my roof problems with him. He is friendly, knowledgeable, and communicative. The work was done in a timely manner and Jack made sure to communicate when a problem arose and gave us options to solve the problem at the least expense to us. I will be referring Jack to all my clients who need roof inspections or work done! read more

Came out, didn't try to sell me an expensive roofing job to repair, was honest. Appreciated his advice and Recs.

Was very hopeful and it seemed promising since Jack responded right away and then came out and gave what seemed like an honest inspection. Then it took a turn. Communication is not a strong point for Jack. I waited over a week for a quote which was said to have the next day. I then had another company walking the neighborhood who said the whole roof needed to be replaced I then called Jack and asked if he could look at it and tell me if he thought it was necessary. He made it out a couple days later and sent me a message stating it was a stretch for the replacement but would help out. I sent a response back the same day via email and voicemail and now I've waited 17 days and no response back. I have a repair I need done and Jack seemed to be honest and trying to work with me but making a potential client/customer wait with no communication is a poor way to run a business that strives on customer service and word of mouth. read more

I am glad to see that others have had a good experiences with this company. I did not have the same luck. After three months of delays, no shows and confusion, my roof was not repaired. My initial appointment was with Jack. He was friendly and said my roof was no problem to fix. He knew the exact materials I needed and said that they weren't available locally - he would price them out and get me an estimate quickly. Over a week later, I had not heard anything, so I emailed to ask for an estimate. No response back. After two more weeks and two more requests, I got the estimate, approved it and asked Jack to order the materials and call when they arrive. He said he would. SIX weeks later, I get an email from Kylle saying it would be a good idea to order the materials for my job and schedule it. I mentioned that I had been waiting on them. Two days later, materials from local source arrive. (This seemed strange since Jack had said the materials weren't available locally). Ryan, a new contact, emails to say the work is scheduled for the end of the week. I wait around on the scheduled day all afternoon...No one shows up. Ryan calls and says sorry, he'll call back with a new appointment date. The next week I had not heard from him so I emailed and got no response. After a few more days, I emailed again expressing my frustration and I did hear back with a rescheduled appointment. On that day, I waited all day...workmen finally arrived at 4pm and began installing flat shingles on an area that is supposed to have ridge caps. They realized they didn't have the correct materials and left to get more. They returned with more of the wrong materials and said the ones they needed aren't available locally and they'll have to be ordered. The job has now been cancelled. Overall, this was an awful experience. read more

5 stars are no lie. I chose Jack due to the Yelp reviews, and I'm super happy with the work. Kyle came out today and cleaned and repaired my leaky gutters. I thought the price was very reasonable. Jack was awesome, the office crew was awesome, and Kyle too. read more

Easy to work with, affordable, and they did a great job! Definitely recommend!

Jack showed up when he said he would, took a look at our small repair job plus certification for a pending home sale. Very honest assessment and was happy to do a small job. Prompt, honest, hardworking, nice and respectful! All the things I look for and a name I will recommend to everyone. read more

I had some snow in my attic after a blizzard-type storm. I called Jack and asked him to come over and evaluate the situation. Jack was timely, professional and very knowledgeable. He had an idea as to the problem; however, he wanted to consult with a couple of other people before offering a solution. Turns out the problem was the positioning of the vents on my roof. Jack sent me over a detailed estimate with notes and pictures of the problem --- wow! Not only did he explain the problem; he showed me step-by-step what he could do to resolve the problem. I was just a small 'repair' job; but Jack treated me like his #1 customer. I've worked with a number of roofers over my 16 years in our house; but I've never come across anyone as attentive and customer-focused as Jack. I was also looking for some new gutters at the time because the cheap, builder-installed ones were rusting. Jack offered to provide a quote for the work. His price was competitive with others; and once I agreed to the proposal, Jack acted very quickly to schedule the work. I literally had brand new, perfectly installed gutters within 2 days! No one necessarily 'wants' to call a roofer --- but the occasional problem or hail storm will force you to do so. I would, without hesitation, recommend Jack for all your roofing/gutter needs. I'm not looking forward to Colorado's next hailstorm; but when it happens, Jack will be my first call. read more

Jack's team did my roof last weekend and they did a great job. The guys were hard workers, cleaned up after themselves, and were done in record time. Overall it was a great experience!! read more

Such a pleasure working with Jack! Unlike most, he was communicative, was there when he said he would be, worked with my budget and was able to complete the work promptly and within my timeline. Would definitely recommend him to anyone that needs work done on their roof! read more