Not very happy with service. Ordered $130+worth of donuts/coffee. Told them we would pick up at a certain time. They insisted on putting an earlier time for pick up. The order was ready when we came in but we were told the coffee would only be good for another 30 minutes due to time put in slip (they prepared it earlier than on order. The lady would not listen to me. Was very rude and quickly ran off an hid behind kitchen door. I saw her peaking out while the young man helped us to our car the man was very polite. Once the man came in side the lady came out of hiding to talk with man. Will never go back and have told several people about this beware rude staff. It was a different lady each day. Also on coffee -the high price paid did not include cups, sugar etc.... Napkins, plates were also not supplied with donuts read more

The best donuts in town! Chocolate glaze and apple fritters are my favorites. Fast and friendly staff. read more

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We went to Jack's in Carmel and was pleasantly suprised at the flavor and old time texture of the Donuts. What a great flavor . It reminded me of the ones i used to get when i was a young man delivering papers at the age of 14 on the west side of indy that was a shop called Cooks Bakery. MMMMMM Goodddddddd !!!!!!!!!! read more

Good Stuff! Donuts are about $1.35 each but they're Hay-yoj and tasty. I've never had anything but the donuts and I've never had just the plain yeast because there's always something else more amazing in the case. read more

I love donuts and Jack's is a good place to just get a basic donut and cup of coffee. Sometimes you don't want artisanal, hand-crafted, honest, rustic, etc., donuts. Sometimes you just want a plain ol' yeast donut with icing and a strong cup o' joe. Jack's is the perfect place for that. read more

I can't really speak on the customer service, as I've only ever eaten from Jack while at work and someone else has brought in a decouple of dozen. I also can only speak on the cinnamon roll, because that's all I've ever had from Jacks. My limited experience with Jacks would usually keep me from writing a review but the cinnamon roll is AMAZING. It's less dense than that a traditional cinnamon roll. It's has the density of a donut. A really good donut. It's like a good donut and a good cinnamon roll had a baby. I've yet to get a fresh one. But that's about to change in the near future. read more

Large yummy donuts. They are huge! My only complaint is that none of them are labeled. You have to guess what they are or point and ask the people behind the counter which definitely slows things down. Donuts are made on site and are fresh and delicious. read more

Right off the bat, I was SO excited to find out that this place is open late! (A good place to get dessert after dinner is very hard to come by in the Indy area!) I visited with a friend one night and they still had plenty of options to choose from. I had a huge chocolate yeast donut with chocolate frosting. There was a hefty dose of cinnamon in/on the dough just under the frosting, which was a great addition. A place like this so close to home is hard to resist!! Thanks for coming to the neighborhood, Jack's! read more

The worst $11.99 I've spent in my life. Let's not talk about the customer service quality, because it's just a donut shop. The donuts DO NOT taste good. The glaze/chocolate is super thick and extremely sugary. The dough is good, but unfortunately they don't offer it by itself. Dunkin' Donuts is wayyyy better. read more

These donuts are huge and heavy. That's not a bad thing (except for your midsection, I suppose). It's no Long's but it's the next best thing and honestly, it's a very different style of donut anyway. When I get donuts, I get them fresh off the press, right as the door opens and eat part on day one and part on day two and three. The first time I tried Jack's, I was not impressed. I got a donut with carmel icing and one with peanut butter icing. The carmel was too sweet for my taste, which is saying something as I have quite the sweet tooth, and the icing on the peanut butter iced donut was honestly better than the donut itself. I went a second time and got a large variety. The basic yeast donut is great and chocolate yeast donut is probably the most amazing yeast donut I've had and keeps well for second day devouring. The cake donuts are on the harder side and are not really worth the calories. The creme filled and jelly filled are great. They don't skimp on the filling. Best of all however, are the donuts with random candies jammed on top. Reeces, Snickers, Butterfingers, oreos, chocolate chips, whatever. These are so delicious and filling and again, HUGE. You'll definitely be satisfied after one. They're not some illusion donut that's secretly filled with air. It's all delicious fluffy dough topped with icing that tastes exactly like its name implies (chocolate and vanilla taste like chocolate and vanilla, not just vague sugar flavoring). For leftovers, if you throw them in the microwave for 10 seconds or warm in the oven briefly, they're good as new. Other pluses: merchandise is fun, coffee is good, hours are great for a donut shop, and staff is friendly. Highly recommend. read more

Updating my review to unfortunately knock a star off. I've been here 4 times now. The first time, I got a tiger tail that set my heart on fire. Unfortunately, the last three times I have come in, there has been an abundance of the less popular donuts, but they've been completely out of my favorite- dual flavor tiger tails. They always have a full tray of vanilla twists and a full tray of chocolate twists, but no tiger tails. I understand donuts run out, but for a place that's open until 9pm, I expect to be able to get my fave donut when I make the 20 minute drive to Carmel at 10am in the middle of the week. If tiger tails are so popular that you can't keep them in stock after 10am, then you should consider making less of the single flavor ones that there always seem to be a million of. I'll update my review if I can ever get my hands on another tiger tail again. read more

Great doughnuts! They're incredibly large, between $1 and $1.50. They also have very fun toppings. I wish the doughnuts were labelled. We had two people working who were not willing to explain what every single one was- so I ended up just getting one that sounded good and maybe not the best. The seating is nice. There's many different tables and places to sit. Would return! read more

This is my first time here & my experience, not so positive considering the young lady received me, did not greet me or welcome me upon arrival, not even a good morning. This is complete opposite of what I thought would take place, considering positive reviews. That being said, she upset about someone, bc she started to vent to her coworker who seem to get caught in the cross fire of her negative comments, making reference to "he wants me to work so he can get paid and I need tires" not sure what that was about. I requested 3 Dozen Donuts, for my office staff. Not sure I will return back considering the exp was not the best. Hopefully the donuts are AMAZING... I'll find out as soon as I deliver them to my staff. When the young lady swiped my card, she never asked me if I wanted a copy of my receipt... she never said thank you or anything. I had to ask for a copy of the receipt and she seemed bother by me asking. Never once thanked me for my business. That's my experience. I'm sure that's not a norm. read more

So good. My kids love the iced cinnamon rolls. I love them all. Chocolate chips with icing. Sprinkles. Strongly recommend.

Coming from the East Coast, I was partial to Dunkin Donuts. But once I had Jack's Donuts I never went back to DD again!

Worst customer service always at the Carmel Indiana location....just stood there for 10 minutes with another customer, and the "Renaldo" looking kid working there never so much as acknowledged our presence....or put his phone call on hold to help us. We both walked out with our money. Always terrible customer service at the Carmel location - hire people who actually want to work there. read more

When we were at my friend's house, we decided we wanted doughnuts for breakfast. I'm usually not a real big fan of doughnuts. However, these were awesome!! They melt in your mouth they are so soft. They have a variety of flavors (I wish they had more filled doughnuts). We got an assortment, and there wasn't one that we didn't like. They do need a few more people working on a Sunday morning (there were only 2 and they had run out of boxes, so one person was folding boxes while the other was working the counter. Needless to say it took a while. I wish we had this place by me! It's probably a good thing we don't :) read more

Great donuts at a great price! If you're visiting the city and need a free ride to Jack's use code IRIE165117 to instantly get $20 in Lyft credit. You're welcome :) read more

We went on grand-opening day in the early afternoon when I guess things had died down (they said there had been a line out the door in the morning). It smelled wonderful inside and their doughnuts are baked fresh several times a day. They don't have a large variety of doughnut types, but the doughnuts are good. I got the chocolate iced white cream filled doughnut. It was very good and fresh and the dough was a lot lighter/less dense than other doughnuts I've had, which I enjoyed. The employees were all high school kids who looked like they were still learning. The cashier was very friendly. I got the caramel crunch coffee, which I enjoyed. It looked like there was an area for kids to play in the back with a tv, so it's probably a nice place to take kids if you have them. read more

Jack's Donuts - Chocolate- iced white fluff filled doughnut and caramel crunch coffee - Donuts Near Me - Carmel, Indiana

I'll give 2 stars for their great freshly made donuts but the service sucks and every time I decide to go back I regret it cause something always gets wrong. Something is either burnt or cooked wrong. Also the same man owns the laundromat next door. If you have a problem don't bother to go to them for help cause he will just blame what ever it was on your ability to do your laundry lol. A MESS! read more

Line was out the door when I got there around 10am. I was afraid the selection would be minimal and the line would be slow. NOPE. Line went fairly quick and the there was a GREAT selection still available! The donuts were HUGE! $1 for most $1.50 for specialty donuts. The girl that helped me was very nice. I ordered a self serve coffee and took off. I took the donuts home and opened our magical box of yeasty, sugary sweet treats. They were so fresh and and very tasty! They are open late, which is unusual for a donut shop but that means I can get donuts any time of day! I will be back ASAP Jack because your donuts rock! read more

This review is solely for the donuts. I ordered the cake donuts, yeast donuts and a couple of yeast donuts with creme filling. My favorite was the donut with the creme filling. You can tell, the second you taste the creme filling that it is a homemade filling that many donut shops neglect nowadays. They had two cake donuts available today, the first one was pumpkin and the second was blueberry. The donuts were great. I wish the older women working behind the counter would have been willing to go into further detail about the donuts. Whenever I asked what was in the donuts or what the flavors of the donuts were she gave me the shortest possible answer. I definitely felt as if I was bothering her when I was asking questions about the donuts. Overall, I would come back. read more

I received a personal letter from the GM profusely apologizing and an offer to make it right. The fact that he took the time to explain his course of action, apologize and try to make it right speaks volumes of his character and business ethic. The doughnuts in fact are amazing and quite delicious and after communicating with him, I feel that he's addressed the customer service issues! read more

Soooo delicious! The store is always clean with the exception of some crumbs when they are super busy. There's a kid play area that my kids love. The workers are very friendly. Best donuts around! And the donuts are HUGE, so you definitely get your money's worth. I highly recommend! read more

I had a craving for a cronut and a friend recommended this place. I got there at 5:05am. The door was locked and a lady was setting up. I waited to try and make eye contact no success. Finally after a few minutes of knocking she looked my way. She then went back to what she was doing. 90 seconds later she came and unlocked the door and immediately turned her back to me. I walked to the counter and asked if they had any cronut to which she replied rather rudely that they do not come out until 8:00am. Then turned her back on me again. At this point I just left and I will not be back. I'll stick to Taylors bakery where they are always polite and have a delicious product read more

They have great donuts, the employees are very friendly!! The owners are very nice people and the store is very clean and tidy.

These donuts are delicious, my sons have been going nuts over the big honey bun style pastries, we got the chocolate and the coconut topped ones! :) read more

Donuts were good. Customer service was awful. Not friendly - I don't think Jack would be happy with the staff representing his establishment. Also the tables and chairs were dirty. read more

Today we visited Jack's Donuts for the second time since their opening. My absolute favorite is the jelly donut. The jelly filling had a thick and flavorful raspberry jam. Another favorite is their chocolate yeast with chocolate frosting topped with crushed Oreos. My only negative would be when a lady came in while we were there and wanted to buy 4 dozen donuts but walked out empty handed when she was told they were out of boxes. My 11 year old said mom, they just lost a $44.00 sale. Definitely worth the price! read more

I wish 4.5 was an option. The donuts were amazing, especially the twist donut holes. I actually made fun of my roommate for ordering 2 dozen but now that I've tasted them I don't think that's enough! The only problem I had was that there were no labels on what the donuts were. It was our first time so I felt like I was holding up the line asking what each donut was. read more

Just not our cup of tea. Limited smaller cake donuts, but majority of these were literally bread with icing on them. Staff was very nice, and pleasant atmosphere. As I said, just not what we like in a donut shop. read more

Great donuts - really great value. Most of their x-large donuts, including the croissant-donuts are the price of a regular donut. The donuts are fresh and very tasty. The lady manning the front desk when I came in was sweet, went out of her way to conversate and make recommendations. A heavy box of deliciousness for around $11, cant beat it! read more

Amazing donuts! So moist! Great selection! They had my large order reach within 15 minutes. I will definitely be back.

Donuts were decent at best. Place was fairly nice and clean. Hidden from the road, we could barely find it. Blueberry cake was good. They were all out of chocolate milk until the next shipment. :( read more

This is only good if you go in the mornings. I went in the afternoon one day and the donuts were kind of dry and they didn't have too many options to choose from. My wife loves these though probably because her boss gets them super early in the morning! read more

Jacks Doughnuts is the perfect place to get doughnuts. We go there every Friday night that way we have breakfast for the next two days. Their doughnuts are larger than normal, which is great. They have a large variety as well. I would recommend the sprinkles doughnut. The service is also very good. We go in there and are always greeted by a smiling face. read more

Jack's Donuts - Donuts Near Me - Carmel, Indiana

The staff is so nice here and the coffee is delicious. But the donuts are to die for! There isn't a huge variety but they are the softest, best donuts I have ever had. They have a cute area for kids with cartoons and a tiny table and plenty of big kid seating too. It's a nice hometown feel inside. Great donuts, staff and atmosphere! read more

Fantastic service. I dropped in to get some donuts for the office and I was no shocker the only customer (it was before 6 am on a Monday) The lady behind the counter was very helpful. I noticed A picture of one of the founders wearing an asu shirt and that was great to see a piece of my home town in Indy. Jacks donuts are always a hit in the office. I was told by coworkers that it was cash only. Thankfully that was incorrect. Though we did have to finagle the iPad for the purchase to go, debit ended up working in the end. I was helped to the car and am certain my car will smell like donuts for a few days. Even more of a reason to not speed I guess :-) read more

Best donuts in Indy. INCLUDING Longs. I never thought that would be possible, but it's true! They are made by hand every morning so if you get there before about 1or 2 you can still get them piping hot to the point they melt in your mouth. Also the apple and peach fritters are amazing. If they have any available, try the fried and glazed croissants. They are absolutely to die for!!! read more

I have had many of their donuts and I can easly say they r the best in the carmel area ....the glazed croissants r my fav ...great service every time ...and reasonable prices. Do ur self a fav and visit this place u won't b sorry read more