I had a very concerning experience at the Key Food on Lee Blvd in Lehigh Acres…read more On April 24th around 8:44 PM (right before closing), I purchased a case of meat that was on sale and sitting in a cart outside of refrigeration. I specifically asked the butcher for a fresh case because I was concerned about how long it had been sitting out. He refused and assured me it was "fresh." When I got home and opened the meat, it had a strong rotten egg odor, clearly indicating it was spoiled. There was no way this was safe to eat. I returned the next morning around 9:30 AM and spoke with the manager (Marcella). She handled the meat with her bare hands, said it "smelled fine," and told me I could still cook it. I explained this was for a gathering and could make people sick, but she refused to give me a refund or replacement and walked away. This is not just bad customer service--this is a serious food safety issue. Selling potentially spoiled meat and refusing to correct it is unacceptable and dangerous. I would strongly caution others to check their purchases carefully, especially meat products from this location.

I love Key Foods in Lehigh Acres. The produce has a great selection and is always fresh. The deli…read morehas incredible Cuban/Puerto Rican food and the staff behind the counter are excellent. I highly recommend this market for the shopping and for eating.

I used to like going to this Fresco it's fresh and airy, good prices, wide cross section of…read moreproducts & produce until I ran into one of their Customer Service staff Doris who behaves like a racist. One time she refused to serve me and when i called the manager she lied and told the Manager (Bob) that this was not true. On another occasion she asked me if I was paying with my EBT card (I was never on the DOLE, not once in my life). Why would you ask me about EBT card, is it because I am black? Cashiers usually ask cash or charge? One time she went to get something with a customer outside and the polite thing to do or say to me would be, give me a minute while I get something outside for this customer but she just walked off (A manager Donata was passing by and must have seen the look on my face and she said she would be right back). Doris returned and a staff asked for something and she went off with the staff towards the produce section and again did not say anything to me waiting in line. All the time I was their waiting. On Tuesday Feb 7th 2023, I stood on line waiting while she attended to 2 ladies, after the ladies left, I walked up to the counter and stood in front of her, she was finishing up something at the cash register, she then looked up at me, stare me dead in the eyes, walked away and went to attend to a clearly Hispanic customer who is light skinned with straight hair (this customer had just walked in) and she asked him, how can I help you? I confronted her to which she said she did not see me there. A manager Luis also clearly Hispanic was called but did nothing. Frank intervened and attended to me while Doris continued with the Hispanic client. There have been other occasions that I have run into other staff with racist like behavior but this woman takes the cake. She is slow, inefficient, insolent and incompetent, whenever she is the cashier, their is always a traffic jam, she takes a minimum of 22 minutes to attend to a customer and yes, I have actually timed her on more than one occasion. On one of those days, it was a Saturday, a Caucasian manager, was passing and I drew her attention to the long line and clearly disgruntled customers and ask if we could get another cashier. This manager went away and came back around 5 minutes later, Dpris was still with the same customer (she had actually been with that same customer for about 19 minutes by my count). The manager took a couple minutes to open up the other register and started taking customers. The manager attended to 4 customers and Doris was still with the same customers. I am not sure if the manager called Donata or Donata was just passing by but they had a conversation and she (Donata) said something very kind to her like, are you okay there Doris and she replied yes. The manager attended to me and I left with Doris still with the same customer, I don't know what happened after I left but by then she was with that customer, at a minimum half an hour. I am black and very proud of my heritage. Doris needs to know that she is in no way better than me, she is a minority like myself and my money is as green as everyone else's. Fresco needs to train their staff in sensitivity amongst the races. Publix , Save a Lot and Choice is just a stone throw away and they offer similar services. My mom and a couple people I spoke to told me they don't go there because of similar treatment that they have received. Well Fresco, if your store is only for HISPANICS then please put that on the front of your store. Listen up people if you are BLACK BEWARE. I am giving this store a 2 star ONLY because not all the staff are bad. I would like to say these staff includes Frank that has shown much improvement, Bob and Donata.

Price is super high and the produce not fresh; No one speak English, if you are looking for free…read moretour in Cuba this is your place.

@publix in Lehigh Acres "I am writing as a loyal customer,…read morebut as a professional with extensive experience in the customer service industry. I am currently one of the top employees at a corporation of 15,000 people, and based on my career, I can tell you that Randy is truly special. ​Whether it is watching him proactively ensure every customer is cared for, or the time he stepped out into a rainstorm to help me with my broken-down vehicle in the parking lot, his actions consistently demonstrate elite-level service. No matter where you look in the store, he is there making sure everything is okay. ​Publix has a 'golden employee' in this man. I strongly encourage you to provide him with the opportunity to move into a General Manager role. From one professional to another, I can recognize a leader when I see one, and he is exactly who you want representing the Publix brand."

Publix not like it used to be. Got a rotisserie lemon pepper chicken, and it only had 1 wing. Wth?!…read moreFor $7.99, we want the whole chicken. Come on guys. Prices gone sky high also.

In Southwest Florida like Naples and Fort Myers vicinity, Publix supermarket once reigned supreme…read morewith more than 50 stores. Whole Foods, Sprouts, Bravo Supermarkets, The Fresh Market, Lucky's Market, Trader Joe's and Aldi have grown their footprint and expansion here in recent years. Walmart and Publix had battled against Sweetbay, Food Lion, Bruno's and Albertsons. There were several Bravo Supermarkets opened here in the last few years. How they fit in the grocer battle in Southwest Florida? I was in the Lehigh Acres in late Sunday afternoon. My curiosity made me swing by a Bravo Supermarket in Lee Blvd. First, most Bravo Supermarkets are franchised and locally owned. Bravo grow into Florida from New York. It catered to Latin Clients with fresh produce, dairy, meats, seafoods, snacks, drinks and prepared foods. There were two food trucks at the end of parking offer Jamaican and Latin food. The produce area is adequate but not that big. Pickup parsley, one eggplant and two bitter melons. I was looking for tropical fruits but the Papaya was huge and the size is not suitable for our need. Only three Mamay Sapote were available but there were good selections of Malanga and yuca. The green guavas were very fresh and looks amazing. Will check out the seafood and the meat department on the next visit. From the frozen section, I got 4 Mango Ice Cream bars and a Argentinean Beef empanada. From the small bakery section, I got two Pan Mexicano and croissants. I was at the store around 4 PM and did not explore the prepared food or deli section! This is a good side store and not huge. The place is clean and the staff is friendly. A good Latin Supermarket! Now, I know how Bravo and others can compete with Walmart and Publix. Just differentiate yourself from Publix and concentrate on your own niche.

I went looking for exotic fruits, and definitely found them here!! They had such an amazing…read moreselection and for the best prices! I got mamey sapote, sapodilla, black sapote, starfruit, and burro bananas. Also the employees were really friendly. Will definitely be back!

Great Aldi location! Always stocked & organized shelves. Friendly workers, short wait for…read morecheckout. Aldi food has improved so much over the years, the quality rivals big name grocery stores. It IS still possible to pay low prices for good food!

This is for LEHIGH ACRES store. I notice if your under staff some items aren't on the shelf when…read morecustomers need them. Temperature control on ALL MEATS should be taken serious and cleaning the meat area shelves are a issue for bacteria growth. Accountability is a must if you cannot hire staff to keep ALL ALDI STORES SANITIZED. Prices are good but what good is it if the customers get sick. News media will be around the corner. Do better.

This Store has very Cheap meat prices! However, you pay for it with their lack of CUSTOMER SERVICE!…read moreTHEY ARE ARROGANT.I asked them to turn the music down and they acted as if I asked for blood! Their store is Dirty and Dingy. If you want larger cuts of meat special cut magically there goes your cheap meat price! HORRIBLE Horibble

They are extremely pricey. The only good thing here is their fresh Cuban bread and anything on…read moretheir circular paper that says sale. Otherwise, head over to SaveAlot or Winn Dixie. The workers are under paid and over worked. It's sad, greed is a terrible thing.

You would think the reviews would give the company the hint of what needs done so ill elaborate…read more Please clean the front restrooms. Staff upfront is very friendly and tending. Please clean the front bathrooms. They are otherwise a pleasant convenience.

Don't even waste your time at this place. Just horrible. Especially the auto center. Everyone acts…read moreclueless and slow. If I didn't call about my appointment for my oil change I would've been screwed over. They won't tell you they don't have oil filters. If I could put negative stars I WOULD!!! Just horrible. And customer service is even worse. What do they even get paid for? Being lazy?!!! That's basically what it seems to be. I'd go to a different Walmart. They never have any food items really available anyways. And it's always super crowded with people that have absolute no manners. It's annoying and sad.

This Costco has plenty of conveniently located parking places and it is a good thing! Today we went…read moreon a Sunday about 5:30 and it was hopping! Even so, we were able to shop without too much disruption from other people. There are so many items there that are a great value. Some of our favorites are their ice bream bars, fudge cycles, wine and the roasted chicken, of course. We didn't get one today, though, as it was too late and they were about to close. During the holidays they always offer a great selection of gift items. Because it was closing as we were checking out, they were even faster than usual. And, the employees are always helpful and friendly.

How can you not love Costco? I have a new appreciation for the healthy products that Costco offers…read more So many great choices for a healthy lifestyle.

Just moved back to Florida after living in North Carolina and Georgia for about six years. One of…read morethe main things I missed about south Florida was the small Latin American grocery and cafeteria stops spotted throughout the area. I couldn't buy my favorite brand of mango nectar, pineapple ice-cream, ham croquettes, spices often used in Latin American food, etc. from anywhere north of Florida. This convenience store is a one stop shop for the hard to find ingredients/foods/items commonly found in Latin American households. They have meat, fresh Cuban bread, fresh produce, canned foods, variety of juices, frozen cut up fruit, cafeteria serving common Latin American meals. Within the shop but slightly separated is even a computer repair area, kitchen necessities like pressure cookers, dominoes, small cigar section and more. Definitely stopping by here often to grab the items regular grocers don't stock up on.

Linda was incredibly rude when preparing our subs. We ordered at 10:45, and came in 30 minutes…read moreearly. I understand this was unconventional, but they told us they were unable to make our subs until then. There were about 6 other employees standing around and no one in line, so we asked Linda if she'd be able to make it. They supposedly could not pull up the online order, so we had to repeat our order back, which ended taking almost until 10:45 to complete. I appreciate them stepping in to make the subs early, but the eye rolls and giggling from the staff was not as much appreciated.

So I have to mentally prepare myself to shop at Publix especially on a Saturday. It's the only game…read morein town close to Gateway so I tried to have a positive attitude. I have learned once you put your turn signal on to indicate you are pulling into a parking spot , someone will come careening around in the opposite direction and pull in front of you. No problem, I'm in Zen mode and as I am carefully backing up, the Publix shopping cart guy decides this is the time to stop behind me with 50 shopping carts. No problem, I am not letting anything get to me. Now , I am in the store at customer service standing next to someone who went overboard with the patchouli oil. I stand in line for what seems to be eternity as two people are trying to figure some customer issue out. Now apparently my 20.00 lottery ticket earned me a cool buck. Now I'm off to the deli where there are 20 people in line and they are out of chicken. So now I decide on a salads for lunch but they are out of my favorite so I ask an employee if they have more in the back and he blows by me. So I get a few items and some paper towels for 120.00 because nothing is ever on sale. Moving from the West , I got spoiled shopping at Safeway and Publix is not the same. I used to like grocery shopping not so much anymore.