This is such a nice stop, right on the east side of Hacks Cross Road. It's especially easy to get in and out if you're traveling northbound towards Tennessee. I've continued to receive friendly and reasonably efficient service here. I almost always eat inside their dining area, but their emphasis seems to be cranking out their drive-through orders, so that sometimes slows things down a bit. They keep their dining area and restrooms fairly spick-and-span, so I would imagine that the same goes for their kitchen. This therefore gives me confidence in what I eat here. I consider their chicken to be some of the tastiest around. So, I'll continue returning here. read more

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Super clean and welcoming atmosphere! The service was top notch from start to finish. We ordered the chicken dinner with green beans, mashed potatoes and gravy, plus perfectly fried chicken and a fluffy biscuit. We also tried the sweet and spicy wings with fries, chicken tenders with fries, and finished it all off with rich, creamy chocolate shakes. Everything came out hot, fresh, and full of flavor -- we'll definitely be back! read more

My husband and I went for a late lunch. No one else was in the restaurant. No one was at the counter when we arrived. A girl walked right by us and didn't acknowledge us. Another worker called her name and said you just walked right by these customers, are you not going to take their order? It was very obvious that she didn't want to wait on us. The whole ordering process was a disaster. She walked away from us several times to supposedly see if what we ordered was available. Then she had to call a manager because the drawer had no change. It was difficult to find a table that was clean... food or drink cups on several of the tables. My husband went back up to order a shake and couldn't get anyone to wait on him. Several employees just standing around talking to each other. No shake for him. It will be our last time to visit Jack's in Olive Branch. read more

First time ever for me and Wife. Both Hamburgers were totally wrong, they were cold. Th Fries were about half full. The attitude of workers was to be desired, The area where they keep napkins, Pepper, salt etc. was sloppy and no salt. I went back to the counter and ask for salt the worker ask if I oederd the chicken, I sain no I only needed some salt for the two of us and she handed me three of the tint packets.. i did no know that there was a rationing of salt. Men's restroom was not clean @ 1:14 - 2-4-2026 Do not plan to go back. read more

My first experience with Jack's. It was all right, ya know! Friendly people. Clean restaurant. I got cheeseburgers. Definitely more substantial than a McD cheeseburger. Pretty good. Kinda greasy. Taste-wise, sort of a cross between McDonald's and White Castle. I don't know...that's what it brought to my mind. The fries were hot and fresh but not my favorite fast-food fries. Nothing really bad to say. I'd eat again. read more

I ordered a 12 piece family meal with 6 biscuits. The biscuits were fine, however, the chicken was VERY CLEARY fried in old/burnt grease. I usually don't have complaints for this location, but this was bad. It was January 29, 2025 @ 6:25. read more

Jack's Family Restaurant - Jack's location, date, and time - Burgers Near Me - Olive Branch, Mississippi

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Very unprofessional, I er charged. The cashier charged me for loaded Mac n cheese and I received two bites and wasn't loaded. Then argued with me and refused to fix the order. Will not return. read more

First time in. This place is the fast food version of the southern phrase, "well bless your heart". Nice staff that was mostly busy trying to fulfill orders, but everything was slow. I see all the ladies hopping around but two dudes (maybe they just came in) just standing or wandering in the back. Chicken sandwich and burger were both good. Definitely a step above the big chains. read more

Surprisingly, this was my first time visiting Jacks. In my honest opinion, I was underwhelmed. Upon entering, I noticed the huge menu variety; this is a plus. However, I wanted to clarify an item that was of interest from the menu. Already, the biggest disappointment was the cashier, who clearly wasn't the most pleasant or excited about being at work. I proceeded to order and quite soon after ordering, my food was ready. Another red flag was the portion I received. I received a very small amount of (warm) fries and a mid size portion chicken sandwich. I also requested their secret sauce on my sandwich. Sadly, that was non existent. Honestly, I'm sure this place has its "popular fan fav items" but on a scale of other restaurants in this category, I'm not impressed. read more

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Every time I've been here they screw up the order, forget about cars they asks to pull forward after they paid and the food quite honestly, sucks. I won't be back. read more

The fries were greasy ans the chicken sandwich was too peppery but other than that it was pretty fair will try something different next time. read more

Jack's Family Restaurant - Burgers Near Me - Olive Branch, Mississippi

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I went to Jacks on Sunday and stayed going for the rest of the week this place was a one stop shop for me I ate something different off the menu for the entire week that I ate there the food was good and hot and the service was quick read more

So glad that Jack's opened in Olive Branch! It's a very nice place - easy access, close to the KOLV (Olive Branch) airport, nice dinning area, comfortable & well lit. Also nice not to have music piped in that is loud and objectionable (none at all - very nice). Service was fast and pleasant and the food was excellent! Yes- fast food, but about as good as it gets --- good portion size, too! Hours are sort of variable 5/6AM-10/11PM depending on the day of the week (kind of stupid in my opinion - why make it hard?) Amazing this wasn't on YELP! yet but so glad to get it on here .... read more

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The service is terrible. The wait is insanely long. Food is awful. The inside of the restaurant is filthy. Floors are sticky. This restaurant needs to close its doors for good. read more

Jack's Family Restaurant - Side of Grits...what's in it? - Burgers Near Me - Olive Branch, Mississippi

Tried Jack's for the second time. First time was the grand opening and when I went to order they didn't have anything I ordered. I tried again just recently and I ordered two orders of chicken breasts. Guess what? They didn't have any. won't be back. read more

I went to Jack's last night to pick up my online order. I got the 12 piece nugget meal and it was fresh, and hot. Since I didn't encounter problems with service, I may go back! read more

This morning I received the worst breakfast I've ever ordered. Before throwing it away, I decided to come back into the restaurant and show them the paper thin egg that was on my biscuit. They offered to replace it, but I told him I didn't wanna eat there ever again I was very nice I threw my order in the garbage and told him that I would just give them a bad review. People need to know that when they spend their money that they at least can eat what they purchased I highly recommend going to Chick-fil-A or somewhere who cares about the quality of their food read more

First time going today and the last. I ordered a grilled chicken salad.. This place used shredded taco lettuce for a salad. I have never seen such. And don't get me started on the fixings. Back to Zaxbys, I'm going. read more

This location is HORRIBLE! The food is just ok, the staff need's CUSTOMER SERVICE SKILLS! We will never go back! The food and options are much better up the street in Olive Branch. If you want Fried Chicken, go to Gus's! The food service and cleanliness is all excellent! read more

They have terrible customer service had me waiting all day for three tenders ! would not recommend to a dog! Employees lack communication, manager as well. read more

Every single time that I go, they forget to add items. Today, made a large order and they forgot to add my two PAID side items. I left cause I had to get back to work thinking order was done right and it was not. I seriously feel that should get my money back on those two items cause it was not free, I don't work for free. This location pays ZERO attention to detail. Food is ok but general service is so sad read more

the ranch is amazing!! but the grease was burnt and the food was completely inedible.