I tend to be skiddish taking my car for repairs in fear of being taking advantage of because im a woman. At Jacks Ive always felt comfortable and that his prices are fair. It is very easy to set an appointment and my car has always been ready in a reasonable time. Jack's is definitely a trust worthy establishment. read more

I thought it would be a curse for life (or at least while I owned my MB) that I would be swindled by mechanics. After my last shop broke a bolt in my seat and then offered to fix it for hundreds...I thought I would try out Jack's Tristar to check it out and look into a pesky light. Jack is a busy man but he comes up to greet you personally and hears you out. He told me it would take about an hour to look at my seat to see if it was repairable and look into my light. In half an hour, he had found my SRS light was just a dirty connector, cleaned it and was able to put a temp fix on my car seat until he was able to track down the specific bolt for me. He was reluctant to even charge me as he said he didn't do that much...are you serious?! This man is a scholar and a gentleman. The fix was a fraction of what my mechanic quoted and he was so quick. What everyone says on Yelp about Jack is absolutely true...I'm a customer for life. read more

After dealing with a Mercedes dealership that was less than ethical, I went to Jack's Tristar with some trepidation. I was thrilled to find a honest and ethical mechanic. Jack and his team are friendly and do a great job! They are fair with pricing and are a pleasure to work do business with! Thanks Jack and team!!!! read more

Hello Yelpers! I drove down from Northern CA to LA last night knowing that I needed an oil change and a belt repair! I found Jack on Yelp and decided to go for it. I'm a new Mercedes owner and there is always a little anxiety involved when you need your car serviced. Up north, Mercedes mechanics are AWFUL. Mechanics in general up there are taking advantage of people and destroying their spirits in the process. Jack was none of that! Made me feel like it's SO GOOD that I chose to drive and maintain a Mercedes-- even an 80's Mercedes. Thank you for your good work and good heart. A gem. He did several things to my car and the bill was $100. That never happens. You can't even get an oil change for that anymore! Thanks again to Jack's Tri-Star Automotive service and crew. read more

Jack knows quality customer service. I have a few cars he's worked on and and he's always been on point with the issues. His prices are fair and he always has the car ready as promised. I would definately recommend Jack's Tri-Star Motors......give him a try and you won't regret it. read more

Great and honest place! Took my Benz in because I thought the alternator was out....turns out it was just the battery. He cleaned it off and got me on the road again. Very nice and honest person. I highly recommend! read more

Jack is very honest and professional. I have had my 2005 Mercedes Benz fixed there since May 2016. He gives you reliable price and with no hidden fee which you will get anywhere else ! I recommend him 100% ! read more

Jack always takes care of our S550 great service and very honest good place charges good price too

Since I found Jack and the gang a year ago, I take my car to them only. They know exactly what they are doing, are super professional and personable, and do an amazing job taking care of car issues as well as maintenance. They listen to you, make reasonable recommendations, explain everything thoroughly, and don't take advantage like some places do. This review is a year late but I ended up needing them again this year when my car's crank sensor and fuel pump broke down on me and left me almost stranded. They are the best when it comes to Mercedes Benz problems! read more

Great service. Most honest guy I've been to in my life. Doesn't try to rip you off or scam you. Reasonable/inexpensive prices. Love him.

Jack is a first rate mechanic that you just don't see anymore. Fair, Honest, Always does all he can to help. My girlfriend & I have taken her C230 to Jack 1/2 dozen times & have always left happy that we took it to him. Of course we have run into the high prices of dealerships, and other shady MB shops, which is what led me to Jack. Within just a few minutes of speaking with him I knew we found our shop!! Thanks Jack..Keep up the good work! Larry Glendale read more

I am so thankful to have found a mechanic I completely trust. As a girl who knows NOTHING about cars, it would be very easy to be taken advantage of when it comes to repairs. In the 3 or 4 times I've taken my car to Jack, he's been more than fair and never tries to sell unnecessary repairs. His pricing has been very fair, and Jack and his staff are always very courteous. Dealing with car problems is super stressful for me, but at least I can take comfort in knowing I will be treated fairly at Jack's Tri-Star. I would recommend them to any Mercedes owner 100%!! read more

I have never trusted anyone other than a dealer to handle my repairs on my 2011 C-class, but as my car has aged I haven't wanted to pay those dealer prices. Jack did a fantastic job with a fairly large piece of work that my car needed and it drives better than it has in years - for way less than the dealer quote. This is now my 'go to' shop and I will be a customer as long as I have a Mercedes. read more

Great place to get your car serviced. Jack is an honest gentlemen. Thats a hard thing to find in a mechanic in LA nowadays. He helped me with all my car concerns right down to the small details of putting air in my tire and changing a bulb on my headlights. Because he is great he gets busy and the shop gets a bit tight with the cars. The important thing is he will get the job done at a reasonable price. I will definitely be going back next time I need service. read more

I've been going to this place for over five years by far the best service and friendliest people always will take care of you no matter what. read more

I should have written this review a long time ago, but Jack has been my go-to mechanic for the past two years and I would not consider going anywhere else. I have a 1990 500SL that was full of problems since I purchased it (including an accident). Jack and his crew of mechanics really know what they are doing. They are honest, reliable, accessible, and do quality work for a very fair price. They make a real effort to use quality OEM parts. My car runs fantastically. If you have a Mercedes-Benz (especially a classic) this is the place to take your car. They are always busy, so make sure to call ahead. read more

I needed one of the headlights on my car replaced, and the Mercedes dealership quoted me $75. Jack had my headlight replaced for $20 in 5 mins!! I will definitely go back to Jack's for any other auto needs. read more

I will NEVER go back to the dealership for my services. He is straight up, sweet and extremely reasonable. Got my C service for $138!!! That's NEVER happened! He even spray painted my front bumper bc it was scratched so bad for free. And since I was a first timer, I got one of those fancy cups! I received exceptional customer service and I will always come back here!!!!! read more

This is probably the best experience I've ever had with a mechanic - Jack is wonderful. Another car backed into my new-to-me 2006 Mercedes and Jack fixed the damage, dealt with insurance, and went above and beyond making sure everything worked. What insurance didn't cover was affordable, and beyond that, customer service was absolutely human, professional, friendly, and not sexist. I highly recommend this place. read more

Once again Jack didn't disappoint me. I'm the type of guy that do research first before deciding on something. I had my CEL on again and this time its code P2422- Evaporative Emission (EVAP) System Vent Shut and Camshaft Sensor not sure with the code which I already expected. He explained why it happened and possible source of the defect, then gave me several options which other shops will never do. Some shops don't have the patience of explaining it, the way Jack would. This is why probably Jack is still No.1 in reviews. The waiting time is reasonable and price was even lowered from the original quote. Thank you bro and keep it up. You are are helping many people. read more

I have to say that's it's rare to find an honest mechanic specially when you're a female most treat you like you don't know Jack! lol! But luckily I do know about Jack! He has been honest, pleasant and reasonable with his prices. I highly recommend him for any MBZ repair. I personally recommend him to all my friends. Thank you Jack for being an honest man :) read more

Jack is seriously the only reason I've kept my 2002 CL-55. I've probably taken my car to him at least 6-8 times over the past 4 years, from doing general maintenance (service A, B) to fixing problems. I became a customer for life when he quickly fixed a blinker problem that the Glendale dealership wanted to fix by putting in an entire new $1500 assembly. Nice, super competent, honest, reliable! read more

Jack said all the vibration I have coming from my car is from old motor mounds and I have a small coolant leak so I need new motor mounds and a new pipe and I'll be good. That's crazy he said my thermostat looks brand new and I promise the guy in Monrovia I went to for a first opinion said I need I new thermostat, motor-mounds, head gasket, he said I had an oil leak and quoted me for all that lol what a liar I'm glad I went with my gut and came back to Jack dude is always giving me the lowest quote... He breaks it down by parts, and he even tells me exactly how much profit he's making I like that he keeps it real with me and telling me what I need and don't need... I always get 3 quotes before I choose a mechanic and Jack wins every single time... Can't say enough great things about this guy... Any bad reviews complaining about price are insane lol I'm guessing they want work for free and I have always got in and out in Jacks estimated time (or earlier) so no complaints there either... I don't have to come here with my uncles just to get some respect, I'll always come to Jack as long as I own a Mercedes... I said that last yr from the first time I met him and I will continue with that Great business everyone bring your Benz here honestly he's the best man for the job I don't know anyone better! Good luck finding an honest Mercedes mechanic in LA it's pretty impossible so this place is one of a kind. Oh And they even refilled my fluids free... Love Jacks TriStar!! Thanks again read more

My second trip here, and very satisfied. Excellent service, good communication all along the way. Fair estimates and very accurate. Fast! Glad I found Jack's! read more

Thank God I found Jack. He has done excellent service on my ML350 and has always saved me a lot of money from the Benz service centers. I have gone to Jack few times since he first worked on my car. Now he is my go to guy. I don't even think about any one else in the area servicing my car. Jack and his fellow employees have great customer service and are very honest with the work they do and the prices they charge. I blindly trust Jack now as he has earned my trust with the customer service and the service he has provided me time and time again. There is a reason why his customers come from out of town. he is the real deal. Thank you again Jack for everything and I will see you again when I need your expertise... read more

My first visit today at the shop as dealer recommended services was over $500. Jack performed diagnosis and test drive my car, checked everything without any charge. I was surprised to hear that I do not need any service at this time until reach 40000 miles. Jack was honest and appreciate his professionalism. Thank you. read more

This review is loooong overdue. I found Jack's through yelp last year and am so thankful to all of the yelp reviewers who led me to him. The reviews couldn't be more accurate. He is very honest, thorough, helpful and truly does go above and beyond the call of duty.He is the Mercedes doctor! He has an extremely strong work ethic and is the ONLY choice for my Mercedes, be it repair, service or maintenance.. Thank you for being one of a kind @Jack's Tri-Star Motors :) read more

Dropped my car off and got back to me with an estimate.. great and fast services and prices were more than fair..

Words cannot describe the exceptional service, and care that I got from (and wish for everyone) to ever get from Jack and his crew! They are exceptional. All of his team! (Tony!) They care for cars like it is a part of their own family... THE BEST OF THE BEST....... They are Mechanical Doctors! They cared for my little old 190 Mercedes --- and they were just as upset when she was in a hit and run (it was traumatic, and they were just as upset, as I was.) They loved her (my little 190 1983 car). And they took care .... This company, Jack, and company --- go to them! They get it. read more

I am a owner of a Mercedes Benz CL55 and ran through a few problems here and there and have been a customer of Jacks for about a year now. I had problems with my car and every other mechanic wanted to charge me an arm and leg for maintenance and didn't really even know the problem, Jack and his staff were always there to help me with an unbeatable price on everything. He is the only Mercedes mechanic I will ever trust. He's an honest guy that gets the job done right. read more

I found Jack and his shop thru Yelp! so I am very thankful to Yelp! for helping me find a great Mercedes Benz shop in my area. Jack is a great guy! Very friendly! The first time you meet him, he'll make you feel like you've known him for a very long time. He makes you feel like his shop is your shop. You can feel free to do whatever you want in the shop. You can go watch him do service on your car or you can go to a separate room and watch tv if watching them service your car is not your cup of tea. His prices can't be beat either! So, it's really a win-win situation when you do business with him. I also especially appreciate when he tells you what parts need to be changed and what parts can wait. He is very, very honest. His practices and attitude has made me a customer for life! read more

Amazing service!! Jack is so knowledgeable and helpful when it comes to cars, especially Mercedes! I have S63 AMG and have taken my car to other mechanic shops and no one ever seemed to be as quick and honest about the issues I ve had in the past! Jack is been like an angel and since i came to him the first time he s been nothing but great to me and my baby!!! I love my car and only Tri Star had been able to fix the problems quickly and effectively, i would never go to any other business !! Thank you to the whole team!! You guys are the best! read more

I came into this shop with all four of my wheels stolen, and my car looking dirtier than ever. It is depressing to see your belongings this way. Jack and his team were amazing. They were communicative, caring, and honest. Not only was my car fixed at a great price, it was cleaned too :) I'm thankful for this auto shop because it wasn't just great business they are great people. read more

I can't say enough good things about Jack's! It's so hard to find a mechanic you can trust- especially with a car that ha such expensive maintenance. Jack takes care of everything and gives you options with low and high quotes, tells you what can wait till next time, etc... Also has a great lounge with a flat screen and laptop available to you if you're waiting, or he has a pick-up and drop-off service. Great service- my car always drives like new afterwards! read more

I have had Jack's Tri-Star Motors care for my car since I bought it five years ago. He and his staff have always been very accurate in their diagnoses and have never recommended work that wasn't necessary. Jack is not only honest (a rare trait in the auto repair industry), he is also very sensitive to my need for speedy service because he knows how busy I am. He does not let me wait longer than is necessary. Most important of all, I have never been surprised with huge bills like I have had at other Mercedes Benz repair shops. He is an honest mechanic who does a very good job at caring for my vehicle. This is why I have been his loyal customer for five years. My one regret is that I did not find him earlier. read more

I bought a (used) rare 20 yr old Mercedes (less than 1600 imported into the US during production over a 4 year period) and wanted to find the highest quality mechanic possible to work on the car. Having done some work on cars myself previously, it was important to me to find a mechanic that met my standards. Not only are Jack and his team familiar with the car, they take special care while working on it. Many parts are special to the car and they have gone out of their way to make sure to get the correct parts - always OEM. At the same time, they are very reasonable, suggesting refurbished parts where it is more cost effective. Thanks to Jack and his team, my collectible is my reliable, daily driver and my ONLY car - racking up 100mi/day. Not bad for a 20 yr old car! Jacks Tri Star Motors is a no-nonsense business that does quality work. I travel 30 miles to take my car to Jack instead of dozens of other places that are much closer to where I live. They are honest and are always willing to answer any questions I have. If you do not need something repaired, Jack will tell you that it's not necessary (yet). They truly care about their customers and it shows. read more

I bring my ML to Jack. This guy is an Honest, straight forward fully informed mechanic and you don't find that anywhere. He makes you feel righ at home, you can drop off your car or wait in his quaint cozy waiting room where you can watch a big screen TV with cable, coffee & donuts were available too. Just an all around good experience. I recommend him to all my family & friends who own or lease a Mercedes. read more

Nicest, most fair guys in the business. I am relatively naive when it comes to cars and I felt very taken care here. I got a big service done and the prices were hundreds of dollars less than the dealer quote. Good guy! He also let me stop by on my way in to work to take a quick look at something and didn't try to figure out how to make a quick buck from me like they would at the dealer. So happy to have found him! Thanks Jack! read more

Great work at a great price. Thank you Jack! After you worked on my wagon, it ran like a new car. I bought it used and it has never ran as good as after you worked on it. Thanks. read more

I'm very pleased with the service provided from Tri-Star Motors. Not only did Jack provide excellent maintenance for my car, he was very helpful in finding me a replacement chrome wheel that was giving me problems. He located the wheel, haggled a fair price from the seller, and installed and fixed everything without passing on a huge markup to me. Everything was done very timely and the car runs great. Jack is very reliable and trustworthy. I really appreciated his service and will continue to use Jack for my future Mercedes needs. Thanks again!! read more