Just had them in to locate a leak. On the phone when i booked the appointment I was told "99% of…read morethe time I find it ". I was charge for thermal imaging 2 hours $1,000 + then for every hole he put in the walls it was a additional $250. Total $1,700 and he was not able to locate it. Oh and he said I can come back when its leaking to locate it ...... I wish they had said that when i booked it Waste of $$$ Cant recommend theses guys

I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a…read morehorrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, hydro-jet the drain and sewer system, and "re-concrete kitchen drain/vent line assuming line is fine." As new home owners, we thought this was a fair price and we agreed to the price and the invoice, and two guys (I can't remember their names) came out to address the issue. They were 1.5 to 2 hours late and when they arrived they were unfamiliar with what services they were to be providing. We actually had to show them our copy of the invoice so they could familiarize themselves with the job they were supposed to be completing. After about an hour, they notified us that they needed to go buy some supplies. This seemed normal, but they were gone for three hours. When they returned they told us they had to go all the way to Brookfield (from Chicago) to retrieve the hydro-jet, which was supposed to have been brought with them to begin with, according to the services listed on the invoice. Now the kitchen drain. I will accept fault for accepting the wording of the invoice. We knew the kitchen drain was NOT fine, and I assumed they would fix it once they removed the concrete and confirmed that it wasn't fine. They did not fix the kitchen drain. They removed the concrete, confirmed what the inspector had already told us, and used a towel (provided by us) to fill the gapping hole around the corroded pipe. They told us they could re-concrete the drain, but it would need to be serviced in the same way as the P trap (meaning it was going to cost us another $4K to properly fix the issue because they needed to break up the concrete, install a new pipe, and re-concrete the kitchen drain). In addition to this, they decided to hydro-jet the drain and sewer system by using the stack in the basement. They broke the cap on the stack and did not have a replacement in their truck. They told my fiancé what he needed to buy and told him where to buy it. They were about to explain how to install it, but he told them he wanted to go buy the replacement cap and have them install it before they left. They told him the cap needed to be 4 inches so that's what he bought. It turned out the cap needed to be 3.75 inches so the cap my fiancé bought didn't fit. They instead filled the hole with plastic bags and said they would come back to fix it, for an additional charge. They didn't even end up using the stack to hydro-jet the drain and sewer system...they used the catch basin in the backyard. Breaking the cap on the stack was entirely preventable. We called to complain to Will after they left two holes in our basement and he told us they would be back on Monday to put a cap on the stack and to re-concrete the kitchen drain, as discussed. They did return on Monday, but they were there for less than ten minutes to put a cap on the stack and then they left. Although they were there twice, they did not clean up their mess and I had to dispose of the extra rags and their water bottles. They did correct the issue with the P trap, but it was NOT worth it. The service was very unprofessional and overpriced. Advice for new homeowners: assume NOTHING and get EVERYTHING in writing, whether you hire Chicago Plumbing Experts or someone else. Save yourself the expense and the headache.

After a negative experience with a plumber from Thumtack,, I contacted ARCE Plumbing as we used…read morethem several years ago. I was fortunate to find an invoice from them because I had misplaced their number and actually forgot the name of their company. They came out, showed out and repaired the problem in less than half an hour when it took the original plumber five hours and he left a problem where I couldn't use my bathroom sink This was Another example of why I will utilize them for all my plumbing needs.

They came out to fix a sewer drain, they used a camera and told me I need to replace the pipe and…read moreit will resolve the problem. I spent a lot of money on fixing the pipe. Two weeks later...I am having the same problems with the sewer pipe. They stopped returning my phone calls and won't make this right. When I called another plumbing company to fix ARCE work. They told me ARCE's work was very sloppy and they did not use the right material. I would be aware of these guys.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more

The team at STS Electric was helpful from start to finish. They came out to wire up outdoor…read morelighting on our deck and to fix the shoddy work a different contractor had done. Throughout the process, they explained their thinking, gave guidance when I needed it, and were easy to work with. I would definitely work with Sam and his team again.

I can't say enough wonderful things about STS Electric. They do amazing work! And the price was…read morevery affordable.

The All Suburban crew showed up when promised. They were polite and professional. They got right to…read morework power rodding our drain and sewer line. They worked in a manner to protect items in the area from damage or getting soiled. They made sure our drain and sewer lines were open and draining properly. They also assured that they left our home clean. This was not the first time we used All Suburban and we have never been disappointed. Great Job!

We had All Suburban replace our water heater, 24 months ago. Today we had a plumber come out to…read moredrain our hot water heater (maintenance). When we opened the door to the little closet the tank is in the venting tubing had fallen apart and was on the floor. Thus we were exposed to hazardous gasses! We called All Suburban to ask them to come fix their bad work and they told us that's not warranted and we must have had "high winds" in our house!!! High winds in our home?? In the little closet the water heater lives in??? Then the customer service representative suggested someone BROKE into our home to ruin the hot water heater venting!! They are incompetent and crazy!! The new plumber also discovered the water line shut off was corroded and broken. Shoddy work and no customer service. A good company would have sent someone out immediately to resolve a potential dangerous situation. What a SHIT company! They could have killed us!!!! It cost us $$ to have it all fixed properly

This company was a referral from a personal friend. Called, emailed, and followed up. Friend said…read morehe told him numerous times to call me. 10 days later still nothing. I was very, very patient but eventually had to go somewhere else. Shame. Would be 0 stars if possible.

John is Wonderful. It's Saturday and of course today we get an alarm on our septic lift station. My…read morewife called John and he was here within an hour. Showed us that the pump had died. John got right to work, replaced the pump and checked all the connections. Quality work and very reasonable. John saved us from what could have been a real mess. Will recommend him every day.

Our main line , which was old , iron cast pipe since 1961 when the house was build was giving us…read morea tons of issues on the last 2 months ( a lot of backup or slow drainage ) They are very competitive with their prices , professional and fast . The team works fast. , the only small issue, which is not a big deal now , ( because everything works like it's supposed to work ) , is that , they had trouble locating the main pipe , so they had to dig / rip an extra hole in my front yard .

This company is the most unethical and the worst customer service when they fail to meet their…read morepromise and service This company will rip off their customer after they commit to a price Save yourself aggravation cause there are better companies out there. That care about their customer.

Great company! I had an issue with a ejector pump in the basement. Called this company,, Tim came…read moreout quickly. Great price, great service, very neat. I would highly recommend this company to anyone with sewer or drain problems. Thank you so much Tim! Glad I found you guys!

We have had lots of root problems in the nearly 40 years we have lived in Wheaton. We finally found…read moresomeone who can explain what is going on clearly and give us a reasonable rate for his services. Tim and crew showed up when he sad he would, did what he said he would and is my new "Rodding guy"! We will have him back regularly to insure our drains are all doing their thing! Thank you, Tim and crew. For your prompt, honest service!