I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Paul was extremely knowledgeable about tax preparation and how it affects active and retired…read moremilitary families. He made it a painless and easy process. I would recommend anyone retiring from the military to talk with him before filling out your retired pay form as well as he can save you from getting that huge tax bill after transitioning. His advice for positioning yourself for the upcoming year and special tax situations was also spot on. Highly recommended and wished I had used him sooner.

I am a new client as of 2021. I needed to file back taxes due to a mental health crisis. The…read moreconsultation with Wayne was exactly what I wanted to hear. This happens to a lot of people, you can relax now, and there's no need to feel shame. I've been carrying guilt around for years but I felt I was finally in a stable space and I was ready to confront this challenge. Wayne is great! It was a lot of work, but he helped me get caught up.

I'm a relatively new client but have to say I've worked with many accounting firms in the past and…read morenever have I been so pleased with the service I've received as I am with Wayne Bostain, CPA. Mr. Bostain is extremely thorough and accurate. He is knowledgeable about all areas of business accounting and business taxes. I came to Mr. Bostain after a colleague recommended him to me when I discovered some possible fraud issues within my company. Mr. Bostain, as a Certified Fraud Examiner, had just the right skills to track down the theft and help carry me through the process of rectification and prosecution. I would highly recommend him to anyone who runs a business and wants a CPA firm that can handle all aspects of accounting, taxes and bookkeeping. Thank you for the great service. I can never repay you for what you've done for my company!

The company is very helpful. The service is immediately and prompt. They care about their…read moreclients. The value for the service is fair.

There is a time in one's life when you need something to just go "right". This was my first…read moreexperience using any personal service. I always use Yelp to search for food, but this time I was desperate. I was up at 3am working to get assistance, and I built up the courage to signal the flag and surrender. What could it possibly hurt. I submitted my request and waited. I actually was contacted that very same day. Keep in mind, I was well awake before the birds. Mike was very professional and prompt in responding. After talking with him on the phone, he provided the best resolution. He really listened to me and provided all options and other solutions. I immediately felt comfortable sharing and trusting his judgment. I would recommend his services to anyone looking for assistance. He offered the best price, and he worked diligently throughout the process. My process was completely virtual and secure. If you need help, do not hesitate to request his service. This has been the absolute best experience.

I had to close my business unexpectedly due to illness in 2025. Frank was professional, experienced…read moreand knew exactly what needed to be done. He made the entire process simple for me. Highly recommend.

Usually we do our taxes online but decided to do it here since we just bought a house. The place…read moreaccepts walk ins and are very helpful in getting you in. There was only one worker available when we went...however one person came in. Unfortunately I forgot her name but she was very nice. The computer was running slow that day, but that is not in their control. She was able to get all our information and ensure that we got the best return possible. The process lasted about 20 minutes and we were out the door, the fee was $119 up front or it would be taken out of the return. (You have the option.) We chose time pay up front and got a military discount also. We were under the impression that we would get a larger return due to getting a house, but we were told why we didn't. Which made complete sense. They are very professional and service is on time!

Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

Ghosted me after screwing up two different tax years and as a result, I spent years trying to fix a…read moredebt that I didn't have.

We used Mark to file taxes for multiple years but ran into an issue with one of our returns. We…read morebrought it to his attention and we thought he was in the process to helping us get it taken care of with IRS. We received another notice in the mail and have been trying to get ahold of him for months, leaving messages and even going to The office. There is never anyone there and no one To return calls. Even before covid this was an issue with his office

Great job again for year two of filing my taxes. This year, like most I extend until October…read more Sharon was my tax preparer for the second consecutive year and did wonderful. Barbra up front is always so sweet and helpful with getting signatures and fees. If you're looking for a fantastic CPA in Hampton Roads this is the place.

I thought about using Mr. Daniel's services especially since we have the same last name but when…read morecalling his office his secretary definitely did not give me the warm and fuzzy. People don't understand that first impression are lasting! His practice and skills could be top notch but his people he has representing him need some customer service skills. It's a hard "No" for me‍ I'm going to give him 3 stars since I'm not trying to be malicious just want to alert him of the potential issue he needs to address.

The Moon Group is the place to be if you're in need of tax, business formation help such filling…read morefor your LLC and many other vital services. They have help me greatly with a few of these services. They make you feel at ease when coming to them a bit worried or stressed about taxes or business concerns. I highly recommend!

The Moon Group is an excellent company. they provided exceptional service for my personal and…read morebusiness taxes. Dedra Moon is very professional, personable, and very knowledgeable. I feel this is important when finding someone to help with your taxes. I was so impressed with how thorough she was. I learned more than I had with past CPA's and tax preparers because she takes the time to explain everything and teaches you the extra things that I was not informed of before. She is not just a tax preparers. Her knowledge of tax law alone makes it clear. No need to look further. I will go nowhere else.

Filed my taxes in March. After having them rejected 3 times I still have yet to receive my refund…read more They acknowledged their mistakes, but didn't even offer a discount. I could have done a better job on turbo tax then these so called tax experts. Will never go back.

From the owner: We're in the Food Lion Shopping Center (next to Papa John's). Tax Preparation is always available…read moreby appointment. Send us an email with an appointment time that you desire and we'll make it happen. Thanks so much for choosing Liberty Tax Service. Have a Great Day! Margaret Taylor- Franchisee

Star Money Tax Service has been our "Go To" experts for many years. Star M T S was recommended to…read moreus by a trusted friend and thriving small businesses owner. If IRS wants your every hard earned cent this is the place to make sure you can protect yourself. The staff is amazing and super helpful especially with small businesses and personal filings. They saved us tons of money!

UNPROFRESSIONAL!!!! I paid this company, in full, to file my taxes. The made a mistake that ended…read moreup costing me money. I contacted the company not even asking for a reimbursement but that they simply amend the state taxes to correct THEIR mistake. Ursula, the new owner of the company, said they would fix their mistake and amend my taxes but i have to pay them again for the amendment. This is lousy business! When your company makes a mistake, you do not charge the customer to fix that mistake. I've never dealt with a business with such little regard for their customers. Now I have to proceed with legal action to get this resolved when Star Money could've easily fixed their mistake. Absolutely ridiculous! No accountability! Would never recommend!