We have lived here for 1 1/2 years. The buildings are kept in excellent condition and very…read moreattractive. They are cleaned daily. Repairs are done promptly. Lauren, the building manager, is really helpful. I have had no problems living here. One thing that has struck me is the honesty of the people living here. Because the delivery people leave packages all over the place. We have never had anything go missing. The apartments are quiet, people are friendly. Very easy walk to the commuter rail station so getting to Boston is really easy. Lots of things going on here. Very good place to live.

Have been living here for over a year now, and I love it. The apartments are nice, clean and well…read moremaintained. Any time I've needed maintenance it is done promptly the next day. Residents are quiet. The train being just outside is really convenient. Most of the residents seem to be in their 30s or retired. If you're looking for a nice place to live, then this is it. Dog friendly too. Lauren (management) and Rick (maintenance) are great!

This property is kept up Great and the staff is just as amazing. Shout out to Arthur and a special…read moreshout out to Sadi/ Maintenance, who takes care of this place like it was his own! We are all lucky and grateful to have you on staff. Dianne Sawyer

. This is a wonderful place to live. It's immaculate inside, the decor is fresh & inviting and,…read morealong with the grounds, well maintained. Staff is always gracious and promptly responsive if any issues occur. It's quiet and the pool, club house, dog park & playground are big pluses. It's close to shopping & restaurants. Everyone who visits me comments on the high quality.

I just witnessed one of my neighbors MOPPING the trash room, and doing basic cleaning that our…read morebuilding doesn't do. Unless you live super close to the building management office or by an entrance to the main building, everything is gross. The residents here all work really hard, some of the residents work two jobs &/or do graveyard shifts, some residents are parents with small children, and some of our residents are retirees. We deserve better than this. It's not healthy. The website says this building is upscale, and luxury, well prove it. It doesn't matter if the person is paying top dollar or getting public assistance, they all deserve a clean environment to live in. Mop the floors(every day), clean every hard surface and door knobs/pulls, clean the walls with soap and water(at least once a month), vacuum the floors(every day), clean the trash chute openings(weekly). Make sure every floor smells welcoming & inviting(not just by the management office or when there's a viewing). P.S. No need for the generic Nat Dev response, asking us to email you and have a chat about our concerns. If you actually cared, you would have done something already.

So I'm coming up on a year, and this place has been a massive disappointment. They never clean one…read moreof the buildings. The trash room, smells like death, and the scent leaks out to the hallway. People throw their trash on the floor, so the floor and walls(of the trash room) are gross. You open the door of your apartment, and the smell from the trash room is noticeable. If you live in the building, with the management office, it's noticeably cleaner. I will walk my trash over to the other building, so I don't have to take to the trash room on my floor. Parking is abysmal - if you're not paying for parking or if you have a guest coming, good luck. Theres packages everywhere. Pool is decent, I will say that is a plus. Some of the staff is good, most of the staff is useless. Considering what they're charging for rent - this place isn't worth the investment.

Pictures speak louder than words!!!…read more Brown water every other WEEK. If you're lucky just a couple times every month. Had a baby we couldn't bathe ever, never mind shower ourselves. Cant do dishes and our laundry was always ruined. Asked for reimbursement of some type because every time we did our laundry all our clothes were brown and/or smelled of bad water. We literally had to throw out our clothes in the constant over packed trash dumpster where coyotes and every other animal like to go to every night. Not fun! We moved. See ya never!

"Business Owner Hello Maria, We would be happy to address…read moreany questions or concerns you have. Please don't hesitate to reach out to our team. Thank you." is this a joke? I've never once received a response to multiple emails about the overflowing dumpsters and the smell and vermin they're attracting. Broken windows in the hallway between apartments. in January 2022, my rent went up from $1950/month to $2300/month. In October 2022, I received my lease for 2023 - $400/month rent increase starting in January 2023. I was astonished- $700/month rent increase over the course of 2 years living here?!? I went to the office to try and discuss this with hope of working something out. the woman working there greeted me with a curt "nothing I can do about it". i Left my contact info with her and asked if someone in a position to do something would please contact me, Before the October 15 lease deadline. I've heard crickets. so now you're finally responding with a canned response only after I left an honest detailed Yelp review about this complex. Ha - the irony!

Management is non-existent. They never get back to you about anything. (Correction: Once they…read moreemailed back that "it's not their priority") Need something fixed? Better break out the tool-box! Lume "Luxury": like a DIY project gone wrong. The floors are peeling and have more bubbles than a bubble bath. Leaking Faucet: "Oh, we'll order a new one!" meaning: 'Buy a bucket and deal with it!' 5 months went by...still ordering, I guess. Dryer: takes over two hours to dry a single load of laundry. Good news though, in the meantime you can play some pool! (Just kidding, there're no pool sticks! - surely, they'll be "ordering" those along with the new faucets.) Walls: Able to tell you exactly which episode of 'The Office' my neighbor is watching right now. We laugh together at the jokes! - Saves me big time on Netflix. Maintenance: You sit and wait but they never show up nor tell you that they won't come. Expect them though on a random Tuesday at noon knocking. Cherry on top: Maintenance guy used my kid's bathroom without asking for permission. Yep, that happened, and I was like, OK, I guess you're welcome. (he's a nice guy though, to be fair! He "orders" stuff.) "Management" company, CharlesGate signs you up for their newsletter automatically. (Only communication you can expect from them) Could go on-and-on but my neighbor just put on a movie so I better tune-in now before I miss the plot...

Christine was amazing and answered me when the office was closed and helped me through the entire…read moreprocess. She also got me approved within 24hrs. she was really amazing to work with after viewing the apartment the night before. She even got the rate I was told on my tour. she even answered me again after I had a few questions before I signed the lease. The apartment is spacious and up to date with S.S appliances. Amanda also reached out to me and she was very nice also and answered any questions I had before signing. I never leave good reviews or do them but They really helped me out. Thank. You

Avalon now called Eaves I use to live there for 11 years and moved because of the treatment by…read moremanagement & maintenance. Once Lauren started working there, Debbie changed differently as Lauren, then came Amanda, I started living a high school soap opera!!!! Seriously, I only moved because I just want to live my own personal life!!!! Being harassed, spied on, spit at, my dog purposely attacked, knowledgeable I would hope after me saying over & over again stay the hell away from my dog, (Charlie's owner/dog walker. Also related to Amanda, friendly with Lauren) & the paw needle incident - I was the ONLY kind one out of the situation, then as time went on you favor obviously someone you people were friends with to harass me. You know what, you are not even worth my time nor effort. I honestly feel truly bad for you people. To start trouble with a resident of when you started trouble with me around 2018/19 is sadly uninvited - having enough. I moved away!!!! Having the evidence of everything that I have said & doing nothing because I feel bad for all your troubles that you went through in life, to hate me. Congratulations. You are not good people, nor nice at all. Fake. You're apartment management & maintenance grow up!!!! Be knowledge at heart & realize that I love God. God wins. Evil does not, will not ever. I will pray for you all. God bless.

Lovely community! We enjoy our apartment very much. Neighbors have been very nice. Convenient gym,…read morelarge laundry room off kitchen, and large, open living area are great features. Kid friendly. Staff is so helpful! I can't tell you how easy they made the process. Kayla and Kerri answered my MANY phone calls and emails, helping with every step.

I moved in Feb 2017 and the grounds very pretty. Then the "nightmare" started…read more They hired a window company to replace the windows which took close to a year to do. I had scaffolding over my windows with men looking in my windows every day just about. The noise was horrendous! Then they didn't actually replace the window until the next year in January! Not only did they damage the interior walls, which the nails came right through the outside of the building into the apartment. They just painted over them. Dripped paint all over my dinning room chairs. When I showed them, they just said they didn't do it. Yet it was their color!!!!! My bedroom windows Leaked water all over my bed every time it rain. The first time I reported it, the maintenance people said that the front office was well aware of it and their was nothing he could do. That I should put towels down where it leaked!!! These were not the windows they were replacing. Again I came home and my bed was wet from the windows leaking, the maintenance people came up with plastic sheets that they taped to the wall and a bucket for the water to drain in. It took several additional leeks, and my bed being wet, for them to finally do something about it a 1 1/2 later! The windows were so bad, that mold built up all around the windows and walls. Even on the new windows they installed which the wood blinds shook when the wind blew! The garage door came crashing down on back of my brand new car as I was pulling out of the garage and did $7,000 worth of damage to my car! The front office manager refused to give me the companies insurance company info so that I could get reimbursed for the damage. After several month, she finally gave it to me. Even after the Reading police said that their was something with the garage door. You pay $100 a month for a garaging space. They allowed young children to ride their bikes in the garage in and out of cars, even on a nice day! When I was worried that they might damage my car, they just said to let them know if it happened.... ugh This is a non-smoking community so you should not be able to smoke marijuana in the complex. Their was SO MUCH Smoking OF Marijuana and the smell was awful! You could walk down the halls and the smoke was do bad, your clothes and apartment reeked of the smell!!!!! Even the Manager of the complex smokes cigarettes' on the grounds! The walls are so thin that you hear people pounding above you, the TV's and music from across the hall way apartment was so load that people from below the apartment were coming up and pounding on the door to tell the occupants to turn the music or TV down. When I reported this, I was told that they could have it that load during the day! I couldn't even hear people on my conference call! Last but not least, they allowed a full grown German Shepard, that had bitten two dogs in the complex and the owner could not control it, to stay at the complex even though that dog bread was not allowed in the contract and over the weight limit to be there. They made a young couple move out because they had a German Shepard puppy! Yet this dog, which had been reported to the front office several times, was allowed to stay. Where was our safety??? I guarantee that if you go to building #3 in the back and look up at a tree, next to the entrance of the building, that the plastic garbage bag (that I had asked several times to be taken down) is still hanging in the tree! If you decide to move into this complex, be aware, It is not a safe place to live as the building doors are constantly left wide open for anyone to enter the building. You pay a VERY HIGH rent and for what you get, it is not worth it! STAY AWAY!!!!!!!!!!

A BIG shout out to the Maintenance Dept!!! I emailed a request to repair a window blind, lo &…read morebehold, Elden arrived in the morning & fixed it in no time! The very same day, one of the smoke detectors was beeping to be replaced ... lo & behold, Bruce arrived within the hour! And...they are so personable and accommodating. Fred, Tania, Divya, & the Team are so responsive I just had to share!!!

I give a 5 star review to Maintenance staffers Justin and Will and to Administrative Staffer Tania…read more They are the wonderful foot soldiers that I interact with as a resident at Eaves . In terms of Justin and Will both have the maintenance and social/live communication skills that are essential to fulfilling my resident maintenance requests and interacting with me as resident. I trust that they are keenly aware of how to prioritize requests in terms of which may need immediate attention and which are not emergencies. Simultaneously, I feel that they attend to non emergency requests in a timely manner. Given the many, many maintenance requests and other duties that they are required to stay on top of and/or ahead of in a day's work, both Justin and Will have made me feel as though my requests will be competently addressed. To move on to Tania...if Tania were employed by Barnum & Bailey, she would be the juggler as she seems to be in more place than one as she moves through her day. She gets back to me, in a timely manner, when I email her and I love that she is a genuine animal lover. In my experience, I have found that the Resident App (Sight Plan) is finicky....specifically when one has changed their phone number....I have android phones and, at times, even when I've had the same phone number for quite a while and I want to request maintenance, the app asks me for my password; yet, it has never let me create a password....occasionally, it will simply bring me into the app without requiring a password. Other times, it simply will continue to ask for a password that the software itself doesn't allow me to create (even when I select the forgot password option). I've experienced this specific glitch about 15 times since Sight Plan went live. The team (Tania, Justin and Will) has then had to work around the app (which I'm sure is perhaps inefficient for them) so they can fulfill my maintenance request. Props to them for the successful workaround. Thanks for reading the long length of this.

Okay, where do I begin? I lived at Avalon for a year and realized I was spending so much money on…read morerent - I could buy a home. But that one year I lived there was pretty enjoyable. I'm going to divide my review into sections: APARTMENT, LANDSCAPING, MAINTENANCE/OFFICE, PARKING, DELIVERY, POOL & GYM, PET-FRIENDLY APARTMENT I lived in building 7 which was the perfect location. It was close to the office and trash/recycling. My neighbors in buildings 7-9 were full of wonderful people with the cutest dogs. It's important to know when they give you a tour, they show you a prop apartment. I def recommend looking at the map to see where your actual apartment is located. There are apartments that face the parking lot and others that face the trees which is more private. My apartment faced the parking which I preferred because it made it easy to see my visitors (and deliverymen) - arriving and leaving. I rented a 2 bedroom, 2 bath (1,025 sq ft style). I loved this style because the layout is open and perfect for entertaining. The master bedroom is huge with lots of storage in the closet. The other bedroom is a decent size. Both bathrooms are spacious. I lived on the second floor but it would have been better to be on the first floor because I owned a dog. My neighbors had an easier time taking their dogs out through the sliding doors. My neighbors above me had really loud feet but other than that, the second floor isn't too bad. Also, having a washer and dryer right in the complex is heaven. LANSCAPING It's called Arboretum Way for a reason - the landscaping and trees are gorgeous. It's a big reason why I chose this over other complexes in the area. The grounds of the complex were very well kept. They often fertilize the grass to make sure it's healthy. It was always wonderful to wake up to window filled with trees - I felt like I was living in a treehouse. MAINTENANCE/OFFICE The maintenance/office team at Avalon is incredible. When we first moved in, the central air wasn't working properly and each time I called someone came to my apartment within minutes. They were always quick to bring a window AC unit when the central air broke. There were a few other instances where my closet door fell of it's hinge, the stopper in the sink broke or when my toilet clogged - they fixed these issues within a day. I also locked myself out of the apartment a few times and they were always nice about letting me back in. During the winter, they did a superb job keeping the parking lots and walkways snow-free and safe. PARKING There's a ton of parking at Avalon, when I first moved in - guests can park anywhere. A few months later, they decided to implement parking permits and guest passes. It was an inconvenience but I don't think that rule was very strict. My pass-less guests never got their cars towed ;) DELIVERY This is a HUGE convenience. If you're not home, the deliveryman would leave your package at the office. The office keeps it safe for you and kindly sends an alert email. Also, if your package is too big or heavy, they bring the package to your front door. Major bonus! POOL & GYM The pool feels like one in an upscale hotel. I didn't visit the pool often but when I did, it was always enjoyable. I wish they would allow tenants to use the pool at night because every time I would get home from work in the summer, it would already be closed. The gym is decent with just enough equipment. It was always clean because it wasn't used often. I used it from time to time when the weather was bad and I didn't wanna drive to my gym. It overlooked the pool area which is pretty calming. PET-FRIENDLY So the last part of my review is about pets! They allowed cats and dogs which is amazing. Although the pet fee is annoying - $75 a month for a dog. It was worth it because I got my first dog while living here and it was a great to raise her in this community. She had a lot of dog friends around the complex and it always nice to chat with other dog owners. The amount I paid for rent is cheaper than my current mortgage. But I def recommend Avalon if you are looking to rent. I truly enjoyed my time here.

We paid $2500 when leaving. Avalon Burlington is entirely…read moredifferent from any other Avalon apartment in Massachusetts. I lived in Avalon Natick for two years and I really enjoyed the experience during that time and that's why we chose another Avalon apartment in Burlington. But things became worse and I had a very bad living experience during last year. 1. 60 Days Vacate Notice When you leave, you have to give them a 60 days notice ahead. Otherwise, they will charge you based on the dates you notify them. We sent them the leaving notice 32 days ahead of the leasing end date. But we were charged (60-32)*rate/day around $1500. As a resident, sometimes we are in tough time to make the decision to renew the lease or not especially in 60 days ahead. The staff told us this rule is based on Massachusetts rental agreement and there is no way to change. 2. Additional charges after your leaving We were charged for $1000 for the carpet "damage". They had an inspection before you leave which is good but still doesn't mean anything. We were just notified about this "issue" after they did the inspection twice. We attached the Internet cable on the carpet and leave a trace on it which is the same when you put a table or a bed on the carpet for a long time. The staff told us it's not fixable under the "professional inspection". Thus we were charged without any other option. We were also told the "damage" evaluation was done by a third party which by no means we can negotiate about the charges price. 3. Dispose of large items by yourself For large items such as mattresses and pieces of furniture are not allowed to be left around the trash area. You have to find another way to dispose of them. Very inconvenient if you're moving in/out. To monitor this, they install a camera to monitor around the trash area. 4. Safety issue Sometimes we are notified that cars get damaged and someone tries to intrude your apartment through the balcony. Probably we need to install the cameras in the right place. Updated: They would throw you to the customer care mentioned below definitely to separate Avalon Burlington from you. I was patient enough to talk with the customer care center twice, after all, it's $2500. Nothing changed. They just repeated their move-out policy to me again and again and described how we broke the rules. I found they're really good at kicking the can.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!