Buyer beware - OHDC of Raleigh willingly sends defective parts, and the home owner has to catch the…read morequality issues. We built in Wexford Reserve. We had several significant quality challenges with OHDC of Raleigh: 1. Wrong garage door ordered, and installed anyway - despite writing exactly what we wanted and included a pic in email.  2.  Defective doors: Both doors had multiple concave areas. We were told by OHDC it was a manufacturer issue and a lot of customers "don't mind it". We're including pictures because it wasn't just one panel. We are at a loss to know how a professional installer can look at those garage doors and think they were acceptable. Additionally, these defective panels were a different color on the interior garage side.  When we asked why they were a different color - response was - "oh that's just dirt, they were probably sitting in the warehouse for a while". 3. Glass: Some of the glass was installed backwards, so the tinting was different. Again, not identified on installation or on later visits. We had to point it out. 4.  Seal: A broken seal, or some type of oil (what we were told) - could be seen between several panes of glass.  Again, it was explained to be a manufacture defect, but they were installed anyway. Again, no one checking for quality issues. 5. Door frame: The garage door opening was built too large, and installers had to use four seal trim pieces on one side, and two on the other side of both doors. However when these four pieces were cut, every single one of them was a different length, and none of them sealed with the concrete. One seal was more than an inch high off the concrete. As a result, large amounts of water flowed into our garage causing staining of the baseboard and sheet rock, damp odor, and possibly mold exposure within the wall. We have a video of water flowing into the garage. They never told us the initial deployment was a temporary fix that was supposed to be corrected later. This was never done until we caught it after heavy rains. Conclusion: We are extremely disappointed none of these problems were identified at time of installation. We had to find the problems, which meant multiple trips to our property to coordinate, as well as potential for damage long term. OHDC has employees that are incompetent, don't care, and think customers are too stupid to catch defects. Pictures we've included tell the nightmare story. Buyer beware.

Yesterday I had two springs replaced on my 18 ft door after one was broken the day. The technician…read morewas capable and professional but the charges was insanely high, $729 for two springs, a few rollers, and 90min of labor. Insanely expensive as compared to prices paid ($200-$300) by colleagues of mine who had similar repairs in the Raleigh area. My advice is to consider alternatives to this company or negotiate better prices. I regret not having done so.

I sent Jamie an email that my downstairs AC unit fan was not working and he came to inspect the…read moreunit that afternoon. After inspection, Jamie ordered the AC part and installed it after it came in. Thanks again Jamie for going beyond just a quick service call. I appreciate your knowledge and explanations about the problem and the quick resolution to it. Dan Sichak

Jamie came out on the same day I contacted him. He thoroughly the problem and diagnosed a…read moremalfunctioning control board. he gave me an estimate for replacing the board. When I approved, he said he would look around as it was a rare brand. The next day he informed me that he found a replacement board, there was only one place in the Triangle that carried it, and there was one in stock. He came back the next day with the board, replaced it, tested the system, and the problem was solved. He also made a minor repair on an area where there was condensation dripping from an uninsulated section of piping. Another valuable thing was that he noted that the board was still under its 5-year warranty by about four months. He did not charge me for the board even though he had to pay for it. He will return the board to the manufacturer and pursue the warranty himself. His price was in the range that Angie notes for replacing circuit boards. The range was to replace a circuit board on Angie was as $150 - $450 and he charged $209. The first visit, the service call to diagnose, was $153.

We are very pleased with the purchase of our W/D set! We Thank Fernando for taking the time to show…read morearound what he had. So glad that he is very Trsnsparent in explaining how each item works. We will spread the word around! Thanks again Fernando! From Mike & Lula Wiggins

About 3 weeks ago. Panicking for a way to wash, I called Fernando, based on his reviews. As others…read morehave said, he is very nice, punctual, and accessible. He had almost sold out due to quarantine, had 2 washers to choose from. So I asked him to access which was better mechanically. 3 weeks later, so far, so good. Plus he delivered and installed for just a drop more. And was very thoughtful about not scraping the cheap vinyl I had just put in. Good guy. So this is a month later, using the old machine a lot, and it just started leaked from the bottom. Fernando came right over. Put a new pump and I'm good to go. Needs an extra

Their technician actually broke my washer today! This was his third time to my house. Last Thursday…read morehe ordered the wrong part and told his boss the part was bad and needed a new one order. He came today to put that same part in and he broke my washer completely and now I have to buy a new one and a new warranty because of his incompetence! Do not use this business!

DO NOT USE THESE PEOPLE! Avoid this company at all costs! They have an idiotic technician who after…read moredoing a few minutes of work, gleefully informed me I didn't have a warranty on my washer. I renew the warranties on all of my appliances annually. Therefore, I knew he was lying. Then he informed me that my insurance company was Assurant, as if I didn't know that already! Every email I receive is from dum dum dummmm, Assurant! He was lazy and didn't want to fix the issue. I had to contact Assurant, get my claim number and reschedule for today. Guess what? They did a no call, no show! And like the cowards they are, they ignored calls from Lowe's. I filed several complaints against them. I hope they lose their contract with Lowe's. They are lazy, classless, unprofessional, and uncouth. They shouldn't be in business. Don't use them. Save yourself the headache and go with their competitors.

I can't say enough about Justin and his team - I had a very minor hiccup with a socket for an…read moreindoor flood light and because I've always used them for some major repair work in the past, he did not feel it necessary to put a price on what he did. So besides being the professionals that they are, they are also as Honest as the Day is Long! Thank you for continue to provide such amazing service!

Have contacted them twice, without the courtesy of a call back or text. I guess business must be…read morepretty good.

I had a concern about water appearing at the bottom of my gas pack. David came out, explained what…read morewas causing the condensation, even removing the panels to show me what was happening. He was very personable and answered all my questions.

From start to finish, excellence every step of the way. Andrew came out to look at my 26 year old…read moreAC system which had started to leak coolant, and recommend what to buy next. Integrity sums up his style. Fully honest about pros and cons. He continued to stay in touch and follow up for what comes next. The unit was installed in December and he has planned for a spring visit to turn it on the first time. Thank you Andrew. Jose and Mehmet installed my new AC. TOP NOTCH. On time, polite, courteous, extremely professional, the job done correctly from start to finish. Even came out the next day to put the finishing touch on something. Thank you Jose and Mehmet. Communication with this company is on the spot and prompt. They let you know what time the technicians are coming and also what their names are. Quality of service, and integrity, are outstanding.

When I returned home from a few days away, I discovered a small leak. I called Wake Forest Plumbing…read moreand they came out a few days later to fix it. They could have come the next day but I couldn't get out of my work commitment. It was easy to schedule the appointment and I was given a two hour time frame of when to expect the crew. They even called 15 minutes or so before they arrived. Once they got here I showed them the water pressure regulator with the small drip and they knew just what to do. My builder did the plumbing line wrong which this company discovered by doing a test first so knew that they had to do this work differently. Service was professional and friendly and they even cleaned up some water that dripped. The price was much lower than I expected as well. Wake Forest Plumbing will be the first place I call when I need plumbing work in the future.

I really wish I could give them a better review but I can't. I used Wake Forest plumbing about 2…read moreyears ago when I had a leak on my tub. I called made an appointment and someone came the next day to inspect. They didn't give free quotes but if you use them then the inspection fee becomes part of the final price ( at least that's how it was 2 years ago ). They were professional reasonable and they did a great job. I thought they were going to be my plumbing company for life!!!. I was wrong. About a month ago I had a big issue with my water heater so I called them for 3 days in a row and I left messages that they never returned. I had to use someone else. This week I had another issue so I decided to give them another chance. I've been trying to contact them for 2 days with no success, they are still no calling me back. So my advice is: call them and if they don't answer just move on.

Bryan is Great person to do business with. Contacted him a couple years ago for clogged lines and…read morehe sent pat out who Is a great to. They had to jet drains.

I had a great experience with this company! They came out to fix a shut-off valve for us and the…read morewhole process was smooth from start to finish. Their communication was excellent--they kept me informed about scheduling and arrival time. They were able to schedule us the same day due to us not having water. The plumber was professional, efficient, and made sure everything was working perfectly before leaving. It's not always easy to find contractors who communicate this well and take pride in their work, but they definitely did. I'm very happy with the service and would absolutely recommend them!