Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Phil-N-Great saved us from a $10,000 mistake. Our AC compressor went out not long after we closed…read moreon our first house, and the first company we called told us we were looking at either a very expensive repair or a full system replacement. The unit is only nine years old, and as first-time buyers we had no idea whether that was normal or not. We called Phil-N-Great for a second opinion and they took a completely different approach. Instead of just handing us a quote, they got on the phone with the manufacturer and found out the unit still had warranty coverage. Then they walked us through getting that warranty transferred into our names, which nobody had told us was even possible. They also ordered the part on a Friday before everything was finalized, so it was ready to go and installed by Tuesday instead of us sitting in the heat waiting on shipping. We paid a fraction of what we'd been braced for. They're a small family operation and it shows in the way they treat people. If you're a new homeowner trying to figure out who's shooting straight with you, call these folks. Highly recommend.

Avery from Phil N. Great did a great job for us at a fair price. He explained what he was doing…read moreand answered all my questions. We are cool again! Thanks!

I've used Duo Dragon HVAC a few times now and have been impressed every time. Their prices are…read moregreat, their work is honest, and they've earned my trust. It's a relief to have an HVAC company I feel comfortable calling and recommending to others. Highly recommend!

On a Saturday evening in July, we found our house sitting at 80 degrees. With it being 7PM on a…read moreweekend, a lot of HVAC techs were not working or had a waitlist of hours with no guarantee that they could stop by that night. Since I am 36 weeks pregnant, we quickly started to get concerned. I found Tyler online and decided to try my chances at seeing if he could come out that evening with no expectations that he could since it was getting so late. We briefly talked on the phone and within 30-45 minutes, he was at our house ready to diagnose the problem. He worked quickly, explaining everything he was looking for and doing in a way that my husband and I were able to understand (two first-time homeowners with no background in anything homeowner-related). He diagnosed and fixed our AC problem within an hour and even offered to come back to do additional maintenance on our unit whenever we were ready with no pressure. His pricing was fair and transparent. So glad we came across Tyler & his business - definitely recommending him to our friends and family.

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

From the moment Chris Via (Sales Rep and Outstanding Ambassador for Mitchell) came to provide an…read moreoverview, explanation, options, and costs to the moment when Jared came to test and start up the new HVAC system we experienced a level of service, civility, patience, and support that exceeded our high level of expectation. From the exceptional documentation (which included list of accolades and awards) which was comprehensive and transparent to the professionalism and impressive work ethic of the installation team comprised of Naz, Liam and Zek, our confidence and trust grew that we had made the correct choice by selecting Mitchell HVAC over 3 other candidates. Shout out to the electricians (Tim and Anthony) as well as the install supervisor Ryan who stopped by around lunch time to see how things were progressing. The attention to detail and customer satisfaction reinforced that Mitchell HVAC was true to the core values that have elevated their reputation. If you are looking for a company that truly values their customers, have exemplary technical skills, are respectful, kind and patient, and offer a good price for a high level of service then you should seriously consider Mitchell HVAC. Thank you Jesus and Rebecca

The initial technician that came out to help was wonderful- thank you Angelo…read more Unfortunately, our experience after that was disappointing. Our AC system was installed incorrectly, which ultimately caused a leak and resulted in damage to a bedroom in our home. What was even more frustrating was the handling of the situation afterward. The damage was not fully repaired, and communication throughout the process was poor. The company is now refusing to complete the painting in the room, leaving us with mismatched walls that we now need to hire someone to come paint. The leak in the ceiling is still visible and the one wall that was painted needs to be redone due to the quality of work. The only reason we're in this position is because our AC unit was initially installed incorrectly. Mistakes can happen, but we expected the company to stand behind its work and take responsibility for the damage they caused. We have called to share concerns and were told that nothing can be done to make this right. Based on our experience, we would not recommend this company.

Kenneth came out the same day we called and was quickly able to diagnose and fix our Carrier heat…read morepump. The price was unbelievably low. Kenneth was professional, courteous, and pleasant. We will definitely call him again the next time we need HVAC work.

I have known Keneth for about six years. He has repaired my old HVAC systems several times and also…read moreinstalled a new system for an addition to my house. He is a person of integrity, dedicated to his work and customers, and highly knowledgeable in his field. I highly recommend him.

My AC was running but not cooling. I called AC Experts and they sent Michael over first thing the…read morenext day which was a Sunday. He examined the air flow at each vent, he examined the unit outside to check on freon level etc. In other words he did a thorough examination f my AC system, made the proper corrections and now I can face the NC summer with confidence. Great service good people. Prices in line with other services Thanks to all.

I reviewed 5 stars for installation team not company. I am a 73 year old woman and don't trust many…read morecompanies. i should not have trusted sales at all and quality of product that I paid $2000 more for. This is a dishonest company who sold me an inferior product at a premium rate. The sales person said I get a Duke discount I could have gotten easily by myself. Mr Pat needs to resolve his sales integrity plus the company. I will never stop complaining about their total disregard for peoples lives. As you all can tell...this is really an affront to their customers. Please follow up with me! .

I needed all new everything and Phil did an amazing job putting in new ductwork. I love my new…read moreheating & air conditioning system! It is very efficient! Thanks guys!!!!

Keep moving my appointment. He was suppose to call this am to confirm for tomorrow, when he never…read moredid. I reached out, as he texted me saying he MIGHT come on a different day. When I stated, I was disappointed, he stated yelling and hung up. Extremely unprofessional. If you actually want timely service - don't call PHIL.