Pros: Great communication…read moreEasy drop/pick-up system While-you-wait option Mobile service option Excellent craftsmanship Cons: Awkward parking Approx 12-knife minimum for mobile service option

My knives, OVERDUE for sharpening. Every time I looked up a place, had to cross the bridge to go…read more Then did another random search and this popped up and was local in the East Bay. Placed an appt for the same day. Lockbox system worked great. Timely and responsive communication. Oh yeah! And the knives were sharp, finished on time as specified, and reasonable pricing. Tested that night on root vegetables. I'll be back

Fast service, good price, sharp knives! There's easy parking on their Friday location in kentfield.read more

I saw Will's mobile sharpening vehicle along the roadside just a few blocks from my home. I ran…read morehome and grapped a couple of 25-year-old Henckels chef's knives. Will immediately recognized that the last guy to sharpen my knives did a horrible job, damaging the edges. Within minutes, Will repaired the damage, sharpened the knives, and made them look like they were brand new. I ran home and got five more knives, and Will did a magnificent job sharpening all of them. I expected the cost to be much higher than it was, but it was more than fair. The next time I see his van, I'm going to bring my serrated knives.

Holly is very helpful and she showed us all of the new coffee machines. She's absolutely…read moredelightful! I want to order the grain cooker online so I don't have to carry it home. It's a beautiful store in a great area!!

I love Williams-Sonoma!…read more We had a wedding registry with the Palo Alto location and it was a positive and fun experience. This location is also bright, inviting, clean, and well-stocked. I stopped in quickly to grab a jar of their Gravy Base - we use it every year for Thanksgiving. Staff greeted me soon after I entered, asking if I needed any assistance. I didn't, but appreciated the offer. The gravy and other Thanksgiving items are conveniently and beautifully displayed near the entrance. I did quickly tour the store - fun to shop with the eyes! Over the years we've purchased pots and pans, wine glasses, dish towels, and more kitchen/dining items from them. That reminds me...my dish towels need a refresh! We've also purchased foodie gifts: gourmet pastas and tomato sauces, olive oils, bread mixes... The quality products and customer service keep us coming back.

Don't count on them to do what they say they are going to do…read more They can't even manage to sharpen 3 pairs of scissors within a week, even when they say it will be done in 2-3 days, and after you call to remind them that you urgently need them.

A really great place: the owner is really nice, they do a fantastic job and their prices are more…read morethan reasonable... Really glad to have them nearby!

Jacobo helped us out super last minute when our project needed an impact wrench that we didn't…read morehave. Great service and price.

Jacobo has done great work for me. Has repaired several tools, chain saws, back pack blower and…read moreweedwacker. All repairs were done in reasonable amount of time or sooner. You don't just pay for parts and labor, you also pay for his knowledge. It's done right!

One of the best full hardware assortments available. Besides fasteners for mechanical and…read morecarpentry, many special items too. Jackson's Hardware, even has a good assortment of compression springs. Work clothes and hand to power tools galore. Best part outstanding Staff.

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

Perfect Edge truly has master sharpeners. The staff is knowledgeable and kind. They did great work…read moresharpening my Wüsthof knives and clearly explained why a couple of the knives needed to be restored. They also have great sales on knives with slight blemishes. I highly recommend this company and will come back when my knives or blades need care.

A really terrific local business. They are passionate about the knives they sell, and truly…read moremasters of the craft of sharpening. Their master sharpener Miles is a real stand-out, but the rest of the staff is also deeply expert and clearly love sharing their knowledge with customers. The only downside is that when taking in knives to sharpen, their stock of new knives is so tempting and reasonably priced that it takes considerable discipline to keep from going home with more knives!

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

Their business sign says "Saw Service", and they happen to be the only one in the Northbay. Brought…read morein a model and was told they only service the models they sell, which are Stihl and Echo. When I asked where I might find a shop that could help me, got a go away look by prima Donna behind the counter. They should change their sign to reflect their services and not waste people's time.

Got some items at Bucks. They were super helpful and had a wealth of knowledge. They might carry…read moresimilar items at Home Depot and the like, but the level of service they provide, both in the moment and after the sale elevate their brand above that of the big box retailers