Their business sign says "Saw Service", and they happen to be the only one in the Northbay. Brought…read morein a model and was told they only service the models they sell, which are Stihl and Echo. When I asked where I might find a shop that could help me, got a go away look by prima Donna behind the counter. They should change their sign to reflect their services and not waste people's time.

Got some items at Bucks. They were super helpful and had a wealth of knowledge. They might carry…read moresimilar items at Home Depot and the like, but the level of service they provide, both in the moment and after the sale elevate their brand above that of the big box retailers

We went here a few years ago to fill up a propane tank. We didn't have any problems and the tank…read morelasted quite a long time. Now we're back to refill it again. I called ahead to make sure they were open and still doing propane refills. They told me there's a minimum of 5 gallons at $4.29 per gallon, so the charge would be $21.45 plus tax. I called around to check a few other places and found one that was a little cheaper, but it was a pretty long drive. Since I was already here, I went ahead and got it filled. The service guy, Adria, who filled the tank was really nice, and so was Alvaro at the counter. My tank actually only needed 4 gallons, and Alvaro was kind enough to charge me just for the 4 gallons instead of the 5-gallon minimum. Happy customer. One helpful tip: when you arrive, don't go to the front desk first. Drive straight in to the propane station. They'll give you an invoice, and then you take that inside to pay when you're done.

While reading through this, I look at their yelp star rating. I can't help but think are these…read morepeople just haters and miserable, possibly competing business businesses or competitors??!! I don't know, but as a contractor that does a lot of excavation and drilling there are time for I need some of the smaller pieces of equipment and I use Herc periodically when a small specialty piece of equipment is needed. Each time I have been treated really well. They've been fair and honest. Adrian, Alex, alvaro, and Kevin. How anyone could have beef with these guys is beyond me.

WOW! What outstanding service - I was lucky enough to get staff person Will on the phone today - an…read moreexample of someone actually caring to help a customer's situation and really being helpful to do so! I thought I needed to rent a power washer - I first called the other 2 rental equipment places in San Rafael - I talked to Jackson, I talked to All Star, told them all the details of my situation, and it seemed their equipment would be too strong for my job, but they made no other suggestions for alternative solutions. After calling them (and All Star did suggest calling Cal West - thank you All Star for doing so!) - I called Cal-West and am so glad Will answered the phone! I told him the project the same as I told the other 2 places and he was kind and caring enough to actually have genuine insight into my situation as homeowner with a cleaning project and made the awesome suggestion of a different tool that would actually get my job done MORE effectively without harming the surface - and he spoke from personal experience and told me how he uses this inexpensive tool successfully in many applications himself! It is a telescoping wand handle with a choice of brush heads that I can attach to my own garden hose and clean the outdoor rugs without damaging them! No other place suggested this solution. I told them exactly what the job was too - no one there suggested this - but Will did! Thank you sir! You were kind enough to help someone even if I don't now need to rent a piece of equipment - you suggested a device that will enable me to safely clean outdoor area rugs to get off mud, algae and weeds from being outdoors all winter - without destroying them - plus I have a R hand fracture in a brace - you were so kind and helpful - thank you again Will you're a hero for this homeowner today!

Rep Will exceeds every expectation a client could have. It's been so easy for me to rent equipment…read more I always go to Will I would give him 6 out of 5 stars. Sometimes I don't know what I'm doing and he's super helpful and friendly. They make payment and returns easy for me. Will deserves a raise so if you are renting in the morning bring him a coffee.

Best place to repair lawn machines Ns apparatus…read more Weedeesterrs lawnmowers etc. Affordable $130/hr for labor

Wish I had know about this place years ago! I will be purchasing new tools and equipment from this…read moreshop. They have great prices compared to other local stores. I've been bringing in broken equipment and it's working out great for me! They're going to fix all my broken stuff, lawnmower next. Nice people working, they know their stuff. I am grateful this business is IN business.

I just called around trying to find a shop to press in some ball joints. The person that answered…read morewas informative that they are not an automotive shop and is in fact a machine shop and open. I did not press the issue and thanked him for his time but his overall attitude was a little rude.. based on his reviews they do good work but I recommend a customer service representative. Or concierge to handle the phone calls.

Despite their primary business being hydraulic ram repair, the owner was very helpful with an odd…read moreproblem I had with a Caterpillar water pump. They took the time to figure out my problem and machined my part to fit for a reasonable cost. Good to have a capable machine shop nearby.

Brought a lincoln power mig 215 for warranty work and got it back in working condition better than…read moreever. Clean work cabling was organized upon pick up and smoothest transaction possible being warranty work. No issue no complaints there wasnt an option for bringing the machine else where but im glad it was this place

Absolutely the best welder repair shop . These guys took care of my welder warranty repair after…read moreit failed on me just 6months after purchase. Friendly, and fast.

I needed a post hole auger for a weekend project. The guys hooked me up with a brand new tool for…read morea fair price. Job is done and I would absolutely use Hertz again.

Customer service is not dead! I recently rented a 5hp tiller from this location to help my…read moregirlfriend with some yard work. When I went to crank the tiller, the string broke on the first pull. My girlfriend and I were a little worried as we did not opt for the additional insurance and we're almost afraid to find out what this would cost us. I immediately called Hertz and told the sales coordinator, Mike, what happened. Within minutes he was back on the phone telling me that it was no problem, he had another. I explained to Mike that I was in from out of town, and without a vehicle until my girlfriend returned from work and I would be in later that evening for the exchange. Mike then stated not to worry and that he would have one loaded up and brought to me. Within a half hour there was a Hertz truck in the driveway with a new tiller. All of this was provided free of charge. I'm from Texas and this was by far the best example of customer service I've received in a long, long time. Thanks Mike and Hertz in Benicia, CA. You made a customer for life!

Rudys has been around for a long time. The owner Ben is a…read morevery nice guy. His employees are great too. The owner knows me by name. Liz

Be aware of this company ! If you do not give them the job they will call the health department on…read moreyou and use extremely unprofessional ways to harass you. We called this company to look at our walk in freezer. Tech was there for 15 mins. When we called they did not tell us they was any charge for someone to just up and give us a quote ! We never recieved a quote. The next day we got a text message saying the work would be $15,000 with no description or professional explanation or work order or invoice, literally nothing. After a month we started getting harrasing phone calls from the women in the front office. She claimed that we owed her for the quote ! When we literally did not recieve a quote. No work was done. No quote was given. Extremely unprofessional. Because the owner was a regular at our establishment we let it slide and chalked it up to poor management and a lieing front office member. We called another reliable hvac company and we were able to repair the entire thing for less than a $100 part. Here we are 2 months later and we found out this company is angry we did not give them the 15k job so they have called the contra costa health department on us. These people are pathetic. Their are a lot better refrigeration companies that will tell you prices up front, much more professional with quotes and invoices. This company did not even ask for an email address to send me a quote. Be careful they most likely do this kind of thing regulary ! So if you are a restaurant be aware they might do this to you as well. Why would you call contra costa health services on a local business just because we did not want to get ripped off by you ? I understand you used chatgpt as a response, you should try being more professional and honest upfront. As well as not weaponizing the health department to be vengeful with local business that prefer not to do business with you.