Refund Glitch & Shocking Customer Service - Avoid This Location…read moreRating: 1 Star (Zero if I could) Disclaimer: All financial figures are approximate estimates for narrative clarity. Be extremely careful using "Star Money" rewards here. I bought an online item for ~$35, got a $10 reward, and used it on an in-store item (paying ~$25). My total credit card out-of-pocket spend was ~$60. Because the product wasn't as advertised, I returned both items at this store. The return system glitched and only refunded me ~$50 total, essentially keeping ~$10 of my actual money. To make it worse, I escalated this to an online customer service supervisor who acknowledged the software glitch but refused to do a manual adjustment because I "didn't have a prior purchases with Macy's." Unbelievable. Denying a factual refund based on loyalty metrics is crooked. Corporate needs to audit this and contact me immediately.

had the displeasure of witnessing an employee in the restroom--showing absolutely no respect for…read morecustomers--take off her socks to wash her feet in the sink. I observed her, and she gave me attitude; I was utterly disgusted by her lack of hygiene. I asked to speak with the manager, but she was off. Please avoid this establishment.

Maycy's, always beautifully decorated yet not over the top, consistently comes through for me. It…read moreis nice to have a store with quality clothing and gifts in downtown Salt Lake City without too high of prices. I like that the staff respects your space but are willing to help when it is needed. They are nestled in as one of the City Creek anchor stores.

Subject: Request for Price Adjustment on Exchange - Longtime Customer…read moreDear Macy's Customer Service, I recently purchased several cashier items at approximately $120 each. After receiving them, I realized I need a different size. When I tried to reorder the correct sizes just a few days later, I noticed the price had increased to $167 each. I contacted a representative and was told that a price adjustment could not be made for the new transaction. However, since I am only exchanging for a different size--not making a new purchase--I believe the original price should still apply. I've been a longtime Macy's customer and have always appreciated your service, but this experience has been disappointing. It doesn't seem fair that I'd have to return perfectly good items and repurchase them at a higher price for a simple size change. Could you please review this situation and help honor the original price for my exchange? I would greatly appreciate your help in resolving this matter. Thank you for your time and understanding.

I have not shopped at a Macy's for the longest time - primarily because all the Macy's stores in or…read morenearby my neighborhood shut down. I would attribute that to poor sales, and the competition is just way too fierce. Mom and I are in town for a wedding and we decided to get a couple of accessories to add to our outfits. We ended up buying more than we intended, there were just way too much bargain buys! To top it off, there's a discount when you open a new account. So on top of the heavily discounted items we already got, the additional discount just by opening an account was just the cherry on top. Our cashier ( I hate that I forgot her name!) was incredibly kind and friendly. Service with a smile is always a plus PLUS! Boy, it makes me think that if only those other now-defunct stores gave the same kind of experience I got here, they might just still be open... maybe...

First time in Macys in years. Looking for dress shorts and the selection was poor, unless you…read morewanted to pay 86.00 for Tommy and that's never gonna happen. Found 2 suitable pairs, off to changing room And I found it to be filthy. The door lock was broken and hanging down, the carpet hadn't been cleaned since installation and there was garbage all over the floor, I've seen worse but can't recall when. Shorts were on a sales rack for 39.00 cashier rang them up at 60,00 had to walk the girl over to the rack and show her sales price. She was cool about it though. Based on this visit, we won't be back.

This was my first visit. I received excellent customer service. The employee was efficient and…read morecourteous.

It's not very often that a casual shopping trip turns into such a great experience, but that's…read moreexactly what happened at Macy's Backstage. Denise went above and beyond with her exceptional customer service--she was honest, friendly, and genuinely made our visit memorable. Without us even asking, she adjusted shirt prices, which showed how much she truly cared. Small gestures like that make a big difference. We'll definitely be visiting again because of her!

A part of being a man for me is having a good suit, and I knew I had to return my cheap pants to…read moreWalmart and get legit dress pants to match my blazer. Of all places, JCPenney had the selection I needed to find a very close match at a fair price, definitely beat out other competition on sales and quality. I got van heusen pants and they are holding up since last week! Excellent choice that was actually recommended by my wife. This location gets some hate it seems, but my experience worked out. I'm happy.

Visiting the Dallas area and wanted a body wave perm and trim haircut on my short (collar length)…read morehair. I've had the same done at JCP in Austin and was very satisfied. So I made an appointment at the Fairview, TX location with Tina, whose bio on JCP website, says she's been a stylist for 20+ years. There was only one other customer in the shop while I was there and Tina was working on both of us (no complaint about that at all) After the perm was done, she dried my hair and THEN cut it. Never have I had a dry-cut. She cut in what I can only call a frenzy, with dry hair flying everywhere. When she was done, she asked me to check it and I could see the sides were different lengths, as was the back. She dry-cut to 'fix it', and had to do take several attempts to even everything up, but I still came away with one side shorter than the others over my ears. She was nice enough, but seemed to rush through everything. And I don't think she left the neutralizer on long enough or it was a bad brand of perm because now that I'm home, it hardly looks/feels like I had a perm. I would never go back to her and would caution anyone who likes their hair evenly cut, to reconsider it. I should say, I've had many MANY perms over the last 40 years and I know what it should look like and feel like, and this isn't it. I feel like I just flushed $135 and half of my hair down the drain. Very disappointing.

We usually enjoy shopping at Dillard's, but today we arrived at 5:30PM (with the store closing at…read more6PM) and found most of the lights already turned off. We didn't feel welcomed, so we decided to take our business elsewhere. While we understand the need to close on time, beginning to wrap things up 30 minutes early feels excessive.

I went into this Dillards frazzled and overwhelmed, not too well physically and in mourning. I was…read moresearching for something to wear to attend 2 funerals. Adrianna, saw me looking frustrated and lost and not only did she jump in a help she enlisted another employee and they both became my personal shoppers. If I had this shopping experience often. I would definitely shop more !!! Thank you for making crappy day BETTER !

This is a super easy to access Target on 75 with ample parking. It is so much easier to get to than…read morethe one on Stacy. Staff are considerate. Typical layout. Some small amount of grocery but this is not a super Target. Just enough for a quick trip. I am really grateful for this location, all the necessities I need.

I used to but, don't much anymore. Shop at Target that is. Not sure why exactly. Years ago I was a…read moreregular Target shopper. However,over time that seemed to taper off So when it occured to me I need gifts for an upcoming kids birthday,Target pooped into Mind. I also needed a few groceries so, I headed to the grocery section and quickly found the things I needed. The toy isle was close by and after wondering what a four year old would go crazy over,I found a couple of things. The check out was a little slow but overall my Target experience was ok. I wouldn't hesitate to go back but. .I'm not in a hurry. Seems they've lost something.

Pretty Store, Fairly Standard Experience Anthropologie at…read moreWatters Creek is a pleasant place to shop if you enjoy the brand's aesthetic. The store is visually appealing, well laid out, and easy to browse, with nicely styled displays and a calm atmosphere. Service is generally polite but fairly hands-off. Associates are friendly when approached, though there isn't a lot of proactive or personalized assistance. It works well if you prefer to shop independently, but it's not a location that stands out for customer service. Selection feels consistent with what you'd expect from Anthropologie--seasonal apparel, home décor, and accessories--with nothing particularly unique to this location. Checkout is smooth, and the store is easy to get in and out of within the Watters Creek area. Overall, a solid, dependable Anthropologie location. Not remarkable, but a nice stop if you're already shopping at Watters Creek.

was here yesterday and the ladies were really nice. Ask for Carla. Thanks to her, I've had an…read moreamazing experience and felt really welcome.