I wish I could give zero stars. Avoid shopping here if you can. When I needed help finding a pair…read moreof over-the-knee, high-heeled boots in a wide calf size, the older woman in the shoe department barely made an effort--she didn't check the back, look up inventory, or ask anyone else for assistance. On top of that, the cashier up front was rude during checkout. I definitely won't be coming back, and thankfully, I don't live in the area, so I won't have to.

I love Macys. I have spent a ton of money in this store since they opened. I have never had an…read moreissue until recently. I went in two weeks ago to pick up a purchase and buy something; simple. The clerk was beyond rude but the store manager came and corrected the issue. I ordered a pair of shoes online for store pick up. I saw three pair on the rack at 815pm on 12/22. At 930am, I ordered them online for store pick up. At 1pm, I received an email stating they were out of stock and shipped instead I needed them for Christmas. I went in around 6pm on 12/23 to pick up the rest of my order. I went to shoes and found all three pair. I took one pair to Customer Service to see if they could switch it back to store pick up. Juanita, clerk, was beyond rude. I was laughed at in my face for asking. I attempted to explain that I received an email they were out of stock. I tried showing her the email on my phone. I was met with laughing, eyes rolling, head twisting, and beyond rude comments. I stopped her and said "please stop, I don't deserve this type of treatment." She thought that was ridiculous. An assistant manager came and told her to leave. This didn't stop the behavior. As I attempted to explain what occurred, she stood there interrupting making "uggghhh" noises. I was simply attempting to pick up an order and make another purchase. I then asked to speak to the STORE MANAGER. Well, Juanita went at it again telling me SHE is the store manager, laughing, snickering, and twisting her head. I explained the STORE MANAGER is a man, not a woman. The assistant manager then confirmed he left for the day. I told them to cancel the order and I would go to DSW. They then said they would have to call customer service to cancel the order. While on the phone with customer service, the assistant manager decided to talk about me to another employee who sat there and stared at me. When I left, I picked up the shoes and walked away. I stated I would put the shoes away and didn't need help. I considered having the clerk in the shoe department by the exit ring them up. The clerk the assistant manager talked about me to decided to scream across the store "thank you for your patience, Happy Holidays." This was not out of kindness. It was pure sarcasm. I was more than 700-800ft away. I kept going as it is pointless to engage in this ridiculous behavior. My grandson saw them laughing. I wish I could say I was rude. It would at least explain their behavior. I simply wanted to pick up my shoes. I cancelled my Macys credit card. I will go to Stonebriar to return the shoes. Dillards is a much better option. It is never acceptable for customer service associates to act like this. No wonder Macys is closing stores at rapid rates. Juanita has helped me so many times over the years. I have never had an issue with her until last night. She is usually quiet and matter of fact. I was shocked by her animation last night. I never saw that coming.

had the displeasure of witnessing an employee in the restroom--showing absolutely no respect for…read morecustomers--take off her socks to wash her feet in the sink. I observed her, and she gave me attitude; I was utterly disgusted by her lack of hygiene. I asked to speak with the manager, but she was off. Please avoid this establishment.

I've recently had a bad experience with an online purchase at Macy's. I never received my order but…read morebecause tracking shows it was delivered, Macy's refuses to do anything to credit or reship the item. Ive contacted them three times about it and they refuse to help. I've never had such lousy customer service from a major retailer. I won't be purchasing from them again and will spread the word to everyone I know.

Maycy's, always beautifully decorated yet not over the top, consistently comes through for me. It…read moreis nice to have a store with quality clothing and gifts in downtown Salt Lake City without too high of prices. I like that the staff respects your space but are willing to help when it is needed. They are nestled in as one of the City Creek anchor stores.

Subject: Request for Price Adjustment on Exchange - Longtime Customer…read moreDear Macy's Customer Service, I recently purchased several cashier items at approximately $120 each. After receiving them, I realized I need a different size. When I tried to reorder the correct sizes just a few days later, I noticed the price had increased to $167 each. I contacted a representative and was told that a price adjustment could not be made for the new transaction. However, since I am only exchanging for a different size--not making a new purchase--I believe the original price should still apply. I've been a longtime Macy's customer and have always appreciated your service, but this experience has been disappointing. It doesn't seem fair that I'd have to return perfectly good items and repurchase them at a higher price for a simple size change. Could you please review this situation and help honor the original price for my exchange? I would greatly appreciate your help in resolving this matter. Thank you for your time and understanding.

I have not shopped at a Macy's for the longest time - primarily because all the Macy's stores in or…read morenearby my neighborhood shut down. I would attribute that to poor sales, and the competition is just way too fierce. Mom and I are in town for a wedding and we decided to get a couple of accessories to add to our outfits. We ended up buying more than we intended, there were just way too much bargain buys! To top it off, there's a discount when you open a new account. So on top of the heavily discounted items we already got, the additional discount just by opening an account was just the cherry on top. Our cashier ( I hate that I forgot her name!) was incredibly kind and friendly. Service with a smile is always a plus PLUS! Boy, it makes me think that if only those other now-defunct stores gave the same kind of experience I got here, they might just still be open... maybe...

NO ONE ever answers the phone, ever - you're just left hanging and then you get hung up on before…read moreanyone even answers. According to the recording, they only have 3 departments: Cosmetics, At Your Service and Jewelry. Really? No Woman's Clothing? Men's? Juniors? Babies? Housewares? Home Goods? Shoes? Perfume? Whatever department the purses are in is called? None of those, just those previous 3? I guess it doesn't matter since no will answer the phone anyway. Rowland Hussey Macy would be MOST embarrassed!

This was my first visit. I received excellent customer service. The employee was efficient and…read morecourteous.

It's not very often that a casual shopping trip turns into such a great experience, but that's…read moreexactly what happened at Macy's Backstage. Denise went above and beyond with her exceptional customer service--she was honest, friendly, and genuinely made our visit memorable. Without us even asking, she adjusted shirt prices, which showed how much she truly cared. Small gestures like that make a big difference. We'll definitely be visiting again because of her!

Visiting the Dallas area and wanted a body wave perm and trim haircut on my short (collar length)…read morehair. I've had the same done at JCP in Austin and was very satisfied. So I made an appointment at the Fairview, TX location with Tina, whose bio on JCP website, says she's been a stylist for 20+ years. There was only one other customer in the shop while I was there and Tina was working on both of us (no complaint about that at all) After the perm was done, she dried my hair and THEN cut it. Never have I had a dry-cut. She cut in what I can only call a frenzy, with dry hair flying everywhere. When she was done, she asked me to check it and I could see the sides were different lengths, as was the back. She dry-cut to 'fix it', and had to do take several attempts to even everything up, but I still came away with one side shorter than the others over my ears. She was nice enough, but seemed to rush through everything. And I don't think she left the neutralizer on long enough or it was a bad brand of perm because now that I'm home, it hardly looks/feels like I had a perm. I would never go back to her and would caution anyone who likes their hair evenly cut, to reconsider it. I should say, I've had many MANY perms over the last 40 years and I know what it should look like and feel like, and this isn't it. I feel like I just flushed $135 and half of my hair down the drain. Very disappointing.

I bought the cutest blouse from JCPenney today. Went in looking for tennis shoes and came out with…read morethe cute blouse

I went into this Dillards frazzled and overwhelmed, not too well physically and in mourning. I was…read moresearching for something to wear to attend 2 funerals. Adrianna, saw me looking frustrated and lost and not only did she jump in a help she enlisted another employee and they both became my personal shoppers. If I had this shopping experience often. I would definitely shop more !!! Thank you for making crappy day BETTER !

Betul in the ladies semi formal /formal gowns area is phenomenal!! She is patient, knowledgeable,…read morekind, and has a great eye for fashion. I am a senior woman who is self conscious about her size. Betul made me feel beautiful and at ease. She took her time with me. She gave me great tips on how to wear the gowns and especially which size was actually right for me. Betul provides a level of customer service that doesn't exist in many places. Thank Betul for helping me find the right dress for two weddings and for providing a great experience!

I used to but, don't much anymore. Shop at Target that is. Not sure why exactly. Years ago I was a…read moreregular Target shopper. However,over time that seemed to taper off So when it occured to me I need gifts for an upcoming kids birthday,Target pooped into Mind. I also needed a few groceries so, I headed to the grocery section and quickly found the things I needed. The toy isle was close by and after wondering what a four year old would go crazy over,I found a couple of things. The check out was a little slow but overall my Target experience was ok. I wouldn't hesitate to go back but. .I'm not in a hurry. Seems they've lost something.

My Go-To Target for Quick, Convenient Trips This Target on…read moreMcDermott is my go-to for fast, convenient shopping. The store is clean, easy to navigate, and laid out in a way that makes quick trips genuinely quick. Inventory is reliable for everyday essentials, and checkout--especially self-checkout--moves efficiently. Parking is easy, and in-and-out trips are usually hassle-free, which is exactly what I want from a neighborhood Target. Service is straightforward and efficient without being overbearing. Overall, this location consistently delivers on convenience, which is why it's the one I return to most often.

Pretty Store, Fairly Standard Experience Anthropologie at…read moreWatters Creek is a pleasant place to shop if you enjoy the brand's aesthetic. The store is visually appealing, well laid out, and easy to browse, with nicely styled displays and a calm atmosphere. Service is generally polite but fairly hands-off. Associates are friendly when approached, though there isn't a lot of proactive or personalized assistance. It works well if you prefer to shop independently, but it's not a location that stands out for customer service. Selection feels consistent with what you'd expect from Anthropologie--seasonal apparel, home décor, and accessories--with nothing particularly unique to this location. Checkout is smooth, and the store is easy to get in and out of within the Watters Creek area. Overall, a solid, dependable Anthropologie location. Not remarkable, but a nice stop if you're already shopping at Watters Creek.

was here yesterday and the ladies were really nice. Ask for Carla. Thanks to her, I've had an…read moreamazing experience and felt really welcome.

1-Star Review: Old Navy's Outdated & Customer-Hostile Pricing Policy…read more I am beyond disappointed with Old Navy's archaic and frankly pathetic pricing and price-adjustment policies. In 2025, it is ridiculous that a major retailer still refuses to honor their own online prices in-store unless the item is also purchased online. What kind of logic is that? I shopped in-store on Black Friday, assuming I was getting the best deal of the year -- only to find out on Cyber Monday that nearly every item I bought was significantly cheaper online. I could have saved at least 25% more had I purchased online instead of in-store. When I called customer service, I was told they "can't help" and that I had to physically go back to the store for a price adjustment. Who does this in 2025? Fine. I went to the store. Then the cashier tells me I need to bring all the items back just so they can process a return and make me re-buy everything at the online price. How is this remotely customer-friendly? How is this efficient? Why does a customer need to jump through hoops because the company refuses to align in-store and online pricing? Lesson learned: NEVER shop in Old Navy stores. Their in-store prices are almost always higher, and their policies make it incredibly difficult to get a price adjustment. If you must shop at Old Navy, buy online only -- pick up in store if you must. Online purchases offer the best pricing and customer service actually helps you over the phone. Retailers with such outdated, non-customer-centered policies have no one to blame but themselves when they struggle or go out of business. In a world where Amazon, Nordstrom, Macy's, Temu, and Shein are making shopping easier and more convenient, Old Navy is stuck in the past. Do better, Old Navy -- or prepare to be left behind.

I only come here when I have to. It is so dirty. Please just vacuum it is sooo gross. How do the…read moreemployees stand to work here? At least I can grab a white button down when I need it. I don't want them to close. It is unfortunately necessary.