Gavin has been Dr. Tsu's patient since he was young. I cannot recall how long ago. I picked her at the time due to the reviews. [[HIGHLIGHT]]The parking before she moved was terrible, but staff were understanding.[[ENDHIGHLIGHT]] One time they forgot to bring his chart back once we checked in and paid our co-payment. Through it all, Dr. Tsu has been kind and caring. Now that she has moved offices, there is plenty of parking and relatively easier to get to. Gavin will be 15 this September - from vaccinations to sports clearance... [[HIGHLIGHT]]staff will help fax over documentation whenever needed to.[[ENDHIGHLIGHT]] Thank you for taking such great care of Gavin. read more

I heard great things about Dr. Jacquelynn Tsu and decided to go with her for my baby. When my discharge date was finalized, I gave the call. [[HIGHLIGHT]]I was unfortunately met with the rudest front desk worker.[[ENDHIGHLIGHT]] Me - "Hi, I'm interested in becoming a new patient for Dr. Tsu" and I was met with a ".... you're gonna have to give me more information than that. Is he a newborn or toddler or what, there're many different kinds of patients", "is your son circumcised? oh well, it doesn't matter, you can tell us later" "I said 1:30!!!" [[HIGHLIGHT]] This is for a call to schedule an appointment[[ENDHIGHLIGHT]]. [[HIGHLIGHT]] Imagine calling for anything else. This really isn't what we wanted to deal with along with our happiest moment and I don't want you to have that eithe[[ENDHIGHLIGHT]]r. I was in the maternity hospital and the nurse hearing this said we should find another pediatrician because it's very serious to have newborns looked at. [[HIGHLIGHT]] I called another place and it was night and day. This new place actually congratulated us on the baby first thing, collected my info and said they can have us come in the next day[[ENDHIGHLIGHT]]! read more

[[HIGHLIGHT]]My kids have never been seen by Dr.Tsu so this review is not based on her but if she allows, and protects, unprofessional and disrespectful front staff for her front office- I'm not sure I'd recommend her to care for my kids.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was contacted by the most disgruntled staff from this office to pick up my kids files from a doctor that retired hence Dr. Tsu "took over" again - they've never been seen by her.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was on vacation and took the call and she was clearly annoyed and wanted me to commit to a date and time to schedule to come onsite to pickup the files otherwise they'd be disposed of.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She hung up on me and was just completely rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried calling back but no answer. I eventually left a voice message explaining the situation asking to speak to the manager as that behavior and attitudes was not necessary - no call back.[[ENDHIGHLIGHT]] I'm so glad I picked up my kids records - they have other patients medical records printed in the file - like they used recycled paper but nonetheless other patients medical information!!! Talk about HIPAA violation! I will be reporting this. [[HIGHLIGHT]]It's too bad because I tried contacting the office to give them an opportunity to explain and at least hear me out with the terrible service I received but guess what . . . My number is blocked![[ENDHIGHLIGHT]] [[HIGHLIGHT]]What great customer service. I would steer clear if it's any indication your interactions will be this unpleasant.[[ENDHIGHLIGHT]] read more

My children go here because I believe that Dr. Tsu is very kind, patient and does well at what she does. [[HIGHLIGHT]]Her receptionist at the desk are on the other hand are awful and rude![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called in to ask if I can do walk in for my child. No walk in, ok, set me up with an appointment. "What's his symptoms?" He's better, he had coughing and running nose. It's been 4 days. "Well, Dr. can't see him if he's better." He needs a doctors note for him to go back to school. How is he supposed to get a doctor's note?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then the line gets cut off with music like I was put on hold. "Can you come in at ..?" I said yes. That was that.[[ENDHIGHLIGHT]] Background, my child's dad and l are separated so he was with his dad for the 3 days that he was sick (stayed home) 4th day with me he's feeling better but my opportunity to take him in and get seen for a doctor's note to go back to school. [[HIGHLIGHT]]The interaction with the receptionist being rude is not what people want to hear in the morning. Also I wasn't just place on hold with music for 1 time it was multiple times![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Please do everyone a favor and leave the phone calls to someone else that wants to help assist and leave that attitude to yourself! Because ain't nobody tryna deal with you. All I needed was an appointment set up.[[ENDHIGHLIGHT]] read more

We've been with Dr Tsu for all three of our kids (over 25 years total). [[HIGHLIGHT]]She's very kind and calm and non-judgmental when discussing sensitive health issues.[[ENDHIGHLIGHT]] She stays up to date with the latest health information and takes a sensible approach to my children's care. Nurse Eva is great too (very quick with any needed shots). [[HIGHLIGHT]]They have been great partners in managing my kids' health care.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Got in and out with not too much wait.[[ENDHIGHLIGHT]] The doctor was calm and walked through everything with a straight forward approach which I appreciated. Asked a lot of questions and seemed like they wanted to really get to the bottom of what was going on. Front desk was polite and the room was clean. [[HIGHLIGHT]]There was a short delay but it wasn't a big deal.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Felt like I was taken seriously which is rare sometimes.[[ENDHIGHLIGHT]] read more

Super awesome doctor. She is so calm and relaxed - and thorough! We never feel rushed during our appointments and she takes time to listen to all the data points. Getting an appointment is also pretty easy - she doesn't sit all 5 days, so that's the only downside. Monday-Wednesday are her usual hours. The nursing staff is also sweet and good (except one super strict nurse who is very curt with kids but she gets shots etc done fast in a no nonsense way). The doctor herself is very very nice and knowledgeable. I highly recommend her to parents looking for peace of mind. read more

I owed Dr Tsu a 5 star review here for a long time. We have visited her many times, in person visit, virtual visit.. She is the most knowledgeable, patient, and efficient doctor I've ever encountered. Several times when my daughter fell ill, Dr Tsu accurately diagnosed the cause and patiently explained me how to identify the diagnosis. Also, She often shares her experiences from a mother's perspective. I am so fortunate to have found Dr. Tsu to take care of my child! read more

Jacquelynn L Tsu ,MD - At Dr Tsu's clinic, having 3 yr check. - Pediatricians Near Me - San Jose, California

Dr. Tsu is very knowledgeable and a patient pediatrician. She's great and has lots of experience. I trust and respect everything she advises. We have been coming for over 6 years and my kids love her. Unfortunately her staff suck. read more

Dr Tsu has been very pleasant to work with. My son was born in November at Kaiser, so apart from all his check ups in the first month, we avoided going to Kaiser this past winter bc of the COVID peak. Fast forward three months and switching insurances, we had to find a pediatric dr that would be understanding of our situation and now delayed vaccinations for baby Ryan. I also didn't want to bombard Ryan with a ton of shots since we have family history of adverse reactions to vaccinations and the fact that he will only be around immediate family, so the catch up game has been interesting. Unlike other pediatric offices who force routine vaccination schedules onto your baby Dr. Tsu has been great and letting us catch up with baby Ryan's shots at a slower pace, getting the important vaccinations first (diseases that are prevalent and higher risk of baby Ryan catching). She is also very pleasant, knowledgeable, and overall a happy person. I enjoy our visits here and don't feel rushed through the appointments. As for the other reviews about the staff being rude. Front office can sometimes be a bit blunt, but we haven't had any rude encounters. So all is well, parking can be a bit challenging tho but somehow we always get lucky and find a car leaving as we enter. Thanks for being such a valuable supportive aspect in our small family's journey. We appreciate you guys! read more

Both my girls go to Tsu and my third will be going to her as well. We trust her care and she is so sweet with my girls. She is friendly and provides care that we can trust. read more

Absolutely rude service from the front desk lady. Tried to schedule an appointment for our new born with Jacquelynn Tsu due to being referred by our birthing center and was turned away. read more

Doctor Tsu is really good and professional. She is patient amd answers all my queries and put me in ease. As a first time mom i get nervous about little things and she explains me things. Clean little clinic with plenty of parking. read more

I agree with some reviewers here about the comments on the difficulty and inefficiency of making appointments. Tsu is a mother herself and the front desk is a team of females. They should know better and have more understanding than anyone when it comes to scheduling for their kids. There were times when I called to make an appointment, I was told that Tsu wouldn't come in on certain days anymore. It's challenging to share concerns with Tsu because she tends to talk over you and use big words. It's frustrating because it always takes so long to make the appointment and when you finally get to see her she doesn't seem ready and she will rush it. We haven't really got a chance to feel what other reviewers talked about how warm she is. We understand that you are the doctor but it doesn't make us stupid. This is Bay Area. Smart and rich people are, just, everywhere. read more

My son had been checked up with Dr.Tsu for 3years and we likes Dr.Tsu. And the officer was not making my son's appointment. If it's not a sick appointment she's not make an appointment during the afternoon. YOU ONLY CAN GO MORNING TIME. What about school? NOT REASONABLE AT ALL. So we need to change the pediatrics. Since we cannot visit after 3pm. Even we wants to meet Dr.Tsu. read more

After so many recommendations from friends and reviews online I brought my 18 month old for her well check here. Dr. Tsu was a good doctor and does only a few shots at once to make it easier on the little kids which we did enjoy. Overall the rating is so low because her staff are so dry and to be frank, rude. Over the phone making the appointment and sending over insurance details I assumed they were probably just busy but it continues in office despite the fact that we were the only people in the office that day. If you're looking for a welcoming dr office that puts you and your toddler at ease, I do recommend going elsewhere. Even a "hi how are you" is greeted with a blank stare, we had such a great doctor in the past who (they and their staff) LOVED seeing the kids and so I expect to find a place where we feel welcomed. read more

Dr. Tsu has been our pediatrician since our boys were born, and they are going on 12 and 11. She has wonderful bedside manner and takes the time to discuss issues. She's very pragmatic, too, which I appreciate. She always puts our boys at ease, and her partner, Dr. Andrade, is great for filling in when she's out of the office. I recommend her to anyone looking for a pediatrician. read more

Because my company switched our insurance to a Blue Cross PPO plan I had to look for a new pediatrician for my kids because their regular doctor was not in the Blue Cross network :( I found Dr. Tsu by chance and I am glad I did. She's very hands on and great with the kids. The office staff is nothing like the last one we were going to previous. They did not call the insurance to verify coverage or anything of that sort. I am very pleased and am a fan of Dr. Tsu. read more

This review is for their office staff, not the doctor. I booked an appointment for my baby's one year old check up and vaccination. The lady scheduled me a week earlier than her birthday. On the day of appointment, they refused to give her vaccination stated she's not 1 year old yet. Then why did you schedule us at this time? As a layman I do not know one week makes such big difference (or is it?) So we have to come back next month. It's really annoying, especially with the pandemic I really dislike going to the clinics. I hope the office will see the review and make some changes. For the parents, I suggest you ask lots of questions, confirm and reconfirm with the office staff. They don't really bring their brain to work. read more

I did a lot of research before choosing Dr. Tsu for my daughters pediatrician. And no regrets over here :) She checked in on us twice during the 4 days we were at the hospital (Delivery.) She was very attentive and helpful. Daughter is turning 5 months. And I'm still loving Dr. Tsu, the same if not more :) She gives helpful advice and genuinely cares for the children. I mean, I'd go to her if she took adults! Haha read more

When I was researching pediatricians over 3 years ago for my firstborn, I interviewed about half a dozen doctors and visited their clinic. I appreciate that Dr. Tsu's office did not have a fully packed waiting room, a good sign that there isn't always a long wait to see the doctor. In addition, reviews I have read on multiple sites are consistent in the positives. She was very upfront with a no-nonsense attitude but not abrasive. Both my sons (3 years and 2 months) are her patients and I have nothing but praises. We are always able to schedule last minute appointments whenever I have concerns about something going on with the boys. They are never dismissive if I feel strongly about seeing the doctor. She is friendly and approachable for the kids so if she needs to treat my 3 year old, he does not kick up a fuss. She is very thorough in her diagnosis and provides us all the necessary explanations and rationale to why she came about a specific conclusion. I definitely recommend her . read more

Dr. Tsu is awesome! She's our child's doctor for 5+ years now and we couldn't be happier. She has an answer to all stupid questions of first time parents, she considers our preferences, cares about nutrition and other factors equally important than healthcare for the development of a child. She doesn't overprescribe medication and always takes the time to understand what is going on. We highly recommend her! read more

Dr. Tsu was my doctor throughout my whole childhood. When I moved away to VA for college, I was prescribed penicillin by a medexpress doc for what he assumed was strep. I called Dr. Tsu to get a second opinion and she told me to stay away from the penicillin until I got a blood test for mono. My blood ended up testing positive for mono, so her advice saved me from getting a nasty rash from mixing mono and penicillin. Thanks Dr. Tsu! read more

Caring, smiling and professional are the words I would use to describe Dr. Tsu. She is our girls, Quorra and Quincy pediatrician. Also, Dr Tsu is very gentle and thoughtful. Dr Tsu and her staff are amazing people.The office makes us feel at ease and welcome. I highly recommend coming here. Your children will be in great hands. In addition, their COVID 19 protocol is outstanding and make us feel safe coming here. read more

She always been amazing! She's been our kids pediatrician for 8 years now. Wish she was my primary!

She is awesome! Both my daughters love her. She is approachable and friendly and its very easy to have a "normal" conversation with her. She gives great feedback and advice and is great with me, my wife, and the girls. She even came on her birthday to check on us at the hospital after my wife gave birth to our 2nd child. Highly recommend Dr Tsu! read more

Dr. Tsu has always been very informative every appointment. She goes the extra mile to ensure my kids feel comfortable during and after the visit. I would recommend her to anyone looking for a Pediatrician who actually cares about their patients! read more

I had the pleasure of having Dr. Tsu as my daughter's doctor while residing in California. She was always quick to respond, and make availability if it was a dire emergency. Our daughter was diagnosed at an early age with Asthma. She was able to explain the danger if this was not treated properly and consistently. Now, she is doing much better with the helpful advice from Dr. Tsu. read more

Dr. Tsu has been our pediatrician for the last couple of years now. She is incredible with the kids and takes the time to talk with us when diagnosing health problems. She is experienced, calm, and very knowledgeable. We are so glad to have her as our doctor! read more

Dr. Tsu is an amazing doctor! She is very caring and gentle! I give Dr. Tsu 5 stars, but the receptionists are extremely rude. They are very unhelpful and have very bad attitudes. You would think for a child doctor office they would be more caring and polite. I highly recommend Dr. Tsu, as long as you have a high tolerance for rude receptionists! read more

Dr. Tsu has been a wonderful doctor to my 2 kids since birth (age 6 and 2). On the occasions when she is out of the office, Dr. Andrade has been great, too. The best run and headache free office I've dealt with. Never had a bad experience with the doctors, nurses, or staff (except for the children being sick, of course). read more

My kids have been patients of ABC Pediatrics since 1988 (she's 22 now). We see Dr. Tsu when Dr. Andrade isn't avail. She's great and we love both Dr's. Connie has been there since we started going and she's always been somewhat quiet and shy. But I know this so I strike conversation. She's very sweet, but yes, they are all verrry busy. Each gal in the ofc have their own way, but I respect that. I always try and strike a conversation so they don't feel like they're 'just staff' without them the Dr's would be unorganized. So I appreciate them. All in all the ofc is wonderful. read more

I love Dr. Tsu! She has been my son's pediatrician for 2 & 1/2 years and I don't know why I didn't write a comment sooner. Every time my son needed to come in for a visit, the staff never hesitate to take him in. We always get an appointment even if it's last minute and there's never a wait time. Dr. Tsu is very knowledgeable and so nice... All the medications she prescribe my son, Evan..whether he had an ear infection or bad rashes.. with the medication Dr. Tsu prescribe just by observing his symptoms works like magic. You know what they say, Happy baby= Happy mommy. Thank you, Dr. Tsu **FYI, I am 23 weeks pregnant and Dr. Tsu will MOST definitely be his pediatrician** :) read more

Dr. Tsu is awesome. Honestly one of the best pediatricians I know. She's so knowledgeable, experienced, calm, composed and never recommends medication unless absolutely necessary. She's so great with kids and my kids just love her. I'm so glad and lucky to have her as my kids doctor. read more

The best pediatric care ever. Best bedside manner and office fully equipped to handle any crying baby. The most scary part is getting shots. Guess what?This doctor has very highly skilled nurses that help with all the prep work. Her staff were very gentle and had such a very calm demeanor. My child was relaxed and did not even cry. And finally, the staff will remember everything you tell them, so whatever you ask, they will follow through. Doctor Tsu is very lovely and an awesome Doctor..... read more

Dr Tsu is great!!! But the remaining staff are not worth the trip. Working with children myself I have a different sense of customer service. I walked in and waiting AT THE FRONT DESK to check in for my sons appointment. The front desk stayed in their conversation. FINALLY one women said " you checking in?" Didn't even look up at me just stared at her computer. She then just said "ok" so I sat down. The NURSE came out said my sons name and then walked back into the hallway. Didn't even wait for me or introduce herself. During the shots the nurse just gave my son his shots and walked out. She didn't even talk to me nor my child. By the way my child was crying as soon as it happened. No soothing techniques or a walk through. AND I had to ask for his height and weight and was told it was written in the book I have. Not returning here. I highly do not recommended this place. I would see Dr Tsu if she transferred offices!!! read more

Dr. Tsu has been the pediatrician for our 3 kids, all since birth. She came highly recommended by a group of parents at my work. Our kids love her and we couldn't imagine having another doctor! She has a very calm demeanor, is thorough, gentle, and extremely patient. Have also found it convenient that she shares an office with Dr. Andrade, so if she's not available you can still come in to see him as backup. read more

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We love Dr. Tsu. She's knowledgeable, friendly and takes time to explain to us if something is wrong with our baby. Her diagnostics and treatments are always the correct ones and we see immediate results. Bottom line: I recommend Dr. Tsu without any reservations. She's the best to take care of your child. read more

I have high expectations of the care my children receive and it can not get any better that Dr. Tsu. She is the best pediatrician a parent can hope for! My daughter has been going to her since she was born (8 years) and my Son has been going to her for about 7 years. We asked him if he wanted to change Dr.'s since he is 16 now and he said no! I have sent friends and family to her and everyone has been extremely happy with her care! She has never misdiagnosed our kids and she has always been extremely accurate on the diagnosis and treatment of any illness they have had. She is extremely knowledgeable and her advice has always enhanced the well being of our children. We completely trust her. She is patient and spends as much time with you as you need. You will never feel rushed or unwelcome in her presence. She has even stayed late on a Friday night when we had an emergency and she went above and beyond to ensure we had the best care. She is extremely compassionate, very personable, gentle, professional, very sweet and even a little shy at times. She always has stickers for the kids at the end of the visit. I believe the true test is that the kids are never scared when we say we are going to see Dr. Tsu. They completely trust her as much as we do. She shares her office with a Male doctor - Dr. Andrade. My friends two boys go to him and she really likes him. I have only seen him once when Dr. Tsu was out therefore I really do not have a thorough opinion about him. We have never once been unhappy with her care or heard a complaint about her from her patients that we know... Dr. Tsu is awesome, she is as good as it gets! read more

We love Dr. Tsu and so does our baby. He always has a big smile for her. Dr. Tsu is very gentle when handling him and takes the time to listen to our concerns and address them. With regards to a reviewer's comments about the staff, it has been my observation that they are simply overworked. When the office gets super busy, they do not have the time to make small talk. There is one staff member who has a hyper-efficiency mode and she barely looks up while scheduling your appointment because she appears to be multi-tasking. I can see how this would be perceived as rude. None of the others are like that and we had a hard time trying to guess who was the one who looked like an "ex-con". We did spot the tattoos one day, but that staff member does not look like an ex-con and she is one of the nicest people there. There is also a sign posted on the door that specifically says that the office is closed at lunch time. We make the effort to appreciate the staff's efforts, especially when they are busy. We empathize with them (eg. looks like you guys are having a busy day today) and have found them to be very friendly when you take a moment to acknowledge them. read more