I've had two recent very good experiences with Karan at Horologio. I had been looking at a…read moreparticular Glashutte for some time, and wanted to check it out in person. I happened to be in Vegas for a work event and stopped by. They had the exact watch/face I wanted, Karan was a true pleasure to work with, and I bought on the spot. A couple of weeks later, there was a particular watch I wanted to buy my wife for our anniversary, I texted Karan and he happened to have just that watch in stock. I needed some special handling with the shipment, and even though he was out sick, Karan made it happen flawlessly. I've purchased watches at stores locally here in Silicon Valley, and no purchase matched the service I received at Horologio and specifically from Karan. Not sure why I would ever buy one locally again, when I can get anything I want overnighted from Horologio. Karan was an interesting and very knowledgeable person and if I lived in Las Vegas I am sure I would stop by the store regularly. I recommend 100%!

First I want to say everyone I interacted with were very helpful and personable. With that being…read moresaid Sandy J went above and beyond in every aspect of customer service. Sandy was extremely patient and kind during my visit. She does not know that I was going to purchase anything but showed me all the timepieces I asked to see without making me feel like I was a bother or wasting her time. Sandy was so knowledgable when explaining the timepieces I chose to see. Sandy even suggested that I sleep on it and make a decision that I won't regret or second guess. Everything Sandy said and did made me so comfortable and confident to make the right purchase. So much so I actually made two purchases. A big thank you again to all the sales associates that helped me but Sandy J you are the cream of the crop and the reason why I wanted to purchase those watches. Yes, the timepieces are beautiful and unique but the experience you gave me was the highlight. Thank you Sandy!!

When you're willing to indulge in the finest of Horology then WOS is the place for you to drop some…read morecoin. Rolex at The Wynn Hotel was where I felt the need to splurge and treat myself to one of the finest time pieces on the planet. I was looking for watch that reflected my personality, arrogance and desire for the finest things in life. Located in the causeway at the Wynn Hotel shops is where I walked into for that experience on the way to lunch. Upon entering I was greeted by a gentleman named Qusey ( BTW he didn't give me the stink eye cause I wasn't in Wall Street 3 piece suit ) and asked if he could assist me. I said give me a moment to to gather my thoughts and he obliged. After 5 or 10 minutes of eyeing my choices I then asked for further assistance. I pointed to 6 watches of my desire and he laid them out for me. One by one I tried each watch one on and till I decided on two that I would want. I snapped a photographs of each watch on my wrist to help decide which timepiece was for me. After much deliberating I made my decisions and settled on the GMT Black Dial. Great for everyday wear and yard work. My other indulgence was Da Bling watch an 18K Gold with diamond crusted bezel DAY DATE, and damn it looks amazing. I'm so happy with my choices and the service I received. Qusey causally mentioned to me that if he shipped the watch's to my home I could avoid paying the sales tax and he would provide free shipping. Well, that was it "Cha Ching" he made a sale and I had 2 new Rolex watches for my collection. Now that I'm a player they move you into another room for some personal pampering while they fit your watch, offer you a beverage , kiss your a$$ and yes take your money. Qusey gave me all my paperwork and thanked me for my patronage. I then shook he hand and shared my thoughts on his professionalism and kindness. Now it was off to lunch with a huge smile on my face. Now the next day the amazing guy texted me a Thank you and shopping information. In this day and age Qusey proved customer service still alive and well. Your the best my friend. It's unfortunate that Qusey has moved on but MANNY has taken over the as my new AD and has acquired me several new time pieces for my collection. For my birthday recently he was able to get me the coveted ROLEX GMT ( Red / Blue ) bezel aka "THE PEPSI"... It touched my heart he got this for me..... I'm forever grateful for Manny and his professionalism, he's a good man. I look forward to many more years of working with him & Watches of Switzerland. For those of you wanting the most exquisite watches on the planet stop by ask for MANNY to hook you up. An absolutely memorable shopping experience I had here and everyday I look at my wrist I know it was worth every penny. And yes I have my eye on a another new time piece in which I shall purchase from here again.

I have been a customer of Rolex for years. I have purchased multiple watches over the years. For…read morethe last few years, this location, in particular, has been very difficult to deal with. My last two salespeople had left or been let go. I'm not sure the exact reason.  So I went into this store to see about finding a new sales representative. I spoke with Tim Gotzinger, the director, about getting in touch with a new sales representative. I also asked about watches, and his awnsers were not only rude but extremely short and condescending. He offered no help or direction and was not professional in the least bit. He acted as if I should be grateful that he was talking to me and in no way, offering any kind of customer service and was extremely disrespectful. I understand Rolex watches can be hard to get, and this will definitely hurt my ability to get watches in the future. But the way i was treated was not right. Tim  should have shown some appreciation for a returning customer and represented Rolex in a respectful manner. I am not sure why this man needs to act like this, but one thing is certain. Tim Gotzinger should not be in the position he is in. He clearly does not know how to treat customers and does not appreciate nor respect the title of director. If i was rolex, i would strongly suggest looking into this location as  this kind of behavior puts a tarnish on this store and the brand as a whole. I will be filing complaints with corporate as well and Rolex. Regardless of your position or the demand for your product Tim, you do not have the right to treat customers like this.

I had another amazing purchasing experience at the OMEGA Boutique Las Vegas, thanks to Emy. If…read moreyou're looking to buy a watch, ask for her--you won't be disappointed. She is attentive, helpful, and very knowledgeable. This is my fourth watch purchase from this boutique and my third from Emy, with the latest being the Snoopy. I'll definitely be back for another watch in the future.

I've purchased four Omega watches from this boutique, and Yi was my sales coordinator for all of…read morethose purchases. My most recent purchase (Grey Side of the Moon) was done online and via phone conversations with Yi. I wouldn't trust many people with this sort of transaction but Yi and the Bellagio Boutique were fantastic. She made it easy and completely trustworthy. It has always been a great experience and I'm already looking forward to working with Yi again!

After almost 2 years of waiting, I finally got my dream Rolex from Rolex Boutique Wynn, and I truly…read morewant to thank Lejla Maslesa for making the experience so special and memorable. Throughout the entire journey, Lejla was always warm, professional, and genuine. Even during the long wait, she never made us feel forgotten, and her communication and kindness really stood out. What made this moment even more meaningful was receiving her call around Mother's Day -- it honestly made the occasion extra special for our family. Moments like this are why people remember not just the watch, but also the people behind the experience. Thank you again, Lejla, for helping make this dream come true. We truly appreciate you and the wonderful experience at Rolex Boutique Wynn.

Every time I come back to this place, I'm impressed with the personalized service. When I got my…read morewatch back in September, Manny took really good care of everything. We sat down had a chat about thinks, he offered drinks and just gave all around great service. He gave me his personal number and when I needed some maintenance he just let me know when he was going to be in and I showed up and he took care of my issue while I sat there and had some of their great coffee. Go see Manny and upgrade your watch!

Amazing work, always take care of what I need! Saad is a master watch maker and has all the parts…read moreand expertise to fix or sell you a watch!

I was there just to look around and see what the shop looked like. I was surprised to see that the…read moreshop was around 4'x16' rectangular glass enclosure that showed almost everything they had. There was an elder man and I suppose his wife that were smiling and waving us in when I opened the sliding glass doors. He was very nice and knowledgeable about his craft - telling me about some of the watches that I pointed to and even offered me great prices. Even though I told him I just wanted to see the place because of great reviews from others he still took time to tell me about an Omega I was fond of. When we left we left them smiling and went on our merry way. I like meeting good people - it doesn't happen that often anymore. Sigh.

Over priced vintage watch options. Not surprised based on its location. Sales person was extremely…read morenice. Somewhat knowledgeable.

RUN DON'T WALK to Twila!…read more When you do ask for Josie as she is the MOST AMAZING JEWELRY ASSOCIATE EVER! She is so kind, helpful and will help you pick the most exquisite ring, bracelet, necklace, earrings or watch. Her honest opinion is genuine and for that I will ONLY buy my pieces from her and Twila Jewelry! I hope the owners of the store gift or reward her with something extra as she truly deserves it! Her care, joy, kindness and sweetness is beyond perfection in an employee! THANK YOU SWEET JOSIE! I ABSOLUTELY LOVE my new ring!

Aaron was bar none, the best jeweler I have been too. Reason being was his honesty. When you're…read moredealing with jewelry or cash for your belongings you need honesty and education to make your best decision and feel comfortable. Aaron did exactly that. Anytime I need help or information moving forward regarding this industry I will be coming to him. We built a great relationship in a short amount of time and I can confidently recommend him to anyone in the space of Jewelry in general. Thanks Aaron!

Aaron was great and approachable! He gave me the best deal in town for my old wedding ring. He was…read morefair, polite, and personable. Definitely a must visit if trying to sell your old jewelry.

I had an amazing experience at Rolex thanks to James. From the moment I walked in, he was kind,…read moreattentive, and very knowledgeable. He made me feel comfortable, took the time to walk me through the different watches on display, and provided outstanding service the entire time. You can tell he genuinely cares about creating a great customer experience. James is number one -- highly recommend asking for him!

It's always a good time browsing Rolexes, but purchasing one is a whole different level of…read moreexcitement. I recently had the pleasure of working with Qusey, and he is easily one of the most personable Rolex representatives I have ever met. I have interacted with quite a few over the years thanks to my love of watches, and Qusey stands out in the best way. He is not only incredibly knowledgeable about Rolex timepieces, but also has a deep appreciation for Las Vegas history, which made our conversation even more enjoyable. After trying on several models, we discussed a few dream watches. To my surprise and excitement, Qusey was able to help me secure a piece I never thought I would have the opportunity to purchase. I have been a customer here for years and waited a long time for the watch in the photo. But let me tell you, it was absolutely worth it. If you are a watch enthusiast or even just curious, I highly recommend stopping by. They have a beautiful selection on display, and while every model likely involves a wait, the experience and end result make it all worthwhile.