This company should have negative rating. Enjoyed the Volvo sales process. Hunter is a good guy and very laid back. In the financing dept, we were sold a warranty Fidelity warranty services ( look it up has a solid 1 rating). They sell it as though it's related to Volvo. It's not. On another note, when a family member gave the service dept less than a 10 for service, the service member whose last name is Jaffarian (so likely related to owner) called my family member on his cell to tell him agressively that unless he rated them 10 not to come back to Jaffarian for service. Would never set foot in there again. We have purchased many Volvo's over the years. Now using another dealership and have had positive results. read more

Service department took advantage of my wife and upsold service that was not needed verified by IRA toyota Don't go here

I just bought used Kia Telluride, 4 days after i got it I went to get a sticker. The tech called me in went over a few things...There was a code for torque converter, an open saftey recall and he said rear shocks needed to be replaced . Told him I just bought it and that dealer said they would back the vehicle. He said he would give me a sticker but definitely needs shocks... i went back to Jaffarian that day, they did bring it to Kia and code and re call taken care of but they refused to replace the shocks. Bob the manager in Volvo service said that it got a sticker so it's not a safety concern and that it's a high milage car so they will not replace. This is stuff that was missed by their techs but now it's my problem Why didnt they say they back this vehicle due tonhigh milage? Wouldn'thave bought it if that was the case...just make sure you have vehicle checked out by your mechanic before signing anything....nice treatment for a repeat customer. NEVER AGAIN THANK YOU JAFFARIANS! read more

I went in on Monday, test drove a car mentioned I had been preapproved for pricing. Afterwards I called to ask for an appointment to meet with someone, I wanted to talk financing options. I went, sat for a half hour, no one acknowledged me so I got up to leave, they chased me into the lot apologized. I called to make a deposit while I was waiting to figure out what was going on, and I was told I couldnt use my own financing. After multiple times I talked about using service credit union and they confirmed they use it as well. Apparently this is listed on their web site but was never told to me in person. Eventually I was told fine whatever, use your financing. because we live in NH we would have to schedule a time to meet up at our town hall to take possesion of the car and do some sort of titling issue and they had no availability until the following week, (this was a wednesday and we had already BOUGHT the car) Scheduled something for Monday at noon. 30 mins prior while I was at work I got a text with a picture of a cracked windshield, completely across the front and was told he wouldnt be there to meet up for the car trade off. Much back and forth ensued. Theoretically they are getting a new windshield and overnighting the paperwork. NOW it has been OVER a week, I STILL don't have my car. Stay far away from these people no matter how good the price. read more

Bought vehicle here 3 years ago. They are no where near me location wise but they happened to have specifically what I was looking for at the time (a newer model year but with higher mileage Highlander -as my wife only drives 5k a year) I have since been continually bombarded w service offers (junk mail) of which I am not at all interested. I have been asking for 3 years to be removed from their mailing lists. I have emailed, called, and mailed basically everyone and anyone there. I have also reported to BBB yet I continue to receive their junk mail offers. An obvious indication of how they truly feel about "customer service" read more

Walked in on a Friday afternoon. The place was packed! Brendan was my salesman and he helped me get what I asked for. They gave me a fair price for my trade in and I walked out with the payment and auto I was looking for. My experience was painless and easy. Brenden was totally attentive even though he was super busy. Even with poor credit, finance got me the best rate and Brendan was able to put me in the car that best suited me. He didn't try to divert me to something else or waste my time up selling. I must say, I do not like buying cars, especially being female. Thank you Brendan and thanks to Jaffarian Toyota for getting me what I wanted! read more

The service manger is a real POS. They bait and switched me on the diagnostic price. I will never do business with these scum bags again.

Do NOT go to Jaffarian. They do nothing but lie to make a sale. They blame you for things they should have done but didn't. (Inspection stickers, making sure the vehicle is free of damage before delivery, sending plate transfer documentation, and scheduling replacement windshield) I was dismissed by a manager and hung up on mid-sentence when I was trying to explain the mistakes that had been endless. The General Manager did not know why I was upset, and he made assumptions that were extremely rude and untrue. Save yourself months of aggravation and frustration by going anywhere but Jaffarian. read more

We had a great experience with Tim at Jaffarian. Our extended family has purchased several cars from this dealership so we came from out of state to shop for the Volvo XC90. Tim was patient, knowledgeable and when it came time to register the car in CT he was incredibly communicative as we had to coordinate schedules and meet at the CT DMV. Thanks, Tim! read more

Worst experience with them last week. I lost a lot of time to get an agreeable deal with them. They accepted, then came the finance guy who yelled at me on the phone not to tell him how to do his job because I asked him to run the deal one bank at the time. He accepted and told me not to worry, that he would do his best. I woke up the next day with 4 notifications from my app telling me I had 4 HARD inquiries in a row! Now comes the best part, they are now offering me 20%, the price of the car just multiplied by 1.9! They will TRY to reap you off. All of this because I made them wait until I had a fair deal! read more

I purchased my truck and no, it was not an easy process. The salesman did a great job but the finance department was a nightmare. There was no communication throughout the car buying process. If you are reading this review, just know that if you leave a voicemail do not expect a call back. There are a lot of dealerships to choose from out there. DO NOT choose Jaffarian. read more

Saw two great cars with low mileage and great prices! Made an appointment to see and drive them for 10:30 in the morning. Got to the dealership on time to be told that the two cars couldn't be driven or sold and the recall wouldn't be fixed until December . Not only did we go there despite knowing how bad a reputation that Gary Jaffarian has, on his boat and at the dealership. They couldn't have cared less that we drove one hundred miles to see the cars. His Son is another guy that got everything given to him and is a little more disgusting than Gary! After today I wouldn't set foot on the property! Terrible service! He should take a lesson from Smith Mercedes where they treat you with respect! read more

Terrible service!!! I called ready to finance and purchase a vehicle. Filled out applications and allowed them to pull my credit. They left me in the dark for 2 WEEKS!! After repeatedly calling them, all they could say was "my application was still being processed". After 2 weeks, I called and the car had sold...... so I was in the process of purchasing a car and they sold it to someone else... I had to call to ask if the car was still there, not them. COMPLETELY UNPROFESSIONAL!!! SAVE YOUR TIME AND MONEY FOR ANOTHER DEALERSHIP!! read more

I took my car to Jaffarian to get an oil change. I had an appointment for 10 am. I had a ride so I figured I would run a few errands and return. I came back at 3 and my car had not been seen yet. they said that "having an appointment was just a drop off time." i said that it should have only taken an hour. they said they only have a few technicians and having an appointment didn't matter. they said that they overbook the "appointments" so people would come because if they book appointments based on service- they could only service 4 cars a day. I asked to speak to the manager- who was completely rude. he said that my car would be ready by closing time (6pm). he was not apologetic or polite. I said forget it and left. if I can't get an oil change in 6 hours- why bother! I went to canobie Toyota the next day, made an appointment, and ready in one hour. any place is better than this! would never go to Jaffarian again!! horrible customer service!! (they also said I needed an alignment and canobie Toyota said I did not- trying to scam me for $100) read more

Sheesh, I tried them again and got totally set up. They are just not truthful in their dealings and everyone there has drank the kool aid so I think they can tell you anything they want and believe it themselves. If you just want a reasonably good deal, go ahead but watch and question everything they do in the process. (I added $1000 cash to my trade in and my payment went up..something about tax credits ) read more

This isn't my first rodeo with regards to car buying - but I am glad the NEGATIVE posts exist for this establishment. They are very responsive through (from what I gather) deceptive means. I called to inquire about a compact SUV (on a Monday), to which the representative on the phone told me it was available. I then proceeded to tell them that I would drop by for a test drive within the next hour. I was then instructed to wait for a follow-up call within the next 5 min from a sales associate. With my phone IN HAND & WAITING I received the following notifications within the stated 5 minutes... 1. A text message requesting for approval of additional communication w/ regards to the vehicle in question - I accepted. 2. To preface: I'm in a building that gets pretty good cell reception. However, I received a call that rings once but was still able to go into voicemail. The voicemail message was lengthy, which didn't make sense since it was saved within seconds after I noticed the ring/dropped call. 3. The voicemail stated that there was currently someone on the floor looking at the car in question and that if i wanted to I could submit a deposit to hold the vehicle. "cool - not suspicious at all" 4. I call immediately so that they could elaborate. They then continued their narrative and explain: "good news - so it seems like that individual decided to go ahead with a Toyota Yaris instead - so if you still want to put a hold on it we can take a small deposit." It's very hard to believe that someone would jump vehicle class in such a short window of time. Maybe a Rav-4, but definitely not a Yaris. Conclusions: 1. Old tricks to lure people into the lot are a given in this trade - these guys are just very inventive in the age of CarMax. I can only hypothesize that they use services similar to "slydial" to force themselves into voicemail boxes to create the illusion that they are on top of the "following-up" process and failing to catch a sneaky voicemail is the "customer's fault" that they missed the call during a "competitive buyer's market." 2. If you are in the market for a Subaru - as I was. I recommend you go to a certified Subaru dealership. Their staff is straightforward and don't seem to try to waste your time with narratives to lure you in. Their margins are tight due to keeping inline with Subaru's standards of care - so negotiation isn't always a clear option in some cases. We were able to negotiate (slightly) on some areas, but I felt comfortable with the overall experience. It's their loss - we managed to purchase a car on that same day. Oh well, their gambit has obviously worked enough times to keep the doors open. read more

Run fast from this place. Most unprofessional hacks I've ever dealt with. they mistreated me because i was upset that they provide a shitty service and I wasn't having it. Remind you this is after many failed attempts to get it right. not one of the chances I gave this place was a pleasant experience. it's a shame the new generation of management can't stand by their own name read more

So I know I am about 2 months late on this review, but I was dealing with another Toyota dealership for a GAP refund (which incidentally Jaffarian should have helped me cancel, at least that was what I was told by Toyota Financial Services, leaving me out $20 in refund $) I purchased a RAV4 from here in September, sales was great and initially financing was great. Then when I finally sat down and read my paperwork I noticed that I was given the most expensive warranty. This isn't my first time at the rodeo, I should have been told which level I was choosing and the price, as has happened at Woburn Toyota the 2 times I have purchased from there. Had I known the warranty would have added an extra 2k onto the loan I would have declined it seeing as I will be over the mileage on the warranty in no time. I love the service here and I will continue to bring my car here for service but my next Toyota purchase will not be from here. read more

Today I learned that we as humans all make mistakes however all deserves the chance to fix what we do wrong So as the dealer's managers find out a way how to resolved the issues we where having , I'm changing my review from bad to good read more

I went in to Jaffarian on Monday to look at a car that they had over priced to start. They did the usual high pressure "what can we do to get you in to this car today schtick" to which I responded 30k. They countered 32k and I said, let me think about it. Went back on Wednesday after deciding to spend 32k on the particular car. They then tried to charge me 33k and would not come back to the 32k. They actually said "I should have struck while the iron was hot..." Thursday, they contacted me putting the 32k deal back on the table and asking when I could come in. I told them I would be in Saturday to finalize things. Saturday morning I get a call making sure I would be in. I told them I had just been getting over some flu symptoms, but they were pretty insistent that I come in Saturday, so I told them I would be in. I drove to the dealership, checked in, and was asked to wait. The dealership was freezing cold, so not the nicest place to wait around when you weren't feeling well to begin with...after being kept waiting for an hour my salesperson came over and said the car had been sold right before we got there (despite them knowing that I was coming in that day to finalize the agreement we had finally come to) To add insult to injury, the sales manager John said he wanted to try to make things right for me, would look for the car at auction and would be getting back in touch with me. He never did. I called the dealer, talked to Matt and told him to have John get in touch with me...they never did. NEVER will I buy from them again and I hope I get the word out to other people to not do business with people that would reneg on pricing, have someone come in knowing they were sick and doesn't follow up how they say they would. read more

Called the dealership to purchase a vehicle, received confirmation that a vehicle was available, scheduled an appointment to complete sales agreement and upon reaching the dealership was informed the vehicle was sold earlier that day. They asked for a $2000 deposit to locate another vehicle with the condition that the delivery would occur on a certain date. Vehicle was not available on the date promised and written on contract. Multiple requests for deposit refund were refused. Please do not deal with this dealership even if the price seems too good to be true. I still do not have a refund of the deposit. read more

A friend of mine was thinking of a new Toyota so she went to Jaffarian. She was told that she needed to place $1000 to hold the vehicle and if she did not want the vehicle, they would return the $1000. Later that day she decided not to purchase the vehicle. She returned to Jaffarian, and was surrounded by the staff and told they would not return the $1000. So her 85 year old mother has to go there, since it was her credit card. I thought MASS had a three day rule on any contract? I suggested when she should call 911, if she feels threatened again at by the jaffarian staff. I also suggested that she contact the Attorney General. read more

Wow! Where do I begin?....hats off to the team at Jaffarian for coming through on all levels with my buying experience. Jowell you are a rock star!! Gavin keep doing what you do best....satisfying customers and going above and beyond. Greg Moore is so on point and friendly too. Thanks again guys.....I would highly recommend anyone to Jaffarian. read more

I was fortunate to be referred to Jaffarian recently. They helped identify the XC90 I was hunting and found one on a boat that was arriving to Boston within a week of my inquiry. I arrived at the dealer to see the car in person and sign paperwork if everything checked out. I was lucky to be aligned with Tim Paige in sales. Tim communicated with me by text leading up to my visit (my preferred method during work hours). He had the car ready for me upon arrival and had me test drive, sign paperwork and back to my work day before I knew it. Tom Blanchette worked with me to sign paperwork and was equally efficient and pleasant to work with. Tim was kind enough to deliver the car to my home the very next day and even went out of his way to help me surprise my wife with her beautiful new SUV. I'd recommend working with Jaffarian and with Tim without hesitation! read more

Jaffarian Automotive Group - Car Dealers Near Me - Haverhill, Massachusetts

They called me while putting new tires on my car and said there was a problem the back tie rod, they said it would be about $125 and it would take another day in the shop. I was not around the next day so I said I needed my car and it took about 15 min of arguing with them explaining I needed my car. I brought it back the next weekend and they said it was going to be 1500 for the tie rod and they were wrong before about the 125. I said I was planning on selling the car in 2 months and they said I should get it done anyways and it wasnt safe driving with a bad tie rod. Again after about 15 min of them pressuring me they said I could pick up my car. When I went in they were extremely rude and when I asked for my keys the guy behind the counter gave them to me without even looking up or saying a word. The next week I took my car to another mechanic and he said my tie rods were fine and nothing was wrong. read more

Worst experience ever for service on my 2019 Volvo. Do yourself a favor and go to Danvers, Boston or Nashua for Service, Parts and Sales. Gavin Jaffarian and Bob Feole - Service Manager do not care about telling the truth or servicing cars properly. Long story but car was in for service twice for same Engine Light and never repaired properly. I had the same problem when the car was 1000 miles over warranty and they wanted me to pay for a $5000 repair. They reduced the bill to $1800 but it should have been all done for $0 cost to me. Still not even sure they found out and fixed the real caused of the problem. I will be talking to Volvo customer service and if not reimbursed promptly I will be seeing them in Haverhill District Court. read more

Had a great follow up and apology by the owner in regards to a fustrating service visit.

Absolutely amazing job. Joe Foss was great to work with! I was side swiped on the left side about two weeks ago. My car went in last week, and I picked it up today! Joe contacted the insurance company and worked out the payment and deductibles, and figured out what I needed to do. The work done was detailed and exemplar! My car actually looks better than when I bought it. In addition, they were able to fix a door handle for me, and they gave my car a wash and washed the windows! Very satisfied customer. I will definitely be recommending you guys for collision repair! read more

I'd highly recommend Jaffarian if you're in the market for a car. The staff was professional, mindful of my time, and kind. Quick to respond to all inquiries and questions they worked hard to find me a safe comfortable car. read more

Jaffarian Automotive Group - Car Dealers Near Me - Haverhill, Massachusetts

I wish I could leave a zero here. Very frustrating. We were not planning on buying a car when we walked in for a test drive. However, 3 hours later the Sales Manager, Curtis, had told us he didn't want us to leave without buying the car. They spoke to the fact that it was month end that day. It was a good price and I liked the car so we purchased it. When we returned for the final paperwork, they had increased their quoted price. When I spoke to Gavin about the issue, he said they made a mistake. The lack of integrity and transparency displayed by the management, both Curtis and Gavin, was upsetting. I highly recommend you find another dealer, very shady. read more

I have been a Volvo owner for over 20 years. Have owned the XC90, S40 and S80 and have been to dealers and repair service station everywhere. Jaffarian Volvo is the best I have been to in my 20+ years. I entered the lobby - and was greeted by Rene at the front desk. She was amazing, truly genuine and nice. She offered me to wait in the lobby area - free chips (Cheetos) and water. She offered alternative transportation, but knowing me I preferred to snack on the free food for a while and I worked in the lobby on the free Wi-Fi while my car was getting fixed. I had my young daughter with me and she played in the play area. A great experience and my car is back in shape. I know most people write negative reviews and a lot of happy people forget to do so - but this one is two thumbs up to Rene and the team for making a difficult car situation easy. read more

I did not purchase my car here due to higher quotes, I do however have my car (Volvo) serviced here regularly. They are usually able to schedule me in whenever I need. They are friendly. I saw at the front desk that you can borrow an iPad while you wait. The waiting area is large, the seats are unfortunately, uncomfortable in long stints... but they have WiFi and Tvs and "snacks" that I cannot vouch for. They have a shuttle service which I have not used as well as a rental service but you have to book a couple weeks in advance. The work done on my car is effective, as far as I can tell. I have only had factory scheduled maintenance under warranty. I feel like it takes a while to do what is on the description of work (I have had similar work done at another location for less time). I can say that my car was washed and vacuumed for free which was nice. They are a little pricey (alignment 100.00)... I fear the day my warranty ends. read more

I purchased a Volvo in 2020 from Jaffarian Volvo and had a very positive experience. Tim Page was a great sales person to work with. No pressure, extremely responsive through text, email and phone, quite knowledgeable and best of all, did not waste my time. I would go back there and would request to work with Tim. read more

I had my Volvo serviced here this past week. The whole team was beyond professional!! I'm very happy with the level of customer service and will certainly return. read more

Hi Gary, Thanks for your response. I find it very disingenuous. If you really value customer service and customer respect instead of paying lip service you would have addressed the core issues here instead of defending the supposed sale of the vehicle: (1) Why did you commit by making an appointment to test drive the vehicle sending me a calendar invite, knowing we were traveling several hours to see the car if you were just going to sell it before we arrived? Why did you not address any corrective action you are taking to avoid doing this to other potential customers? Why would you not at least extend a client who made that level of commitment the professional courtesy of not selling the vehicle out from under them before they even arrive? (2) In your private email to me you said "my brother Mark and myself (third generation ) are on site 99% of the hours that we are open and always available to meet with any customer at any time." Why then were you not paged or dispatched when I was at the dealership and your most senior manager on duty told me: "I'm with the Toyota side the Volvo people aren't even here" and he seemed annoyed that he even had to speak with me. This was the perfect opportunity for him to turn the situation around and say "I'm sorry about what happened I'm not sure how this could've happened, let me speak with the general manager and I will get back to you but please except my sincere apologies." But no, that's not what happened he in fact told me the same condescending statement that you made alluding to timing at the end of your personal email to me. Your manager said "well if you had been here two hours ago when you called for an appointment you would've been able to drive the car". And if you really are there 99% of the time why didn't he offer to contact you on the spot to rectify the situation? Why was this not escalated to you immediately? Thats not customer service and respect. (3) You never addressed the actual bait and switch: as soon as the sales person confirmed that I had come in for the Volvo hybrid he told me it was sold "five minutes ago" and that I should look at gas models instead. If this sleazy tactic is not how you operate your dealership, then why have you not taken corrective action to re-train the sales staff about this? Why have you not addressed for this part of the experience we had to us directly? Why did your son contact me _3 days after_ the incident with a terse email that said "This car is sold and gone, just hasn't pulled off the web yet. Please do not travel to the store. It is not here". Was that just to CYA for legal purposes? In sum: the appointment scheduler, your sales staff, your "Toyota side" manager, your son, your brother, and you, all failed in several areas to: firstly, take responsibility for mistakes; secondly, apologize and make the situation right; and lastly, convey that you have taken _any_ corrective action to prevent this behavior in the future that potentially affects the people reading this who may be your future customers. Instead, you pay lip service to the very values that you purport, and the endemic culture of shady dealing goes from the front desk all the way to the top. read more

I tried again at Jaffarian and this time it was a perfect buying experience. They gave a quote for a new corolla, honored a quote and honored the APR offered via their specials page. Other dealerships demanded a credit check before offering a price OR couldn't even understand the simple concept of recognizing whom was buying the car. Or wear a mask properly while indoors. Bravo Jaffarian for a clean sales experience! read more

If you are looking for a GREAT Toyota dealership, look no further. We went to Jaffarian after seeing an unbelievable RAV4 with low miles on their website. Our experience at the dealership was amazing and we would go back again and again. The great story: January 1, 2018... We live about 1 hour and 15 minutes away. We called the dealership and asked if that particular RAV4 was still available. General Manager Louis Rylant said it was and we began our drive to Haverhill. About 20 minutes before arriving, we called again and told Mr. Rylant where we were. When we arrived at the dealership, he had the RAV4 already warming up and parked in front waiting for my wife's test drive. Thumbs up!! Then Mr. Rylant introduced us to Jose, our sales associate. When I say "our", I mean "OUR". Jose was equally amazing and very knowledgeable about the RAV4. He joined us for the test drive and answered all of my wife's questions without the BS that you would find in other dealerships (refer to "The Bad Story" below for details). Jose was dedicated to US... he made us feel like we were the only customers in that dealership. Thumbs up, again!! Last, but certainly not least, we were introduced to Tom, our finance guy. Tom also answered all our questions and didn't try to sell us something we didn't need or want. Another Thumbs Up (if I had three hands)! In and Out in less than 2 hours (this includes the test drive). Needless to say, our dealership experience has NEVER been this amazing. Two days prior to visiting Jaffarian, we had a different story from a different... a much different dealership. The Bad Story: December 30, 2017.. We found ourselves at a dealership that has many ads in print, TV, and on the radio. This dealership was 10 minutes from our house. We went inside and we were greeted by a sales rep that didn't even allow us to take a breath. We told him that we would go out to the lot, pick a car and come back to "chat" with him. The truth is, my wife had no intention of dealing with this person because of his initial introduction. Chill, bud. We went to the lot and liked a RAV4. We returned to the dealership and chose a sales rep that did not behave like a vulture. He was awesome. He is the ONLY thing that was awesome about the dealership. Finance was a disaster.. The back and forth was a game my wife and I didn't want to play... EVER!! Bottom line, we spent a total of about 5 hours at this "dealership" and walked away without a RAV4. Total waste of time. many lessons learned that day. Definitely, the biggest one was, "Don't deal with anyone that is pressuring you into buying something NOW". DO YOUR RESEARCH. Our research took us to Jaffarian Toyota and that is where my wife got her RAV4. Great people in Louis Rylant, Jose and Tom. No pressure and In and Out in less than half the time of the other "dealerships". I would go to Jaffarian again and again... and I highly recommend you do, too. read more

I purchased a used vehicle from Jaffarian, and 8 days after receiving it, the left front wheel fell off while driving on the highway. Fortunately neither I nor anyone else was injured. After inspecting the faulty wheel and hub assembly, Jaffarian told me that they were not responsible, and that "someone" must have loosened the lug nuts just prior to the incident, because there was "no possible way" I could have driven the car 500 miles with loose nuts, before the wheel would have come off. They refused to take nay responsibility, and would not pay for the repair. I suspect that the lug nuts were not tightened to the recommended torque setting, and that it took 8 days for them to work themselves loose. You can be sure that I nor anyone else did not even touch the wheels, so their claim is fantastical to say the least. Beware of Jaffarian trying to cover for their mistakes and avoiding responsibility! read more

Jaffarian Automotive Group - Car Dealers Near Me - Haverhill, Massachusetts

I bought my 2014 Avalon hybrid here new and have had it serviced here always. But I will not be back because of the last service visit I went in to have the winter tires swapped off and the summer tires installed, as well as a few other maintenance items done. My summer tires are stored at Jaffarian. After a few hours I checked in with the service advisor to get a progress report. I was told a little while longer and all would be finished. Another hour goes by and the advisor tells me my old tires are unsafe and I should buy new tires now. I ask why they would put unsafe tires in storage and he says customer requests it. We go in circles of why anyone would store unsafe tires and I finally say leave the winter tires on and put the old tires in the trunk. He says ok. 10 minutes later he comes back and says they can't find the "old" tires. They lose my tires and try to cover up by selling me the tires are bad and I need to buy new ones. I have the paperwork that shows the old tires still had at least 60% tread left when we're put in storage. I was so mad I couldn't talk so my wife called the manager who said he would call her back after looking into the issue. It has been months and no call. read more

I would not recommend this dealership to anyone ever. Initially, my husband and I seemed to have a good experience with our test drive and purchase of our vehicle. Unfortunately, this was the only time we had a positive experience. Upon purchasing our vehicle, we were told (as a new title was being issued), that we would have to wait about 10 days to pick up our vehicle. We knew this in advance and were fine with this. Ten days comes and goes without any communication from anyone which was surprising as we were told that we would be kept in the loop repeatedly. We reached out and were told it was being worked on. More time passes, still no car. The following week, we reach out again and are told that the car is ready once we come sign more paperwork and that the following day, they would be happy to drop it off to us due to the inconvenience regarding the additional time. We were thrilled that they were willing to do this. The following day comes and we were told the car would be dropped off my 2:00pm, registered and with an up-to-date inspection sticker. My husband takes a half day from work to wait for the car. Two o'clock comes and goes without a call. It is now starting to snow and my husband reaches out to check on the situation. No answer or response. He calls several more times until, finally, we reach our salesperson who tells us he is in the process of getting the car inspected and will be here shortly. More times passes, no car. My husband calls again and offers to come pick up the car ourselves since this is becoming ridiculous. Our salesperson tells us he is on the way and we shouldn't plan to drive up to Haverhill but that he will not be able to drop the car off until later on due to a prior engagement. We are both beside ourselves at this point. He says he will be at our home by 9:00pm. We agree that, at this point, it's better to get this entire situation over with and we agree to 9:00pm. Nine o'clock rolls around, no car, no call, no communication. We are now angry and cannot believe the lack of respect for our time and the sheer lack of communication. The gentleman finally arrives at 10:15pm only to tell us that he never got our inspection sticker and only had one of our car keys and would need to bring the spare one by later in the week. We literally couldn't even begin to think it could get worse. BUT WAIT -- THERE'S MORE! The spare key takes over a week to get to the house. Without any communication. Despite us reaching out. When I give the receipt to get reimbursed for the inspection sticker (since now I have already paid the dealership to take care of this and they didn't -- so my money and time have been spent doing what I was told they were doing/what they lied about doing as above...), I am told that they will "pop a check in the mail tomorrow". One week passes, two weeks pass. Nothing. When I reach out to ask where my reimbursement is, I get no response. My husband reaches out -- nothing. He calls the dealership and finally reaches someone, who tells him that the checks are put out monthly so obviously nothing had been "popped in the mail". It takes almost a month for me to get the check. I hate long reviews and I hate writing crappy reviews but this was single handedly one of the worst experiences I have ever had anywhere. I would never recommend you bothering with this dealership. The entire experience was unbelievable, especially in light of the fact that we are paying customers who just wanted to know what was going on with the car that we had already purchased. I would not waste your time here or at least be warned that the lack of professionalism is insane. Spend your money elsewhere. read more