Such a seamless experience. The sales people were incredibly friendly, knowledgeable and helpful,…read moreand also were not pushy in the slightest. Great experience!

Beware - this dealership withheld our $1,000 deposit after promising a refund!!!…read more We were told our $1,000 deposit to do a test drive and a pre-purchase inspection would be fully refunded if we decided not to buy the car. The inspection turned up more maintenance needs than we expected, plus an undisclosed tire sensor issue and no maintenance history at all on the vehicle, so we decided to pass. Now the owner won't give us our deposit back. When he called to talk about it, he tried to discredit the report saying everything the inspection found was "just maintenance" and that it exceeded manufacturer recommendations, but I put more stock in an independent inspection than the guy who's trying to close the deal. When I said I still wasn't comfortable to go forward he switched up and said that deposits are non-refundable unless the inspection finds something major. That is not what we were told when we were asked to pay it. He's now trying to say he's going to comb through the security footage to prove we were told something we weren't to get me to let him keep our $1,000 that we were told we'd get back. I've read other reviews on here with a similar complaint, people told their deposit was refundable and then given a new excuse when it came time to actually get it back so apparently this is something they do. It's a shame I have to write this review because our salesman Stan was great, patient and accommodating, even stayed a few minutes after closing so we didn't have to wait outside in the rain for our Uber. But after this, I wouldn't trust this dealership with a deposit or a car purchase for that matter. This feels criminal, we'll definitely be disputing this through our credit card company and reporting it to the Better Business Bureau.

Honest and decent family business. Professional and knowledgeable mechanics and staff. Have been a…read morecustomer for 25 years

OUTSTANDING SERVICE!!!! With all the snow fall the heat…read moreshield bent and dragging. I stopped by to see if they could do something to fix it before I went to work. They took it in immediately did a repair and now I am off to work. FANTASTIC SERVICE!!!!!!!!

Fantastic service for my Mercedes and GMC Terrain . Skilled mechanics and honest service for a good…read moreprice

Great experience..I would highly recommend going to Turnpike Auto...Jin was very honest and…read morehelpful...I love my new/used car...happily satisfied customer

Although used car dealerships usually only give a 30 day warranty, four months later when I needed…read morea repair they covered it. Thank you, Cam

Cam is the man! wasn't salesmanly at all and I'm in commission sales. been in business 30 years…read moreand was busy. Got me the keys for the car I wanted and told me what I wanted to know. and then I spotted her... the black cherry. mustang gt convertible under $11k 2014. Took it for a drive with the top down to the local Amazon down the street zoomed around it and it handled beautifully to keep going with the top up and then I noticed there was some rattling around. We stopped at Starbucks and noticed there was something in the trunk so then went back into the dealership noticed there were still some thing rattling around and I almost missed the turn and slammed on the brakes and noticed they didn't work as well as they should've. told. Cam and he went online and bought them for the car. I obviously purchased it. Meanwhile my roommate was looking for a car and settled on Gary Jackson in chatlton. well they were awful and so I took him back to my guy and he bought one under 50k miles for same price. they do give referrals.

After a frustrating experience with another dealership, I brought my 2026 CT5-V here for a second…read moreopinion regarding an alignment and tire balance issue. The difference in professionalism, communication, and overall service quality was immediately noticeable. Not only did the team take my concerns seriously from the start, but they also properly diagnosed the issue that another dealership had dismissed entirely. They found that all four tires were out of balance and that the front-left alignment was off, which directly explained the vehicle drifting to the left at highway speeds. Level of customer service was fantastic. The team was transparent, respectful, and efficient throughout the process. I was also pleasantly surprised that the work was completed faster than originally quoted, and they handled everything at no cost. It is refreshing to work with a service department that values both the customer's time and concerns. Based on this experience alone, I would absolutely return for future service and would confidently recommend them to other GM & Cadillac owners.

Had to have a airbag replaced on a recall notice all went very well less time than expected plus…read morethey washed the car

Imagine a car dealership that you know to be trustworthy, to value you as a customer, to deliver…read moregreat customer service, to perform great repairs and maintenance, and to sell a great product. That's North Reading Subaru. I don't know about you, but, I can count about 5 such companies. North Reading Subaru is one of them, and Subaru of America is another. On each interaction that I've had with North Reading Subaru, over many years, I have to remind myself that North Reading Subaru is a car dealership. If I didn't know better, I'd think I was doing business with Nordstrom, Costco, Nations Photo Lab, REI, or any of the other companies in America, that stand out for high quality product, business integrity and customer service. The 2026 Subaru Outback that I am in, is stellar, a significant enhancement over prior year Outback's (each, have lasted forever, with only preventative maintenance (at North Reading Subaru), and very few repairs). Jonathan Walker is a superstar sales and leasing professional, who is as knowledgeable about Subaru's as he is dedicated to business integrity and customer service. The Service Department is the best service department that I have encountered in several auto brands, over 50+ years. They perform meticulous work, are efficient, and high integrity. One thing to note, they are busy; In my opinion, they are busy, because they are so much better than other Subaru dealers in the area. We've never purchased a pre-owned car, but, I recently walked the North Reading Subaru parking lot, and I must say, I could not tell the pre-owned cars from the new cars. If we were in the market for a pre-owned Subaru, North Reading Subaru would be our first and only stop. It is a privilege to be a customer of North Reading Subaru, to KNOW that you and your car will be well cared for, and to NOT have to worry about funny, or underhanded business, often associated with car dealers.

Honest and easy to deal with--great service and prices…read more People u can negotiate with and listen to the customer I've bought two Subarus from them

I traveled from Sturbridge Ma to Lowell to look at a 19 Continental. I was allowed to browse the…read morelot without any pressure. After a while, I was met by salesman Brendan. He was very professional, accommodating, and eager to answer any questions I had. After the test drive, I came up with a punch list of issues from scraped rims (all 4), couple dents, complete cleaning in and out, etc. All was agreed and handled without hesitation. When I came to pick up the car, it looked brand new. I went straight to the inspection station in Sturbridge, and that's when we discovered a left tie rod end was bad, so failed the inspection. I communicated this back to Brendan, who hesitated at first, almost denying it do Lincolns rigorous 192 point inspection. After I sent him pictures and the failed paperwork, he finally said to bring it back and they will repair. Also, while I drive it, I heard a grinding sound coming from the car, I mentioned this to Brendan as well. Once dropped, all issues were repaired without question, I was provided a 2025 Lincoln Nautilus to borrow for the next 5 weeks while waiting for parts, etc. They repaired everything including the rear grinding noice, which turned out to be the rear axle. Although a few hiccups with the mechanical issues, all an all, the experience was fantastic. I would not hesitate to do business again with Gervais Lincoln and Brendan due to their customer service and wanting to make it right for the customer.

I have a 2025 Lincoln navigator, the 2nd one I have purchased from this dealership, my vehicle is…read moreless than a year old with 12,000 miles on it. The molding on the passenger side door cracked and broke off, I called to schedule the repair a month ago describing exactly what the issue is, my vehicle went in today only to find out they will not cover the 1500 price tag to replace a small section of moulding and their is nothing they could do. There was no accident or damage, tis is clearly a defective part. The service manager Ryan was rude and extremely unhelpful. I guess this location only want to sell luxury cars but does not want to warranty issues outside of the customers liability. I further called Lincoln direct and was told by Kay that she spoke with the dealership and they advised this is not a covered warranty. Very disapointed with this dealership.

Purchased my truck over a year ago, have had nothing but issues since driving off the lot. Salesman…read moreeven laughed at me on the phone when I called to tell them what a piece of garbage they sold me.

Really thought this was the place to buy my car. Customer…read moreservice was great on the phone and they said the Nissan Rogue I was interested in was good to go, no issues. Brought it to my mechanic and paid $150 to find out : rear brakes backing plates not in good shape, 1 missing, rusted transmission pan, needs new rear rotors and a broken exhaust manifold stud. I called Dave back and shock! And surprise! He had no idea but he would fix everything!! About $2000 worth of work quoted by my mechanic. Don't waste your time with these guys. They come on like it's all good, but they are liars.