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    Salem Nissan

    3.9 (7 reviews)
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    Salem Ford

    Salem Ford

    (49 reviews)

    For a new purchase, it's was great. For warranty service,…read morenot so great. The service rep that I spoke to over the phone kept calling me honey. I didn't appreciate that. She also said that the obnoxious noise coming from my truck was normal. I figure that I didn't pay for this noise, then they should fix it. That didn't happen. I'm disappointed, and I don't plan on returning for a new purchase, for an SUV. I'll go to a Honda SUV.

    We have dealt with many dealerships during our lifespan, both new & used, this dealership was the…read moreabsolute worst. They are the epitome of the connotation "used car salesman." On 8/24 we inquired about a used Honda posted through AutoTrader whose pictures had not yet been released. The salesperson was nice enough to send a few pictures. It had just been received as a trade & needed to be checked mechanically & prepared. After checks & changes the car was "ready" so we set aside 8/30 to drive the 162 miles round trip to see/test drive. We could only drive around the lot b/c of additional needs & it still hadn't been detailed. After many more texts & phone calls the car was completely ready on 9/3. We returned, another 162 miles, drove & agreed to purchase. Had gotten approved financing at a rate Salem said they could match or better, but they could not confirm on 9/3 b/c bank was closed. Agreed to check next morning while we continued to submit our paperwork w/our lending institution (purchase & sale w/our credit union as lienholder, verification of insurance w/lienholder, car title, etc.). Dealership would not verify they would not sell this car out from under us while we were actively processing all paperwork. We asked what could be done and they said "nothing." We asked if we could monetarily hold the car, even for the $5,000 we were going to put down anyway, no. We asked if we could have our credit union wire payment & they said ok as long as it was before someone else bought it. Why were we coming up w/potential options & not them? Called back Friday to see if they received response on matching rates, "no but what's the big deal paying .8% more?" Given it was the Friday before Labor Day & all party's not returning phone calls & texts in a timely manner, our efforts to have check in hand was unsuccessful. Apparently the GM refused to allow anything to ensure us we could process the sale on Tuesday. First thing Tuesday morning we resumed our calls. The credit union was now becoming leery of providing their agreed upon sum given the dealership's questionable sales practices. I called our salesperson to ensure our Tuesday efforts were still worthwhile & they said the car was already sold. In the meantime credit was run by them & our lending institution for not, raising questions on that end for when we actually purchasing a car and They didn't have the decency to let us know even 2 days later. This happened during the sales cycle, cannot imagine how we'd be treated if we needed something post sales. Also, just FYI, if you buy a used car here, you have 3 days, INCLUDING weekends, to change your mind but only for an exchange no money back. They did us a favor, blessing in disguise! Buyer beware!

    Mastriano Motors

    Mastriano Motors

    (28 reviews)

    I had a great experience with Mastriano Motors! Connor and his team were fantastic from start to…read morefinish. I ran into some unexpected red tape with my Massachusetts registration and insurance, and they were incredibly patient, helpful, and professional throughout the entire process. They took the time to answer my questions and made sure everything was handled correctly. It's clear they genuinely care about their customers. If you're looking for an honest dealership with excellent customer service, I highly recommend Mastriano Motors. Thanks again, Connor and the team! -Dr. Matt Foley, Foley Vision Center & Eye Candy Iris, Amesbury, MA.

    DON'T EVEN BOTHER TO MAKE THE DRIVE!! I didn't listen to the reviews and drove 2 hours on good…read morefaith that the truck I was looking at would be perfect like they said. When I got there they were swapping off different parts from the same make and model but different year truck. The check engine light was on and all they did was clear it. They couldn't get their story straight on what the check engine light was for. They said it was on for the mirror which makes so sense at all. It was missing the windshield washer cap under the hood. They sprayed an oil undercoat to cover all the rust and rot. The truck bed had several rot holes straight through it. The brake light was on but the parking brake was not engaged. They were rudely trying to haggle after I already said I was going to pass, and even offered to switch parts back and forth between the two trucks. The salesman Connor said the check engine light was on but he didn't know what for then when we looked at the truck it was cleared and he said "Oh! They must've fixed the problem." And then after someone else came out he magically knew what it was for. When I took the truck for a test drive in had an exhaust manifold tick as well. I'm upset I even wasted my time with this dealership.

    Key Hyundai of Salem

    Key Hyundai of Salem

    (10 reviews)

    Nothing but a bait and switch dealership. I was quoted one price on a Tuscon Hybrid, when I went…read moreto pick up the vehicle the dealership switched vehicles. I wish I had brought the vin number of the vehicle we agreed upon. Worst part of the deal is no one from dealership would return a phone call or an e-mail after I discovered the problem. Poor customer service!

    I cannot even begin to tell you the hell we are going through. Bought a used car 21 crosstrek…read moresubaru. Weeks after getting the all the warning lights go on. To make a long long story short it was the valve body in the transmission that needed to be replaced. After back and forth issues with the dealer ship our extended warranty denied the claim but supposedly the dealership fixed it and the codes were cleared. About a month after the lights go on again with the same code. We had to pay to replace the valve body because we believe it wasn't fixed at all just codes cleared. Now another few weeks to a month go by and another transmission code comes up for something else and the subaru service center says the warranty claim was denied again. Our machanic who is very trust worth says the warranty company said claims for the transmission was voided back at the dealership and that the warranty will not cover the transmission unless a whole new transmission is put in with a new serial #. So now I call the dealership and was supposed to get a call back but nada.. no call back. I have to call them today to tell them they need to fix this car and find out what they did to void the warranty.. Mind you we bought this car in Feb 2026 and still dealing with this issue. My guess is they will ignore us like they have all along. I would never ever recommend this dealership to anyone and I will never go back there. Don't know what to do here because we do not have about 5k to fix this transmission and they sold us the car with this issue that was covered up.. and now it is our issue?

    Rockingham Honda - Wide open showroom. Very nice!

    Rockingham Honda

    (70 reviews)

    My 2010 Honda Fit had 187,000 miles on it and had been stalling in the cold for the better part of…read more3 years. I brought it to everyone under the sun and they all charged me a lot of money to replace things I didn't need. It wasn't until the day before Christmas Eve that I decided to bring the car to the dealer to let them take a crack at it. Less than 24 hours later the old girl is running like a dream. Martin at the service desk kept me in the loop every step of the way. Dana, the service tech, spent hours diagnosing and getting to the root cause of the issue and provided a full detailed report on troubleshooting steps and what was found to be in great shape as well as what was wrong. I'm looking forward to driving it for the first time in years. Prices were fair and the work was prompt and thorough. I wouldn't hesitate a bit to recommend them for Honda service.

    My wife and I recently purchased a Certified Pre-Owned 2016 Honda Accord at Rockingham Honda…read more Having dealt with less than trustworthy dealers in the past, I was a bit apprehensive about going through the experience again. However, upon entering the building we were greeted warmly by John Desrochers and Michael Quigley. Both of them quickly put my preconceived experience to rest. Michael was very friendly and knowledgeable about the Honda, wasn't pushy at any time and I actually enjoyed negotiating with him. He took his time explaining some of the cars features and never hurried our test drive. We genuinely feel he got us the best deal he could on both the car we were buying and the car we were trading in. His follow up after the sale is to be commended as well. Because of Michael and John and our overall experience thus far at Rockingham Honda, I would not hesitate to make another purchase or recommend them to anyone.

    Salem Nissan - car_dealers - Updated September 2026

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