there was a time I loved James Avery, but my last two experiences have not been the best. I bought a charm bracelet about 2 years ago and have added quite a few charms (which are way over priced now). Two of my charms broke wore thin at the connection. No way should these charms wear down like that to the point of falling off. I took them in for repair and they charged me $25.00 almost half the price of the charm to fix their bad craftsmanship. Anyway, I wish I'd just taken them to a jewelry store. That's where I'll be buying my charms from now on. James Avery just isn't the quality for the price you pay anymore. read more

Avery time we see a James Avery, we have to go inside. This is located at the spectacularly beautiful shopping mall - one of my favourites in the country - the Alamo Quarry, where I once played at great concert. They make really nice jewelry, mostly in silver. They have one of the best assortments of charm bracelets and bangles I've ever seen with masses of charms to choose from, and Barbie can spend hours sifting through all of them and usually spends a decent chunk of money in here. She says their charms are some of the cutest she's seen. Not cheap but definitely worth a trip if you like this kind of stuff. read more

James Avery Jewelry - Bond. Avery Bond. - Jewelry Near Me - San Antonio, Texas

I've always loved and only worn James Avery jewelry but after COVID, the silver they use is very cheap quality. After COVID, I got 2 pairs of earrings, a necklace, a charm, & a ring that have all turned black after a few hours and one of the items hasn't even been used yet, it's been in a box for months but it turned black. On top of that, the earrings made my ears break out in rash and the ring left my finger with a blackish green mark. The cleaning rag doesn't even help, it just leaves the rag black. I had the ring cleaned and again after a few hours it turned black again. Yet all of my silver jewelry pre COVID up to 25+ years has stayed in perfect condition without any cleanings and I haven't had any problems with them tarnishing or giving me rash/staining. read more

If Cathy is working, i recommend it. She is the best, she isn't trying to upsale you, but she is very helpful. If Alex is there run, Alex is an ass. He is not nice, he's rude and not helpful in the least . Listen, I was returning a large with tag bracelet for a small one. ‍ you are getting more than you gave me back right?? He's a jerk, so just leave if he is working. I've tried to buy stuff numerous times. Cathy is working and I do that, anyone else and I order it online because they don't help AT ALL. So, ask for Cathy. She's fantastic!! read more

James Avery is awesome! I have a necklace with a butterfly pendant and a charm bracelet (complete with a puppy, hearts, a rabbit, phone, and a pineapple) from J.A. and I've bought countless gifts for family and friends from here too. One of a kind and it sometimes makes you feel as though you're part of some exclusive club when you go in there. Although, you don't always have to pay exclusive prices for their stuff (depending on what want, of course) or get an exclusive attitude from the employees! The associates have always been pretty friendly and prompt. During the holidays, J.A. can get crammed full of people but most of the time I get seen within a matter of a minute or two. If you choose to browse, the associates don't make you feel like you're pressured into doing anything - they simply leave you alone (thank goodness). I love that I can bring my jewelry in to get cleaned and polished for free anytime and depending on how busy they are, I can usually get it back the same day. I've also never had any waiting time issues with getting my charms soldered either. read more

James Avery Jewelry - Inside a James Avery store - Jewelry Near Me - San Antonio, Texas

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Website lies says quality that lasts years . The quality died when the original owner did how sad they stand for overpriced crap that doesn't even look like real silver and breaks in less than a month. read more

James Avery is known for his silver jewelry! This Quarry jeweler has a cool shop right next to Whole Earth Provisions. They offer a wide selection of rings, charms, bracelets, and other stuff, mainly for women. Their selections have a strong Christian influence in them, with lots of cross jewelry. I came in after ordering online. They offer free shipping if you opt to pick up the item from the store instead of shipping to you. I got a graduation present for a friend, and they managed to report back to me that they got it in the next day. Fast! I came in, and they were prompt in assisting me. The item came in an attractive bag and case, which was a nice touch! The store is clean, and well lit. It's remarkable how they keep all the display cases so clean and free of fingerprints. I wouldn't say that this is the place to go if you're looking for much other than silver. They don't really specialize in gems or other metals so much. read more

The best James Avery Shop in San Antonio. The staff was able to fix my bracelet that was poorly put together at a different JA. They helped me complete the bracelet to match my idea of what I wanted- a teacher themed bracelet with charms for each milestone in my first 10 years. I've been numerous times over the past year and eventually stopped visiting others no matter how close or convenient they are. Birthdays, adoptions, Easter Christmas, etc...Can't say enough nice things about the staff or service. read more

This is my favorite James Avery location to go to whenever I am in need of picking up a gift for a family member or friend. They are always willing to clean your JA jewelry and give you a courtesy call once it is ready. Sometimes they will even ask if you will be around in the area for a little bit if they are able to do it the day of (if you take it in early enough). The staff here is very friendly and super helpful. I love the layout of it and how close it is to restaurants, bars, and the movie theater. The Quarry Market is a great shopping center. No matter how much you're spending they will always treat you with First Class service. I will always be a fan of this location and will be for many years. read more

I was given some rather rare James Avery pieces as a gift, and James Avery - The Quarry Location sent them to corporate to gather more information about those pieces. Very skilled customer service, very kind and helpful associates and leads. I've been a fan of Avery for my whole life, and I'm glad to see that they still strive to give excellent interactions to all. And of course great pieces! read more

James Avery Artisan Jewelry is the best worldwide jewelry company compared to all others! To begin with, James Avery offers many pieces of jewelry.I know this because online and in stores, they sell pieces like necklaces, bracelets, rings, charms, and earrings. They have a wide variety of different designs to choose from based on liking and preferences. In addition to this, they have many metal options, such as sterling silver, gold, sterling silver and bronze, and sterling silver and gold. Another reason James Avery is better than most jewelry companies is because they have a lot of memorable charms for reasonable prices. On the James Avery website, they have many different charm designs to choose from based on your passions and stories. They have charms based on faith, holidays, gemstones, sports, and separate interests! Their charms range from $20 to $250, I feel they are a very reasonable price for anyone looking to find a fun storytelling piece of jewelry! In addition to that, James Avery offers amazing customer service. On the James Avery website, they state that " They always strive to create jewelry with beauty and meaning, and always serve customers with graciousness and respect."In stores, they always treat their customers with the utmost respect giving customers an easy and stress free trip, they have fast service and always help assist with any questions you may have and carefully pack and clean jewelry. Many people may argue that other companies like Tiffany & Co. have better quality products, however James Avery jewelry also has great quality products for a fraction of the cost than Tiffany & Co. does. read more

I love this james Avery I live down the street and always shop here for my girlfriend and her momma I love the area reminds me of The Rim at La Cantera I love how someone always comes up to you and greets you to see if I need help and boom I'm in line already to pay. I have my necklaces and pendants from james Avery I can literally buy the whole store if I could. I'll be visiting today to surprise my girlfriend for her birthday gift well one of them. read more

Seems odd to review a J.A. because they are all the same, right? Wrong, this location is the best! This is normally a high traffic store and being only 2 days before Christmas, it was even more so today but an organized line and tons of extra employees made for a quick visit. They were able to attach two charms to my bracelet in less than five minutes today when a different location quoted me over 24 hours for the same service. All their stores have the same product but the service and friendliness at this location keep me coming back. read more

This James Avery is so consistent and continues its great customer service :) !! thank you

Just went here & had racist remarks thrown at me by fellow customers. The staff did nothing. I had my 3 year old with me and this lady was whispering to the the guy behind me, which by the way was on a FaceTime video call, that I had cut in front of him. I went to stand exactly on the dot the lady who helped me with my items told me to stand on to check out, never cut in front of anyone. As soon as I heard the lady talking crap about me, I ask the 20 year old guy if I had cut in front of him and he said yes so I let him get in front of me. He was still on a video call: They then decided to call me racist names again in front of my daughter. I will never come to this location again. I just spent $500 here and only because it was Christmas & I am short on time did I stay to make my purchase, but I should have left. After the woman and man making racist remarks at me left, then only did the manager ask if I wanted to speak to her about the situation. Not happy at all. Will never come to this location again. The customers here are so ghetto & the staff does not care if you are being harassed. Not cool. Totally cxl'd. Bye. read more

Oh James Avery, the jewelry shoppers delight! There is so much to love about JA! While the price tags have increased over the years thanks to the cost of metal, I still manage to purchase my mom a birthday present and Christmas present every year from here since I was 17. The quality is impeccable! The service is outstanding (sans some temporary holiday employees)! The cost is affordable (for silver)! I pretty much know the ins and outs of JA. You get on the catalog mailing list, browse online, decide what you want BEFORE entering, that way you jump in straight to the line and avoid any hassle picking out your items. Normally I get my moms presents a month in advance because 1. Her birthday is around Mothers day 2. 2nd gift revolves around Christmas, so that means delicate planning! You can give your list to the employee and they will "pull" every item they have in stock so you can peep it in person (not on paper via catalog or behind the glass cases). Sure this means more work for them to pull and restock, but that's their job! By the way, I'm talking 2-3 items not 10-12 here people! After you decide, they'll put it in a nice bag (I miss the gift wrapping! BTW!) Then you make your purchase. If you're into the charm bracelets (which we are) be sure you take your items to get soldered first thing in the morning or at least two weeks after holiday rushes. This will eliminate a 24 hour return wait which has been known to happen especially after Christmas. Pretty much if you find you're missing a JA earring or need a nice polish you can bring in your item and they will repair or replace it for you. They have a new blown glass selection and they guarantee the charm. If it ever cracks or breaks they will replace it at no cost to you. Come here often! read more

My favorite James Avery location in San Antonio for sure! I have bought all my jewelry from this one and even gifts for family and friends. The store is super clean and organized. The staff is always incredibly helpful also. Every time I walk in, I am greeted and asked How I can be helped. If you're just looking, they usually just leave you alone until you need assistance. They still do free jewelry cleaning but you have to wait until the next day to pick it up. I still love it though! Most recently when I went, the girl who helped me gave me great advice on how I can clean my jewelry at home. I told her I work where there are pools and sometimes forget about my jewelry and it gets tarnished. But she didn't hesitate to help me on how to make sure it stays in great shape at home. I will always keep coming back to this location. read more

The store was cool. My girl likes James Avery stuff I think it is over priced. For the cost of the items the experience should not be so rushed. read more

James Avery stores are so pretty. Their displays are great for browsing. The lighting just sets off the jewelry that much more. Of course, I didn't leave empty-handed. Bought a ring. The sales people are very low key, basically ask you once if you need help, then leave you alone to shop. Thanks. read more

I was very happy with the service I received from Dee Dee, she went the extra mile to help me make my daughter's graduation from high school more special! My daughter started her first charm bracelet with a diploma charm and a charm with the year. read more

I really like the jewelry here. My daughter received a charm bracelet from here a few years ago and that thing has been through thick and thin and It still looks new. I got a "Open Sorrento Ring" for my B-day and I just love it. I have rec'd so many compliments from this ring it's crazy. This is definitely one of my top choices of places to buy gifts for the special people in my life... read more

Vanessa was AWESOME!!! I purchased my FIRST bracelet and charms today and her service was amazing!!! We are from out of town & were told it that it normally takes a day to have it ready but she quickly took care of us. I'm super excited and pleased. Thanks so much!!! read more

I have shopped at 4 different locations now and I have never had a bad experience. In fact. I have been shopping with them for the past 15 years and I have quite a collection over the years. I love the quality of their jewelry and they have the best customer service people. I love my rings, and my latest Remembrance rings. They look like bubbles of fun! I bought 3 different colors at Christmas for myself and will buy more! This is a great place to buy gifts for friends, family and of course for yourself! read more

I know everyone loves James Avery. Especially my girlfriend. The jewelry is nice, but I have one complaint - the price! I think it's pretty high. I mean, I can afford it, but still, it seems a little high. I guess you are paying for the name, though, and if that means something to her, I'll keep going back. read more

I was they had friendlier hours. Closing at 8 is silly. Close at 9 like most other stores. Very inconvenient for your customers. Also there Jewelry is all over the pawn shop. read more

Awesome staff! Helped me find the perfect gift for the wife. Was in and out in less then 10. I will be back

The people here are the best. I went in to purchase a necklace for a very important charm. Kris welcomed me as soon as I walked in. She was very patient & kind. After eventually sharing with Kris the significance of my charm she went above & beyond to help me. Kris & the staff had no idea why I walked in the store that day. And because of their kindness I am so thankful I did. I will forever be grateful to them. If only more people would stop & think that maybe the person next to them is going thru something traumatic & show them pure kindness with a simple hello & a smile like Kris did for me then the world would be a much better place. Thank you Kris. You are a true Angel. read more

Always a good place to go when shopping for a gift of a close friend, especially if they already own anything James Avery, it is easy to give something that can be added on to something they already have. read more

It must be me, but I think the jewelry quality and service for James Avery has gone down over the years while the prices have only gone up. I used to love this place and even have a charm bracelet full of only James Avery charms, but I have to say that as they got more and more popular they fell to the ways of mass production. I still love their designs and styles, but hope that the quality goes up again. As for the store, never go during the holiday season if you can avoid it, you'll be in there for hours waiting in line. read more

someone in ohio recognized my charms once, they were fr texas too! instant bond. i love james avery!

I went by there today because the catalog sent out for mother's day advertised buy two charms and the necklace holder free. They are out of all but one and only have an 18 inch in that. Why send out a catalog if you don't have what you're advertising in stock. The boy said it was on back order for twelve weeks at least. I also had two people come up and ask if they could help me as I was writing down the item numbers I wanted to see but when I gave them my list they told me to go get in line. If they are not going to help you why would they ask to help and not just say when you're done writing down your item numbers then get in line and the next person at the counter will actually help you. Since they were out of necklace for charms I bought no charms today and asked to see a pendant and earring matching set but they were out of the pendant too so we left empty handed. James Avery needs to do a better job with inventory if they are going to advertise these products. read more