BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with Sam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team! read more

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are incredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended! read more

Anita is always super helpful and very responsive. She always ensures that I have all of my questions answered and also advises me on the best course of action. I would recommend her to anyone I know. Thank you Anita! read more

This review is for our agent, Anita. We've been clients of Farmers Insurance for over 5 years, and Anita has been the reason we've stayed. Even though the rates aren't always the lowest, the service Anita provides is truly unmatched. She's attentive, proactive, and always looking out for our best interests. It's rare to find someone who genuinely cares -- we're lucky to have her as our agent! read more

My insurance had been cancelled and Pam literally got me set up with a new insurance (bundled) in a matter of a couple hours! Not only did she find me a new policy but also took care of canceling the old ones! They are all about their customers and I would and will recommend them to everyone..thank you Pam!! read more

"I had a fantastic experience working with Anita Kartawidjaja at Sam Chou's office. She is incredibly professional and made the process of setting up my car insurance seamless. I especially appreciated her ability to explain complex policy details clearly. Her multilingual skills (Indonesian/Chinese/English) are a huge asset for the community. Highly recommend!" read more

Anita is fantastic. She goes over and beyond to help the client. She was able to secure better rates than the previous quotes. She kept me informed and followed up with me regularly on the process of getting the insurance, which is now getting difficult to attain. If you want great service contact Anita. I absolutely recommend her. read more

Sam and his assistant were incredibly helpful, professional, warm, and detail-oriented. Thank you!

Sam chau and his staffs were professional, patient, and very knowledgeable. They made the insurance process smooth. Highly recommended!

I recently worked with this auto insurance agent and I am extremely impressed with the service provided. They took the time to explain all of my coverage options clearly and helped me choose a plan that was both affordable and reliable. Communication was fast, professional, and very friendly. I truly felt cared for and supported throughout the entire process. Highly recommended for anyone looking for trustworthy and efficient insurance assistance. read more

Anita help me when no other agent from other insurance companies could provide me with a homeowner policy due to past claims that I had . She was determined to get me a policy and was successful when no other insurance agency could . We were ready to go with a California Fair plan as a last resort. Anita found me a policy with Farmers . She is very knowledgeable and personable. I would recommend her services and the agency she works for. Thank you Anita, you're the Best !!" read more

Sam and his roomful of assistants provide the worst service of all time. I can hardly talk to Sam because he is always busy. His assistants know nothing when you ask them questions, and they will tell you "go ask Sam" ...but where is Sam??? I have to get a new policy every year because Sam never follow up about the renewal (and according to Farmer's policy, the agents are supposed to follow up with you). If you want stress and heart attack, ask for Sam Fung Chau to be your insurance agent because he can give you plenty. read more

Thank you to Sam & Pam for helping us switch to Farmers/Foremost! From paying around $7k for our home insurance, we are now paying just around $3k, that's a $4k savings for us plus we got a better coverage. We highly recommend Sam Chau Farmers Agency. They will find ways to get you covered. Plus!!! - their customer service is excellent. Quick response and turnaround. Really appreciate them. read more

In needs of new agent for both of my car and home insurance. So glad that fam refer me to Anita. She helped me getting my home insurance renewed in time with better prices that previous agent.em Even better, she helped me get the deal to install the water device. Very helpful and get back to you in time (day/night/weekday/weekend) read more

Being using this insurance for years , and the agent Very nice person , and easy to get contact

Grace is a fantastic insurance agent--patient, professional, and thorough. She explained everything clearly and made the process easy. I was so impressed, I referred a friend to her too! read more

Grace is very professional, she presents insurance quote in details, I can see that she is doing her best to help me save $$. She is also very patient to answer my questions. read more

Grace was really very polite and responsive to our needs - and Sam has been diligent in finding us the approptiate policy.

Sam Chau Farmers Insurance redeemed our faith in Farmers. We were already with Farmers for many years trusting our agent to keep our best interests at heart but when we realized that wasn't happening, we called to cancel, but then we got referred to Sam Chau's Agency, and Anita helped us review our policies and reconfigure the coverages that we needed and find the deals with the payments that fit in our budget. She was so knowledgeable and patient with us, explaining everything and walking us through the process step by step. She always answered the phone and responded to our questions in a thorough and timely manner. She was so organized and meticulous, she sent us all the info on our 8 policies in a spreadsheet, so we could keep track of payments, due dates, payments and companies. She addressed all our concerns and worries and helped us with any issue that came up. For example, we were supposed to receive a refund check, and we never got it within the 10-15 business days that the company said it would take. She emailed and called them while she was on vacation out of the country! With her amazing customer service and professionalism, she is truly the best insurance agent out there. We trust her with our business and you will be in good hands with her and this agency! read more

very helpful and very informative, helped answer all my questions. will recommend my friends.

Used to be 5 stars now only 1 star because William left me feeling like I had no car insurance a few times. Imagine buying a car calling your agent telling them you just bought another car. And he tells you your not covered. So apparently I felt unsafe, uncomfortable and unprotected while I was driving, but I know my insurance policy covers my car automatically for at least 30 days. This guy Willy also tells me I only have 1 way coverage until I register the car which is BS also on another incident. Then when we tried to remove a car from our policy because we sold it. This guy said he can't remove it until we show proof from the DMV that the car has been sold and liability has been released BS again. The way Willy does things is a bunch of BS making it very inconvenient and his info is all wrong. I had to call corporate and make sure what I knew was right. Yes corporate confirm it's a bunch of bologna Willy was trying to feed me. When I buy a car I only have to show legal proof I own the car to purchase insurance it doesn't have to be registered under my name meaning a bill of sale and I'm automatically covered for 30 days this is what the corporate office confirm. This is how you're able to drive home safe when you buy a car it's common sense. Willy is confuse, he sells insurance but operates like he works as a supervisor for the DMV. If I call to add a car to my policy just add it, if I call to remove it remove it, it's the agents jobs to make sure I'm covered and protected. Unfortunately Willy more concern about registration then his customer being safe and covered. read more

Farmers Insurance - Sam Chau - Willy Lam - Auto Insurance Near Me - Pasadena, California

A+++++++++++++++++++++ Oh man...if only I can give Sam 10 STARS for his EXCELLENT & CARING SERVICES! I don't know where do I start because there are so much to tell about everything he did for me. Been having Sam as my insurance agent ( MY WHOLE FAMILY including my brother and my parents ) for almost 10 years. There have been alot of cars changing from time to time but EVERY SINGLE TIME, he helped me fight for the best quote. Of course, I also checked with different agents / different companies but his quotes by far with all the cars that I got are the CHEAPEST. CHEAPER IN QUOTES not by $1 or 10 but A FEW HUNDRED $$$ with the same or BETTER policies. Not only do I trust him with my car / family's cars but I also got home insurance and travel insurance with him as well. RECOMMENDED TO SO MANY OF MY FRIENDS. ALL I HEAR ARE "WOW, Sam's quote is cheaper in price by a few hundred $$ comparing to XXX". NOT 1, NOT 2, NOT 3 but so many of my friends got cheaper quotes from Sam no matter if its the same company or different insurance company. IF YOU'RE SMART then its HIGHLY RECOMMENDED that you at least contact Sam and get a quote from him before you purchase or switch to any insurance. Hey! its alright if you don't trust me but why not give it a try, it won't harm you in any ways? but I can guarantee you will get a wonderful and positive experience. oh btw, Sam is not only helpful but he's also very sociable and nice. Very easily to connect with him and maybe you can make a new friend from this. haha A+++++++++++++++++++++ read more

Sam and his team are quick! Excellent service and great rate. Will recommend Sam and his team to my friends if needed.

I have been with Sam for almost 10 years. I was out of school with a beat-up car and couldn't find an agent who wasn't trying to upsell me pricey full-liability insurance service for my crappy, used car. After calling and meeting many other insurance agents in San Gabriel/Rosemead area, I finally found Sam. I told them I did my research and didn't care over pay. They agreed and sold me a policy that met my needs at the time. Since then, I have all my home, health and auto insurance from Sam and he never given me any hassle with great price/service. He finally open his own business. All employees there are knowledgeable and helpful. They are open 7 days a week and weekdays are from 9am-9pm. What a fantastic business hours so I never disappointed with their price and service! Thank you Sam once again with your excellent service!!! read more

It was a very pleasant experience getting an auto insurance with them. I prefer face to face conversation. Sam has explained all the coverage thoroughly with me and told me what coverage I should purchase. And now, I know what I am buying right now which I do not get from my previous agent. 5 stars for them definitely! Highly recommend! P.S. one more thing which amazes me is they have an extended office hours which other agencies nearby do not have. They even open 7 days a week! You can tell how dedicated they are to the business! read more

A very convenient one stop shop here. Agent Sam Chau helped me with everything in my insurance and gained so much knowledge talking to him. No pressure of buying but in the end I bought it not because of the service & trust of Allstate but because of the agent's willingness to help in every way. My family has saved over $500 from switching over. I am so happy to have Sam helped me out with my understanding, I did not know I was under covered at my prior insurance. His number can be reached at 626-427-3335. Give him a try for free! Really spectacular service - Sam helped me save money and the headache of getting quotes from numerous agencies, and I got out of there in less than 30 minutes. Thank you Sam Chau! read more

Very great customer service! My insurance had expired the day before and had to get insurance for both of my cars ASAP! Was going back to my regular insurance company but wanted to try something else. Well let me tell you, I save more money switching to Allstate . Just overall the customer service was great! And this place is literally a few blocks from the house. Thanks again read more

I have been with this Allstate branch for as long as I can't even remember, too many years ago. Anytime when I have a new car, having to put insurance it was just a phone call away, and I was sure Sam was will get me the best rate. Now when I needed to add policy to my company, all I have to do is send him a wechat with all the info, and everything is so fast and quick. I like working with Sam, because I trusted Sam can get me the best insurance rate. Also he is very efficient and trust worthy. As a business owner, I think time is very important to find a reliable source that can take care of your insurance problems. Here with Sam, he can understand what I need and can solve many problems I have related to insurance. read more

I was looking for a new insurance agency, and I found Sam's office near my area. I am glad I found his office, he was very patient and explained all the details to me about what coverages I should get and what shouldn't. Overall, great service and you probably will save a lot of money. read more

Sam helped us bundled the home and car insurance together and save us a lot compare to what we originally paid with Mercury. He provided fast and accurate service too, thumbs up. read more

I am very pleased with the service I received at this Allstate agency. Vicky helped me save over $200 on my auto insurance by switching over to Allstate! She was very courteous and helpful. read more

Sam is the right guy to get your insurance from. He provides exceptional service, always quick in response and give me the best rate compared to so many other insurance agents that I have used before! I bought my business insurance, car and renter insurance from him. 100% satisfaction! read more

Our family's renewal annual auto insurance premium with Farmers increased by $900 (three cars) for no reason. We didn't have any accidents or traffic violations. Our previous agent was very non-responsive. It always took a long time for him to return our call. I wasn't very happy and started looking for a quote somewhere else. I'm so glad I've found Vicky. I called in and requested a quote. She was very polite and professional. She took down our information and emailed me a quote with Allstate very quickly. I had also obtained quotes from other companies, but Vicky's quote was the cheapest with the exact liability coverage. Allstate's premium is based on a period of six months. Vicky was able to save us about $450 for half-year premium (if our premium remains the same, she would have save us $900 for the upcoming year). On top of all, she's very efficient and courteous. She had a great attitude and was very patient when I called her multiple times during a day she was very busy. I would totally recommend Vicky to anyone who's looking for better and cheaper auto insurance. read more

I was looking to switch insurance companies, because they jacked up my premiums. I am so glad i decided to stop by Allstate for a quote. They were very professional and explained all my coverages to me. But most importantly, I saved over $250 dollars by bundling my auto and renters insurance. read more

Just recently switched from Mercury to Allstate. Cathy was amazing. Answered every question I had. I ended up getting a better policy than I had before for a better rate. read more