Dr. Hagen himself is AMAZING! So kind and very gentle with children. I took all my kids and he even examined my 6yr old autistic son. Well mannered and very comforting. Its very rare to find anyone who has the patience for special needs children. The only issue I have are THE PHONES, THE PHONES AND THE PHONES! NO ONE answers. I have worked in medical offices so I know it's hectic, but still I feel like they shut the ringer off or something. I called last Wednesday, it is now the following Friday and still no call back. I called the office 3 times this morning, the second time someone answered and hung up right away. I called back thinking it was by mistake, WRONG! Still now answer. I left a very stern VM, and I hate to be that way..... but my goodness answer the phone. read more

Honestly, I love Dr. Hagen's office. The staff is super friendly and Dr. Hagan himself is just wonderful! He's been at this location since I was a little girl and has been my ophthalmologist my whole life. I will continue with him as long as he continues to practice too! The location is in the plaza in the Crossings near the Publix. They are in the process of renovating the spot next-door and will be moving to that new location soon. That should be pretty exciting too. Your eye exam is such a pleasant experience because Dr. Hagan has a wonderful sense of humor. He's also very patient and is great with children. He takes the time to explain things to you also which is great. Then if you need glasses or contacts the girls are great. Extremely helpful and very friendly. It's a great experience all around! read more

Been visiting Dr. Hagan for almost 18 yrs. Never had a negative issue. Im still going strong with outstanding team. I have also recommended new clients. read more

Made an appointment for 11 during my lunch break but had to reschedule because doctor was 45m late. I figured I would at least drop off my glasses which needed fixing. They said it would take one week. I scheduled an appointment for three weeks later to ensure they would be ready. On second appointment three weeks later, doctor had not even arrived when I got there and there were three other patients waiting with earlier appointments. I asked about my glasses but they had not even sent them in yet... I left. I do not recommend this place unless you want to waste your time. read more

I've visit the office a few times, the attention to customers is not satisfactory; it could be better. I had my glasses done by this office and they were made wrong twice. They texted me to let me know that my yearly visit was up, I've called several times to the front desk, it sims like no one is there to answer the phone. I left two messages and in the last three days no one has call me yet. read more

Dr. Hagen is a pretty neat guy. I've had a pretty pleasant experience with all my eye doctors but Dr. Hagen seems to be in a separate category. I went to get my RX updated since I have been wearing old contacts and glasses for over a year. I saw he was accepted by my insurance and had good reviews on yelp and was very close to home (good thing if i needed to get my eyes dilated). I got there 15 mins early and had to fill out some paperwork and was able to be seen pretty much on time. They have a cool eye scan machine that is a better alternative to eye dilation which was supper cool. Dr. Hagen is welcoming and friendly and engages the patient. Maybe its a thing with eye doctors, but regardless he's pretty cool. The only thing that erks me is the hours they have. They only have 2 days a week open late (7pm) Since i work until 5 the earliest I can make is 6 pm and even then that's pushing it. Also since there is limited late slots they fill up fast. I called early November and the first available appt was Dec 6! I wasnt in a rush but man if i only had contacts I might have had to go to work blind. Oh and the kicker- no weekend hours either which doesn't help either. Will i go back- yes i just know to make my appointment way in advance for when i need it. Long story short: Friendly Doc with limited hours but well worth making the time to schedule your appointment with him and his staff. read more

I was looking for a caring eye doctor in my area for my son as he was interested in contact lenses to replace his glasses. This business is professional and friendly from start to finish. From the first telephone call through the follow-up appointments, I was completely satisfied with their expertise and customer service. What I liked most about their practice is that they treated my son. They addressed his questions and concerns, and took the time that was needed for this type of visit. We were given trial lens for a week then had to adjust just one lens. Another trial lens was given and that was the perfect combination of comfort and quality of vision. They were also upfront about initial costs, insurance claims and pricing going forward with reordered lenses. I would highly recommend this business for any eye care need. I would especially recommend this practice for those members looking for a doctor that takes the time with each patient. In our situation, it was a minor child transitioning from glasses into contacts. read more

I was in town on business and got a very untimely eye infection. The staff answering the phones were so courteous and helpful in finding my insurance information, as well as squeezing me into the normal schedule. The area was convenient as I was able to get my script filled at the CVS and grab a bottle of red wine all without driving all over the place before heading back to my hotel. Dr. Hagen even helped me out with some one a day throw away contacts so I wouldn't be stuck wearing my glasses at the beach over the weekend :) Highly recommend. read more

As a physician (and therefore a horrible patient) I had been wearing the same contact lens prescription for at least 10 years, and I was discovering that I couldn't see as well as I used to. I have unusual issues with my eyes, so I turned to Yelp to find a good optometrist. Dr. Hagen's reviews were great, and I liked the fact that he uses the Optomap machine to take a retinal photo instead of dilating the eyes. I checked out his website, and he seemed to be up-to-date on the latest technology as well, so I called for an appointment. They had an opening available on the same day, so I drove all the way from downtown Miami. It was worth it. Check in was fast and the office staff were very professional. Dr. Hagen spent plenty of time talking about my situation, and addressing my issues. He has a very warm and friendly manner, and the new lens he suggested was amazing. I can't believe how clear the world looks now! He gave me 10 days of trial lenses to get used to them, but by day 2 they are already perfect. Even if this contact lens prescription hadn't worked out, he offers 90 days of free follow-ups to get it exactly right. I am very impressed. Glasses have never worked well for me due to my vision issues, but I plan to give them a try when I go back for my follow-up next week. Highly recommended! read more

Dr. Hagen is hands down the coolest eye doctor with a great sense of humor too. Had a blast joking around with him, Dr. Mancuso and the staffs. They took great care of my kids. Especially myself, since I don't have insurance at the moment. They were able to provide me with a discount. How cool is that?! read more

I first went to Dr. Hagen two years ago after my business partner found him on Yelp. I am a Real Estate Broker but have a degree in Ophthalmic Technology and worked in that field for 5 years as a COMT. I fit several patients with contact lenses so I have a high standard when it comes to picking an eye car professional. My experience with Dr. Hagen was terrific. I needed to switch to a multifocal lens to help me with reading and he did a fabulous job with explaining everything. I didn't realize I was down to my last pair of lenses and ran out about 6 weeks ago. I called to make an appointment and the first appointment they had at 9AM, the only convenient time for me to go was a month into the future. I wasn't happy about that, but made the appointment. I did call a few other places, much closer to where I live in the Brickell area. Both places were pretty abrupt and rude on the phone with me and when I checked their online reviews, they were less than satisfactory. I just had my appointment with Dr. Hagen today and it was well worth the wait. It was a very thorough exam and Dr. Hagen is very down to earth, friendly and personable. His office is quite far from where I live in the Brickell area. It took me about 45 minutes to get there, but it was well worth it. His office staff is very pleasant and friendly and the office is very neat and clean. The price of an exam is also very reasonable. I would highly recommend Dr. Hagen to anybody. He is a true expert at what he does. With years of experience in the Optical World and now the owner of two businesses myself, I can be a very tough critic and Dr. Hagen really exceeded my expectations. read more

Dr Hagen is professional, courteous and a great leader , him and his staff makes you feel relaxed and secure, has been his patience for several years and won't change it for anything... Strongly recommend read more

Dr. Hagen was great! He really takes the time to provide the best vision examination and really takes it in his best interest to provide you the best care and recommendations for contacts. If he recommends contacts that you test and later find out you don't like, he'll take them back and swap them out with others! No optometrist that I have gone to before has ever done that! Dr. Hagen is a people person, very charismatic and enjoys taking the time to get to know his patients rather then being a robot and treating patients like a transaction. I would highly recommend Dr. Hagen! read more

Beware of their online scheduling !!!! Today September 30th my son Cedric had an appointment that I booked 2 weeks ago. I received a confirmation that he was confirmed for today at 3:30 pm.. Parents have to arrange around their work schedule to attend those appointments Folks!!! I left work at 2:00 in order for my son to make it on time!! Guess what he was not able to be seeing because the insurance only allows 1 visit every 24 months , so you are telling me that there is NO ONE at the office after we entered our informations to verify before confirming the appointment... This is what you called a CRAP customer service .. I hope other patients read this before booking anything through their online system.. So disappointed read more

Dr. Hagan is fantastic. Such a wonderful light nature to him that I find refreshing in a Doctor. He is a wealth of information and his staff is the best. I went in for eye exam and glasses order. I happened to have a pair of sunglasses with me that needed to have the tiny screws tightened. Well without hesitation the friendly woman at the front promptly fixed that side and tightened both FREE of charge. Prices are decent and they work with insurances. I called spoke to Stephanie who was so helpful and patient and was able to get an appointment the same afternoon. My husband and I will be patients of Dr. Hagan for as long as he will have us. read more

James D. Hagen OD - My new frames now on to the lenses for them. - Optometrists Near Me - Miami, Florida

Definitely disappointed. It was hard to get them on the phone. Then my husband takes the day off of work for the appointment and when we got there, there was a sign "Out to lunch be back at 2:30pm" mind you our appointment was at 2. Then while waiting outside they call us to let us know that the doctor had gotten sick the day before. I know things happen but we should have been notified in the morning not at the time of the appointment while we were waiting outside for them. They even lied to my husband and said they contacted me when they never did I had no missed calls or messages. But even if there was an error why not call both contacts and notify both people on record early on. Will not be coming back to this location. read more

Let me start by saying if you're looking for a doctor that remembers you and honestly cares about your eyes this is the place i've been going to Dr. Hagen for some years now and you feel right at home with doctor hagen he dosent rush sessions with you, i recommend everybody to him all the time when asked about my nice glasses and i have no problem giving out his cards and saying what i just wrote in Review read more

It was an obolute pleasure visiting with Dr. Hagen, Dr. Hagen was extremely professional and went above and beyond my expectations, he was thourough and took his time explaining the importance of taking care of my eyes. His staff was well prepared and professional as well. I would certainly return everytime, for my eye needs. He is carving out a very unique slice of the world for himself by treating people with respect and the highest dignity. A very RARE pearl in todays world. Thank you so much, F. Marrero read more

I just called to schedule an appointment for a first time visit, and the person on the phone was very unprofessional. Once I stated my insurance was through United- from my employer- she said they did not have anything for the rest of this month. I said February 15th or 16th, in the afternoon- she replied that she had nothing until March for the morning. Once I tried to clarify what she was saying, she started speaking slowly, as if I couldn't keep up with the conversation. Finally, after getting fed up with being spoken to, so disrespectfully, I just said I would find a doctor's office with better staff and hung up. Based on all the reviews, this doctor seems like a great optometrist, however, if he doesn't disassociate himself from the raunchy staff, I see him losing many patients. read more

I have been coming to Dr. Hagen for about 4 years now... With or without insurance, I have never opted to go anywhere else because he truly is great. I've never felt rushed while he is seeing me. On the contrary, he loves to talk to you and it's not just small talk either. It's professional, beneficial conversation about what is happening with your eyes, what lens may be better than the other, etc. and he is always willing to share information that he has learned at seminars. Another great thing about him is that he carries all brands of contact lenses, so you know he's not partnering with any in particular. I truly feel that he cares more about the well-being of his patients then making a few extra bucks by recommending you a brand that's not good for you. So then why have I knocked off a star? Two reasons: 1) the wait time is ridiculous. Yesterday, I waited an hour and a half to be seen, and although I was patient and took that time to choose new glasses, it's still an hour and a half. 2) all the girls I've ever encountered working here are beyond friendly. However, there was one yesterday whom I've never met before that had an attitude and just didn't seem very pleasant. Kind of sucks when I'm overhearing her giving attitude to other patients over the phone... But either way, I still love Dr. Hagen! read more

After I left 3 messages no answer,I called today at 4 pm,I explaned my situation that my vision it was bad,that when i took my lets I cant see anything to see if I can see the Dr Hagens or dra laura been told to wait 1 month for app. because they ware no way to see any doctor and I told the girl i cant see anything all is blurry if I need to change to another ophthamologist??!! well we dont have anything till May. No good for a patient w vision problems. read more

I wish I can give this dr 0 stars. My mom saw the dr himself earlier this year and she sad he was rude and selective to the type of clients he prefers to treat. Today I made an emergency apt because I she injured her cornea. The person that made the appt verified the insurance coverage and was polite and fit her in as soon as possible. When she arrived, she spoke to 2 different people, one said they would take her and take the insurance, the other one said no. One kept on handling her off to another one. Terrible service, I am so mad how my mom was treated. I reported the situation to the office manager Stephanie, she said my mom should have never left the office and they should have figured it out. read more

I honestly wish I could've found Dr. Hagen sooner! i arrived little late from my appointment and was seen immediately anyway, I had to bring my small kids with me which caused some trouble during the visit but Dr. Hagen was extremely patient with the situation, he even helped me out while my little one was acting up during our conversation. that little extra showed a lot to me. I've never been to an eye doctor that was so informative, knowledgeable and attentive. He was very thorough. I felt very comfortable and connected with him, he was really laid back I really liked that. I will be recommending him to everyone! read more

I scheduled an a appointment over the phone a week and a half in advance because that's all they had available. They said that they would call me to confirm that Friday (appt was on Monday). They never did. Once at the office and signed in I was asked what time my appointment was. They said I was never scheduled. Had other issues with my insurance even though I had confirmed everything a week and a half ahead of time when I called to schedule the appt. Took over an hour a half to be seen with an appointment. Seemed very unorganized. Would never go again or recommend it to anyone. The doctor said he would send my retinal images to a specialist and that they would call me about the results either the same day or next. Still no call again. read more

First time getting an eye exam in almost 4 years, the doctor was informative, precise, and personable. I paid half of the cost for my glasses up front and will pay the remainder when they are ready to be picked up. There is a nice selection of frames and the staff is very attentive. Thanks guys! read more

Thanks to Dr. Hagen we learned that my son did not need progressive lenses as originally prescribed by another doctor & came to realize that my glasses were also not the right prescription needed for my vision. Not only are the hours convenient but the staff is amazing and friendly. Thank you for making our first or many annual visits fantastic. read more

I have a terrible phobia when it comes to eyeballs. Dr. Hagen and his staff put me completely at ease. Took his time and easy to talk to. I've found my family eye doctor. I will be returning. read more

Dr hagen and his staff are awesome! The customer service is great and the doctor really know his stuff! Has a lot of experience and great personality! I love going here read more

Dr. Hagen and his staff are great. I've been wearing my new glasses for a few days and they are perfect. I can see so much better. He really took the time to listen to my needs and get my prescription just right. Thanks Dr. Hagen! read more

What can I say I love Dr. Hagen and his office staff. They are amazing. Super patient and helpful. Dr. Hagen knows his stuff and takes his time with his patients. Very patient and explains everything. read more

My whole family and I have been patients of Dr Hagen for several years. We are very pleased with the services he provides, he's very thorough and doesn't rush you through the visit, explaining in detail about the different exams he provides and answers all questions asked. His office staff is also ver friendly and accommodating. I highly recommend him to everyone, you won't be disappointed!! read more

First time at Dr. Hagen's office and definitely not my last. Staff was friendly and efficient. I was happy to have been seen within 10 minutes of me being there. The visit with the doc was not rushed. All of my questions were answered and the doc explained all that he was doing. I was especially happy to have a 'photo' taken of my eye instead of the normal dilation. The office also had a great selection of name brand glasses. read more

This is my second time going to Dr. Hagen and I would without a doubt recommend him. His staff is easy going and friendly. They are very savvy with technology. They send you confirmation emails and newsletters, follow up with how your service was etc. The Dr. is friendly, easy going, talkative, takes his time with you but you're not in his office forever. Also, the optional $25.00 (if you're insurance doesn't cover it) scan is worth it. read more

Dr Hagen is very thorough and patient and articulate. He has a new machine that takes a photo of your retina that can detect the beginning of diabetes and other health issues. I recommend him for anybody, but especially for someone who wants contact lenses. read more

Great doctor, I will recommend him to my friends and family. He is easy going and really sweet.:)

Dr Hagen is a wonderful optometrist. He always listens to what's going on and does a great job help resolve any issues. I have seen him since childhood and I still come to see him when I come to tow. My eyes are in the best care with Dr Hagen. Even for customers whom don't have insurance, he and his staff are very accommodating. read more

The service, professionalism, and prices were all unexpectedly amazing. The staff here is helpful and informative and Dr. Hagen is very kind and funny. I am a college student and he speaks to me very practically and real. I appreciate that the most. read more

Courteous staff and friendly doctor. Took his time wth my son's eye exam. Very impressed by his staff, girl at front desk is very helpful and resourceful. Great customer service. Will return, highly recommend! read more

Dr. Hagen is by far the best eye doctor I have ever seen!!! Thank you Doctor Hagen!!!

I love Dr. Hagen but trying to get someone on the phone to make an appointment or reorder contacts is next to impossible. Don't bother to leave a message because you won't get a return phone call. Unfortunately after going to him for years and am now looking for a new doctor. I don't have the time to be calling his office for days trying to get someone on the phone to help me. Very disappointed because I really liked Dr. Hagen a lot. read more