Called the Office today to find out when my appointment was. The young lady said it was in March. I asked don't you send a reminder or anything like most doctors do? She said "that's just a courtesy , you should've wrote it down"!! I get it my fault. I should've. Then when I asked for another appointment they couldn't see me until June. I asked if they had anything sooner that that she said no. She said I can take that or if I want I can look for another ENT!! Wow! Great customer service. read more

I had a specialist visit today for an ear issue I've had on and off for over a year. My PCP referred me and recommended I be seen as soon as possible because the exact infection type was unclear. I scheduled the appointment about three weeks ago after approval. I arrived early to complete paperwork, and although the office was busy, the staff were very kind and the visit was efficient. From being taken to the exam room to returning home with my toddler took about 35 minutes. Dr. Williams asked thorough questions, examined my ear, and performed microsuction. It felt unusual and briefly uncomfortable, but I noticed immediate relief, likely from removing impacted bacteria. He was kind, addressed the issue, promptly sent my prescription, and offered a follow-up visit to recheck my ear. Overall, it was a very positive experience and I would return. read more

This office is beyond terrible, ya doctors okay maybe even good thats when and if you can get through to make an appointment. Hours they're open doesnt mean they answer phones, not even from hospitals. Years and years of reviews show how terrible the office staff are. I have multiple chronic illnesses, other doctors and offices have apologized for how horrible this office staff is, and keep telling me hes a great doctor. It took me 1 entire month, and 5 rescheduled cts to get them to fax the order to the hospital. Hospital knew everytime and just said "we might as well reschedule" and explained his office staff is horrible. So now not only are paitents not getting care, other professionals see it an openly speak of it. read more

I went to see this doctor for a complaint about a hum in my ear. They tested my hearing. I suppose my hearing is fine since I can hear quite well. Then he sent me to get an MRI. He said my MRI was fine that there was nothing wrong. Then he stopped being a doctor and told me to continue taking allergy medicine and to live with my problem. The sad part is to get an appointment with this place takes forever to reach anybody on the phone takes forever. The first snow of the season, the guy disappears, I wonder where he went. Sounds like medical malpractice to me , just milking people's insurance. Hope you enjoyed your ski trips. By the way, you don't even deserve one star. read more

Dr Williams is a very good ENT specialist, he is very good and experienced doctor. He listens to his patients and knows exactly what patient's needs. I got my sinus and polyps removed, today I feel better and breathe better. I don't have complication post surgery and everything went well since the day of surgery. Office appointment was so easy and they don't charge after surgery visit. Thank God I found Dr. Williams! read more

Dr Williams is very thorough in his exams. His office at times, may be quite busy, however the wait time is not long. He listens attentively & has answers to my questions and concerns. I had seen him for a second opinion. The previous doctor I saw only examined my ears and said I was okay. Dr Williams diagnosed me and eased my fears. read more

Best ENT Dr. Been going to him for about 19 years. Very kind, patient etc...Very very busy but usually get in at a reasonable time. Actually do not want to go anywhere else. Office staff are very nice. read more

Dr. Williams is always friendly, fast and efficient. I never have to wait long in the waiting room! 5 stars

Terrible, terrible front office. Booked an appointment a week in advance and they called me ONE hour before my appointment to try to cancel on me saying they don't take my secondary insurance. I missed the call since it's not a registered number on my phone, so I called them back at the same number. I asked if they take my Primary insurance and they kept diverting the conversation to saying I have HMO, which in fact I'm staring at my Primary Medical Insurance showing that I have PPO and their office is in network and covered. Eventually they said that I would need to pay $150 upfront out of pocket, and they would refund me when my insurance pays them. I then called them out on this saying it was a little last minute to run insurance an hour before the appointment and trying to cancel on me. Radio silence for 20 seconds before I asked if they were still on the line. I didn't even get a "Sorry" or an explanation for this. All they asked at the end was "so do you still want to keep the appointment?". I said yes, realized it was a mistake, and tried calling them back at the number I just got off the phone with. I got 3 beeps and the call ended. Pretty sure they blocked me or something, not sure. Such a wild, infuriating, and disrespectful experience. I can't attest to the doctor, but if the front office is like this, I would not want to come again. Find some other doctor. Do better. read more

James G Williams, MD - voicemail transcript of them trying to cancel my appointment 1 hour before for a bs reason - Ear Nose & Throat Near Me - Covina, California

I like Dr. Williams he has a good bedside manner and his staff were friendly. I've been trying for the past couple of weeks to call and schedule an appointment but something seems to be wrong with the number. I either get a busy signal or go directly into wait music then eventually the call hangs up. Anyone know what's going on? read more

Frankly, I will walk through fire to have this man be my doctor. I don't remember how I found him but my guardian Angels must have been leading me. For years, on and off, I have been having really odd symptoms like left brain zaps, let eye pain, not a keen sense of smell, vertigo twice, a few years apart, and the last episode of all limbs going numb and big exam by my primary doctor sent me to ER, and finally, a neurologist who did a CT angiogram to rule out any kind of blood vessel narrowing or damage. And on this, they saw a complete calcification of my left maxillary sinus cavity. So off to Dr Williams who suggested to have an endoscope removal on this "thing" the radiologist suggested is a fungal ball. I was petrified, to put it mildly, but Dr Williams' confidence and bedside manner really calmed me down. So at the hospital, he came bedside and asked, I just told him I am plenty scared. He reassured me, and I have to say, it was yesterday I had my procedure, and I have no discomfort at all!! So, I really don't care if the front desk treats me like doormat, as long as the doctor is good. And Dr Williams is one of the best! And thank you. read more

This is LONG overdue! DR. JAMES WILLIAMS and his TEAM that includes his daily direct office STAFF and next-door HOSPITAL staff at EMANATE Health. It's been exactly a year since my turbinate reduction surgery. I'm living an entirely different life, this has improved my quality of life from darkness to light, from diminished cognition to mental acuity. Anyone reading this may recall a moment of self-regret how we were born into existence with so many disabilities, but yet know to EXIST is to have infinite opportunities to turn them into capabilities. Enjoy, give back, and repeat. I can now dance better and for Longer! Thank you All, Dr. Williams and Company, for the relentless pursuit of your professions to bless a Wretch like me the capability of a Dignified living. read more

Dr. Williams is incredibly knowledgeable and compassionate about all his patients my daughter had an unusual growth in her mouth and he took care of it within less than two weeks he addressed all our questions and concerns with such care thank you Dr. for all you do for your patients we are very appreciative of you and not to mention the staff is wonderful very patient and efficient excellent costumer service my experience was great. Definitely recommend love this office. read more

Please, don't believe the 5 stats review , this Doctor is the most unprofessional, my husband have appointment with him lasted only 5 min.

Save your money and don't believe the 5 stars review on yelp, they bought the 5 stars! I had an accident to broke my nose last year. I have the best PPO insurance with any office should only cost me $25. But this stupid doctor at once meet me and check my nose, he said he would do fix my nose next time. I had made the appointment 5 days before I came in, and he cost me one time meet. The only thing he wants is grab money from me. I told him if he could not fix it today, I won't waste time to come anymore. So he fix my nose with a metal stick, which I could do by myself at home. After that, they cost the copay with$25 and cost $275 more what I don't understand. At the time I called and made an appointment they said I only need to pay copay, but after I came in, they said I have to pay cash. that's the way how they cheat my money. Save your money and go to YouTube, you'll save a lot money and time!!!!! read more

Dr Williams is the most professional and caring Physician I've seen in a long while!! Recently received a referral for 2nd opinion ENT consult, and I highly recommend his office! In addition to his professionalism, his staff are Super friendly and efficient!! As a director of quality I take my patient experience very seriously and is refer his office to all my family, and colleagues!! Keep up the great work Dr Williams!! read more

I had went to the ER for ear pain and couldn't hear. ER said I had infection and provided antibiotics. 4 days later I got worse. I needed to see a ENT fast so I contacted dr Williams office they saw me ASAP. All I can say is that Dr Williams is the best, he fixed the problem in 5 mins. He is very professional and a good listener. I can hear now with no pain.. I highly recommend dr Williams His staff is wonderful too. Deserves 5 stars... read more

Wasn't very helpful. My appointment lasted about 3 minutes which was a waste of my 40 dollar copay. I've had a consistent popping of ears and head congestion for months now. He simply stated keep taking Zyrtec or Zyrtec D and consistent ear popping is a normal everyday sensation (definitely not true). I got a second opinion just yesterday and finally got a proper diagnosis and a doctor who took time to understand my discomfort. read more

This is probably the worst experience I've ever had with a doctors office. Let me start by saying the doctor is very good but because of the incompetence of the staff we won't be going to him any longer. My husband had an appointment with him in May, they said supposedly they checked our insurance and our deductible hadn't been met so they wanted $125. I know for sure we met it but but we just paid the 125$ because they said once they got the EOB they would give us a refund. So I thought no big deal, we usually get our EOB within a couple weeks. It is now July and still no refund. The lady in billing is completely rude and has no idea what she is doing. She keeps giving me the run around and at this point I'm so frustrated because I have done everything I have to do on my end. She supposedly processed my refund last week and when I called to ask how long it usually takes to receive the refund since I still haven't received it on my end she answered "I don't know". How can you not know how long the refund process takes if you work in the billing department? I also asked her for a receipt of the refund to my debit card for proof that she actually refunded it back and she says she doesn't have it, the biller has it. Which makes absolutely no sense. I'm so tired of getting the run around with this billing department. Hopefully an account manager or someone can see this and reach out to me because it is absolutely unacceptable. I have done my part and provided all the necessary information so it shouldn't be that difficult to get a refund. I'm tired of haven't to call back week after week to hear the same answer of call us back next week. Unacceptable. read more

James G Williams, MD - Ear Nose & Throat Near Me - Covina, California

If I could rate this Dr. with a negative number I wouldn't hesitate to do so. This Dr. is an unethical liar and a shameless practitioner. Don't believe any of the 5 star reviews you find on this page, they are possibly all fake. I went to see this Dr. regarding an infection in my mouth and he prescribed an anti-viral. At the end of my treatment regimen I went back to see him because I still had pain and ulcerations on the inside of both my cheeks. Upon inspecting my cheeks this Dr. told me there was nothing that could be done about my condition. Doubting his opinion I then consulted another Dr. -- a dermatologist -- that prescribed a topical cortico steroid for my condition and I've been healing since. Dr. Willimas lied to me and left twisting in the wind with a very painful condition. Dr. Williams is an unethical and shameless liar. Don't believe anything good you read about him. BTW, an easy way to tell when Dr. Williams is lying is because his lips are moving. read more

I made appointment and received a phone call from the office saying my insurance payment had not been received and I would need to cancel my appointment or have my insurance faxed them saying they received my payment. My insurance was active but they had not processed the payment online as the 1st of the month. Payment was due on the first and was paid but not processed.My appt was on the 2nd. My insurance faxed them saying pymt was received but would take a days to show up online. Also told the office there's a 30 day grace oeriod. The office would not let me keep my appt. Terrible service when it was only for an office visit fee. No procedures being performed. The 2 stars was for their office procedures since I never got to see the doctor. read more

This review was long overdue. My childhood doctor mentioned that my tonsils were large and into adulthood my local dentist in Covina would tell me that my tonsils were large on two different occasions. He firmly believed that they should be looked at by a specialist and was kind enough to write me a letter. I decided to see a specialist which was this doctor. He looked down my throat for less than 30 seconds where he proceeded to tell me that they're fine. I decided to talk about how they increase in size when I have a sore throat and my concerns over sleep apnea due to my snoring and waking myself up in the middle of the night. I even asked him about sleep studies but he told me to talk to the front desk and was not helpful. By the end of the appointment, he told me to purchase Flonase at a pharmacy. I was charged $40 for this. Flash forward to the present, I am healed and have my tonsils out! I did a sleep study and turns out I had sleep apnea. I got a second opinion from another specialist (person of color) and he believed me about my reoccurring sore throats, and was approved for surgery. Another perk is that I do not snore anymore. :) This review goes to show my experience where I feel that my medical needs were dismissed and ignored. I am now doing research about implicit bias in health care and it is interesting. To anyone reading this advocate for your health care needs! Lastly, since it is Black History month, I want to leave you with a quote, "Of all forms of inequity, injustice in health care is the most shocking and inhuman." Martin Luther King, Jr., National Convention of the Medical Committee for Human Rights, Chicago, 1966 read more

The Doctor seems nice and knoledgeable but he only spend 5 min with me I have bee suffering with vertigo for I month and he just did what my PCP did didnt check my inter ear witch supposely is my problem but Iam still as I started a little better thanks to my PCP just a word of causion wgen you have an Authorization make sure its correct do verify with his staff they are not competent I was given the wrong information and recieved a call that I will be responsible for the bill the stars is for the time spend with me. read more

1 star. It's unfortunate because it was going to be 5. But after speaking to Marie or Maria, the manager. I was very dissapointed. I saw the good reviews on yelp and was excited to find an someone who could possibly help me with my TMJ. Anyways I'll start from the beginning. I called initially and spoke to someone extremely helpful. Unfortunately I did not get her name. I called back in an attempt to ask her for a TMJ referall. I am diagnosed with TMJ by my dentist. And am browsing outside of my current dentists referall just to compare pricing and check credentials. But upon calling back I encounter the manager known as Marie or Maria. Wasn't worth remembering tbh. Basically the opposite of the first person I spoke to. I was going to leave a nice 5 star review just based off the first persons excellent service. But this manager I spoke to basically tells me that in order for me to GET a referall. I would have to be seen by the doctor, pay 150, and then get the referall. When literally all they had to give was a business card. Well its okay.. not my stars and def not gonna be referring this place. Better luck else where guys read more

Came here after getting crappy service at an urgent care in west covina. Dr williams helped removed the cotton from the q-tip that got stuck in my ear canal and now I can hear again. The wait was not too long and he's a very kind doctor who will answer all your questions without rushing you. read more

Had Sinus surgery with Dr. Williams and he was awesome! Very compassionate and easy going. Office visits were also great, definitely recommend him if your having issues in the ear, nose, throat area. read more

Great Doctor, horrible receptionist. Dr. Williams always takes his time with his patients, answers all questions and address every concern. The office front desk help on the other hand, is horrible. I've had more than one unpleasant and unwelcoming incident with his receptions, "Maria." -greets you like she hates her job. I always have to do all the leg work with my referrals and making sure everything has been cleared with my insurance before I go. They have scheduled appointment without checking for authorization and have made me lose an entire day of work. read more

Awesome doctor! If you call for an appointment you can usually get in same day or the next day. Wait time is minimal. Dr. Williams spends as much time with you as you need. He did my sinus surgery and my nephews sinus surgery. He's so good. Highly recommend him. Friendly staff as well. read more

James G Williams, MD - His building - Ear Nose & Throat Near Me - Covina, California

I can hear! The first words my GF said to me after seeing the doctor. The Doctor kindly removed impacted wax from her ear. We are so glad they accept cash patients and offered a same day appointment! Thank you Dr. Williams. read more

The Doctor is efficient and thorough. And My God - Maria is awesome! She runs down scheduling issues, testing items, billing, etc. Dr. Williams - Maria is a keeper!!! Outstanding customer service! read more

I've only had great experiences with Dr. Williams, Norma, and the rest of his staff. They were all very kind and very communicative. I called on many occasions and always received a prompt reply/update. They were swift in following up with me about my insurance company's information & approvals, as well. Dr. Williams is also a very kind hearted and knowledgeable doctor. He diagnosed my throat and tonsil issues and prescribed the right meds to help me to recover quickly. The whole office was really a pleasure to deal with and I will not hesitate to recommend Dr. Williams!! read more

I had a very good experience. I felt the Dr. was very knowledgeable and answered all my questions thoroughly. I would highly recommend.

i was squeezed in last minute. wait time was typical but for a busy afternoon it seemed quick doc saw me for like a split second to confirm dx rx given on the road to recovery read more

I go way back with Dr. William's. I worked in the OR and saw him in action. If you want to know who the best surgeons are, ask the OR staff

Firstly, Dr. Williams is great. Five stars for him, I wish there were more like him out there. It's a shame I'll never go back to him. The reasons I will never go back are Maria and Norma in the front office. No one expects medical office workers to be "nice and friendly," but they should at least be competent. These two are none of the above. They are wretched, awful people. Twice, they bugled my insurance forms. They gave wrong information to the insurance company and then tried to blame me (even though they net the info directly). They told the insurance company which hospital to send me to, then they told me it was the wrong hospital once it was approved...I could go on. They are some of the rudest, most horrible office staff I've ever encountered. They turn the phones off 30 minutes (or more) prior to closing. They don't respond to email, they never call when they say they will. Even the rep at my insurance company complained to me about how difficult these two are to deal with! If insurance company people think you're terrible at your job, you must REALLY be terrible! It's sad. I'm sure Dr. Williams has no idea his awful staff is losing him patients. read more

Great Doctor. Dr. Williams is professional and has a super helpful staff! I have only had great experiences from Dr. Williams and his staff. Everyone is friendly and professional. Dr. Williams is a good listener and proactive in resolving my health issues with sinus infections, allergies and wax removal. Highly recommend Dr. Williams. read more

Dr. Williams is a great listener and strives to give the best service to his patients. I highly recommend him if you have ear problems as a result from a flu or drainage from the ear. I have been to another doctor and did not get the results I wanted. So I came to Dr Williams with outcomes of great results! read more

Had to have an ear wax removal due to qtips shoving wax deeper in my ear . Painless, took about 5 minutes. Overall time there was about 15 minutes. Decided to pay out of cash, they charged me $150 for one ear . That's probably my only complaint read more

Dr. Williams saved my life. I have a rare blood disease that causes frequent and heavy nosebleeds. He tried everything from the last invasive to ultimately surgery that fixed the problem completely. The point is, he stick with me, has a great bedside manner and was willing to work with me to find the solution. Dr. Williams takes time with his patients and although you may way a little longer, you really feel you get his full attention. He's been written up as one of the top doctors and has received many other accolades but he is as down to earth as they come. If ever in need for an ENT I would highly recommend Dr. Williams! read more

Extremely horrible front desk. I requested a fax to pharmacy and all she could say is "there's nothing she can do, doctor on vacation." I told her I need it NOW, my ear infection will worsen and I'm boarding a plane in a few hours. She said I cant do anything and hung up. I called back and these humans simply behaved careless, dismissive and have zero regard for others. Whatever your problem or emergency is. They act that it's your problem, not there, absolutely disgusting. read more