Very unprofessional people in the office and insensitive Doctor. They make us wait for an hour or…read morean hour and a half every time we have an appointment. I expressed my frustration last time and Dr. Worrel said that EENT are hard to come by but the office was not busy every time we come. They gave us an appointment for today March 27. When we came the office manager said they cancelled our appointment without letting us know because of our sentiment last time. My mother is a handicap so hard to prepare her for the appointment only to be told they cancelled us without prior notice. I'm filing a complain to the Medical Board of California for abuse/neglect of my 85 years old and handicap mother.

By far, one of the best ENT doctors I have ever encounter…read more He is compassionate, knowledgeable and cares about his patients. I highly recommend Dr. Worrell

My first born was an emergency c-section after 38 hours of labor. My baby was in the posterior…read moreposition, yet I was not informed until the 38th hour when they decided to tell me I needed to be prepped for the OR. I was told at my 6 week postpartum appointment that the shape of my pelvis was not made to give birth naturally and that I would never be able to give birth vaginally. When I asked if I could even consider having a VBAC, I was told absolutely not, especially because "babies typically get bigger with each pregnancy" (my first born was 8lbs 7oz). A few years later we moved and I got a new OB. Since then I've had two incredibly easy VBACs, amazing birthing experiences, and two babies less than 8lbs. My last delivery was so easy that our baby's name means "rest." I credit both of my VBAC experiences to the Lord's gracious blessings after the complete fear of childbirth and the postpartum depression that came after essentially being told I wasn't built to have children. I give two stars because my child was delivered safely and there was one nurse on staff that was always very friendly, or else I would only give one star.

I have been going to this office for years and I absolutely love all the staff. My insurance…read morechanged and I couldn't go to this office for about 2 years. Then my insurance changed again and I had to see a new Dr, all the drs I saw before weren't seeing new patients so I decided to give this new doctor a chance. I saw Dr. Ann Terai-Escamillo. As soon as she walked In the exam room, she was cold and not friendly at all. I requested for her to check my hormones as I been suffering from mood swings and issues with my menstrual cycle. She denied to do any blood work and wanted to do a biopsy and said I might have cancer even before giving me a Pap smear. She made me feel crazy for how I was feeling, I suffered from postpartum pretty bad In the past. It's unfortunate that this office has Dr on staff like this. I will never come back if I have to see her.

Called the Office today to find out when my appointment was. The young lady said it was in March…read more I asked don't you send a reminder or anything like most doctors do? She said "that's just a courtesy , you should've wrote it down"!! I get it my fault. I should've. Then when I asked for another appointment they couldn't see me until June. I asked if they had anything sooner that that she said no. She said I can take that or if I want I can look for another ENT!! Wow! Great customer service.

I had a specialist visit today for an ear issue I've had on and off for over a year. My PCP…read morereferred me and recommended I be seen as soon as possible because the exact infection type was unclear. I scheduled the appointment about three weeks ago after approval. I arrived early to complete paperwork, and although the office was busy, the staff were very kind and the visit was efficient. From being taken to the exam room to returning home with my toddler took about 35 minutes. Dr. Williams asked thorough questions, examined my ear, and performed microsuction. It felt unusual and briefly uncomfortable, but I noticed immediate relief, likely from removing impacted bacteria. He was kind, addressed the issue, promptly sent my prescription, and offered a follow-up visit to recheck my ear. Overall, it was a very positive experience and I would return.

I have been going to Dr Davis' office for over 30 years. I have seen Dr. McDonald a number of times…read morebut mostly, I have seen the PA, Jessica Uhl. I think they are fantastic! Are they perfect? Of course not. In my experience, both Jessica and Dr Davis have helped me with my disability forms with no problems. I have had numerous illnesses in the past, and I still struggle with them. When I have concerns , or questions I am able to receive the help fairly easily. I am fortunate that I have had a long history with them so perhaps, this may make a difference. Nevertheless, I believe without my doctors, nurses and staff members I feel I would have never survived without their support and assistance. I am grateful for their care and always will be.

Hard to get appointments, and most of the people working the front desk are rude. They're either…read morerushing you or saying no for requests or concerns when asked. The medical assistants doing the BP check and temperature are the most caring people it seems, and a random NP Cuevas, seems to know more how to prescribe meds. At times they have also cancelled my appt without letting me know and then I have to make another appt, awaiting longer than 2mo. This is not good for someone who has diabetes and to run out of meds. My pharmacy calls and they do not answer so I have to come in to see a Dr before my meds are refilled. I wish I could afford to go back to Kaiser or a better office that would care more for their patients. Also seems like they the front office answer or treat people of light color vs minorities, although they are mostly minorities themselves.

I want to share the excellent experience I had at Foothill Cardiology. I had to have an Echo stress…read moretest. I was nervous but as soon as I walked into the room I was greeted by Amanda J. And Madeline R. Immediately there lightheaded humor and caring demeanor put me at ease. They were amazing. It was time to start the treadmill and The RN Thu Vu came in. She was so reassuring and encouraging. These three ladies became my team. Cheering me on the treadmill I felt empowered to get my heart rate where it needed to be. Who ever hired these three I take my hat off to you. They are what this world needs compassion and Empathy. I will always ask for them to run this test. Buy them Lunch or coffee they deserve it. Thank you to the 3 of you.

for 3 days I have tried to get in touch with Dr thomas reed office in glendora. all I get are…read morerecordings. I need rx filled asap. number I have called is 626-915-4700. on hold for an hour

I absolutely love the staff at Dr. Kassar. They're always friendly and helpful. All of my medical…read moreneeds have been met . A very clean office and a warm environment. They respond timely and treat us as we are family. Dr. Kassar has developed a team that is focused on care. I'm very happy with him and thank him for all the services he provides me. Thanks a million! Love, Cynthia

Finally a Dr. that I can relate to. He truly cares about his patients. Highly recommended.read more

I've been seeing Dr Bachourage for many years now. She is…read morevery helpful with keeping me going. I am 75 years old now and I have never had any problem when I need to see a specialist or advise on what I should be eating and exercising that I need.

HORRIBLE! Bad advice. Bad bedside manner. No empathy/sympathy whatsoever. Obviously, she didn't…read moreknow what illness I had and did NOT refer me to a specialist and did NOT offer a follow up appointment. NEVER will I refer her. Not to my worst enemy, if I have one!

Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.