Doctor himself 5/5 was friendly and nice and took care of all my questions and concerns . And didn't try to make me do unnecessary procedures. The front office though. Not sure what's going on. Not only were they rude, they circled around on who's in charge and I guess their manager has been out of town for 2 months? That's why maybe they are acting rash and talking rudely to customers. I hope the doctor knows how his staff acts and talks to his customers. read more

The worst experience my wife has ever had, the Doctor told my wife "it's called Vertigo " Google it ". I can't believe that a doctor who signs an oath to help people actually speaks like this to a 1st time patient who is suffering with Dizziness and then asked her to leave. Unacceptable behavior from a medical professional. Maybe should remove the word professional. Spread it from the mountain tops stay away from this place. You'll thank me later. read more

DOCTOR CARES MORE ABOUT MONEY THAN HIS PATIENTS! He refused to see me for my second appointment because I had an unpaid balance of $45 even though I had spoken to the billing department twice about billing my secondary insurance. I was told not to pay the balance as they would take care of it. They didn't. I offered to pay the balance on the day of my appointment but was refused service. read more

Dr. Lee and his his staff were great. I had an ear hematoma and Dr Lee diagnosed and took care of it. No issues since it's been removed. Definitely recommend this Dr. Lee and I know here I'll go if I get the issue again from wrestling. read more

Took my daughter here. Was scheduled in at the last minute - both staffs and doc are great. Dr. Lee takes the time to answer questions and I never felt rushed. read more

Stay away... he is a horrible doctor and quite frankly one of the rudest people I've ever encountered. Zero bedside manner, zero empathy and just a terrible person. read more

All i can say is don't go here!! i came in and all i got was how much money do you have service. Don't recommend going here.. he is pretty much just trying to scam your insurance company with charging you the most based on your insurance. read more

Go there for a cold "analysis of the science" behind your issues from the doctor. Go there for amazing front office staff and support staff. Do NOT go there with your elderly mother who has been dizzy for over 6 weeks and seek any explanation of what to expect while in his office *before* it happens, understanding for your situation as the caregiver or caring support from the doctor. Seriously - just don't go there. read more

Charging me $50 for a no show when I canceled the appointment a day before . Rude staff and Dr is not professional and doesn't take his time . All about the $ here read more

New patient. I arrived early to fill out paperwork. I waited about an hour before I saw the Dr. Explained my symptoms and he only looked in my ears. I continued to tell him my issues. I had to ask him to check my throat and neck glands. He never even checked my nose. Told me age and genetics. Hmmm then I had to pay $5 for parking because I was too long at the office. Plus I drove an 1 hour round trip to go there plus my deductible, $60. Complete waste of time. read more

One of the receptionist its very rude!!!!!!!! First she placed me on hold for an 10 mins and she never come back, second she hang up with me!!! Who ever you are YOUR RUDE!!!!!! read more

Stated that I lived a sedentary life. Wrong. Exercise 3x week, pool exercise 2x, walk dog 2x a day. A quilter, consent movement. He doesn't even know me. Told me to play pickle ball, and soccer. Hahaha. He is not the doctor for me. Didn't even care about the vertigo. Told me people working on farms don't have vertigo hahahaha. Really. If you liked him you must have had something other than vertigo. read more

After 4 appointments with another ENT group that was not capable of diagnosing and resolving my problem, I wa referred to Dr. Lee. Dr. Lee spent time going over my recent ear infection issues and the meds I had been prescribed by another doctor. He then performed a thorough exam and explained what he was doing and what he was seeing. He answered all questions that I had. After a few appointments, my infection is resolved. Dr. Lee is business-like, yet personable. I have no hesitation in recommending Dr. Lee for any ENT related issues read more

It took the doctor less than a minute to " clean the wax" from my ear. a month later my regular doctor told me I had a lot of wax buildup and she spent over 15 minutes cleaning both ears. That's a Doctor Who cares about her patient. Early December I had an appointment and when I got a call late November to confirm it I was busy with personal matters so I could not confirm the appointment, however I got a bill for $50 for missing your appointment. I called and asked how could I miss it when I never confirmed it in the first place. Their response was the doctor is adamant collecting the $50. I will pay the $50 under protest, however I am adamant about never going back to the doctor again!!! read more

Throughly disappointed. If you're looking for someone who completely ignores your concerns, dismisses your symptoms, and prescribes you generic steroids to mask the problem at hand I highly recommend coming here. It's hard to believe that James is a real doctor considering his lack of empathy and understanding as well as lack of interest in his patients. Please never come here. And please remember that just because someone has the title of MD next to or near their name doesn't mean they care nor does it mean they know what you're dealing with and how to truly help you. read more

Had my deviated septum finally surgery after much procrastination and I feel 100% much better. I can finally breath through both nostrils freely. Felt little rough first week but got better as time went by. The whole experience was smooth and comfortable and this was all thanks to Dr. Lee and his wonderful staff at his Fullerton ENT office. They made me feel comfortable from the first day and right throughout the whole process. They were kind, thoughtful and caring every time I went to the office. He takes time to talk to you, make you feel happy to be there. Thank you doctor Lee and all the staff. Sai read more

James J Lee, MD FACS - Wonderful staff - Surgeons Near Me - Fullerton, California

Horrible horrible horrible. My mom lost her hearing in one ear due to vertigo and went to Dr. Lee as he is an "ear specialist". When my mom was sharing her symptoms he asks "are you in front of the computer? Then you should Google it." What actual doctor says something like this? He should have his license revoked. read more

Terrible receptionist staff that gave contradicting information leading to an inability to get surgery. The doctor was extremely unprofessional, never consulting the patient directly and blaming the patient for not being sure about insurance information due to the staff's mistakes. Clearly is concerned about profits and nothing else. If anyone is reading this review, I thoroughly advise you not to come to this clinic at all. read more

I was referred to Dr. Lee from a co-worker and I am so glad to have a new ENT that is kind and knowledgeable. My last ENT said I was a mystery and couldn't help me which left me so frustrated. But I didn't seem to be a mystery to Dr. Lee and he gave me some great suggestions to help my symptoms. But what I appreciated about him was he cared enough to schedule a follow up in case I'm still not feeling good and has options for me at that point. read more

Normally I would not even write reviews on Yelp, but this doctor should be avoided at all costs. Terrible receptionist who informs patients of conflicting facts about insurance, and leaves patients after giving them anesthesia because "they need to figure out insurance stuff". Clearly there for profit, not to save lives. In fact, they put patients' lives in danger. Instead of informing the patient that the surgery would not be performed, he just ditched them. read more

Do Not visit this terrible doctor. I visited here ,because I got cold and check up my throat. Doctor check my throat and he saild I'm ok and look at my ears for a second. I got the bill from the doctor office and they charged ear exam. That day, the doctor didn't do anything for me. Just some medicine put in my nose and let me watched some video how to rinse the nasal. If you do your co-pay, they will send extra bill to you. I will not visit again if I'm dying. He is a terrible doctor ever. read more

I ended up going to Dr. Harrison Lin instead for my keloid surgery and I am so glad I did. He is very knowledgeable and kind. He was comforting and professional throughout my surgery process. Also, all the UCI staffs/nurses were so kind to me. I highly recommend going to Dr. Harrison Lin instead if you need to see an ENT doctor. read more

I really am sad that I have to be another who is writing a negative review. This is NOT my first time here. It's actually my third. I am sad to say that I feel conned for the service I received. I practically didn't receive any service and was asked to pay. I am now out of the office with the same condition and no solution and $100 less. read more

I was referred to Dr. Lee for cancer of the tongue, He told me I was most likely not going to survive,. He is arrogant and when I asked him questions or to explain things he responded to many of them that he had 21 years of experience which really didn't answer the questions. He scheduled me for a biopsy more than a month away. If I had waited that long I would've been dead. The cancer had spread to lymph nodes and caused a large lump on my neck. They had to give me a double dose of chemo within two weeks to keep it from spreading. I went across the street to associated head and neck surgeons and Dr Moore. He got me into Saint Jude for a biopsy in two days. He also told me he felt my odds of survival we're better than 50% and he was gonna get me through it, and answered all my questions. Four years later I'm still here I thanks to Dr Moore and Saint Jude's. read more

#1 most important thing here is profit. #2 what can they claim is wrong to make the most amount of money. I went there a few years ago. I never forget he inserted Q-Tips in my nasal passages and said I will be right back and was gone for over 15 min, only needed to be there for a couple of min. He forgot about me and was chatting with another patient. I was very uncomfortable. Then he tells me I might have cancer. I had my surgery done with a Dr. who has since retired, but the difference is like two different worlds. When I told him Dr. Lee told me about the cancer, he asked why would he do that to you? What kind of a Dr. is that. There is 0 indication that you have cancer. He DOES not listen well. I highly DO NOT recommend him. read more

Make yourself a favor, DON'T GO TO THIS DOCTOR OFFICE. I should have heard this complaints.. I regret very much come here. They will make everything to take your money. This is not a medical office.. They don't care for your health. This is greedy business, who wants to make as much money as possible! They should close down this place. Reply to comment: After you see all these complaints here and many others in different platforms, who do you think is to blame? The office or patient? One, two, even three complaints about the way you do business might be acceptable, but, common, that many people complaining, and everybody has the same issue! The way you hide the fees and charge more later! You should close down your business and re-training your staff, even yourself, in how to provide a better service to avoid any miscommunications, and get your reputation ruined. I would hate and fell very embarrassing if my colleagues read these reviews and think I run some kind of shadow business. You can do better, doc! Happy karma for you =) read more

We had a great experience with Dr. Lee. He is no nonsense (ex-military) but he does a good job, his staff is friendly and efficient, and he doesn't keep you waiting. We will definitely see him again should the need arise. read more

Dr. Lee did a great job for me. Performed surgery on me. Removed a gland and patched me back up. He took time to answer my questions. He cares. He is very serious and very professional. He wanted me to bring back painkillers so they are not abused or used if not needed. More doctors should also do that. Went back for deviated septum. We are working on home and over the counter remedies for 3 month trail before possible surgery/other. read more

WORST DOCTOR AND SERVICE EVER!! I came in with an ear plug stuck in my ear and in a lot of pain. Dr. Lee tried once and then was called out of the room while I sat there in pain. He came back one more time to try and sent me away with drops. I called later in so much pain with no returned phone call. I ended up in the ER and THOSE DOCTORS took the time and removed it. read more

My little sister needed to have ear surgery due to an infected piercing and our mom was the one who found us Dr. Lee's office. During her initial consultation, one of the staff had told us that her surgery would be completely covered by our insurance plan. However, on the day of the surgery, a different staff member had suddenly told us that the cost of the procedure would be unknown until only after it was performed. After being on the phone back and forth with our insurance company, we did find out that the surgery would be fully covered. The worst part is that Dr. Lee had literally decided to not perform the surgery anymore AFTER already injecting her with anesthesia because of the frustration with our insurance company! He just left in the middle of the whole encounter and we had to be notified by a nurse. Our whole experience here was extremely unprofessional and upsetting. We now have to look for a new ENT doctor for my sister to get her procedure and I would never want somebody to go through what she did. read more

Shockingly unprofessional. The doctor and his assistant entered the small exam room where I was waiting for them. The assistant had his mask down below his nose, I asked him to please pull it up. This somehow turned into Dr. Lee removing his mask completely while standing 2 feet away from me (I was in the exam chair at the time) and spent many minutes, unmasked, lecturing me about how, once you are immunized, masks are completely unnecessary. He proceeded to tell me he was "sterile" and "neutered" with regard to contracting or spreading COVID-19. He also admonished me to not get my information from social media but from the CDC website. Upon arrival home I did look at the CDC website, which contradicted what he told me. There are thousands of documented cases of fully vaccinated individuals contracting COVID-19, and to date hundreds of fully vaccinated people have died from COVID-19. This man caused me to feel extreme fear, to the point of crying, before he would finally put his mask back on. Whatever happened to the Hippocratic oath, "Do No Harm"? I have lost family members to Covid-19, have myself been very sick because of it, and have lost my livelihood Because of this pandemic. Now I have a doctor pull this stunt? Unbelievable. read more

The doctor saw my grandma this afternoon. He is very rude and he began to yell at me when I asked him to remove the wax from both her ears. He told his assistant/ nursing staff that their was very little. Clean her ears!!! She is deaf and the wax in her ears prevents her hearing aides from working effectively. This is her last visit with him!!! read more

I wish I saw anna's review before I went! I had a blood vessel burst in my ear. (outer part) so it got swollen. he tells me i need a $1500 surgery and charges me $160 for telling me that. LOL He didn't do anything else. read more

Do not go there! You can eaaily find better place than here. You should pay the co pay amount ($95) first and couple hundreds dollar for camera exam. THE DOCTOR FORCE TO TAKE THAT EXAM!! If you refuse take that exam, you can't get any medical opinion from him. read more

This guy is a total quack. If you want a doctor who spends one minute with diagnosis and rushes out of the room, then he's a great fit for you. I hope this doc has a change of heart and starts caring for his patients rather than seeing them as ATMs. read more

I went for the office for Thyroid check up and he is all in for his money rather than patient's well being. Without proper explanation, he said I need to have surgery to remove it and most of the meeting was how he will charge for the surgery. After about $500 worth his first meeting, I went to see two more doctor for secound and third opinion. and both of the doctors said it's not neccessoary for my condition and I need to just to follow up every year. I do not recommend this doctor read more

I am pleased to submit this review for Dr. Lee. I wasn't asked to do it and I rarerly write reviews. But I felt compelled to do so based on the wonderful care I received from Dr. Lee and his staff. if you need an ENT in LA or OC, he's the man. Thank you Dr. Lee for your advice, guidance and care. Peter Farkas read more

All the negative reviews are true. He is rude, arrogant, cold, and condescending. He tells you that you're lucky to be alive. When you ask him questions, he tells you how smart he is. The waiting room is usually empty, and you can always get an appointment within a day or two. Not sure how he stays in business. Need to find another ENT who doesn't insult patients. read more

I was referred to this ENT office through my insurance provider. I scheduled an appointment without looking at reviews first... I had the worst experience with DR LEE. I went in for jaw / salivary gland pain, facial pain and tinnitus. He checked my ears, checked my hearing results and said I might want something to be wrong with me because I look ok and my results were good. only other thing it could be, is CANCER... he was so dismissive, condescending and looked at me like I'm crazy while explaining my symptoms again, I just got up and left. I scheduled an appointment with my dentist a few days later and come to find out, I have TMJ disorder. I was so uneasy for days because of DR LEE. Zero stars if I could read more

UPDATE: one month later, and I haven't breathed this well in decades. All the minor details aside, the surgery went very well, and for that I am thankful. I admit I was very upset initially because I had trouble breathing for about 5 days, before I really started to notice positive results. As for the insurance fiasco... I later found out my birth date was incorrectly given by my dad. I will give the office benefit of the doubt for last-minute changes to insurance. ORIGINAL REVIEW I went into Dr. Lee's office for nose surgery, I *think* to shrink my turbinates, as they swelled up in size to the point I could not breathe too well. PROS: Staff: The staff was friendly. There were some that I noticed really did look out for my best interests, which I appreciated. She explicitly told me not to blow my nose! Remembered that advice *very* well. June did small talk with how we both went to the same school for undergrad (UCSD Tritons!) which I thought was cool. Doctor: he's very to the point. If you like that in doctors, he's one to go to. He also supported his staff/students in learning. He discussed the fine line between too much/too little surgery in my nose to ensure proper breathing. Medical information-wise, he knows his stuff. One staff told me that he took about 10 minutes longer than usual on me (not surprised), and went overtime, which I appreciated. CONS: What did I have?: He mentioned my specific condition once. Missed it, being on drugs and all. Granted, I understand improper diagnosis is a big no-no, but still, would have liked to know exactly what my condition was. Clarity: when my parents called, the bill was supposed to be $600. After everything, the total came out to $895. They told me about the check-in charge which was fine ($135). Found out about one piece of equipment not being under my insurance after surgery. The doctor also insisted that I have my check-ups at his office, which I found a little rude. It's bad practice to not go to the original doctor that you had surgery from, I get that. But the 450 mile deterrence, I'm sure, can be understandable on the doctor's part. Luckily I called later, and was able to resolve the issue. Office closed at 5P, surgery started around 4:30P. We finished around 5:15P. So after surgery, the ending felt a bit rushed, but I understand we all want to leave after work. He stayed after and worked extra on me, so I gotta give him props for that. CONCLUSION: If you want to go to a no-fluff, straight-to-the-point doctor, with an overall solid staff, good place to go. read more