Dr. Bui is not very forceful with doing her surgery and she doesn't follow directions…read more I had a date to have a tonsillectomy and it was the 2 week mark. I took the day off of work to go stand around St. Jude to have blood work, x-ray and ECG. They don't make appointments for you. I walked into the place to do my x-ray and ECG. I gave the front desk my paperwork that was sent over to me from Dr. Bui's office. About 10 minutes later I was called to the front. The front desk told me, "I don't know if we can do your procedures today? The Dr forgot to sign the paperwork. I can give the Dr a call and see if they can fax it over? We ALWAYS have trouble with this one Dr. She sends her patients over here with paperwork never signed." I then took a seat and waited. I could hear the front desk leaving a message. I was then called up again. I was told, "Unfortunately, the Dr doesn't come in until 9am today." (It was 7:20am at the time). Some how the front desk was able to squeeze me in and I was off to get my x-ray and ECG. I recieved my results within a few hours and they found something wrong with my heart. I called the Dr the next day scared. I was told the Dr isn't in on Thursday or Fridays... of course she isn't. UGH! The front desk sent a message to Dr. Bui about what was found in the ECG. I received a call a few hours later asking me to make an appointment with my primary Dr so that my primary Dr can sign off on my surgery. ARE YOU FOR REAL?! This Dr couldn't just say, "No, I don't feel comfortable doing the tonsillectomy until the patient gets her health in order!" She ended up throwing my life onto my primary Dr to sign off on my surgery and that way her hands were clean if I did end up dying on her table. You have been warned! This Dr will send you to get pre-op procedures without signed paperwork and you have to wait around waiting for the Dr to sign it then fax it. She'll throw your life to your primary Dr instead of just saying she doesn't feel comfortable. I will NOT be returning to Dr. Bui to do my tonsillectomy when I get my health in order.

Tried to get prescription renewed, but phone disconnected. Went to building and office is…read morevacant.naManagemnent company said they folded July 2023.

The appointment went fine, however the billing is WAY WAY WAY out of date. They send you a bill in…read morethe mail with no way to pay online. You must call in to pay via credit/debit card and then there is no way to get a receipt unless you go back into the office to get it or pay $20 for them to send you one in the mail (isn't postage only about 80 cents nowadays?). The people who run the billing department work from home, so they can't even print receipts to send a picture of a receipt via email. Therefore, very difficult to get a receipt to get reimbursement via HSA or HRA. This is a very simple thing to get payment set up online.

Don't go to this doctor's office, they are greedy and just dropped my insurance plan mid year when…read morepatients can't do anything until open enrollment. The office called me a month ago saying they would no longer be "in network" because my Blue Shield PPO doesn't pay them enough (yet I pay Blue Shield $1626 a month for this PPO plan.) This office claims they can renegotiate their contract any time so beware they might drop you too. I had been one of their patients for almost 15 years. Just now they directed me to call them back if I get a new plan that they accept, as if I would ever trust them again to not cancel any other plan mid year. Greedy doctors and poor communication (they claimed the contract was renegotiated a year ago but they never notified me so I could have looked for a new plan.) Now the soonest available appointment with my new "in network" doctor is not until October 3.

I started seeing Dr. Lee in March 2026 after dealing with nearly a year of unexplained ear issues…read moreand multiple trips to urgent care. Truthfully, I should have seen an ENT much sooner. When I was in the middle of a severe ear infection, I called several ENT offices, and the earliest appointments were weeks or even months away. Dr. Lee's office was able to see me the very next day. I've been back a handful of times for issues that came up along the way. As I've learned to take better care of my ear health and take it more seriously, Dr. Lee has helped me get on a long term maintenance plan. I couldn't be happier with Dr. Lee and his entire staff. Dr. Lee is informative, concise, and gets straight to the point. One thing I really appreciate is the setup in the exam rooms. There's a large TV that lets you see exactly what's going on inside your ears during the exam. Fair warning, it can be pretty gross if you have as much going on as I did! Every procedure he's performed and every treatment plan he's prescribed has worked. I trust Dr. Lee and his team 100%. Thank you for being so kind to me when I was in so much pain, and most of all, thank you for being excellent at what you do. Rooms are on the smaller side, but are immaculate and sterile. I've seen some reviews claiming that "he's just in it for the money." Honestly, if you're frustrated about costs, that frustration should be directed at the insurance system. Insurance companies make it incredibly difficult for physicians to get fairly reimbursed for the care they provide. The system doctors have to work within is the problem, not Dr. Lee. For anyone wondering about insurance, Dr. Lee accepts multiple plans. I have Anthem Blue Shield, and my copay is $50.

The worst experience my wife has ever had, the Doctor told my wife "it's called Vertigo " Google…read moreit ". I can't believe that a doctor who signs an oath to help people actually speaks like this to a 1st time patient who is suffering with Dizziness and then asked her to leave. Unacceptable behavior from a medical professional. Maybe should remove the word professional. Spread it from the mountain tops stay away from this place. You'll thank me later.

I cannot say enough good things about Dr. Armstrong. I was so scared…read morehe was honest ( of course) but confident and went to what we all wanna hear..." you're going to make it' I went to 3 places for opinion's. After selecting Bill , his colleagues all told me good things about him. He is respected by his peers. Good guy, tough job and topics he deals with The best thing, is what he does in surgery room. Go to See Dr. Armstrong and his radition person Jeremy Harris, wonderful. Easy to talk to and he listens. Stanford grad. Very sensitive to his patients MB

Excellent physician…read more Very smart. Very good bed side manner. Excellent choice for ENT Terrible front desk staff. Bloated, attitude rich and lazy front desk staff shine a dark light over this practice but the dr makes up for it. He's awesome.

Had an ear cleaning job done by Dr. Li Nguyen. He's excellent doctor; very professional and has…read moregood bedside manner. After he removed the wax and other dirt in the 2 ears, I can truly say that I now have a better hearing. The front office staff members are also very professional. Would definitely come back to have my cleaning done in the future.

Dr, Thanh Van Nguyễn ís a very good doctor. I've lost my hearing a couple of times and she's able…read moreto fixed it. Same thing with my nose, had a problem and she took care of it and it didn't take long I got well. She's compassionate, listens well to her patient. She's a godsend.

I was very hesitant on going on going to this hospital due to poor reviews. However they were…read moreextremely nice! I appreciate their kindness! They had me fixed in no time and were very precise. I went to get my ear checked up but they even looked for my throat and nose.

I had difficulty breathing through my nose after a kitchen remodel and went to see Dr. Sun He knew…read moreimmediately after an internal look, projected on a computer screen that I need it turbinate reduction surgery. I was scheduled and had the surgery within a few weeks and I'm in the recovery process now. The take-home notes and directions are efficient and helpful for my aftercare and I go back to see him at the two week mark next week. he is a delightful doctor and is certainly proficient in his field of expertise.

There's nothing better than when you can say a doctor can change your life, and Dr. Sun 100%…read morechanged the way I can breathe... I did a procedure where he electrocutes your turbinates in the nose , yes it did sting in the beginning, but 100% worth the results for someone that cannot breathe like I couldn't ... he also has the best bedside manners and extremely jolly

Dr Kim is a true professional and I am grateful having him as my Ear, Nose and Throat doctor!!read more

This office is not trustworthy. I had a similiar experience as others. Told me I had to pay $180.00…read morebecause my deductable was not paid. After contacting my insurance I was informed tha my deductable was indessd paid. When I asked for my money back they respnse was that they had not sent the claim to insurance and I would not be getting my money back. I will be reporting him to the California Department of Insurance.