Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

I couldn't be happier with my used, Toyota purchase! The Highlander I was looking for with…read morespecific colors inside and out and features that matched my particular criteria was located at Gene Messer Toyota in Texas. My salesperson Gabriel was so very helpful with this remote, out-of-state purchase. He was professional and instrumental in coordinating not only the transactional part with Eric (who handles on-site finance issues), but Gabriel was also my point-of-contact for the transport company's pick-up (who hauled it from Texas to California). Upon arrival, the car was detailed and smelled like new--even though it is nearing its 3-year anniversary. I would definitely recommend this dealership to locals or others who like to shop nationally for their "dream car" be it new or used.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This is my third new truck I have bought from Ram. Every service department has been great. Until…read moretoday, Frontier Dodge seem to employ incompetent people, with no knowledge of customer service. My truck was under warranty, the driver's side tail light went out. I scheduled an appointment to leave my truck at 7:30 am. I showed up at 7:45. I received no call or communication on the status of repairs. At 12:15, I called to inquire about the repairs, my truck wasn't even looked at. I picked up my truck, went to auto zone and fixed the problem in 15 minutes. Frontier Dodge had it for five hours and didn't do crap... If you want crappy service head to Frontier Dodge, they're full of it. UPDATE: I received a called back from Johnny, the service director, upon completion of our conversation about the service. It was not a simple lightbulb, it was a electrical circuit board. So, I prematurely made an opinion of Frontier Dodge's Service Department. I'm looking forward to a continuous service relationship. Thank you, once again Mr. Johnny.

We went in to look at used jeeps. They showed me the one they had on the lot. Then they told me…read morethere were very few in Lubbock for them to pull for me to look at. They showed me a brand new one and of course it was nice and great. We gave him our monthly payment preference and he came back to convince us to lease even though we had already told him we didn't really want to do that. We finally agreed to do the lease. He went to do the paperwork and it took FOREVER. Come to find out the system was down so they had to do everything by paper. I had a newborn baby with me and was never warned that this process would literally take all day. After all the paperwork was done there, we had to go sit in the financial office for another hour probably. We finally got all of the paperwork finished. The car wasn't cleaned up before giving us the keys. We also didn't get the 1 year of free car washes like we were supposed to.

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

Great dealership, music playing on the lot and nice amenities inside. Cesar Coronel was our sale…read morerep and they were great. Greeted us upon arrival and helped answer all of our questions. Even got to know how much the Rolls Royce was! For the low low price of $240,000 you too could own this! Hahahahahaha fun to sit inside and get the feel w/o the commitment. They also had a nice Porsche and a Lamborghini!

A used salesmen named Eli called me about a vehicle they had in stock. I told him I wasn't…read moreinterested in it. He then began the typical used salesmen tactics and then he hung up on me. I called the number back and requested that they stop calling me. Eli stated that "if you don't want to talk, why did you call back?" God awful customer service.

I first went to Gene Messer Kia. I had originally called and asked to meet with Michael Bates after…read morea co-worker recommended him. I was introduced to two other people instead. One asked me "what was I chasing? A payment? And how much?" It didn't seem like he believed I was able/willing to purchase a vehicle that day. So I decided to go to Gene Messer Chevrolet instead of waiting on a call back from Kia. Ehsan worked with us over at the Chevrolet location and he was very nice/helpful. The over all atmosphere of the location was nicer, more professional and respectful. It was a quick and easy process buying a car from them. The vehicle I bought did have a minor issue a couple days later. But Ehsan got the vehicle into their shop AND back to us the same day we had called in. (They even sent a thank you note via snail mail before I could even get a call back from Kia ) We would certainly do business with Eshan and his team again

So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a…read morerental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me that if I didn't change my review that I would have to pay $4,200 for my engine. I am also email Jim Farley Ceo of Ford if anybody else wants to show this dealership who is the boss. Email me I also have the cellphone call recording of the threatening call.