I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

Absolutely the best personalized service with incredible attention to detail. Clear explanations…read moreand proactive tracking of orders. Make you feel like you are in good hands.

I realize things happen but a 1015 appointment should not turn into a 2 hour wait! Seems to be the…read moreway this business schedules appointments. No regard for their patients!!!

Just an update - I sent a message over the weekend because I've had a floater in one eye for a…read moreweek. I got a call first thing Monday got an appointment today (one was offered for Monday but I couldn't make it). I saw Dr. Betsy and she and her assistant were great. They explain everything and I received a thorough exam and answers. Also, Michael fixed the glazed I sat on a month ago. I really cannot recommend this practice highly enough! Great doctors and staff!

Michael is the bomb....Been going here for years. Dr Swenby is very thorough and picked up on…read moresomething no one has. Love this place.

Madison optical has by far the best selection of frames in the area. I visited five other centers…read morecloser to my home during my search and was not able to find any frame I liked. I had a great experience previously with an eye exam, contact fitting and eyeglass purchase at Madison Optical so I hoped the drive would lead to success. I can honestly say Patrick and his staff are the best I've encountered. Deb and Wendy were extremely helpful (and honest), as I struggled to make a decision. I wholeheartedly recommend Madison Optical!

Everything! Nice selection and great customer service service…read more Glasses were ready very quickly!

Dr Ecker is a gem! She is attentive , caring, patient and ensures that all concerns are addressed…read more She encourages questions,explains everything in depth even with a model of the eye ,and gives you options so you are part of the decisions and plans .Her office staff are. Also friendly caring and patient.I am so lucky to have found her

He's been my eye doctor for over 20 years, and I have been very please with his care. Practical,…read morestraightforward, very knowledgeable. Staff has been nothing but courteous to me.

Staff was so rude there is no way we can bring my Mom back there. Dr. Distelman was great for the…read morefirst surgery my Mom had but we have obtained a referral to a different doctor at this point. Erin, who answered the phone, talked loudly over me the entire time and would not allow me to speak. Then she said she didn't need to speak to me, which I am on her HIPAA because she can't coordinate her care on her own, to have my 79 yo almost blind mother call her back because she did not need me yelling at her. This was after I told her she could not see well enough to do that. She happened to be on speaker phone and my daughter an RN was listening as well as my Mom were present. We are both in healthcare and at no time was I yelling at her. She was raising her voice to me clearly not wanting to assist us. I still can't fathom what she did to me.

Dr. Nhu-Y T. Dao MD was the ophthalmologist that I saw and I can't recommend her highly enough. I…read morehad a temporary lessening of vision due to a Prednisone sensitivity. She explained it so that I was not so worried. She did an excellent eye exam and, rather than giving me glasses right away had me come back for a followup exam to make sure the medication was out of my system and that my eyes had stopped changing. We discussed the amount of correction (something I have never had anyone willing to do before) and I chose not to be corrected all the way to 20/20 so that I would not need bifocals to see my dashboard when I drive. My eye exam was on 6/18 and my I picked up my glasses on 6/21. To my delight they are perfect. Having been given incorrect lenses before, I was pleased that there will be no need to return for corrections, or complaints. I can't recommend Dr. Dao highly enough. As someone who works in a field related to vision I am extremely impressed with the service I received from her and from the Eye Care Group.

We took our daughter to Padula Institute of Vision (4+ hours away from us) for about 2 years. We…read morehave spent a small fortune (approx $15k or so) on glasses, evaluations, and vision therapy in that time. We saw some improvements in the first few months, and I suppose that is why we continued going as long as we did. Unfortunately, we did not observe much improvement after the initial few months. Even so, we kept going back, believing that eventually things would begin to improve again. We had the required 6 month evaluation ($3k) done in August 2025 and received two new pairs of glasses ($1k) on September 25th. Our daughter expressed discomfort with the new prescription at the appointment, but she was told she would adjust. Over the next few days, she began experiencing some concerning symptoms- vertigo, nausea, dizziness. She had two concussions in less than 2 weeks after receiving the glasses. At the ER, the concussion doctor suggested getting her eyes checked. We went to an eye doctor who suggested not using the glasses to see how she felt. She almost immediately started to feel better. Over the next couple of days, all of the concerning symptoms went away. She has been stable on her feet, and hasn't walked into walls or hit her head again since. We suspected that something in the new glasses prescription was adversely affecting her. I emailed the office to request a refund for the two pairs of glasses as they are unusable for her. The office manager kept suggesting I schedule a virtual appointment, which would be another $225. I fail to see how a virtual appointment will benefit my daughter in any way. Eventually, she refused the refund for the glasses, insisting I would need to make an appointment to be seen virtually. I will not be handing over more money to them ever again after this. After all of this, I went through some of my paperwork from Padula Institute and found something concerning. When my daughter was first evaluated at Padula Institute, her pupillary distance was reported as 64 on her evaluation and related prescriptions (dated 8/7/2023). I found the two most recent prescriptions from Padula Institute (dated 8/18/2025 and 11/26/2024) and the pupillary distance was listed as 60 for her main glasses and 58 for the reading glasses. A pupillary distance discrepancy of 4mm can cause side effects such as dizziness and disorientation. My daughter was experiencing these symptoms when wearing her Padula glasses, and even expressed discomfort when she first tried them on. By the way, I should mention that her pupillary distance was confirmed to be 64. I had her evaluated at an eye doctor right after the recent concussions (October 7th 2025) and she documented her pupillary distance at 64. Now I find myself questioning two previous concussions (5/2/25 and 11/2/24) she had BEFORE the most recent incident detailed in this review. Was the discrepancy with the pupillary distance a contributing factor in those events? How long has this been happening? These glasses were supposed to be helping her. Now we have to deal with the medical bills and aftermath.

Dr padula and his staff have designed custom prizm eyeglasses and to this day are doing eye therapy…read moreso I can get back to driving ! Much appreciated !

This place is very weird. Can you say hello or good morning?…read moreCan you smile? Can you speak any faster? The staff here needs a lesson in manners. The moroseness and despondentness of the staff is palpable. There is no viable waiting room. You are shuffled from closet to closet. God forbid you have a jacket or a hat, you will have no place to put them. I have never been more uncomfortable at an appointment. If you have an opportunity to go elsewhere, do it. Only redeeming thing is that the doctor was kind and seemed to know what she was doing. There are a lot of weak links in the chain, however.

Purchased 2 pair of glasses. Had had trouble seeing. After prescription was put in wrong. After…read moremonths tried 2nd pair. Couldn't see to drive went back to store at first they said I never Purchased them there. Finally they checked them said nothing was wrong with them. If I put them on upside down can see better. They will not stand behind their product RIP OFF COMPANY. DON'T SHOP THERE

Rushed. No clear explanations. Not feeling heard and respected. Like talking to an android. Very…read moredisappointing. Not trusting her speedy diagnosis. Will not go back .