Super helpful staff. Great choices. Had everything I needed. New to the area and glad there is a…read morequality hardware store nearby.

This is a super review for one of the employees at Potters Ace Hardware…read moreCrossville (Fairfield Glade) , TN 38571. I unknowingly dropped a large check at this store. This amazing employee, Beth Volzone, found the check and went above and beyond to track me down to return the check. She searched for me on Facebook and Next Door. No luck. She even called the bank. Again, no luck. So, she locked the check in their safe until she could locate me. Finally, she located the person who wrote me the check by searching ND for her name. That person called me and I went to Ace to get the check. The effort that Beth put forth to help me speaks volumes about the caring attitude she has. Thanks Beth. I hope you get a pay raise. You are the kind of employee that deserves one. -Sue Paetznick

I recently had to purchase a new Wellpump the service was speedy and knowledgeable team of employeesread more

Great selection and reasonable prices. Customer service is top notch! I was able to get in and out…read morewith my merchandise in just a few minutes with employee help.

Outstanding service, every time I visit I'm greeted and asked if they can help me find anything…read more The selection is good for the size of the business. Covers everything a do-it-yourself needs to take care of with some exceptions. The values are up and down depending on the product. It's the convenience and assistance I receive that keeps me going back.

seems all the men there has an attitude or a chip on their shoulder. the men inside know more than…read moreyou, just ask them. the women are nice, but heard it sold and its gotten even worse. the general manager for potters came from lowes and brought a power trip attitude also. just not a happy place.

For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.

We have done several jobs in Soddy Daisy. We make it a point to stop at Floyds Hardware before we…read morestart our job. We travel from cookeville installing and repairing garage doors and operators. Floyd Hardware is always a pleasure and we enjoy the stop each time. We are proud supporters. THank you , Brandie Jones, My Garage Door Company

Stopped in on a whim after spotting this place set back from the road. I'm not from Soddy so…read moreperhaps I'm just not well informed, but didn't know this place existed. What a great hardware store! Like Tractor Supply but with more departments and a true family store feel to it. Great employees, friendly faces, and so much

I agree with Josh about the hardware, grocery, fishing tackle, and convenience items, but he missed…read morethe best part- Sloans deli. The deli is open for breakfast and lunch and the food is excellent and reasonably priced. At lunchtime they have a hot bar special with an entree (changes daily), drink, and two sides for $6.99. They also offer a weekly special which typically includes a burger, club, or hot deli sandwich, with a drink, and a side for $4-6. I have breakfast or lunch there 4-5 times a week and never had a bad meal.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

Lovely old time hardware that has a little bit of everything and better than expected quality!read more