Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who…read moredeliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in "had an appointment, was still there for X hours with no communication". After each one, the service manager or Mike responded with "thanks for the feedback, we'll make sure to do better in the future." Clearly, you haven't learned. And to switch the incident around to "Ian leaves bad reviews" is so passive-aggressive I'm not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike's response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn't see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a horrible experience I had. Over 4 hours with zero communication, no apology, and snide remarks.

Wait time for service is 3 to 4 hours. Nobody lets you know the status or time your car will be…read morefinished, you must find somebody to even ask a question. CRAZY

Have bought multiple vehicles from LCM Motorcars. Always very professional and go out of their way…read moreto help find me what I'm looking for . So many finance options and fantastic customer service .

Absolutely the worst people that I have ever had to deal with. I bought a truck about 3 weeks ago…read moreand now I'm looking at about 8000$ in damage to the power train. I called the business three times and finally spoke with the owner today, David Mccrary, whom told me to file it on my comprehensive insurance as "contaminated fuel". Told me to LIE TO MY INSURANCE, rather than be the honorable businessman that he claims to be. Save yourself the trouble and drive on by.

I recently bought a car from Carvel Motors. The car was in excellent condition. They worked to find…read morethe right car for me and gave me a great deal. I even needed to get the car shipped out of state and Carvel Motors facilitated the whole process for me. I will definitely use Carvel when making my next car purchase.

From the owner: We are a family-owned business serving the Gulf Coast area since 2003. We strive to provide the…read morebest service to help you find the car you deserve, priced to fit your budget. Browse our online inventory of quality used cars, trucks, and SUV's and then stop by for a test drive. If you don't find a car that fits your needs, we can work with you to get it ordered. Buy here pay here!

My daughter got a vehicle from American Car Center & she had it for 6 months & starting having…read moreproblems with the transmission which I think it had the problem from the beginning & they want to charge her for the work & it's crazy.We will never deal with ACC ever again.

I wish I had read the Yelp reviews before purchase because I would have never went to this company…read moreto purchase. First the $500 down payment is a scam they really require a $1000 down payment that they split based on on you get paid so if you just have $500 they will still require another $500 down, and even tho your technically putting down a $1000 down payment your monthly payment will be based off the $500 down payment also they amount they give you as your monthly payment does not include the additional damage waiver fee, I unfortunately have to pay 133 payment which is $600 a month and still won't own the car until I've made all those payments and pay $4400 buyout, i i feel sick.

When down to look a a vehicle. I was looking at a 2015, my credit score is a 620 . Wayne the…read morefinancial Mgr told me that they go off of credit history and not my credit score. Apparently they don't want to deal with nobody that don't have perfect credit. Stay away if you don't have perfect credit. Credit score doesn't matter with them. Also that I would need at least $10.000 down if not more . On a $27.000 vehicle. Wow.... Stay away from them. They waste your time.

After searching nationally for a specific automobile the exact model I wanted appeared in an online…read moread at Hooney's. With a trip planned to the beach the next weekend it turned out I was only a 30 minute drive away. The folks at Hooney's could not have been nicer. Though their focus is trucks this was a car they took on trade. After a long test drive on a Saturday I said I'd call Monday. No pressure. No sales tactics. I called Monday, made an offer, it was accepted. The paperwork took 15 minutes. The 222-mile drive home was fast and comfortable. Nine months later it still is.

We had the best experience ever at Joe Bullard all thanks to the best salesman Patrick. Pops…read morepurchased mom a new ride! In addition to the selection of new vehicles They have a high quality of Used/Trade-In vehicles with good miles and great prices. Definitely consider for your next purchase.

George was so helpful and amazing. I will always make that drive to get services here.read more