I have used this company for years. 5 plus years to be exact. I have never had a problem until this year. The nice young gentleman on the phone by now has to have a 2 mile long Pinochio nose. My mower was picked up Thanksgiving week in 2020, and I just got my mower returned today 5/6/21. After numerous calls, it was finally returned. I have never heard so many excuses. We are working 12 hour shifts on the weekend, our truck broke down. I had to buy more mowing equipment because of this company and this week I ended up paying a company to mow my 3 acre yard. Never again will my mower set its tires on this companies property. BEWARE! I will be filing a complaint in this company with the BBB. Ridiculous non sense! read more

To be clear, i don't know about their service, quality or anything else. I can say they're horrible with time management and scheduling. I scheduled service in February 2021 and was told 8 weeks until my ticket would come up. That would be mid-April. In mid-May I had to call to see if somehow I missed an email or call and missed my turn. Nope! They're just that far behind. As another reviewer said, all kinds of reasons were given as to why my mowers (yes, more than one) hadn't yet been serviced. Here we are, a week through June and still no word 4 months since I made my initial request. Save yourself the time and go anywhere else. read more

We are a local area vineyard so have lots of small engines and equipment. We purchased some equipment here in the past, and a zero turn more recently. The staff, Luke, is really knowledgeable about all types of equipment and tells you the real deal, no steering based on commissions. Good equipment at fair price is all I ask and they deliver every time. In addition, they do a lot of service for us and they are also up front with price and timing. They did have a hiccup this year with COVID 19, that set them back on service delivery, but in the end I can't fault them for that, but I recommended better communication. Overall, they have the best shop in northern Loudoun county for general small engine service and sales, highly recommended. read more

These guys do a good job for a fair value. Not every job is the same. But they'll work with you to get your equipment up and running and an honest opinion as well. read more

We have two push mowers, two riding mowers, two chain saws, a weed eater and a snow blower, all looked after by this great business. As I was clearing my driveway after the recent snow, I thought about how lucky we are to have Jamie, Faye and their crew. read more

Initially we had issues with the mower after an initial repair and follow up with Jamie's. When they learned that the mower was still not working properly they insisted on making the repair right and since my schedule would not allow returning the mower to their shop they picked it up, found further issues that were not obvious during the previous repairs and returned the mower to my house with no extra charge. This goes way above in terms of customer service so I really can sincerely endorse Jamie's as an extra ordinary business! read more

Dropped a go kart off for repair. Luke did a great job of getting back in running condition. He stayed in touch with me throughout the time it was in the shop. Would recommend the shop and Luke for repairs. read more

Brought a mower and electric air compressor to Jamie's for service and repairs. The mower was in for a typical tune-up and the air compressor needed maintenance and replacement of a few parts. I usually take my mower to Browning Equipment in Purceville but they don't work on compressors. So based on the positive Yelp reviews and Jamies's willingness to take on the compressor, I dropped my equipment off at their shop in the late fall 2014. I let them know that I didn't need it back right away. A few months later I made arrangements to borrow a friend's truck and retrieve my equipment. When I got the mower back it wasn't idling well. Jamie's offered to keep the mower and rebuild the carburetor (not sure of that was going to be on my dime or theirs) and make it right. They put some fuel additive in that they thought might clear the problem up. Being that its not convenient to borrow a truck and drive 40 mins to their shop, and my grass was overgrowing, I decided to take the mower and my chances. Big mistake. Not only was the mower running poorly, it was no leaking oil from the crankcase where it never did in the past. In fact the mower was in better condition BEFORE I dropped it off then when I picked it up. On top of that, Jamie's charged me $93 for a tune-up where Browning's charges $65. The repairs to the compressor seemed OK. But after using it three times the pressure regulator/of-off switch box stopped working. Jamie's had opened up the switch box up to install a new power cord. Can't say that the malfunction was due to their repair but the bottom line was i had compressor that no longer ran (where it was when brought it in) and a mower that ran like s:"* and leaked oil after their "tune-up." I called Jamie's to see how the problems could be resolved. The 20-something woman was curt and implied that since about 4 months had passed since that maybe this was somehow my fault. She recommended that I bring the equipment back but couldn't guarantee that there wouldn't additional costs. So i passed. I ended up selling the compressor (for quite a bit less than had it been running) and purchased a new one. I ran the mower as is this season. Will be bringing it back to Browning's for repairs. I appreciated Jamie's can-do attitude but the reality is they don't walk the talk. And my recommendation would be to reassign the young woman at the front desk/phone to another role. They won't be getting my business or referrals. read more

These guys and ladies are wonderful. Every time my husband calls with an issue with our mower, we bought elsewhere, they are ALWAYS willing to help him out with what a possible diagnosis could be via the phone. VERY friendly, VERY knowledgeable and VERY reasonable pricing on parts. read more

Having Jamie's nearby is INCREDIBLY convenient. Blades sharpened, tires replaced, engines repaired and tuned. Lawn equipment, chain saws, weed trimmers, log splitters, zero turns, etc... With all the yard equipment I have I am there regularly and they have always been able to help me out. It's easier, quicker and sometimes even cheaper to have them do the work than for me to drive somewhere to get parts and do it myself. They also sell Bad Boy zero turns and a variety of other equipment. read more

Jaime's is about an hour's drive from my home in Herndon, but it's worth the trip. Brought my snow blower out and they had it up and running before the blizzard hit. Communication is great as they quickly return phone calls, offer good advice and are just friendly folks to deal with. They will have all my future business. read more