So disheartened by the situation I went through with Ms. Jamilah on my second visit. This is very personal for me as I go out of my way to support MY people, Black owned businesses. My first time supporting went so well and that's why I wanted to make her a consistent masseuse. However, again, the second visit was so unprofessional, careless and just money-driven. She was 30 min. late to my appointment and still expected full pay!!! When mentioning a discount, she only gave $2 off!!! RIDICULOUS and I didn't even get my full hr and 15 minutes! Her demeanor turned sour, rude & careless. She had no integrity, remorse or good customer service. I will NOT be supporting Jamilah nor will I be recommending her to anyone. read more

Had an incredible Swedish body massage and left feeling amazing. P.S. Also got the warm stones! Have been going for years for facials and waxing. Love the atmosphere as well read more

This place is an absolute gem! Jamilah Spa was recommended by one of my closest friends and I just had to check it out. It is a clean and professional, soothing environment. Can't wait for my next visit read more

Jamilah Spa - Massage Near Me - Pinole, California

IF YOU ARE A MEMBER OF THE LGBTQIA+ COMMUNITY, DO NOT GO HERE! If you want to be burned by hot oil and be told you're going to hell...Jamilah's Spa is the place for you. She is extremely unprofessional and feels it's her right to let PAYING CUSTOMERS know that she disagrees with THEIR life. Being lectured and harassed while receiving a service meant to be relaxing WHILE ALSO being alone and in such a vulnerable state is something nobody should have to go through. It can make someone feel very unsafe. As a business owner who offers "wellness" services, you should make your clients feel comfortable, and you will NOT get that from Jamilah. If your services aren't for everyone, or if you can't be a DECENT person, you shouldn't be in this line of business. read more

Amazing service! I received a great facial and massage from Jamilah. She's very kind and has the best products that actually work for me. Will be scheduling another appointment very soon! read more

I just had a facial at Jamilah's Spa and recommend it highly. Jamilah creates a warm environment, she is gracious and very attentive to her clients. I started seeing Jamilah many years ago when she had a spa in Rodeo, I have followed her as she moved and enjoy this space where she has been now for many years. Her massages also also great and very relaxing. read more

Jamilah Spa - Massage Near Me - Pinole, California

READ THE REVIEWS! Just like almost every comment, Jamilah canceled on me twice, super last minute, she is hard to get, she acted like she is doing me a favor. She redeemed my voucher before I ever saw her. Save yourself the headache and stay away. No worth it. A shame that someone has a business and treats the customers so poorly. read more

Jamilah Spa - Her last minute cancelation. - Massage Near Me - Pinole, California

The worst. Don't go here. Very unprofessional. I think my skin looks 10 years older after all that pulling and tugging. Seems to be using the knowledge she learned from 20 years ago. Save yourself the effort and money. Go somewhere legit. read more

Been going to jamilah for years for massage, found her on Groupon. She's does my body good. I've never experienced her being unprofessional. She's great. read more

Does not honor her Groupon well. Reschedules misses appointments and is rude. I highly recommend not going here. If you do Not want to take Groupon customers then take yourself out of Groupon. No worries there are tons of better places to goto that will honor your Groupon and will not be rude. DONT Go Here Not Worth The Hassle. A massage is supposed to be a relaxing experience not troubling to the point where your being disrespected. read more

The customer service was extremely poor. Jamilah never called me back after more than 6 calls. I would go to the shop and it was always closed, yet when I finally got a hold of her she said, "I'm very busy with my regular clients. "It seemed like she didn't have room for a new one. She finally states, " I don't have to call you back!" Therefore, I'm requesting my friend to get her money back since this was given to my as a gift certificate. Very, very disappointed because I thought it would be a good and local place to visit since it's close to home. I don't write reviews, but this one was a must. read more

I don't know how anyone can possibly make an appt. I've tried for WEEKS! Phone is never answered, no voicemail & website won't allow an appt. DON'T GO HERE EVEN IF U CAN GET IN!! read more

I hate to give Jamilah a bad review because when I had a massage with her, it was great. Her massage was so good that I bought a coupon for my girlfriend for her birthday. Well, my friend had to reschedule her appointment due to time conflicts and Jamilah made her wait a month to come back for the appointment. So once Iris went to her salon, she walked into the wrong salon and so when she got there 15 minutes late, Jamilah started screaming at her not being on time. Now, mind you, my friend, Iris, needed a massage. She was so stressed from life issues that she couldn't even find the place. And then, once she got there, the therapist starts screaming at her for being late. Of course, Iris, didn't want an angry and threatening person to touch her body. All she could do was to ask for the money back, of which she ultimately got only half. When Iris received the money back Jamilah played a power game on Iris by telling her to come back and pick up the money at a designated time. When she went there, Jamilah did not answer the door. Finally, after Iris banged and banged on the door, she opened it and said something lame like she was in the bathroom and didn't hear her. A true professional would have been ok with the lateness. She might have said that she could only do a shorter session due to her schedule; she didn't have to go off on my friend. How rude! I had been so excited for Iris to go to her! I had thought it would be a great present. What a total disappointment! Yes, her massages are good; but I don't think that her bedside manner is worth the trip. So sorry Jamilah, I had a lot of other friends I could have sent you. It makes me sad that I can no longer bring you new business! Deborah read more

I don't like this business. First, it's really hard to communicate because almost all time no one's answering the phone. When she calls back, she's like "can you come at 2pm today?" No one can fit that schedule unless planned ahead! Second, i was late for 5ish mins. And she put another client in my place without asking or calling me at all! Third, her attitude was really poor. She said she's "volunteering" for me because I paid to groupon, not to her. That doesn't make you discriminate your client! I'd give stars if possible. read more

Not worth the time or money. After I had a bad experience​ with a facial and massage and explained why to Jamilah she raised her voice to me told me I was making up the bruises and rash on my face. She was very unprofessional and rude. Do not recommend​. read more

I bought my girlfriend a groupon from here and my gf has yet to use it due to the owners poor availability. My gf and the owner got into it today via phone and the owner redeemed the groupon! I called the owner and told her I was going to call groupon to get a refund. I don't understand why she would mark the groupon as "USED" if we never used it. She went on saying she cannot service my gf but I can go in for a massage and use it or give it to someone else. At this point, I just want my money back. My advice: purchase at your own risk!! She may provide a good service, however, her customer service and communication is just awful! Like many of the other reviews below, I too would give no stars if possible. read more

Realizing I should have checked out yelp before buying a Groupon! I had a similar experience to many, wouldn't schedule groupons except months out, rescheduling and blaming it on me missing appointments, when In fact she wrote down the wrong date, rude attitude, and same day cancelations twice. I finally got my money back from Groupon, for a service I haven't been able to use for almost three months! She also "redeems" the Groupons over the phone before even scheduling you properly, my guess is she just banks on as many people buying groupons as possible and giving up trying to get service. Luckily the customer service lady corrected everything for me and refunded me. Bottom line, don't offer Groupon if you don't want to honor it. read more

After leaving my review, she had messaged me on yelp with a fake account, harassing me about my review and calling me dirty. Jamilah certainly doesn't understand how to run a professional business. I know this is her and not a "Robert Y" because I went on "his" profile and the only thing he had posted ever was a 5 star review on Jamilah's Touch Of Paradise. So sad, I had to post this to make sure everyone is aware of the kind of business owner and person she it. She wrote "I am not sure where you are from, stop posting lies about my business. If you were burned by someone here why didn't you say something. What's coming out of your heart shows you are a unhappy person, and you want the world to be like you. My place is clean, if you came into it, you made it dirty when you came into it. So before you go into anyone else's business leave your dirt (your heart) at your house so the business can stay clean." read more

See all

Does not return calls. I've called her several times as I've purchased a groupon for her services. Now I have to request money back from Groupon read more

I purchased a coupon from Groupon and tried calling all day on a Monday to schedule an appointment. A lady finally answered and asked me what did I want because she was on the other line with someone! The lady I spoke with was very very rude and unprofessional to say the least. Further into the conversation she told me I didnt have to come and can request me money back. DO NOT I REPEAT DO NOT waste your time patronizing this business. read more

My skin looked great after the facial Jamilah gave me! We were a bit confused about the appointment, but she saw me anyway.

I've been going to Jamilah about a year. I first tried her using a GroupOn. I haven't had problems getting an appointment. She is a one-person operation so she usually won't answer the phone. She's always responded to my messages in a timely manner. I enjoy getting a monthly massage from her. Her place is quiet, and calming. She usually works on my back and left shoulder, especially if she feels it is especially tight but will also pay attention to areas of concern. I come away from her massages feeling much better than when I walked in. read more

I went to Jamilah's spa today for the first time with my teenage daughter and I found the owner to be very kind and courteous. She did a nice facial and conducted herself professionally and she actually gave me an appointment within 24 hrs of my purchasing my coupon. My daughter felt pampered and refreshed and booked an appointment for me the next day!. read more

She is very professional to switch onto this way and procedures and I have started on the facial regiment couldn't be happier

Jamilah was very unprofessional and disrespectful. Please don't spend your time and money here!! She changed and rescheduled my appointment 4 times! The products she used burned my face and to top it off she was extremely rude. I know Hercules and Pinole have limited options when it comes to facials. But please, go somewhere else if you want to save your skin, time and money. read more

I came to Jamilah's spa for a facial. I got an appt within a week of purchasing from groupon. It was a relaxing atmosphere and I really enjoyed my facial. I felt like Jamilah took her time, was professional and gave me her best service. She also gave me a lot of skin care tips to care for my skin at home. My face felt so soft and it looked amazing after. Everyone noticed the glow on my face! Would def like to return again. read more

Jamilah is great! My shoulder, neck and back were tight and she loosened them up! She's a great masseuse! I would greatly recommend her!

DO NOT GO!!!!I used to have a back problem, but it hasn't bothered me for a year. I would into this massage feeling perfectly fine and actually looking forward to it. It what are the worst massages I have ever had in my entire life. This woman does not know what she is doing at all. Within an hour of me leaving my back pain was back and worse than I felt it and quite some time. I would not recommend this to my worst enemy. This woman does not know what she is doing and she closed her business because she is actually hurting people instead of helping people. read more

She has an issue with the amount of money she receives from groupon. It's not the customers' issue or problem that she chooses to use groupon and therefore receives less money for her services. She should keep these complaints to herself and not share them with customers. I won't be returning. read more

AWFUL CLIENT SERVICE and mediocre resources. Businesses like Jamilah's Spa should not campaign on Amazon Local nor Groupon if they do not have proper staffing and cannot keep up with the response rate. [SHORT VERSION] -- Massages should be your monthly therapeutic routine, so you shouldn't have added stress to make an appointment or be told to wait a month for an appointment. Even during their Open hours, you may not get anyone to answer the phone. I had to call a couple of times and left a couple of messages just to make an appointment. For stellar client service from beginning to end I highly recommend you go to: the amazing "Family Spa" in Vallejo, or to "Bay Beauty Spa" in El Cerrito, or get a membership to "Massage Envy" in various cities. [LONG VERSION] -- This review spans the course of a month or more. I learned about Jamilah's Spa through a Groupon I bought for a Deep Tissue Massage. When I first called to make a Saturday appointment, the owner told me I needed to call "in advance". I did not call to make a same day appointment, but apparently "in advance" really means to call a "month in advance", because when I called back to make an appointment the owner then told me she didn't have any appointments until over a month out. I had called at the end of February 2015 and the next appointment with the owner would be late-March for a weekday and early-April for a Saturday...SMH! I would have never thought this was a one-woman operation based on the amount of promotions on Amazon Local and Groupon. Moving on...the owner told me if I didn't want to wait a month that she could get me an appointment with a girl that helps her out from time to time (SMH! At this point I just wanted to use the Groupon to get rid of it). I agreed to make the appointment with the other girl (Iman). I was relieved to finally have an appointment. UNFORTUNATELY 30 minutes before my appointment Iman called to tell me she had car trouble and that she would need to reschedule our appointment for another day. I was totally sympathetic, because I've also been in that situation and I understand that transportation is a "priority" in the East Bay. We agreed on an appointment for two weeks later. UNFORTUNATELY I was hospitalized at 3AM on the same day of our appointment. My friend sent Iman a text to let her know about my situation and that I would need to reschedule. By the time I got home I saw some texts from Iman, so I responded to reschedule our appointment. And here is what Iman texted back (word for word): "Groupon ask that you call 24 hrs In advance to cancel or reschedule. Now we can guarantee you an appointment but there will be an additional charge." After reading her response I was immediately done. Not only was I sick and exhausted, but she officially made me sick and tired. I sent her a text to let her know Jamilah's Spa can keep the Groupon money. #ridiculous read more

I purchased 3 groupons to this place as gifts. My mom, sister, and best friend have all tried calling this place to make appointments for their massage and no one ever answers or calls back. I've even tried calling their behalf and same situation, no one ever picks up and no one has called back. It is a complete rip off! I've already reached out to groupon complaining about this sorry thing you call a business. The worst customer service ever. I would not recommend anyone to purchase the groupon add. It is robbery! I'd give no stars if possible! read more

What can I say, everything was just exceptional! THe location, the customer service, the facial and massage. I will be returning as a regular customer for sure! Already have my re-occuring appointments all set up to go! Thank you Jamila for your expertise and for being such a delight! read more

It was pretty good for the Groupon deal. She didn't do as much extractions as I am used to and didn't do the normal neck/shoulder massage. I did get the microdermabrasion add on. My skin looks pretty good after. It was a pretty relaxing facial. read more

HORRIBLE!!! I called to use my groupon, left 3 messages and still no return call. When I finally got in touch with the owner, she took my groupon number and redeemed it. When I went for the massage appointment...that she did not write down, she told me she could not reach me because I must have changed my number. NO...Then she accused me of not giving her the correct groupon number because she could not pull it up right then. Luckily, I had printed out the information for the address and it showed the groupon being redeemed. Since of course, only SHE could redeem it she agreed to give me my massage. It was the worst massage ever. No massaging at all, just rubbing and lots and lots of oil. I normally would tip and was prepared to but after such horrible service, I left with my money in my purse. Never again! The groupon could be free and no thank you... read more

Got a groupon to try out this place. And she told me Saturday appointments were for her regular customers only. It should have been specified in the groupon. Cancelled the groupon. Not cool. read more

Jamilah is so great and gentle. Not only are her prices great, but she offers a variety of services that I look forward to trying. This was my first time getting a Swedish massage and she was so informative and made me feel very comfortable. The ambiance and energy in her business is very calm, relaxing, and soothing. It also smells great in her office and I love that her lighting is dim enough to relax me but not so much that I can't see anything. I will definitely be returning! read more

I've only tried massages out of the services that Jamilah offers at her spa, and they are great. I get massages regularly and I am familiar with different types i.e. thai, swedish, deep tissue, and hot stone. Jamilah incorporates different techniques when she gives her massages. The environment is very relaxing, and she always has tranquil music playing in the background. She gets booked up VERY fast (especially on weekends) so just be mindful that you have to schedule appointments ahead of time. read more

I purchased a1 hour body massage and when I showed up 15 minutes before my appointment the building door was locked and I had to bang on another businesses door to get in. Once I get to the salons door it's also locked I knock and she makes me wait outside for several minutes while she makes phone calls. The massage room was clean but cold. She asks if there's any things you should know before she starts when I explained to her that my shoulders are sore she goes on to tell me that she will have to charge me extra for special attention to areas. It was a mediocre massage that was not for 1 hour and towards the end she used a vibrating handheld massager which I've never had done at a professional salon. I don't think I'll be returning, she was rude and I'd rather spend my money elsewhere. read more

jamilah is the best! A small place, nothing fancy but worth going here for a wonderful massage.

Jamilah provides a lovely spa experience in her small salon. She is very adept at massage and getting to those tight muscles with several techniques. As I go there often, she knows right where I need treatment. Her prices are very reasonable and she often offers specials. read more