The Representative of the Geek Squad was very friendly and helpful. She was very patient with me…read moreand answered all my questions even noted them on my file!!!Outstanding customer service! Thank you Henry

What is going on do you want people to shop Amazon and stay away from Best Buy. 10 min turns into…read more25 min. And left without purchasing one checker she needed help. 4 people waiting in line manager or someone who looked important came to assist the checker. And with 4 customers inline walked by and said " she will be with you in a moment" Really! And the ATT folks working the floor haven't got a clue. All I need is a new phone cover and glass protector. I have been to two Best Buy's and similar service issues. Really sad!

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

I've been to this Best Buy location a couple of times trying to purchase an affordable laptop…read more Every single time I've stopped in, the model that I've been interested in has been mysteriously been sold out, but the sales associate was eager to upsell me a different model. I'm just underwhelmed by the service in general. But now I also have a distrust - are these guys working on commission or what??

Hands down the BEST experience at Best Buy! The store was clean, organized, and had such great…read moreenergy from the moment we walked in. And Eddie?! Absolutely AMAZING. He is the definition of top-tier customer service. So knowledgeable, incredibly patient, and genuinely helpful. He took his time explaining everything and made sure we found the PERFECT laptops for my kids. No pressure, no rushing, just real, quality service. If you go to this location, ask for Eddie. You will not regret it! 10/10 experience!

2/22/25: I saw the surround sound system that I was interested on the Best Buy site. I was able to…read morecompare it with other models. I was happy to see that there was a demo at the store, and that it was in stock. I went in the store the next day to listen to it. Although the rear speakers weren't connected, I heard enough to purchase the item. Went home, ordered it online, and with 10 minutes the order was ready for pick up. Very easy pick up process, and the employees I encountered were very friendly and helpful. The store was very clean, and there was plenty of parking outside.

Lazy employees not wanting to help or pull orders. Called an hour before closing and they pick up…read morethe phone and leave you on hold for 15-20 mins because they don't want to work. I get it you want to get off work but an hour before closing you can still do you work.

7 people waiting in the customer service line and one employee to serve them…read more Michael H gave awesome service with a long line of customers. 1 person checking out with 7 self checkouts. No one else even dared to help or concern themselves with anything but avoiding eye contact with those people waiting in this long line. The Home Depot must be taking customer service lessons from AT&T.

I have always had good luck with Home Depot's trees from Online Orchards…read more I recently purchased a plum ash and it has already grown a foot! Also have a redbud and podocarp that are healthy and huge.

The staff is knowledgeable and happy to answer all my questions I had with the new plans and…read morephones. Best store in the area

I drove all the way from North Dallas to come visit for me to hear I was extremely amazed at the…read morecustomer service I normally deal with a place in Irving but this is a much nicer shopping center and much cleaner. They have lots of inventory and the sales person was extremely friendly and helpful for the issues that I've been having on all of my phones telephones for me it's very important because I use it for my business and traveling. I will definitely be back for more service

Got some prints made here recently, the 8.5x11s were fine but the poster quality was terrible and…read moreunusable for my event. I submitted a request for refund for that item and they quickly resolved though.

Customer service was terrible and the old man at the copy station took about 30 minutes to…read moreeventually tell me his scanner didn't work. Yikes.

Haven't been to a super center Target in a minute. This one is pretty big, it's clean, and much…read morebigger than a Normal Target. This one has a huge ULTA section so if you do t feel like going to the actual ULTA store you might be able to get stuff from this Target. We came for water but we ended up spending almost $200. Got clothes, snacks, and yes we got water. They have plenty of registers but only one was open with a actual teller. Also plenty of self-check out which I'm not a huge fan of. If I have one or two items sure I'll use it. But if I have a ton of stuff., no way i'm going to use self-check out. I still love Target though.

Beware: Not sure about men's restroom BUT this is the Women's Restroom and it's so unsanitary…read more Toilet paper all over, the roll holder is off and plunger laying wherever and we'll see the photos for yourself. These are of all the stalls and other areas of the women's restroom. Where's the managers making sure restrooms are being kept sanitary/well kept. Get it together Mesquite target management.

Where do I start, Angelina was super helpful and answered every question I asked. Customer service…read moreat this location is top notch and you can tell they love what they do. Maria is also on top of her game and didn't hesitate to give me all the info I needed I would give 10 stars if it were possible

The employees are so unprofessional they are not even representing the company they are just…read morehanging around and that makes me feel uncomfortable I'm at a store not a garage sale. Also they don't know how to use the computer to change our phone to a new offer we had to end up calling by phone to customer service and they said they did everything wrong so I can't imagine how many ppl are over paying for a special when they don't even know how to do so. They need to send a manager or retrain them. Poor coroner service never again going there.

This store is great. The Manager is very knowledgeable about the products and he recommend the…read morebest plan for me. I live no where near this store but will continue to patron this location just for the customer service.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our DALLAS store today.