Dr. Chacha is very welcoming and offers good advice for stuff like dry eyes and getting more from…read moreinsurance.

Owners are less interested to entertain you. Checkup was done in less than 10 minutes and no one is…read moreso much interested to show me the glasses if you want to buy one from there. It was good before but my last visit was not satisfying at all. I had my 3 prescription old glasses with me to make sure I get different frame this time but I left the office without getting any glasses even if my numbers were changed. No proper explanation of my eyes evaluation. Not a single question like "do you have any other problem/issue with your eyes or vision?" Less then 10 minutes and handed me over the new proscription paper and done. Even if there was only one person there at that time which was me. No other patient was there. I want to buy glasses from there but I thing now I will use the proscription and buy it from somewhere else where people are interested to show me some frames AT LEAST.

I've been going to Harleysville eye associate since 2021 and my experience has been roller coaster…read more With my first several pair glasses, I've always had to bring back due to lens not properly made to my prescription and had to get them send in redo under warranty. More recently 2025, they did it again. At the office, vision appeared to fine at first but after a week using at work, I've notice couldn't focus on monitor and during presentation on wall flat monitor. After explaining to them, they said the place that makes lens didn't do good job with correction. So, I've patiently waited another 2 weeks to get my new glasses back. After that fiasco, glasses was perfect but then the frame broke. It was AllFlex listed $130 which my company eye plan covered cost. The hinge decided to slide out one day during normal usage. They replaced it no question ask with one in store. 6 weeks later, I was on vacation and same thing happen frame. End up having to super glue to get me through vacation and then paid them another visit. I was so disappointed and ended up paying additional 110$ for upgrade frame. One thing to note, this place doesn't carry many quality frames, like Lens Crafter and alike. They're small outfit and feel frame cheap and overpriced even with insurance. I don't recommend this place and will look for elsewhere come next year. I think gave them enough tries and chances to improve but don't see it. Don't need headache, prefer my glasses done right first time. I've paid good $$ for service and overpriced frames and not getting quality. Don't need apologies and we'll make it right for you; that's just all fluff talk.

Refused to give me my own medical records. They told me they were on the patient portal and they…read morewere not. When I told them they were not on the portal their response was because my prescription was expired. I told them yes, I know I have a new appointment elsewhere today and need to bring in my old prescription. The girl who answered the phone had the most attitude for no reason saying they followed the law and handled things the legal way and I had to come in in person to get them. I explained I was not in the area and I asked to speak to someone else. The second person I talked to then offered to just fax my old prescription over to my new doctor. Why wasn't this option given by the first girl? Because she was a raging bitch who was intentionally being unhelpful. This is the second issue I had with this place. I went for an eye injury and they processed my card. Then they started to harass me saying I never paid. I literally watched them swipe my credit card. The doctor also smells like cigarettes. Don't go here unless you enjoy being treated like shit.

I had a very disappointing experience with this office. While Dr. Lim is knowledgeable, the overall…read moreexperience at her office is overshadowed by terrible customer service and billing issues. The new front desk staff member, an older gentleman, was extremely rude and unprofessional. When we raised a legitimate concern, he responded by mockingly pretending to cry in front of my face (yes, seriously). When I called him out on this behavior, he couldn't even look me in the eye or apologize. It was the most immature interaction I've ever had in a medical office. On top of that, the office appears to overcharge, and getting in contact with anyone is extremely difficult. Calls often go unanswered, and resolving billing or scheduling questions becomes unnecessarily frustrating. A healthcare office should treat patients with professionalism and respect. Unfortunately, despite the doctor's clear expertise, the front office experience makes it difficult for me to recommend this practice.

After multiple conversations, including confirming 2 days ago, I got a phone call while I was IN…read moreTHE PARKING LOT about to walk in for my kid's appointments that they do not, in fact, take their insurance. Talk about a massive waste of my time.

Dr. Chokshi is a smart and knowledgeable doctor with a gentle demeanor. The staff was also helpful…read morewith selection of frames and appropriate lenses for my needs. My husband and I have been patients of Dr. Chokshi for 5 + years now. We followed her from her previous office where she worked and now to her private practice. Excellent care.

I had been a patient, left and came back. New doctor, new experience. Signed in, did my forms, new…read moreprocess which is a little more expensive and not covered by my insurance eliminates the need for dialation which is a definite win in my book. So glad I came back! Very happy with my experience!

Dr. Clark and his medical staff- (those fabulous individuals you are fortunate to see, once you…read moreleave the receptionist area, and those who are supposed to schedule, return calls, and are receptionists). Dr. Clark and his staff of nurses and residents are phenomenal. They are consistently extraordinary, which I attribute to the exceptional leadership of Dr. Clark. Too often, there's a large disconnect between the scheduling staff who continually do not return calls, and multiple messages need to be left on each office's voicemail. If you're complacent, you may never receive a return call for any reason. Nearly every time you call any one of the office locations, you must leave a voicemail, which is supposed to be returned within 72 hours. The scheduling staff operates with no sense of urgency, nor consideration. My worst experience, by far, was limited to my sole visit to the practice's Collegeville office, where the lone receptionist is belligerent, and not the first nor last person any patient would want to interact with at a physician's office. When I drove to the Collegeville location, using Waze, there was no photo to see the strip of offices, including Opthamology Physicians & Surgeons, which are all located behind a car wash. As you will see in the photos, unless you've been to the office before, it is difficult to determine which of 3-4 driveways is the entrance that leads to the facility. My initial appointment to have my eyes measured was three months from my appointment, at the time I was informed about my diagnosis. It took repeated calls, every few weeks, and an unnecessary test of tenacity, to obtain an appointment nearly two months later, as opposed to three, and visit a location that required over a 2 1/2 hour roundtrip drive. Due to insurance issues, to determine where my surgery could be scheduled, which required the billing department to discern which location(s) would accept my insurance, I was informed at my appointment that I'd get a call to schedule in a couple days. The wonderful nurse with a fabulous demeanor, that provided all measurements of my eyes, was as sweet, efficient, professional, kind, and courteous as anyone could expect. I cannot pause her service enough. Three business days later, I contacted the Collegeville office, after reaching the voicemail at every other location. When the person who answered the phone was unpleasant, and quick to say "someone will call you in a few weeks", by recognizing her voice and tone, I knew she was the same receptionist who abrasively asked why I was taking pictures outside of the office, and in the reception area thereafter. Her tone was accusatory of doing something deeply wrong, and rude. Why she confronted me in a manner about taking photos, and had so much difficulty when I explained to her that Waze, the app utilized to provide directions, had no photos of the location, and that I also use the photos for reviews, she continued to question me, before abruptly sliding the glass window, as I tried to clarify from my seat. If not for the frontline staff, consisting of receptionists and schedulers, Dr. Clark has corrected these problematic issues There are few physicians I've ever encountered that are finer in the Ophthalmology field akin to Dr. Clark!

Didn't even make an appointment because they couldn't accommodate anything before December (it's…read moreOct 5). I'm on my last pair of contact lenses and do not have current eyeglasses and they told me they "don't do" sample pairs and couldn't help me get a limited prescription to get me through to December (the only office I've ever dealt with in my life who has refused this). I'm totally blind without contacts, and I guess I'm supposed to just be blind and unable to drive or work until December when they can see me, ha. When I made a comment about how much it stinks to be born vision impaired (capitalism at its finest, you have to pay to see!) the receptionist LAUGHED. So I guess the receptionist of this office thinks being disabled is a joke. Steer very clear. The next office I called in Phoenixville was immediately accommodating and made arrangements to see me this week.

This has been my eye doctor for years and even as the staff changes the quality stays the same…read more It's not just for glasses and contacts but also for real medical problems with your eyes. Thery are good, fast and have good hours to get to so when that crisis comes up, this is the place to go.

I went there out of sheer desparation. I had just had my eyes examined elsewhere and the sales…read moreperson at the competition was unhelpful! Well there loss! It is going to be worth my time and money to drive the 45 minutes to Lansdale for my new glasses and exam location! Debbie was phenomenal! She listened and shopped for me and presented me with plenty of choices. In the end I purchased two pairs of glasses, a regular and a sun. I can't wait I will be able to drive and see in comfort!

I have gone to this office many times, never once have I waited less than an hour for an…read moreappointment, and that is just to be taken back. Once back, you can easily wait up to another hour to see the doctor, it does not take that long for the dilating drops that the girls put in to work. They actually have a dilating room which had 4 people in it the last time I was there. Every patient there has a story of having to wait for unreasonable amounts of time to see the doctor. They seem to schedule a patient every 10 minutes but you appointment takes far longer than that. The ladies at the front desk would benefit from some customer service training, bc they do not interact very friendly with the patients. This office is getting 1 star bc the doctor is competent and the back office staff is friendly. Unfortunately, I don't recommend going to this office unless your insurance gives you no other option.

It would be extremely difficult to find a finer opthamologist than Dr. Clark. Not only is he a…read moreremarkable doctor, but an even finer human being with compassion, thoughtfulness, and empathy. Dr. Clark and his medical staff, the fabulous individuals you are fortunate to see, once you leave the receptionist area. Dr. Clark and his staff of nurses and residents are phenomenal. They are consistently extraordinary, which I attribute to the exceptional leadership, rapport, and fine character of Dr. Clark. Sometimes, there's a disconnect between those who are supposed to schedule, return calls, and cordially welcome you at the reception desk. He's not only a brilliant doctor and surgeon, but an artist at the top of his craft. Far too often, when you call any of the office locations, the call will go to voicemail. Dr. Clark has worked vigorously to correct this, as if it was his own family member experiencing an issue. My recommendation, if the scheduling staff does not return your call, do not wait more than two (2) business days. Call multiple times, state when you left a message, and ask again for the courtesy of a call back. If you're complacent, you may needlessly wait for a return call. Sadly, the scheduling staff, too often, operate with no sense of urgency, nor consideration. Note, the receptionist at this location, is the lone exception to an entire staff that is cordial, and nice. My sole mixed experience, by far, is limited to the practice's Collegeville office, where the medical staff is phenomenal, thorough, empathetic, and personable. However, the lone receptionist can be belligerent, and doesn't realize that a receptionist represents the initial impression of any business, as the person "behind the front desk" is the first person a patient, client, guest, or customer interacts with. The wonderful nurse with a fabulous demeanor, that provided all measurements of my eyes, was as sweet, efficient, professional, kind, and courteous as anyone could expect. I cannot praise her service enough. This practice affords patients the latest technology for examining your eyes; it's truly amazing. The consistent service that the highly professional, and cordial medical staff utilizes to provide the most effective, and efficient care is exceptional. There are few physicians I've ever encountered that are finer in the Ophthalmology field akin to Dr. Clark! He has compassion, empathy, and remarkable communication, and people skills. With this combination of knowledge, experience, skills, and personality traits. I highly recommend Dr. Clark.

If I could give this place negative stars I would! The Doctor and his assistant were very nice…read moreduring the consult but the staff are so incompetent. They were over an hour behind with appointments the day of my procedure. Patients were backed up out the door waiting to be checked in. Very limited space in the waiting room for seating and some people opted to wait outside because there were no available seats. Other patients that came in after me were seen before me and the office had the audacity to call my home and say I missed my appointment when I was sitting in the the waiting room for over an hour. The receptionist even discussed why a patient was there in front of the other patients. The Doctor previously told me the procedure I needed takes less then a minute and I feel my time was wasted. Needless to say I left without being seen for my procedure. I will never go back or recommend them to anyone. Save your copay and go where your time and you, as a patient are valued.