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    Janice B Carroll - Barrett Financial Group

    4.3 (6 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Janice B Carroll - Barrett Financial Group

    Mortgage refinancing

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    Travis Credit Union

    Travis Credit Union

    (34 reviews)

    I've been a member of this branch since 2006, back when it was Metro 1 Credit Union. When the 2011…read moremerger with Travis Credit Union happened, I was anxious--I didn't know them yet. That anxiety didn't last long. Since 2011, the service and culture here have been nothing short of outstanding. TCU Richmond is what a credit union is supposed to be: an authentically democratic community institution. Housing, healthcare, education, banking--it all works better when people are partners and co-owners, not just profit-centers for distant shareholders. There is no better value in an institution than its service to the People. Travis Credit Union operates on genuine community-first service. Two people in particular make this branch extraordinary: Indira Simon (Sr. Financial Service Rep) and Sue Odah (Sr. Branch Manager). (Over the years I've had business and personal checking and savings accounts, a home equity loan, a car loan, and other financial services.) Indira has heard all about my adventures over the last 10 years. When I left my job at Saint Mary's College in 2016 and spent years doing off-the-information grid field research (including through COVID), transitioning back to a radically changed world wasn't easy. (Still isn't.) Through all of it, Indira listened. Genuinely. She problem-solved. She was honest. She has patiently answered my emails and questions without ever losing warmth or patience. That is so rare. (Wish her a happy 13th TCU anniversary when you see her!) Sue sets that incredible tone for the entire branch. As someone who has documented workplace cultures for my research, I can say firsthand that this branch is a hard-to-find, genuinely valuable community resource. Things are hard for lots of folx right now, and the world is changing rapidly. Someone solid, honest, and who understands what true service means: that's Sue. She's clear, straightforward, and deeply caring. She's one of the good ones. Sue and Indira are the reasons I refuse to change branches, even though I live further away now. They're why I'll always be a TCU member and why I'll always recommend it to others. I can't wait to see the new Richmond Branch remodel when it's done--so exciting!

    My time spend with Mariosalava was unprofessional and rude. She spent most of her time talking down…read moreand belittling us. She also said "Im not Lawyer but " then proceeded to give us horrible legal advice.

    US Financial Mortgage Lending - The ladies from our office. Laureen, Kathi, and Nicole Donn our Branch Manager/Owner

    US Financial Mortgage Lending

    (6 reviews)

    I'd like to share my experience with you. In 2021, I began house hunting and was disappointed with…read moremy initial lender, as big commercial companies often prioritize their wealthy clients, which wasn't the case for me. I was introduced to Nicole through Feagley Realtors during the pandemic when getting immediate help from a lender was challenging due to high demand. Nicole promptly handled my paperwork and assisted me in securing a very good first loan as a first-time home buyer. The remarkable part is that it was all done over the phone and email; I only met Nicole in person after the closing. Fast forward two years later, I returned to Nicole's to strategize my second loan. Without the advice and attention Nicole provided the second time around, I'm unsure if I could have obtained another excellent loan for a second property. Nicole and her team worked wonders for a blue-collar worker like myself, hailing from Richmond with little money but a dream. I'll forever be grateful to Nicole and her team for turning my real estate dreams into reality. I hope to return to her office for loan #3 when the time is right, God willing. I strongly encourage you to consider talking to my lender. Honest, Reliable and down to earth person!

    Nicole and staff made our dream come true with our first home purchase in 2008, and once again in…read more2020 with the pandemic and everything else going on in the world, they were able to pull it off again and help us with our current home loan! They were friendly and kept us informed every step of way! Thank you Nicole and team once again!!!

    Janice B Carroll - Barrett Financial Group - mortgagebrokers - Updated August 2026

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