I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Truly awful flight from JFK to Tokyo last October. The premium economy seats were quite uncomfortable and the food was unbelievably bad. Also, the service was shockingly poor from the flight attendants. Meanwhile, the flight back from Tokyo to Chicago with premium economy was very good. We would never do premium economy again from NYC. We wonder why it gets such rave reviews read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I fly JAL within Japan, to Southeast Asia, and to the United States. I have used business class as well as economy. No matter where I have flown with them or what class, my flight has always been SUPERB. I have never had a problem with their flight attendants, who have gone out of their way to deliver great service. On top of that, their food is fantastic, and not just in business class, but in economy class as well. On the flight from Tokyo to JFK (NYC), they put out a lot of snacks in the back of the cabin, so passengers could help themselves. This was on top of the two great meals that we had. The restrooms were spotless, no odor, and a pleasure to use. Yes, the cost of a ticket with JAL is more than that of many other airlines, such as United, but you get what you pay for. I have also used United, and my review is there for you to read. Needless-to-say, I did not give them 5 stars. Use them at your own risk. So definitely, if you have to choose between JAL and another airline, JAL is the way to go, unless, of course, it is another respectable, civilized airline such as Qatar, Singapore, or Emirates. May I suggest that if it is a choice between business class on, say, United, and economy on JAL, that you choose the economy on JAL. You will have far better service, a much more comfortable flight, and be able to arrive to your destination with your sanity intact! 最高の航空会社です。全く問題がありません。 read more

Running in this year's Tokyo Marathon we were not looking forward to that 14.5 hour flight from NYC to Japan, and I am so glad we chose Japan Airlines as the whole flight experience was terrific. We had never eaten and drank so much on any flight! No problem staying hydrated and there was constant drink cart service and attendents who walked the isle with hot and cold beverage options, along with free alcohol too if you wanted a cold Kirin brew, or five! Meal and snack options were also a pleasant surprise as we were stuffed the whole flight! Tasty food offerings for sure. Traditional Japanese fare and a mix of western foods. Fun options. Terrific and attentive staff. Very nice and helpful. Clean and spacious bathrooms too. We flew Premium Economy both ways and it was totally worth the price. Spacious seats, plenty of legroom, and great tv entertainment with so many first run movies to view. Comfy slippers, blankets, and care packages came with our seats. The 14 hours went by so fast as we caught up on many flicks we had missed. We didn't even nap at all the whole flight to Japan. The whole experience was just too good. With our tickets we also enjoyed access to thier lounge at the airport which offered freshly made hot meals, beer, drinks, snacks in a nice setting. All at no extra charge. International flights offer so much more than what domestic flights give you that's for sure. Overall, it made our long flights to and from Japan a wonderful experience. read more

This was my time using Japan Airlines out of JFK and it was a very pleaseant and uneventful experience. Well the only reason I am not giving 5 stars is because I always have difficulty accessing their website. This caused me not to be able to request a window seat, ok and me waiting to the last minute to try and request it had something to do with it too, lol. Nevertheless, to my dismay the flight was full and I was in the middle seat for both flights traveling to my destination for over 20 hours, ugggggghhhh... Thankfully on the return flight home I was able to get two aisle seats. Surprisingly, my middle seat adventure wasnt too bad. Thankfully the seats were roomy, the leg room was bigger than I expected (still having flashbacks of Hawaiian airlines tight ass seat space, but I digress). Customer service was amazing, the airline staff kept smiles on their faces. The food, drinks and snacks flowed regularly, woo hoo. I lovvved those rice crackers and always requested more than 1 and they obliged with a smile. There was plenty of entertainment to keep you busy via your personal TV screens with music, movies, news or games. Now if you pay a bit more well A LOT more than what I did you can enjoy more luxury seating in first class with the seats that recline with leg rest as if you're in bed. Ahhhh one of these days, I will treat myself. :-) I would definitely fly with Japan Airlines again and again. read more

Japan Airlines - Loved these snacks - Airlines Near Me - Queens, New York

Flight was great Seating ok Entertaining great Food was a bit of surprise The idea of having beef stew for breakfast was interesting The food was well presented Great staff Any issues I had were addressed Definitely fly this airline again And clean bathrooms read more

Bad news: Cathay called me super early in the morning (5:30am!) to inform me that my flight to Tokyo has been canceled due to the engine problem. Great news: Now I get to fly with Japan Airline, one of my favorite airlines!!Talk about blessing in disguise!! Woohooo!!! What I love most about JAL is its meticulous and gracious service from the ticket counter all the way to the cabin. I've flown with many different airlines in my life but JAL always impresses me most with its outstanding quality customer service.It's truly refreshing to be treated so politely and attentively and there's none of those attitude and aggression much too familiar to New Yorkers. Although I prefer Cathay's 45° cubicle seat layout which provides more privacy, the JAL business seat is quite comfortable especially in bed positions. With a down-filled duvet and pillow, I was totally relaxed and fell asleep instantly. Each seat comes equipped with a decent size multifunctional TV, but Cathay has a bigger awesome screen and big DJ headphones that are beyond compare. However, JAL always gets the priority baggage right unlike Cathay, and has the cleanest bathroom! Now, the most important category..... FOOD!!! JAL's inflight meal rocks!!! It's the BEST!!! Just see my photos, they speak for themselves. They are not only beautifully presented, but also sensational!! Make sure you choose Japanese style meal, it's so worth it, trust me!!! The vanilla mousse was EXCELLENT, it melted in my mouth ...mmmmm!!! Jewel-approved!!! JAL offers vast selection of food choices as well as good wines & champagnes and on-demand second meal service is welcome too. I completely pigged out more than I should, and kept going to the snack bar for more new snacks. Check out the chocolate truffles if they are available..... sooo good!!!! Another FTR!! Yay!!! Hehehe!!! read more

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One of the best flight experience ever! The staff is very nice, helpful, and polite. We flew from NYC to Tokyo in Premium Economy, and the service was excellent. We enjoyed the lounge at the airport as well. The quality of their food is much better than most others as well, especially after I used mostly Continental/United in the last several years, flying with JAL made it feel like I was a royalty. In comparison, JAL flight attendants were super sweet, the drinks (both alcohol and non-alcohol) were free, and tasty food and snacks, also free. It made our long flight to and from Japan very enjoyable! read more

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Best flight experience ever. Even though I fly across the Atlantic 2-4 times a year, it was the first time for me flying to Asia. JAL made the 14h flight Fron NYC to Tokyo and the 7h flight from Tokyo to Bangkok (and back) an actually enjoyable experience. I loved the plane: the 777-300 is wide-body twin-engine jet airliner, and although it's a pretty big plane, its wide body made boarding the aircraft and disembarking a faster-than-usual process. Flight personnel are incredibly polite and provided amazing service. Food, even though not amazing, was certainly better than your average long-range flight. The bathrooms are larger than usual, and always kept clean. I also liked that they restocked disposable items such as toothbrush throughout the flight. I particularly enjoyed the premium economy seats we got on the flight back to NYC. TONS of extra space, which for somebody like me who's 6ft1 and change, it really makes a difference. These seats feature a fixed backrest; this means that the space in front of you stays always the same even when the passenger in front reclines his/her seat. We also got access to the Sakura Lounge at Haneda and Narita, which was great. Can't wait to fly JAL again. read more

This bankrupted ex flag carrier of Japan used to offer nice service, but not so. On my last two flights the FAs were so incompetent in extent that people were still in bathroom and walking around during take off (!!!) I refused to fly on Goverment vail out carrier. read more

An airline deserves 5 stars when you get amazing service in business or economy. Business: I didn't get one of the newer planes. Despite the seats not being lie-flat, they were still pretty darn comfortable. It was my first time on a Dreamliner. What really got me was the food - go for the Asian option if you have two. After the first meal (which is more intricate than any American airline meal will ever be), you have a menu you can order from whenever you feel like it. Everything was delicious. The flights within Asia were also pretty nice. Sadly, no toiletry kits - they offer items from a basket instead. Economy: I was on a Boeing 767-300 "New Sky" in one of the first economy rows. They weren't joking about the extra seat pitch. Also, you'll find that JAL Dreamliners are pretty warm inside - don't need to swaddle yourself in a blanket. Attendants were patrolling the aisles throughout the flight with refreshments. I was trying to change my SIM card while the flight was boarding. A flight attendant was attentive enough to notice and offer me her flight pin back to pop the SIM open. I loved the food - Air Mos! And they really do board about 30 minutes before takeoff from NRT. Lounge: If you have time, check out the lounge at NRT. Beer machine, more snacks (I think there are pastries from Maison Kayser), massage chair, and free massages (but doesn't seem to coordinate with my flight times :(). read more

I'm always in Japan for work. So...I need to eat, drink and sleep a lot while traveling in my typical business class cabin. I also must eat and drink a ton while in the business class lounge at the airports. This airline was solid. Lots of room (flat-bed-status), cute, attentive and friendly Japanese female flight attendants. Lots of food options to order. I ordered like 12 meals on the flight back (only 10 on the flight out). Sake, wine and Kirin beerzzzz were flowing. Mind you, I always take ANA to Japan on my business trips. I may have to take this airline again next month. read more

Went on business trip from JFK to PVG connect at NRT, on Japan Airlines business class. The service was excellent from the moment you enter the plane. The business class airfare was the cheapest compre to CI, BR, KE and OZ... And the food was also very good (for in-flight meal). At anytime, you can order drinks, food and snacks from an remote control. I definitely recommend JAL Business Class for people looking for comfort, relaxing and good meal. read more

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JAL is an awesome airline but there's one major problem out of JFK... The awful Air France lounge. Seriously. This is one of the worst lounges in the country, especially if flying in F. JAL could at least partner with Lufthansa or even move to Terminal 8, just as CX has. Besides that, the JFK to HND route, coupled with the punctuality of JAL, makes JAL one of the best bets out of JFK. Plus the champagne. read more

How did I find myself drinking a glass of complimentary red wine and eating caramel Haigen Daaz ice cream while watching the Great Gatsby on my private seatback movie screen? I booked a flight on Japan Airlines. There are very few airlines that can make a 14 hour flight as pleasant and comfortable as Japan Air. With friendly stewardesses, surprisingly good food (the chicken teriyaki and soba noodles made for a nice dinner), clean bathrooms and in-flight WiFi at a decent rate, I can't find anything to complain about - other than my own tedium at times. The ticket counter at JFK was also super helpful in getting us hooked up with Japan Rail passes - a must for travelers trying to get around the country. The shinkansen is the way to go. Overall, 5 stars and then some. Wish I could always fly with JA! read more

It was my first time flying JAL to Japan...and I really have to say....Service was extraordinary...flight attendants are nice and attentive. Have you ever press the call button and the flight attendant never comes? or when they do, they just thought you pressed the button by accident and just walked away? But with JAL, you will be seeing a flight attendant coming your way in less than a min. Amazing! Food was good, and i love that they serve green tea....=) service was excellent throughout! Best 14hrs on a flight!!!! read more

I flew with Japan Airline May this year to China with a four hour lay over in Tokyo. The business class seats were very spacious and comfortable. Meals served during the flight were also top notch. I ordered additional meals in between and tried Yamakazi single molt scotch. Services were always exceptional. read more

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Buyer Beware - Bait and Switch! I purchased 2 tickets (for me and girlfriend) to fly from New York to Tokyo on one of their 787 Dreamliners. We were extremely excited about flying on a Dreamliner. It was a big reason why we chose to fly on JAL. We elected to stick with economy seating because the 2-4-2 configuration allowed us to have a section to ourselves, with no middle seat. Before our trip, however, the airline made two unilateral changes: 1) Delayed the flight to Tokyo by 2 hours, which impacted our plans upon arrival. They called to tell us this, yet made no mention of a plane change or moving our seats; and 2) With zero notice, the airplane swapped out the advertised Dreamliner to an older model with 3-3-3 economy seating. Additionally, they separated the two of us on the 14-hour flight, and we no longer are seated next to each other. The flight is fully booked, so we were stuck. Overall, we are extremely disappointed and frustrated with JAL, and would advise caution when booking with them. JAL advertised a certain plane and seating chart, plus specific flight times, then after they received our money, switched us to a worse plane, moved our seats apart, and shortened our vacation. As others have noted, JAL's customer service is awful. They don't even pretend to care, and make no effort to address travel issues they have created. We made phone calls and emailed customer service. The only option they offered us was to cancel our flight just weeks before we were scheduled to depart, when other airlines are booked or super expensive. Anyways, if you are going to purchase tickets on JAL, be prepared for disappointment. read more

WORST AIRLINE EVER. Customer service is rude AF even after putting you on hold for 1.5 hours.

The staff on the flight were top notch in terms of service. I left my phone at the gate in JFK, and they were so helpful and supportive. I eventually received my phone at my hotel. I am super impressed and looking forward to my next flight on JAL. read more