I got to enjoy a flight from San Diego back to jfk in their Mint seats and was very impressed. This is my first time ever flying JetBlue and I mainly selected them as United could not guarantee a lay flat seat for my red eye flight back to nyc so while looking for other options JetBlue became the winner. I had zero issues with check-in, security or boarding. Everything was so quick and seamless, the terminal for JetBlue is terminal 1 which doesn't have anything to eat. Unlike terminal 2, which has the lounge. Either way it didn't matter much to me given the time of my flight. When I boarded the plane I was shocked the flight attendant came to show me how to navigate my seat. I have never gotten this from neither Polaris nor Singapore airlines! We were always left to figure out how the seats work on our own! It was refreshing! She was so kind and friendly. I felt really welcomed. I opted not to eat anything and fell straight asleep right after takeoff and lay flat my seat. It was a very comfortable ride. And an extremely smooth landing. Kudos to JetBlue you definitely have won over a new passenger! read more

JetBlue Airways - Airlines Near Me - Jamaica, New York

Flew from Vegas to NYC. You have to pay a minimum of $74 for a seat selection. After checking in I went to the front desk to inquire About additional seat options and was told there was none, also, we were obligated to check in our carry ons because they allegedly had no more upper bin space. Once getting in the plane we found there was still upper bin space available and seats available. Poor costumer service with check-in process. Onboard: Decent leg room for a 5'5 female. Rest board entertainment was provided, free onboard wifi. read more

JetBlue Airways - Seat - Airlines Near Me - Jamaica, New York

When you board the plane and see a weird brown stain on the seat beside you, it's not a good first impression of JetBlue. We had to wait on the mechanics to check some things- which I was totally fine with because safety is always first, especially in the air. Then, we spent about 45 minutes waiting + taxiing to the runway, before the pilot told us we were going back to the gate due to said mechanical issues. Once we de-planed, we had to wait over an hour for a new plane to arrive at the airport to take us to Charleston. Walking around the JetBlue terminal at JFK airport, I saw most other flights were experiencing delays as well. The airline did issue us $12 meal vouchers on our credit cards, but by the time the voucher reached my email inbox, I was trying to stay close to the gate to avoid missing my (new) plane. I wish we'd been told about the meal vouchers as soon as we got off the plane so that we could have used it. Once we boarded the new plane, we still had a long wait to taxi to the runway and take off. We arrived in CHS about four hours late. The airport was still crowded at the gate, as the plane was flying back to JFK at 10:30-11 PM at night. The redeeming quality of JetBlue was the free in-flight wifi. I'm really glad the pilots turned it on as soon as the doors closed. I was able to crank out a few Yelp reviews and keep my airport ride updated throughout this saga. read more

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Canceled flight due to lack of air traffic controllers and was told "weather" cancelation is the reason. As a 61-year-old single woman with her arm in a sling, I requested a place to sit. NO!No offer of hotel voucher, no transportation to other New York area airports which had flights departing. No Mint or Mosaic seating either. Best they could do was a flight two days later! Horrible customer service and although she had a 10-year pin on, she was inefficient and went to three other agents for help. 2.5 hours on the phone (after 3 hours in line/customer service) and although Monica tried, she could not do anything about anything. Do not book with Jetblue unless you want to be abused, disregarded and left for dead! read more

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I can't say enough great things about JetBlue. Price is right... Haven't ever experienced delays with this airline, and, yet still give you free snack options with light beverages. read more

JetBlue Airways - Airlines Near Me - Jamaica, New York

JetBlue is our favorite domestic airline. Unfortuantely my TV wasn't working. They have the best entertainment selection including live TV, movies, and music. Their choice of snacks isn't as good as it used to be. read more

Honestly completely and utterly awful. I had a flight which was cancelled due to "Weather Problems", on 5 am Saturday. These guys decided to book our flights for 8PM Sunday which is completely and utterly unacceptable. I just missed an entire weekend at Puerto Rico and nobody at customer service is picking up my call. Roughly 39 hours pushed back with nothing from them. I had PTO and other reservations set up that I had to cancel without any explanation besides weather. Will never be using Jet Blue again and will continue to write these reviews at every place I can. read more

Our plane had a few issues before takeoff and the engine needed to be worked on. In that moment, I was completely fine with waiting -- I'm a take your time type of girl. I only have one life to live, and I'd much rather be safe. The highlight of the trip was definitely the flight attendants, especially Noemi! Noemi, if you ever come across this, please know how much I enjoyed your energy. You bring joy in such a professional yet down-to-earth way. Flights truly need more attendants like you! During the flight, I watched the Claressa Shields movie (which was really good), snacked on my plantain chips, and sipped on cranberry juice. We made it safely, and when we landed, we had a cheer for safety moment. read more

JetBlue Airways - Outside - Airlines Near Me - Jamaica, New York

They cancelled my second flight as I was on the first one and don't have another flight for 3 days! On top of that we were unable to speak with a representative! It was the worst experience ever. read more

My overall in flight experience was phenomenal. Especially, Beto, the flight attendant. My 3 issues are: 1. The meal vouchers 2. Perks 3. Delayed flight Loooong story short, the flight was delayed by 4 hours, I was issued meal vouchers that I could NOT retrieve within the 24 hour time period, the system glitched so I was not able to use my perks as a TrueBlue member that I am entitled to, so I called customer service. The first representative was having phone issues, so she just hung up on me. After I called again, the second representative (Precious) stated: 1. Precious said she could not reissue the meal voucher (which was a credit to my JetBlue credit card, not a monetary refund) 2. Precious stated that jetBlue's computer system glitched and she's sorry. She then stated that I am more than welcome to book another flight before 1/31/26, and use my perks before my perks expire on 1/31 (because I can just book a flight anytime.) 3. The flight had an uncontrollable delay, so there will not be compensation issued. I've been a True Blue member / card holder for 10 years, and I typically am satisfied with jetBlue. This is not good customer service AT ALL! After escalating my issue to a supervisor, Julie took the time and patience to explain everything from her end. (She was a gem!) 1. I was issued the $12 meal voucher per traveler in the form of a credit. (Thank you). 2. The perks issue was not resolved, so I am out of luck for THEIR computer glitch. 3. I was not issued ANY compensation for the delayed flights, due to the agent(s) documenting the reason code multiple times with two (2) different reason codes. Therefore, it was undetermined what the actual issue was AND as a result it was deemed that I would not be compensated. UNREAL! read more

JetBlue has one of the best loyalty programs available. Mosaic customers that reach level 4 are well treated and the appreciations is displayed by access to lounge in JFK . Ad they grow it will be better and expanded to other airports as well. They need to include the Barclays card in this program like Delta and AmEx. They bring said I have the following suggestions: Access to the airport is under construction for years now and years to come. Boarding the disabled first slows the entire process when if they were boarded last with only checked bags and seating specified for disabled so they exit last it would improve the process for all the regular passengers. It is usually a miracle when the plane lands that many can now eagerly walk briskly off the plane. Also designated boarding rows are not consistently utilized by all airlines and should be. read more

I loved flying with Jet Blue when they had flights out of LGB, so I decided to fly again with Jet Blue from a different airport. I was in first class or what they call MINT class on their Air Bus 321 going and 321 neo coming back. I sat in 4A going and 1A coming. A321 had a different seat configuration than A321 neo. On A321, I picked an even row seat as these are single seats and larger than the ones in odd numbered rows. On A321 neo, the seats in row A are their mint studio seats and are larger than the mint suite seats in rows B onward. Both ways I really enjoyed the lie-flat seat with the soft comforter and pillow. Mint Studio has the largest TV on a U.S. airline and extra space/side seat in case you have someone flying with you come to sit and chat. It is very private as it has a sliding privacy door. FAA regulation only allows to close the privacy door if 5 or more flights attendants are on board. Also, Wi-Fi was included along with meal service, alcoholic and non-alcoholic drinks, and 2 checked luggages in mint class. Directly behind the last row of Mint Class there is a snack pantry available to all passengers to get more snacks than what is handed out. I thought this concept made for efficiency. If you wanted a snack you can get it without having to wait for a flight attendant. The food options were great and tasty. The staff all had great attitudes and I felt at ease flying with Jet Blue. read more

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Flew out of JFK the other day and it was a mediocre experience. Booked via a corporate travel agent and everything worked. Purchased economy and was able to purchase an Even More seat that also included priority security along with priority group A boarding in a separate transaction. The JetBlue app was great and was able to check-in 24 hours prior to my flight, including my Trusted Traveler number for TSA Precheck. Tracked my incoming plane before leaving Manhattan and was pleased to see my plane waiting at JFK since the night prior. Upon arrival to JFK, received a collection of texts, in-app notification, along with emails informing me of a 2 hour delay. Turns out they had to ferry a plane from Boston to JFK, which was also delayed by an hour, resulting in a 3 hour delay. At the 3 hour mark, JetBlue brought out mini waters and snacks that were identical to the ones that are found in the JetBlue pantry on board. Interestingly enough, this was also our boarding. I'm not sure if it was the agent, the mic, the speaker by the gate, or my ears, I wasn't able to hear a word that the gate agent was trying to say. It appears that all of the passengers around me were also having similar listening comprehension difficulty. Once on board our ~1.5 year old A321neoLR, the cabin featured larger overhead bins for storing luggage like a taco. Group A boarding is almost a must on domestic flights in order to secure a slot in the overhead bins. The Even More seat at the Emergency Exit row was gigantic at 37" of pitch. My understanding is that my row didn't recline. I've stopped reclining when flying Economy nowadays. The IFE was great featuring personalization in addition to DirecTV, TV shows, movies, and audio. Despite being a new plane, the seat cushions were starting to wear out, making the ~6 hour flight rather uncomfortable. Cabin crew were all in JetBlue uniform with their name tag. Some opted to wear tight nitrile gloves. Once in the air, cabin crew thanked the Even More passengers for their business and offered some chocolate chip cookies. This was followed by in-flight purchases, complimentary snacks, and then complimentary beverages. JetBlue's competitive advantage seems to be unlimited premium snacks along with their inflight pantry concept. It was also odd that the seatbelt sign was left illuminated for the entire flight... read more

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This airline is the worst! The people working here are rude and unhelpful. They have a power trip. Had one lady yell at people to move a foot forward repeatedly. Think this airline has really low morale. People seem to hate their jobs and want to take it out on the customers. So better! Worst airline ever! Happy Yelping! read more

I never had problems with Jet Blue and luckily they got a point system where you can earn points and rewards for using Jet Blue and apply your points to your next trip using Jet Blue. The flight attendants always pass out chips or cookies and I always get the blue chips. The chips taste very good and are very crunchy. We also get juice or soda and they have to pour in a plastic cup instead of giving you the can. These Jet Blue planes have tvs for each chair. Headphones have to be paid if you don't have one on hand. read more

When we fly from the west coast to the east coast, we usually fly Jet Blue. Flying from SFO to New York on a red eye works for us. Ticket prices are fabulous and the terminal has all you need while you wait for your plane to arrive. Flight attendants are gracious and the plane is clean. Don't forget that some in flight food items are not available on flights in the air after 8pm. You will get as many beverages as you would like and snacks too. There is free wi-fi on board and outlets to charge your ipad, phone, or laptop. Don't forget that if you book your flight using your Jet Blue Premium credit card that you get one bag check-in per ticket. Thank you Jet Blue! In fall of 2025, the Jet Blue Airport Lounge is supposed to be open and available in JFK Airport. read more

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This trip started out great in San Francisco TO NYC. The return was a nightmare. I WILL NEVER FLY JETBLUE AGAIN. Return started with a text in the AM saying MY DIRECT flight home was cancelled. I called and after a little while got rescheduled for a flight WITH A LAYOVER that was 4 hours earlier, requiring I cancel my half of a day plans to accommodate. Then I get to the airport and find out that the rescheduled flight is now delayed by 2 hours causing me to miss my connection flight. NOw the reconnection is scheduled gettin g my family home at 1 AM. Never again. read more

On the way to ABQ, my flight was delayed 3+ hours because the flight attendants were still in the air on another flight when we were boarded onto the plane. On my return flight, we were delayed 5+ hours overnight, with no hotel vouchers. They did not tell us there was a delay until right before we were supposed to take off, so we were already at the airport. When I reached out to the airline for compensation due to these significant preventable delays and poor communication, they stated that it was not their fault. Customer service was not concerned in the slightest with making things right. I will not be flying jet blue again, and I highly recommend others don't either. read more

Policies need to be improved while airline tried to sell you partnership business they will not apply mosaic Tiles to those spendings while they advertise that like full beneficial transfer. So if you try to build JetBlue mosaic 1 benefits, plan you need to know your family member needs to be part of thrublue member plan and not to buy partners flights tickets for example United Airlines you will not receive none of the benefits only true blue points maybe read more

this airline is terrible when your flight gets canceled they do no help you find another flight or anything i am trying to see my family and i cant so take another airline avoid at all cost read more

JetBlue's main hub at JFK is T5, and all JetBlue flights departure at JFK are from here. I've experienced that their local staff weren't as helpful as other crew from different hubs. read more

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Jet blue! how could you be any worse!!! long hold times online for an hour plus!! and then getting disconnected !!!! after an hour wait. then locally never picking up the phone after calling 6 times!!! just trying to change a flight!! and the airport kiosk in JFK is not efficient at all. took a half hour to get through customs....and I have TSA!!! read more

Jetblue Airways is my favorite Airline to fly out of Las Vegas to New York City, JFK. JetBlue Airways flying out from JFK, Terminal 5, to Las Vegas, offers a variety of non-stop flights in the morning and evening to Las Vegas. A lot of times I'll fly out Friday evening or Saturday morning from JFK. Usually, JetBlue Airways departs on-time from JFK. The flights are always packed to Vegas though! Boarding is super quick and organized! Jetblue is one of my favorite airlines. During the flight, you'll have access to a TV and a charging station, on most planes. TV options include free movies, music, and DirectTV during your flight. JetBlue also offers complimentary drinks such as soda and coffee. Snacks are also provided. I think right now, they offer pop chips, pretzels and 2 other options! My flights into Vegas are early, usually by 10-20 minutes. The only other airline I'll fly is Southwest, which is a completely different experience than JetBlue, but JetBlue is my preferred airline if I am going from Vegas to the Northeast, like New York City! Prices are usually cheap if you book in-advanced. If you need to make a change same-day, depending on the ticket you booked, you can change to an earlier flight for $75.00. Team members are amazing on the JetBlue flights! read more

JetBlue Airways - Airlines Near Me - Jamaica, New York

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I really like JetBlue, it's always affordable and easy to navigate the website. The staff is nice and never rude. They try to stay organized. The seats on the planes are decent but the restrooms are soo small. I wish they were a bit more spacious with the restrooms and seats. Otherwise, great airline read more

My flight was very delayed on 6/21 from730 am to 930 am. The flight attendant named Debbie was very snotty towards me without provocation. I believe that people who can't work with the public should not work with us. I was also surprised to see that she was heavy set for a flight attendant!! read more

58 passengers on a 200 seat plane and they forced us all to sit 3 per row in the front and back of the plane very uncomfortably and no air 90 in the cabin read more

JetBlue Airways - Empty seats we can not move into - Airlines Near Me - Jamaica, New York

JetBlue's gate employees at JFK actively mock and disrespect Asian travelers when they ask questions. Flight 2715 on April 13th, 2026: A little before boarding at around 4 PM EST, it was announced at Gate 509 that boarding groups D-F would have to gate check their bags. I complied and went up to the check in desk. When I went, I calmly asked what "my rights are in case my luggage gets lost." The employee in question and in the picture looked at me and very condescendingly said, "your rights?" When I clarified that I wanted to know if I would be compensated in the unlikely event my luggage was lost, she answered my question dismissively and said under her breath "so confusing." I replied "Why is that confusing? I just want to know because I don't usually check a bag." She ignored me, and did not give me her name or employee ID. I was mocked right in my face for simply asking a question that this woman deemed "confusing." It was beyond disrespectful, and most importantly I was outright ignored when trying to confront her about her behavior. I am a solo Asian traveler and I believe that I may have been discriminated against or mistreated due to bias about my intelligence, common sense, or language skills. No person should ever be treated with outright, blatant disrespect for asking a question, even one that someone else thinks is "confusing" or unnecessary, much less a representative of an airline. I am very disappointed to see that other Asian travelers have had similar experiences. I hope that people, especially in the Asian community, will reconsider flying with JetBlue until these issues are resolved. read more

I seem to find all the reiterations of names each time I check into an airline terminal or actual carrier. How many times can you list Jet Blue. My guess is that a different way of listing them effects a new review. This one is pretty much a copy of what I have said before. I can't say enough about JetBlue, it is an amazing airline. It has always been a great airline. Jetblue has always been my airline of choice but can't always be my airline based on destinations. Their planes are always clean when we get on. Unfortunately someone always stashes that piece of garbage and I'm usually the one who finds it. LOL. They do a great job of preparing flights from customer to customer. The attendants are always very friendly, courteous and professional. A great group of very talented and committed individuals. They should all be very proud of themselves. The seating is always comfortable and there is always enough legroom. (I'm 5'11"). The video screens are a good size and there is always enough entertainment choices. I'll give the snacks an ok. Nothing spectacular but OK. I definitely miss the blue chips. Their free hi speed WiFi is a definite plus. Easy to connect and use. I don't mind flying, really I don't. When I do, I find Jetblue does a great job. I'm not always thrilled about be put into a tube and shot across the country sitting for 3-6 hours but when I do, Jet Blue is the way to go. Today was the first time my flight was delayed by 2 1/2 hours. That means when the plane took off, we should have been landing. They actually brought out some water and snacks for the passengerd while we were waiting. They are a class act. KUDO's to the team at Jetblue read more

JetBlue Airways - Early morning flight. - Airlines Near Me - Jamaica, New York

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I had a long-lasting grudge over JetBlue wrongly erasing my miles, but the JFK operation is more pleasant than the average experience. Security lanes were relatively brief and workers were helpful (yes this is partly a TSA thing not an airline thing but for whatever reason this was was smoother than other airport excursions). Outlets were abundant, the bathroom was clean. (Revising to 4 from 5, wrote the review while about to take off, feeling less generous after a maintenance delay and a return to the terminal (Updating once more. Still at the airport at 6:33 instead of the 2:15 flight. But they did give out snacks, plus a $12 food voucher, which wasn't accepted at the place I tried to use it) read more

ABSOLUTELY RIDICULOUS! They did. It follow their own rules. They kept on on board for more than 2 hours-our flight delayed for 5 hours and then last minute...CANCELLED. no other flight options were offered that night, or via email by 24 hours as we were told. We HAD to make it to Vancouver to catch our cruise. After chatting and speaking with several agents, one actually told me she would reimburse my transportation and hotel for the night. Then everyone else said otherwise. I have all chats saved. Plus well each traveler should've received $100 travel credit due to delay over 4 hours. I'm not happy with their customer service. Do they think we are uneducated and unseasoned travelers? read more

JetBlue Airways - In writing to receive reimbursement! - Airlines Near Me - Jamaica, New York

DO NOT GIVE THIS AIRLINE YOUR MONEY!! Not one thing has gone right for me during my experience with them. Everybody is extremely disrespectful. I will never use this airline again! read more

So far they changed the flight time 3 times. Don't know when I'll leave, they do this frequently. I missed several rides and my plans are ruined. Delta from now on read more

What was once a decent airline has become horrendous and will get worse with the merger. Bad customer service , over priced and overcharged. Have been flying for years and will no longer. Any perk they tell you you've purchase is BS. Staff unhelpful and they've eliminate food on flights - chip and crap on a 7 hour flight . I am beyond frustrated with this horrible airline read more

Love JetBlue. This is definitely my go to airline hands-down. Customer service is always nice. Everyone's always helpful. TSA is usually a breeze always worth my money I would recommend. read more

JetBlue Airways - View planes - Airlines Near Me - Jamaica, New York

Very disappointed in JetBlue's customer service. My flight was canceled with little assistance offered -- I was rebooked two days later, which was completely unacceptable. I had to purchase a same-day ticket with Delta to get home and received no compensation from JetBlue. To make things worse, I only got a $48 refund on a $197 ticket. I ended up spending over $400 just to get home. While JetBlue blamed the cancellation on weather, other airlines -- including Delta -- were flying out at the same time. It feels like "weather" is used as a blanket excuse to avoid refunds or accountability. Even budget airlines like Frontier offer a credit or some gesture of empathy. JetBlue offered nothing. This experience has made me seriously reconsider flying with them again. read more

If i could put 0 i would I've never experienced in my entire life. they cancel out flight mid air for out connecting flight. then proceed to keep us in air doing circles for 20 mins and ended up taking us to Boston instead of JFK I have a five month old and they didn't even give me water. Had us waiting inside the plane at Boston for four hours. 0/10 no for real. with no food i've been more than 24 hours traveling and they refuse to refund us or even give us meal vouchers or hotels to stay at they keep delaying our flights every hour worse experience they lost a lot of costumers today read more

I am extremely disappointed with my JetBlue experience on Flight 1867, June 26 and the handling of my son's travel disruption the following day. At JFK, my wife and I were dismissed in a rude and unhelpful manner when asking a simple seating question. During boarding, I witnessed a gate agent respond harshly to a passenger traveling with an infant and stroller, repeatedly stating she was "by herself" and refusing clear instructions, leaving the passenger confused and embarrassed. The following day, my son endured a 6-hour delay with constant confusion, being sent between staff who gave conflicting information about rebooking and hotel options. Employee LISA abruptly accused him of "threatening" behavior simply for asking what his options were, which was completely inappropriate. He was later told to file a complaint elsewhere after being led to believe one was already being taken. Notably, only after he disclosed, he is a practicing attorney did the tone of staff noticeably change, becoming more restrained and less dismissive. Across both experiences, there was a consistent pattern of poor communication, rudeness, and failure to provide clear assistance during disruption. This reflects a serious customer service failure and lack of professionalism during high-stress travel conditions. I expect this to be reviewed and addressed. read more

I have never written a negative Yelp review, but I'm sharing this so other travelers can learn from my experience. JetBlue's app displayed my JFK to Las Vegas flight as cancelled. I relied on that information in good faith. I later learned that the flight operated as scheduled. As a result of this misinformation: I cancelled my reservation believing the flight was cancelled I missed a long-planned trip and concert I spent weeks during the holidays trying to get clarity and accountability JetBlue has acknowledged that the cancellation message appeared, but has refused to acknowledge that it was an error in their system. They closed my case with a "final decision" without allowing me to submit all available evidence, including screenshots with timestamps showing the cancellation message appeared before the time they claim I cancelled. I am not asking JetBlue to say the flight was cancelled. I asked only for written acknowledgment that incorrect information was displayed in their app and influenced my decision -- something that would cost them nothing. That request was denied, and communication stopped. My advice to travelers: Screenshot everything Do not rely solely on the app for flight status Be prepared for limited accountability if something goes wrong This was one of the most frustrating customer service experiences I've had with an airline - ever. read more

one can never rely on getting to one's destination on time with JetBlue. this is so freaking frustrating and aggravating; having to wait for hours at the airport. they send notifications an hour before boarding... always always !!! it happened on Thursday July 2... you can never trust and rely on this airline getting places on time. read more

7 hours late and they did not update the status until an hour before the flight when they could have a few hours earlier and saved us a horrendous wait at the airport. Sheesh Jetblue. Boo! Btw, I interacted with multiple staff both at the gates and the "help" desk and they were uniformly lethargic, uncoordinated, rude and incompetent. It's called the "just ask" counter. What a joke! What they don't say is..." you will be met with annoyance, bored no's, stares and a reluctance to care even one iota". This is a cultural issue and not going to get fixed anytime soon. I am done flying Jet Blue aka "beat up black and blue". read more

JetBlue Airways - Airlines Near Me - Jamaica, New York

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