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    Jaramillo Janneth, MD

    4.1 (7 reviews)

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    One Medical Primary Care Clinic - The Loop

    One Medical Primary Care Clinic - The Loop

    4.0(86 reviews)
    3.3 miThe Loop

    I made an initial appointment with a doctor at One Medical after my health insurance assigned their…read morepractice as my designated PCP. I was really pleased with how easy it was to set up an appointment on the app. I uploaded my insurance information on the app and presented it again to the receptionist when I arrived for my appointment. I saw the doctor and was pleased with my care. However, I needed a prior authorization for a prescription and everything went downhill. Long story short, I contacted One Medical three times by app (as instructed) to request the PA. The app has read receipts, so the staff saw my request. I never received a response. A week before I was going to be out of my medication, I was finally able to get in contact with a customer service rep at their corporate office. She was very apologetic about the issue and had the office manager reach out to me. The office manager told me they didn't take my insurance and that they would not do the PA. I felt like the office manager was blaming me for the issue. However, my insurance company assigned One Medical to me, said One Medical was a participating office when I called, and had them listed online as in network, so I didn't appreciate the insinuation that I did not do my due diligence. One Medical had multiple opportunities to let me know that they did not accept my insurance, but chose to ghost me until I reached out to corporate. I was left without care and with an empty prescription. It was difficult to find a new provider on such short notice, so I had to go without my medication. Had One Medical paid attention when I booked my appointment, showed my insurance card to the receptionist, or during the 3 times I reached out about my PA, I could have started the search earlier and found a new doctor. One Medical is careless at best and negligent at worst. With so many other options in Chicago, I could not recommend One Medical in good faith.

    This place is a joke - Do not try to fit this place in during a work break. Got there at 1:30pm…read morebecause that's when the website said the lab opens after lunch. The receptionist then said that the lab wouldn't open until 1:45pm. Not sure why it differed from what is listed on their website but I said ok since no one was in front of me. 2pm came and I still wasn't called so I left because I had to get back to work. Total waste of time, really glad I spend $200 a year for this superb service.

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    David L Roque, MD

    David L Roque, MD

    3.8(36 reviews)
    5.0 miLincoln Square

    I have yet to visit Dr. Roque, but I want to review based just on the 4 minute and 22 second phone…read morecall I had with him about scheduling an appointment for my mother in law's I-693 medical examination. He answered the phone himself, I think. And, if not, then the person who did was extremely knowledgeable about what the USCIS requires. He got us in tomorrow and was able to answer every one of my many questions with confidence (e.g., is varicella required if she had chicken pox as a kid but has no record? what do we do about the TB skin test if she had an MMR vaccine two weeks ago? will it be a problem that she hasn't had the second dose of hep A/hep B?). I like this man already. This process is so complicated, and it's nice to have someone that understands well what's needed. I will update tomorrow after the appointment.

    If I could give 0 stars, I would! I tried to set up an appointment with this clinic which was a…read morereferral, I asked for a Spanish speaker and he said he would but then instantly hung up on me! I called again and told him that he abruptly hung up on me and he got offended saying that he did not hang up on me when he did! He explained the situation and I said it's fine, let's go ahead and schedule an appointment, and he's like "no, I don't appreciate that you said that I hung up on you!" And I told him that his attitude was unprofessional, asking who referred me to his office in which he proceeded to tell me that he thinks it would not work and that I would need to find someplace else. Very disrespectful to first time callers.

    Jaramillo Janneth, MD - familydr - Updated June 2026

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