I discovered this business when I had a very unique marquis shaped sapphire, and diamond ring where…read morethe gold prongs were so worn it was barely holding the stones. This ring is very sentimental to me as it is the only piece of fine jewelry I've ever bought myself 38 years ago. He repaired it beautifully! Today, I went to have the ring inspected and cleaned--all is still good. But I had another dilemma. I have an old radio shack frame from about 30 years ago that my son sent me a beautiful message from when he was 2 and the batteries finally died-- yes 30 years! But the problem was this old frame. I couldn't get the batteries out. I tried everything googled, ChatGPT magnets--everything. Nothing would get those stupid batteries out!! You took care of it in seconds and brought back all my favorite memory. Thank you so much for restoring my precious gift!!

Super excited as they were able to quote me for a necklace repair & will hopefully have it ready in…read morejust a few hours! Super excited to get this necklace back! The gentleman was very kind & professional.

I had walked in to get my young sons chain repaired. The young lady who helped me said "Ok give me…read morea couple minutes" and walked to the back, returned just a couple minutes later with the chain repaired and apparently it was just a simple fix for her! I had asked how much I owed and she said "Nothing, it's no problem. Have a good day" This was the first time I had been in this shop and that was so kind of her! Also as I was waiting I browsed the jewelry and noticed the broad selection. They are wonderful and I will definitely be back.

Went to get my ring resized, it was easy and they finished earlier than expected. They also had a…read morenice selection of jewelry at various prices so I could get something new!

I took my son shopping for a gold crucifix and chain. We went to multiple jewelry shops. We started…read moreoff with the small local businesses.. with gold being at an all time high, it proved to be a difficult search. I had a pickup at Bath & Body Works (in the mall) and right when we walked in we saw Segal Jewelers. I told my son we should check it out. Personally, I havnt had great experiences with jewelers in the mall but we still wanted to see their selection and prices. Both my son and I were very pleased with the service, the options and (most importantly) the price! My son was over the moon with his selection and having the knowledge of prices in town, we were given the best price and on top of it amazing service. Thank you Myra for your expertise, kindness and quality time you gave us all. Myra offered us a seat, a tv show for my antsy 5 year old, a lollipop, a drink of water, kindness and compliments. We appreciate you Myra!

Was given a quote of $100 for a diamond necklace, sapphire bracelet, and several other smaller…read morepieces. Went across the street to a PAWN SHOP, and received $520 for the same items. Had issues with apiece my husband purchased there as well

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

First time here and impressed. Quick, friendly, and honest service. Replaced batteries for 3…read morewatches: 1 Vitorinox and 2 Tags. I would come back here for all services in the future.

I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

Thank you so much Rachel Walker and Jonathan for the good treatments you gave us. It was a…read morewonderful experience from your store at Hilltop. Thank you for making my ring so beautiful. My husband asked a customized ring from you guys and you guys so amazing to put it all together. I love it. Thank you again, especially Rachel from the day 1, you took good care of us. Excellence customer service. Friendly and family environment.

I cannot say enough good things about Adele Diamond I have gotten two pieces from them so far and I…read moream truly obsessed with the quality, and the attention to detail in every piece. Everyone I have met from the Lynhavven & Hilltop locations have been so friendly and have made every process so seamless. Bri from the Hilltop location is one of the purest kind hearted ladies we collaborated on the most beautiful pieces for my son's birthstone and she made the most amazing renderings. I recommend Adele to everyone & have even brought three of my girl friends and with the help of their awesome staff have all found their engagementa rings! I will absolutely be a repeat customer for years to come!!

Great service, reasonably priced on jewelry repairs. Would definitely recommend, definitely use…read moreagain.

I have brought my diamond bracelets to get repaired over the last few years and had nothing but…read moregood experiences. I would highly,recommend them.