I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a couple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well. read more

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2 clarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling. read more

I went to the store at 1030am on a Monday morning, the door was locked, no one there. The sign by the door said they were open 10-5 . When I got home, I called the store and left a message and asked them to call me back. Cricketts! read more

The folks that own and work here are clearly committed to customer service. I've taken a few pieces there for repair over the years and haven't been disappointed. They are fair, kind and go out of their way to make their customers happy. They also have some pups that hang out at the store and really go out of their way to be the best (and cutest) welcoming committee. read more

I took my mother's engagement ring to be repaired so that my son could propose to his long time girlfriend. I asked for the ring to be resized but also for the worn very thin back half of the ring to be made thicker. The prongs holding the stone needed to be repaired. They "fixed" it by not thickening the back half at all and resized it spectacularly wrong. The prong repair was shoddy and the soldering super noticeable. The back half is now almost paper thin and basically unwearable. This place and their supposed repair was an utter disaster. read more

Once upon a time, before I saw the light of shopping local, I bought all jewelry from large chain stores. It provided "warranties" along with free inspections and cleanings, until my go-to went out of business, making every "warranty" - bridal set, birthday rings, anniversary pieces, tennis bracelets, earrings and "push gifts" x4 - useless and defunct! In desperate need of a reliable local jeweler, my wife and I fortunately tried Madison Jewelers, in truth, because it shared its name with our daughter. Since then, we've never gone anywhere else! Phil, the owner and head jeweler, was everything a (scorned) customer could ask for: honest, knowledgeable, skilled, trustworthy, and straightforward. First, my wife's white gold bridal set needed to be re-rhodium plated. He charged $60 and it was ready THE SAME DAY. That quick turnaround never happened in any of my previous encounters as they had to send pieces away; we'd be lucky to get it back in a week. Second, he repaired her sapphire/diamond birthday ring that was sized/setup poorly; filed down "shots" (2 random balls of gold) and used gold to make the inside smoother, more comfortable to wear. That was ready next day. We bring the bridal set back for annual re-rhodium, though we've missed a few years, without shaming or judgement from Madison Jewelers. Once, he advised we replace the seat (big middle prong, $15) and also recently used a microscope to show my wife a spot that needed to be filed down in addition to re-alignment needs (both for $10). Turns out, that was the source of discomfort/skin breakout. After he repaired it (next day), she immediately felt a more comfortable difference, not to mention seeing the shiny luster as if it was brand new. If you needed another feel good attribute about Phil, he's also a husband/father. In fact, he named the store after HIS DAUGHTER, who you can catch working there a few days a week. We trust Madison Jewelers for all of our jewelry repair/service/inspection needs; give them a chance and you will too!!! read more

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Thanks for the a quick reply. I just picked up my ring and the charge was 58.00 as said before that's a hair less than 50 percent. It looks beautiful and also guaranteed. read more

This establishment gets 5 Stars for every statistical category in the jewelry industry. I cannot begin to describe the professionalism and dedication of the owners and staff of Madison Jewelers. They pay attention to detail, the customers request/needs and the quality of their diamonds are unmatched. I purchased my engagement ring from them in the past and the experience was AMAZING, so i decided to go with them again. I was out of the country during Valentines day and Maddie made it soooooooooo convenient for me to purchase a precious/sparkling diamond necklace for my misses , not to mention she also added a gift card to her favorite restaurant AND flowers (she just LOVED IT!!!!)... I wouldn't recommend you go anywhere else to purchase ANY jewelry for that special loved one other than Madison Jewelers. Thank you SOO much for the convenience and QUALITY!!!!!! THEY ARE AMAZINNNNGGGGGGGGGGG!!!!! read more

Madison Jewelers - Just elegant, classy, and sparkly. !!!!!! - Watches Near Me - Virginia Beach, Virginia

I had a special piece made with my daughter's thumb print and signature. They were very helpful and settled for nothing but perfection. The stuff are down to earth kind and caring people. read more

Before I visited Phil at Madison Jewelers, I was on track to purchase an engagement ring from an online dealer. After my first meeting, I was convinced by not only Phil's exceptional service and honesty but also his competitive pricing with the big online dealers. He is a true expert in his trade and a delight to deal with. We were able to find a diamond and setting that was perfect and exactly what I was looking for. My fiancé absolutely loved the ring and was pleased to hear about the free, quick resizing and cleaning. Madison Jewelers offers the low pricing and massive stock of online vendors with the convenience and service of a small town shop. read more

Madison Jewelers - Watches Near Me - Virginia Beach, Virginia

Bought my first Rolex from him , he was a stand up guy Longs wanted $5k over retail I am not into giving my money away and he let me put it on layaway...He told me what he had in the watch and what he was making I will return ...Very happy .... read more

Such amazing service and the owners are absolutely wonderful! I feel at home and absolutely no pressure when I shop there!

I can't say enough positive things about Madison Jewelers. Quick story: My now-wife and I were shopping for an engagement ring with no intention of purchasing it in the spot. (Trying get an idea of what she wants her engagement ring to look like since she'll have it on her finger for the rest of her life) We initially went to Diamonds Direct due to our general cluelessness and their heavy advertising which claimed bottom dollar on all things shiny. Diamonds Direct reminded me of a used car lot. We were bombarded by pushy sales people who swear up and down that they don't work on commission. We were promptly shuffled into a room and presented with nothing we had asked to see, at prices roughly double what I had budgeted and had communicated to the sales person. Naturally this left a bad taste in my mouth and we left. We googled jewelry stores in the area, came across Madison, and decided to give it a try. We were greeted by their 2 well-behaved shop dogs and friendly sales staff who offered us places to sit and discuss their product. There was no pressure to buy at all. The sales person there wrote the model numbers of what she liked on his business card so I could give him a call to discuss purchasing at a later date which I thought was incredibly helpful to mitigate the stress of buying an engagement ring. Bottom line: Mr. Ralph and his team are a family-owned small business. They offer nothing but quality product at fair prices and doing business with them supports our local economy. I highly recommend this business. read more

I had my watch band sized by a wonderful lady at Madison. She took out 3 links and brought it back to try on. It was still too large so she took out another link and it was perfect. I prepare to pay and she asks if I'm a retired veteran. I answered yes; NO CHARGE. Thank you for your service. Awesome local business. I've always been impressed by them, and this was the best. read more

When I reached out about tracking down a watch I was looking for, Phil went out of his way to find one! The whole process of having it shipped was smooth and efficient. It arrived it excellent condition. I'll definitely come back to Madison Jewelers in the future. read more

2 years later, and my spouse and I have continued to receive stellar service from everyone at Madison Jewelers. They always work in a timely manner and my rings always look brand new after getting cleaned, plated, and diamonds tightened as needed. read more

My husband and I just moved to the area from DC were looking for a new family jeweler. Today I went to Madison Jewelers, based on the great reviews, and had a great experience thus far. I met three different team members, all so pleasant. I came in to get my wedding rings repaired after I accidentally smashed my hand carrying boxes to the attic and Phil made the whole process so easy and pleasant. Additionally, I met a young lady ( I think her name was Kristy) and she was excellent as well. For someone being new to the area and to be treated so warmly as if family speaks volumes. I am excited to have partnered with them as they have just earned two new lifelong customers. Oh yea, they had two super cute pups there who thoroughly enjoy belly rubs. Thanks again Madison Jewelers for a great experience! read more

Took my earrings here to get repaired and Madison Jewelers did an EXCELLENT job! One of the earrings I ordered from Etsy had a large metal chunk on the post so it would fit (looked like it was welded on, but not filed down at all), but fortunately Madison Jewelry was able to shave it down and you can't even tell it was worked on! I dropped my earrings off and a couple of days later they called and the earring was fixed! Price was also VERY reasonable and I would use them again in a heartbeat! It's a small store, so you might have to wait a couple of minutes if there are other customers already inside, but they have a very helpful and friendly staff. I actually found this place by browsing Yelp for a local jewelers repair place. My visit was back in January 2018, but I'm still grateful for their work and figured I'd share my experience for anyone else looking for a shop! read more

Madison Jewelers - The earring post before Madison fixed it! - Watches Near Me - Virginia Beach, Virginia

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Madison Jewlers get a 5 star rating. Once again the own cam through and was able to find exactly what I wanted. Make sure to stop buy Madison Jewlers for all you luxury timepiece needs. The staff is very professional and knowledgeable on anything when It come to jewelry. from Necklaces, bracelets, diamond and watches. they will suite your needs and wants. read more

Madison Jewelers - Watches Near Me - Virginia Beach, Virginia

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I just completed the smoothest transaction ever with Phil and Madison Jewelers. I'm convinced that he is the guy for all your Jewelry needs. Give him a shot. You won't regret it!!! read more

I cannot say enough good things about the staff at Madison Jewelers. My fiancé bought my engagement ring here after being referred here by several friends of his. From the very first day he went in, he was treated with the utmost respect and customer service. Huge thanks to Val who helped my fiancé pick out the PERFECT ring to fit my picky taste! We have been in several times since getting engaged and each time Val and Phil greet us by name- a small gesture that goes a long way. We recently returned to pick out a wedding band for myself. They did not have the ring that matches my engagement ring in stock but graciously offered to order it at no charge so I could see how it looked in person. They even ordered several bands for my fiancé to look at. We will continue to use Madison Jewelers for all of our jewelry needs. Small business is the way to go when it comes to picking out sentimental, unique pieces of jewelry and Madison's is the best in Hampton Roads by far!! read more

5 stars for the customer service. Really friendly staff. Greeted me as soon as I came in and was very very helpful. They offered to clean and tighten the diamond on one of my rings at no charge. They also have a huge selection of fine jewelry and Rolex watches as well. Not to mention, two adorable pups that guard the store! Being in the military has made it difficult for me to continue going to my favorite hometown jeweler. Definitely found my jeweler in the area! Will be coming back! Highly recommended. P.s. IMO you get better customer service at family owned businesses rather than going to a chain at the mall. read more

I can't believe for all these past years I went to places inside the mall thinking their the only jewelry places I would go to, well that has certainly changed. I got my wife a ring at Kay's back in 2012 September, well I didn't know her size so they said to come back to get it resized OR swapped out with the same setting, so I came back after I proposed to her the following month - she loved it but she had to wear a ring snuggie - so we went back and guess what?! Kay's said they could NOT swap it out NOR resize the ring, the manager said the girl at the desk gave me wrong information. Anyways enough about that company, we came to Madison jewelers and the owner said he can resize it and put the engraving back inside. He was very reasonable on price and my wife was so happy, after two years of wearing the ring like that she feels like she got a brand new ring all over again! Madison jewelers has definitely gained our trust and business for LIFE! I am recommending all my friends and family to this place. If you're looking for a new ring this is the place to go to! read more

Just found a partially submitted review from a little over a year ago that never got submitted so I wanted to make sure I posted it since I was quite offended by these people. My wife and I went shopping for wedding rings and happened to stop into this place along our way. When we got there, there were 3 employees seeing only 2 customers and no one bothered to even acknowledge we were there. Now, we're not the type to expect the red carpet when we walk in the door but our experience here was unacceptably poor. The sales people looked up to see that someone walked into their tiny store, yet not one of them greeted us or visually/audibly welcomed us. I felt like we were treated like a couple of broke teenagers buying low dollar promise rings where the sales people didn't want to be bothered by us. We stood around for what felt like an awkwardly long time (it feels that way when no one acknowledges you and there is no background music, so you just sort of feel like you're listening in on other peoples sales conversations) before someone felt like coming over and saying hello. Then, they proceeded to show us rings and consistently bring up cost repeatedly with glances like we couldn't afford the mediocre crap they had. We eventually walked out when the sales person walked away to go back and double team the same couple we were being ignored for when we first walked in. My wife and I dress pretty average, looking neither poor nor rich. These sales people need a lesson in not making assumptions. I'm a dentist for gods sake, I can afford your stock of mediocre rings! read more

First time going there. My diamond was loose and my prongs were bent. They fixed it for free and then I got it redipped on the spot! The best part were the puppies that treated us!! I will never go to a mall jewelry store ever again read more

By far, the best place to get jewelry repaired, have unique items crafted from jewelry you already have and purchasing new. The staff is friendly and knowledgeable and if they don't know an answer, they will certainly try to find one. Phil, the owner, never forgets a face. If you are looking for a quality, affordable hometown jeweler, Madison's is where you NEED to go!! read more

Hands down the best people to deal with and they support our veterans. I recently purchased an engagement ring from them and the whole process was easy and the ring they designed from the little information I gave them is perfect. I never shopped around because of the confidence I had from the beginning of the transaction. Some of the best customer service I have ever received. read more

This review is for all the guys that are hesitant about stepping foot in a jewelry store. I for one always picture a sleazy pretentious staff, that are always trying to up sell you, and looking down on you if you want to purchase something sensible and less gaudy. Needless to say, I don't frequent jewelry stores, and my wife is not a big jewelry person, but it just so happened that her center diamond just fell out of her engagement ring in target no less, leaving us with an uninsured diamondless ring. We were in no hurry to replace the diamond, but always new that we would eventually, and I felt that this Christmas was the right time to surprise her. I saw the great reviews for Madison, and decided I would give a local establishment a shot over one of those chains with the ridiculously sappy commercials. The shop is small, and I can't really speak to their selection, as I wasn't in the market for a new piece, but I can say that there was no pretentiousness to be found. You are immediately made comfortable when your approached by a really friendly golden retriever at the door, and the staff (and owner) were nothing, but professional and helpful. They bent over backward to figure out how to help me with my situation. The owner quoted me an extremely reasonable price (well below what I was expecting), and checked his supply of loose diamonds. When he realized that he did not have the size I was asking for, he offered to upgrade me to a slightly larger size for a minimal up charge fee, which meant that he shouldered most of the cost. They had the ring ready to go in a couple days, and had obviously taken great care to shine it up, and set it right. My wife was extremely excited about the ring (I couldn't wait until Christmas). I would recommend them without hesitation. Even if every bone in your body is rejecting the idea of entering a jewelry store, this local business deserves a shot. read more

Originally came here because of the awesome reviews with customer service. We were looking for wedding bands and ended up leaving my engagement ring to get these little "speed bumps" put on. I have had trouble with my ring since I got it in May with it spinning because it's top heavy. As soon as I would put it on, it would fall right over. I can't go down a size, not even by 1/4, because my knuckles are too big. I've tried multiple different ring guards and even resorted to wrapping fishing line around the base of my ring to help with the spinning a little. So I heard about these speed bumps and I was told if I left my ring that day, they could have it finished by the end of the week (that was Monday). Not even a full 24 hours later, I received a phone call saying it was ready for pick up! It fits perfectly! Can't describe how excited I am after everything else I've tried and haven't been satisfied with. I have no trouble getting my ring on with the bumps, and there is absolutely no more spinning! Thank you :) read more

Madison Jewelers - Watches Near Me - Virginia Beach, Virginia

I would recommend using another Jeweler. This store tried to rip me off. I went in to the store already knowing the value of my ring. They lied to me about the value and then tried to steal it from me by offering a price that was absolutely comical and not even a third of the value. I left there and went directly to another jeweler and wouldn't you know it, that Jeweler offered me an amount that was 300.00 less than the value I knew it was. I guess this would be why after supposedly being in business for 20 years, they would only have 6 positive reviews. I'm assuming the staff and family members wrote the reviews. I'm sure they will try to hide this review from the public but unfortunately for Madison Jewelers, word of mouth will be their worst enemy. I intend on telling every person, place or thing that they are crooks! I would suggest going somewhere else. read more