We own a little house built in 1958 in Colonial Heights. Working on this old house inevitably…read moreproduces all sorts of fun challenges. We've used Colonial Plumbing & Heating twice now, and on BOTH occasions they were excellent. The first time was to clear a clogged drain in the bathtub. The second time was the big job that involved a full replacement of the bathtub fixtures. When I tell you they replaced everything, I mean everything. The mixer tap, cold and hot water supply lines, gaskets, retaining nuts, connectors, etc. The work was flawless and that's 100% due to Landon. His communication was excellent throughout the job. He first tried to fix the dripping faucet for us. When that wasn't possible, he communicated quickly with an updated quote and explanation of what was needed. The work was then completed in a thorough and efficient manner. There are still true professionals in this day and age. You want it fixed right the first time? Landon with Colonial Plumbing & Heating will get you straight.

Office personnel I spoke with on phone were incredibly polite and efficient. Service personnel knew…read morewhat they were doing and performed the service I requested (a part replacement where I supplied the part) in less than 30 minutes. I only wish I'd known up front that Colonial Plumbing does not charge by the hour. Shame on me for not asking. I was surprised at how expensive it was and was told "this is the lowest priced task order we have." $287.50 which did include the trip charge. So . . . as long as the work you need performed is worth at least that much to you then you should be good - especially if you also use them for HVAC service - in which case I think they knock 15% off the price of their plumbing work. For what it's worth: We were only having the cartridge replaced in our kitchen sink (I already had the new cartridge). Colonial tells me their rate to replace the entire faucet and sprayer is only $10 more, but it doesn't seem I can apply what I've already spent on the cartridge toward the labor to replace the entire faucet - which is not surprising, since it will be a separate trip/task. (The parts are being provided direct to me by Pfister under their lifetime warranty policy, so Colonial isn't involved with that).

My experience was very good. They are the best plumb's of all. I gave them…read morean AAA, RATING!. THEY ARE THE BEST. They know what they are doing. I would never call any other plumbs. They charge a reasonable price.

From the owner: We also provide Well Pump Installation, Replacement and Repair. Sewer and Water Line Installation,…read moreReplacement and Repair. Bathroom Remodeling. New Construction Plumbing Services.

About Sligh Plumbing…read more.. It somewhat saddens me to write a less than glowing review, but I can hope that my review is helpful to others. I can say that I felt the two young men who did the actual work did a good job. I can say that owner Brad was helpful and pleasant. I can say that two office women were loyally fiercely defensive and protective of Sligh Plumbing, while being civil and somewhat pleasant, or at least not rude, nasty, hostile, or antagonistic. According to Virginia American Water, I allegedly needed an exterior pipe replaced to end a leak. I called Sligh Plumbing and told them I had an exterior water leak. Sligh Plumbing said that someone would visit my home in five or six days and fix my problem. Five or six days later Sligh Plumbing said their visit would be in four or five more days, and then Sligh Plumbing did arrive, and basically told me that I had an exterior leak and left, and I was billed $103 for that. Almost a comedy routine... That's like visiting a doctor's office and saying I have a broken arm, and then the doctor looks at you and says you have a broken arm, and then bills you, without actually doing anything. I told myself that this was part of the process. I went in person to Sligh Plumbing, and paid that $103. I was given an estimate of $3,000 for the work to be done, and agreed to pay half right then, which I did, and said I would pay the remainder after the work was done and it was confirmed by the water company that the leak had been ended. It took a month from when I first contacted Sligh Plumbing for the work to actually be done. It took two men four hours to complete this work, plus one hour later to fill in the trench. I failed to receive anything from Sligh Plumbing, and could perhaps foolishly hope that Sligh Plumbing was satisfied with the money they had already received from me ($1600), for two men working six hours, including one hour that I had already paid for. After a month after the work had been completed, I went in to Sligh Plumbing to ask for a bill. I had never received a bill, invoice, or statement, from Sligh Plumbing after the work was done, though I had received a bill for the $103 within a week. I was told that the woman who did the billing (Nancy) was absent, and about a month behind in her work. I asked if I might be billed less for the actual work than had been originally estimated before work was done, and if at least the first $103 might be applied, and was told basically no to both requests. However, the two women said they lacked authority to adjust bills, and they would have owner Brad call me. At least our conversation had been civil. The next day I got a phone call from Nancy. I said I wanted to speak with Brad, and she said she had spoken with Brad and was authorized to speak in his behalf. I requested a bill, and said all I had seen from them was an estimate. Nancy literally gave me hell for my saying that I had received an estimate, and she said I had never been given an 'estimate', and that I had been given a 'quote'. She said that she lacked need to send any bill to me, as I was supposed to pay the remainder of the quote within 30 days after the work had been completed. I said I wanted a detailed invoice for my own records. I said I hoped the actual bill would be less than the estimated amount and at least that my first payment would be applied to this project. She said she had sent a bill to me, and would do so again, and she also told me to be quiet, to not speak any more, and to just do what she said. I cannot overstate just how rude, abrasive, antagonistic, hostile, and nasty Nancy was to me in her tone of voice and attitude during our less than three-minute conversation. It was odious, awful. I told Nancy to send me a bill, and to have a nice day, and I hung up. Perhaps if I had refrained from going in to Sligh Plumbing in person they would have forgotten about me and I might never have been billed? Two days later I received a 'statement'' dated January 30, 2025, asking for a payment of $1466. Nancy also included the form that I had previously received and signed, which had ESTIMATE in capital letters at its top, which she had circled in red ink, forgetting that she had previously 'strongly asserted' that I had never received an estimate. I did pay this statement bill in full, by check by mail, to spare myself any more contact with Sligh Plumbing. The statement failed to detail the hours of work involved, by how many personnel, and what supplies might have been necessary. They did replace my exterior pipe with a hose, and I hope that hose is okay. It seems reasonable to me for me to inquire after the work was done what the final bill might be, and to hope that it might be less than the estimated price of $3000, which was essentially $300 per hour per worker. I do not recommend Sligh Plumbing due to their high cost and the terrible behavior of Nancy... I did pay that bill in full...

The woman who answers the phone here should be fired! My husband and I have been regulars for this…read morecompany since we bought our home in 2009. They had incorrectly billed us and she basically berated me for her issue so I hung up on her and not shockingly the next week my check was cashed. I called to have new service done and am now refused! Find a company with better customer skills!

These guys are the best. Arrived on time. Their team was very knowledgeable and efficient. I would…read moredefinitely recommend them.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

I've only ever called one plumber in Richmond to come back for repeat business, and that call was…read moremade tonight to Harry, that really should be just about enough of a review. But in case you want more details, I've had bad luck with plumbers. I get overcharged and jerked around... I called Harry because, well, he had one review on Yelp, and it wasn't a bad one and he isn't somebody I had called before. I don't think I was the nicest guy to him on the phone (not outright rude) but I did tell him I didn't really trust plumbers in the area based on my previous experiences. He told me his story, and it's basically that he worked for the big companies for years, knew their tactics, didn't like it, and wanted to do his job for an honest price. He went to my house and unclogged my kitchen sink. Guess what, when he called me to tell me how much it cost, it was in line with what he told me when I first called him. He didn't jack the price up on me, he didn't rip me off, he was honest. He fixed the problem, he charged me what he said he would charge, and there were no additional fees. Tonight I called him about another issue. Like I said, he's the first plumber that's gotten my repeat business and he will continue to get my business as long as I still own my house in Richmond, which I hope not to for much longer, and am planning on putting it on the market this spring, if anybody is interested... just kidding, sort of... no, not really, I am not kidding, I'm ready to sell it. I can't be a long distance landlord anymore. But enough about me, if you need a good plumber, call Harry, seriously.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

The 9 Yards team did an amazing job. We have been dealing with clogs and smell issues related to…read moreour main drain line on and off for several years. The 9 Yards owner and team were very polite, friendly, and professional from the beginning to end of this project. They listened to my concerns, diagnosed the problem, took their time to come up with a solid plan and estimate, and got the job done. They replaced my whole main drain line and went above and beyond to keep the area clean. I highly recommend them.

The service went well, and my toilet is not running all the time. I did have a brand new float and…read morevalve still in the box but he could not get it to work so I was charged another hundred dollars for him to install the one he had on the truck.