Karen is just solid people! Made the whole move in process go so smoothly - could not be more…read moregrateful for her willingness to help out wherever she can.

After speaking with a number of property management companies, I decided to go with Karen at Summit…read moreRental Management. She seemed dialed in on Salem's property scene and was initially responsive enough to entrust her with my business. She had high ratings on Yelp and other platforms, so it seemed like a sure thing. I learned quite a bit in my year of working with her: * She's got a lot of ties with the Salem Housing Authority and various organizations in the local area. She has a good amount of experience with various forms and the process it takes to expedite them. * At 10% commission, her fee seemed quite standard for the area. * This is a family run business, consisting of Karen and her daughters. I believe she does most of the face-to-face work and makes herself available to tenants and prospective clients. * She takes Fridays off and most of the weekends. * She is not the most responsive with email. Most of our replies have been between 4 days to a week. * When in doubt, call. She is the most responsive in the mornings and is the least responsive in the afternoons and evenings. * She does not have an online system / portal for folks to check up on their properties. Instead, a monthly report via Quickbooks is scanned and sent as a PDF. The scans are likely done manually, given the non-stop alignment issues. * We had communication issues and accounting issues. They were resolved, but not without a lot follow up. At the end of the day, I think Karen is a super nice person but seems to be at a pace where it may be tough for folks who need an immediate answer. It would be recommended to be on the ground in Salem and to relay any thoughts in person.

As a tenant, this property management company was fantastic. I highly recommend them. The staff…read moreresponded quickly to requests and was very fair upon move-out. I have rented many times before and have never been so delighted by a management company. Keep up the great work guys!

Customer Service Complaint…read more Today I visited your office to inquire about an available rental property. Unfortunately, the customer service I received from the receptionist, Dina, was very disappointing. From the moment I arrived, she was rude, dismissive, abrupt, and unprofessional. She did not make me feel welcome and showed very little interest in assisting me. At the end of our conversation, I respectfully told her that her attitude and the way she was treating customers were not appropriate for someone working in customer service. Her only response was, "Well, I'm sorry you feel that way," said in a dismissive and indifferent tone, without any genuine concern or attempt to address the situation. I believe the front desk staff represents the company, and every customer deserves to be treated with courtesy, respect, and professionalism. This experience left me with a very negative impression of your company. I hope this complaint is taken seriously and that appropriate steps are taken to improve the quality of customer service for future customers.

Do not recommend this property management company. Living in one of their units in West Salem has…read morebeen one issue after another. Maintenance requests take far too long to handle, and serious problems like mold haven't been properly addressed. Communication is poor, and we've felt uneasy about the people they send out to inspect instead of qualified maintenance staff. Renters deserve timely repairs and professionalism I hope management improves how they treat tenants.

I had asked for updates to the property ie a new screen door and everyone was so kind n…read morehelpful,,I've been with this property over 13 years and this group is far the Best company:)

These people try to frame me because they thought I was Middle Eastern because I had a Middle…read moreEastern name, they lied about my demeanor and said I was rude to them over the phone, luckily I tape recorded everything and I sued them and they settled out of court for $20,000. These people are liars and they are proven asbestos violators and they are cowards. Record everything expect them to lie expect them to try to frame you. And I dare this company to try to sue me again because I will mop the floor with them in depositions.

If you're a tenant looking to rent one of their properties be wary of Rhona Stultz! She is…read morecurrently attempting to keep hundreds of dollars from our security deposit! She is charging us for what is routine maintenance on their end to get the house ready for new tenant. We paid our rent on time and We're never late with rent. We were model tenants and paid $36,000 in total for the year we lived there. we handled a majority of our own maintenance work because they were awful about responding in a time manner. we left the house looking better than when we moved in and she's still trying to keep $715 out of our deposit! She has not been responding to my emails about the situation and i believe is planning on forcing us to take them to court to even hear back!! This is SLUMLORD behavior!

I honestly can't say enough good things about cascadian property management! We have in our new…read moreplace for a little over a month and couldn't be happier! Any issues wether big or small they are on it. And the communication is absolutely there! We do look forward to being long term residents. Definitely recommend for a property management company, the best I've ever dealt with.

I applied for an apartment months in advance and was accepted. I was told after the approval for…read morethe apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them.

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond…read morewith any issues I've had regarding repairs etc great staff no complaints!

I came into being his tenant when my landlord unexpectedly passed away and the property was sold…read more for months while we waited for a buyer i was worried that a rental company would come in and take over and change everything we loved! instead, we got Nelson rentals and i loved renting from Brian. I actually look to see if he has any other listings before i look elsewhere. I would rent from him in a heartbeat.

We got absorbed into Corvallis Property Management probably 2 years into our stay at the townhomes…read morewe lived in for school. At first we were unsure how it would go, but fortunately they have been the best property management company we have dealt with to date. Stephanie, the "landlord" is super accommodating and very helpful. While we were there the fridge went out. Within two days not only were we provided with a brand new fridge, but Stephanie brought coolers over for us to store our food in until the fridge was installed! We also were the recipients of a new dishwasher when our old one went kaput. Stephanie and Corvallis Property Management take amazing care of their tenants. Wish we could have lived there longer. Thank you!

Best property mgmt I've ever experienced. Flexible and trustworthy. Stephanie even delivered…read moreholiday gifts and filled in for landscaping crew when they couldn't make it out right away. Unprecedented tenant responsiveness; 9 times out of 10 Stephanie texts back within the hour. The best!

This company uses predatory harassment tactics to push out rent controlled tenants in attempts to…read moreraise profits resulting in higher profile property owners new and continued business relationships. They will obtain "cause" for eviction evidence in a malicious and sneaky manners and present it completely out of context, exponentially increase the frequency of notices based upon the tenants compliance and use carefully selected non descriptive wording to insinuate discrimination. They will also react in extremely drastic and childish manners when the wording in the lease agreement dose not allow them to bully the tenants and retaliate to petty things like the agreement not specifying the amount of water a tenant can use by abruptly showing up to the property (WITHOUT NOTICE MIND YOU) shutting the water off to the entire complex (WITHOUT NOTICE) and removing all the water faucets from the exterior with a finished result that would not even meet there standards if it fell under the tenant's responsibility for up-keep. They will do absolutely nothing about homeless encampments or drug activity outside your residence where your children play, make no effort to do small upkeep things like moss and mildew removal from the driveways, will wait till things like balcony's and porches are so degraded they are at risk of being sited by the city and make every excuse under the sun to address aging and dilapidated construction that cause inflated utility costs to the tenant. It came down to a electrician having to tell them the utility panel in my unit was a extreme fire hazard and dangerous for my family to be in the unit to get them to pay to fix it .My dryer vent was so clogged only months after we moved in that they had to cut open the wall to fix it and have still yet to do the finish work on the drywall 3 years later. But yet they will force maintenance repairs that have nothing to do with sustaining the property like blinds and minor drywall repair and then force the tenant to pay for the repairs and provide absolutely no line item accounting for thus said repairs. The employees in charge of managing the units are given this responsibility and power with little if any experience in the field and will conduct themselves in very inappropriate, childish and unprofessional manners such as approaching you randomly and without cause, accuse you of things way out of their station and responsibility as property managers, flat out tell you that the way you live is trashy and not up to there or the owners standards and even when you have a logical and rational explanation that prevents them from filing false and or exaggerated eviction notices, they will take drastic and retaliatory actions like complaining to the city when all you were trying to do was provide your children a cooling station during a heat wave and still follow their rules regarding pools. It is obvious the only thing that matters to this company is the profit and they have no problem causing emotional trauma to families and even young children to further that profit and in a age where the rental market is this volatile and more and more families are becoming homeless, it is obvious they have absolutely no care or concern for the community the conduct businesses in and will push the line of what is legal any way they can to achieve their gold and still seem legit on paper. And to the person at Premium that is going to try and respond to this with your carefully selected legal verbiage that paints you as something you are not. I have video recordings documenting all the above accusations and can prove beyond a preponderance of the doubt everything written in this review and am more than happy to settle this in a court of law.

We have found Premium to be very friendly as well as professional. They have a good maintenance…read moreteam and contract with reliable tradesmen. We found them to be very knowledgeable about all types of home maintenance and feel very confident entrusting our two rental homes to them. We have enjoyed dealing with everyone from the owner, to our rental manager and including the office staff. We can rest easy that our rental homes which provide our only retirement income will be well taken care of.