Just got off the phone with the receptionist in regard to a scheduling question. She was completely…read moreand unnecessarily curt and rude. I've never had this experience there so I am extremely disappointed.

Dr. Groesch is awesome! The staff is friendly and caring, the receptionist is superb, and the…read moreoffice is modern and clean. I recommend anyone in central Illinois to go to Dr. Groesch.

My first visit went well. The dentist I saw was caring and had a good bedside manner. He…read morerecommended having all my teeth extracted and an appointment was set. When my appointment rolled around, he was no longer with the practice and I saw someone else. Every time after that first visit, the office was always dirty. There was always trash and used paper towels on the counters and sometimes it was dirtier than that. I had to reschedule a couple times because my blood pressure was too high to do anything but when I was finally able to get them pulled, they were supposed to be all done at once. He decided to only do the top teeth. I believe it was because my appointment was at 5 pm and he had been talking with his assistant about being ready to go home. He was definitely in a hurry considering the way he was yanking my head around pulling my teeth. I got immediate dentures at the time of extraction. It took a couple visits to get my top teeth to fit right but it got done eventually. When it came time to pull my bottom teeth, I felt everything. I told him it hurt but he insisted that all I felt was pressure. I know the difference between pain and pressure. I forgot to bring the bottom dentures and was told to put them in when I got home. I couldn't get them in and hurried back to the office to have him put them in. They didn't go on properly but he assured me they were fine. They came out before I even got back to the house. I went back a week later to get them adjusted so I could wear them. He shaved them down a little bit before he told my gums were still swollen. I was told to come back in a week or two but I could shave them down at home with a file so they would fit. I looked up how to do that online and everything I read said to leave it to the professionals so I did. I waited two weeks to go back to make sure all the swelling was gone. He acted like I was bothering him asking to adjust them. I told them that it wouldn't go over my gums in the back on one side and the first thing he did was try to force them on which really hurt right where I told him it would. He shaved them down but not where I told him they needed to be shaved. Every time he took them back, they would return with sharp edges. I asked him to smooth those out and he would shave down the whole thing to the point that there's now hardly anything left and he once again told me I could file them down myself to make them fit. They are unwearable at this point. I will attach pictures so you can see his handywork. The extraction was done on June 11th and I still haven't been able to use my bottom dentures. That's well over a month. The last time I went in, he told me he would call me in a couple weeks to set up an appointment to have them recast if my insurance would cover it. He messed them up. He should be taking care of this. My insurance should have nothing to do with it. That me makes me believe he kept telling me to file them down myself so that he wouldn't be responsible. I believe that he should replace them at no cost to me or my insurance. I also received a letter from my insurance stating that they denied a claim from him. It was code d7321. Alveoloplasty. I looked up the code and it was for a procedure that he didn't perform. I was there. I remember. I felt everything so I know there was no scalpel, no file, no sutures, and no follow up appointment was made. My appointment was at 5 pm. I was in that chair for a total of 30 minutes including the wait for the dentist to finish up with another patient. I was able to get home, attempt to put my dentures in and get back to the office before they closed at 6. There was no time for him to do anything other than pull my teeth. That's insurance fraud which I will be reporting and putting in my review. I understand that I'm on Medicaid but I still deserve good service just like everyone else.

They're deleting reviews. So here's a recap. Don't go. I originally gave 5 stars because Dr. Narra…read moreseemed to care. However, 1. I have received poor quality work that I will now have to pay out of pocket to fix. 2. Dr. Narra uses women's chests as his tool tray during appointments(as others have stated) 3. They have very blurry x rays that lead Dr. Narra to tell me everything looks great. To which I then have to correct him that I have several broken teeth. His response? "Smile? -- Oh, I can't fix that here. You need to see another dentist. Call your insurance they'll know where to send you." No. They didn't because I was given no codes etc. I then have to fight with them to get a referral. 4. The referral? For a root canal on a tooth that already had one. Not for the crown I'm trying to get. 5. They ignore emails. 6. Staff is rude (not everyone). Specifically Jennifer Puffenberger will talk down to you and say she didn't get your emails, when she got them just fine earlier. 7. They delete bad reviews to up their score. Go look at Yelp for a better idea of what's going on. 8. I had to pay out of pocket at my old dentist for x rays that you could actually see anything on and was told this is THE WORST place in town and she has known people who work here and have "horror stories." 9. They talk down to the children and parents who come in This is a practice that should not be receiving tax payer money. They will ruin your teeth, use your benefits so you can't get help somewhere else, and cost you much more in the long run. And then delete your review, but keep a few bad reviews on their site so it looks less obvious. This is a predatory practice.

Modern dental is absolutely amazing. Dr Morley and the staff…read moreare so nice and you can tell they all love what they do. Any time I've had questions about my ortho treatment they've been more than happy to answer. Thank you Modern Dental

Mike and his team are the best I've been taking my family there for over 17 years we are so happy…read morewith them

This is THE best place to go for dental care in Springfield, and I'm going to tell you why…read more When I came in for an early appointment on Monday after a long weekend, the staff look refreshed, ready, and very professional. They checked me in and while there were some small technical issues, they did not let those issues disrupt the process I waited for very little time before I was taken back to the exam room, and a dental assistant (named Christina) took my x-rays and other required pictures. She made the process fun and easy and everything went smoothly. The Dentist was VERY nice, and very professional. She was honest, and straightforward, which I appreciate. Finally the hygenist who did my cleaning was skilled and efficient. She knew exactly what she was doing. Overall you can tell that the staff are well trained, knowledgeable, and very experienced, they also have a great attitude, and it's very clear that they truly care about their patients. Like I said, this is the BEST place to go for dental care in Springfield.

2 stars because at least the doctor seemed nice? This is essentially just a poorer version of Aspen…read moreDental with a lot of fear mongering and lazy sales tactics. The hygienist gave the least meticulous cleaning I've ever received, and the whole pre-cleaning process (with extensive, unnecessary imaging) took longer than the cleaning itself. I have NO idea who is providing their positive reviews, but there's no way they're legitimate. Coming from someone who worked in dentistry for years, try to find a private practice instead.

Fabulous orthodontists, payment plans and speedy service. Love all techs too…read more Highly recommend!!

I paid for my sons braces in full, up front. When we had to move out of state mid way through his…read moretreatment - I requested to get a refund for the amount of work that had not been performed on my son for his braces. This office was completely unfair and unreasonable in the way they calculated what amount they would refund me. I had amounts and numbers to back up my claim and they would not listen to me and the lady on the phone hung up on me. The office was unfair, rude and very unreasonable in figuring out an amount to refund me for the amount of work that was left to be done on our braces. I would not recommend this office to anyone looking in Springfield, IL.

Renken worked with me on the payments to my satisfaction - everything else about the Clinic was top…read morenotch!

My foster daughter wanted to try this place because she has a very real fear of needles. In her…read moreinitial exam they promised her she would be "out of it" so she could get her dental work done. This was not the case. They did administer the "laughing gas" but it didn't do anything to calm her down. Dr. Maggie Schaefer Gilpin then proceeded to tell my daughter that "she is too old to be acting this way". My daughter was very distraught and upset and the dentist refused to talk to me about the situation. Since that appointment I have tried calling the office twice to get a school excuse for her absence that day. The first time I asked that it be emailed, the second time I asked it be faxed. I STILL haven't received anything. I highly recommend looking anywhere else.