The staff at Baines Dental Wellness goes above and beyond to make you feel welcome, nurtured,…read moreinformed and cared for in the best possible way. Dr. Baines keeps you informed through every step of the procedure you're undergoing. She is thorough, efficient and very professional.

Went in for infant oral ties. Dr. Baines was very helpful and absolutely amazing through the entire…read moreprocess!

Just got off the phone with the receptionist in regard to a scheduling question. She was completely…read moreand unnecessarily curt and rude. I've never had this experience there so I am extremely disappointed.

Dr. Groesch is awesome! The staff is friendly and caring, the receptionist is superb, and the…read moreoffice is modern and clean. I recommend anyone in central Illinois to go to Dr. Groesch.

The quality and the type of care that you receive. The compassion and full explanations of a…read moreprocedure they're about to perform or they feel you need. Don't forget that receptionist in office management if they're the first people you see. And Springfield has the best ones at Familia Dental. I don't say that lightly because have never said that before. People are scared because poor people go there. Well I go there, and I'm proud. My name is Linda Babcock

My first visit went well. The dentist I saw was caring and had a good bedside manner. He…read morerecommended having all my teeth extracted and an appointment was set. When my appointment rolled around, he was no longer with the practice and I saw someone else. Every time after that first visit, the office was always dirty. There was always trash and used paper towels on the counters and sometimes it was dirtier than that. I had to reschedule a couple times because my blood pressure was too high to do anything but when I was finally able to get them pulled, they were supposed to be all done at once. He decided to only do the top teeth. I believe it was because my appointment was at 5 pm and he had been talking with his assistant about being ready to go home. He was definitely in a hurry considering the way he was yanking my head around pulling my teeth. I got immediate dentures at the time of extraction. It took a couple visits to get my top teeth to fit right but it got done eventually. When it came time to pull my bottom teeth, I felt everything. I told him it hurt but he insisted that all I felt was pressure. I know the difference between pain and pressure. I forgot to bring the bottom dentures and was told to put them in when I got home. I couldn't get them in and hurried back to the office to have him put them in. They didn't go on properly but he assured me they were fine. They came out before I even got back to the house. I went back a week later to get them adjusted so I could wear them. He shaved them down a little bit before he told my gums were still swollen. I was told to come back in a week or two but I could shave them down at home with a file so they would fit. I looked up how to do that online and everything I read said to leave it to the professionals so I did. I waited two weeks to go back to make sure all the swelling was gone. He acted like I was bothering him asking to adjust them. I told them that it wouldn't go over my gums in the back on one side and the first thing he did was try to force them on which really hurt right where I told him it would. He shaved them down but not where I told him they needed to be shaved. Every time he took them back, they would return with sharp edges. I asked him to smooth those out and he would shave down the whole thing to the point that there's now hardly anything left and he once again told me I could file them down myself to make them fit. They are unwearable at this point. I will attach pictures so you can see his handywork. The extraction was done on June 11th and I still haven't been able to use my bottom dentures. That's well over a month. The last time I went in, he told me he would call me in a couple weeks to set up an appointment to have them recast if my insurance would cover it. He messed them up. He should be taking care of this. My insurance should have nothing to do with it. That me makes me believe he kept telling me to file them down myself so that he wouldn't be responsible. I believe that he should replace them at no cost to me or my insurance. I also received a letter from my insurance stating that they denied a claim from him. It was code d7321. Alveoloplasty. I looked up the code and it was for a procedure that he didn't perform. I was there. I remember. I felt everything so I know there was no scalpel, no file, no sutures, and no follow up appointment was made. My appointment was at 5 pm. I was in that chair for a total of 30 minutes including the wait for the dentist to finish up with another patient. I was able to get home, attempt to put my dentures in and get back to the office before they closed at 6. There was no time for him to do anything other than pull my teeth. That's insurance fraud which I will be reporting and putting in my review. I understand that I'm on Medicaid but I still deserve good service just like everyone else.

Modern Dental I have been to both Dentists there and can say…read morewithout a doubt they are the best I have ever been to. The staff is very helpful and as nice as can be. No hocus pocus here like the chain dentistry in town. If you go here I bet you will go back should the need arise. William Pokora

Mike and his team are the best I've been taking my family there for over 17 years we are so happy…read morewith them

2 stars because at least the doctor seemed nice? This is essentially just a poorer version of Aspen…read moreDental with a lot of fear mongering and lazy sales tactics. The hygienist gave the least meticulous cleaning I've ever received, and the whole pre-cleaning process (with extensive, unnecessary imaging) took longer than the cleaning itself. I have NO idea who is providing their positive reviews, but there's no way they're legitimate. Coming from someone who worked in dentistry for years, try to find a private practice instead.

I typically don't take to public reviews, but I want other people to be very aware of the negative…read morepractices that take place at this dentist office! The office management staff seem to be very cliquey and give you the impression that they are doing you a favor to be there. I get that Ins can be tricky, but with their staff working in it every day one would hope that they would help you through with 100% transparency! NOT the case!

Fabulous orthodontists, payment plans and speedy service. Love all techs too…read more Highly recommend!!

I paid for my sons braces in full, up front. When we had to move out of state mid way through his…read moretreatment - I requested to get a refund for the amount of work that had not been performed on my son for his braces. This office was completely unfair and unreasonable in the way they calculated what amount they would refund me. I had amounts and numbers to back up my claim and they would not listen to me and the lady on the phone hung up on me. The office was unfair, rude and very unreasonable in figuring out an amount to refund me for the amount of work that was left to be done on our braces. I would not recommend this office to anyone looking in Springfield, IL.

Renken worked with me on the payments to my satisfaction - everything else about the Clinic was top…read morenotch!

My foster daughter wanted to try this place because she has a very real fear of needles. In her…read moreinitial exam they promised her she would be "out of it" so she could get her dental work done. This was not the case. They did administer the "laughing gas" but it didn't do anything to calm her down. Dr. Maggie Schaefer Gilpin then proceeded to tell my daughter that "she is too old to be acting this way". My daughter was very distraught and upset and the dentist refused to talk to me about the situation. Since that appointment I have tried calling the office twice to get a school excuse for her absence that day. The first time I asked that it be emailed, the second time I asked it be faxed. I STILL haven't received anything. I highly recommend looking anywhere else.

Been waiting for treatment for months due to dentists quitting constantly. Today was told I need…read moreto see a specialist that will cost thousands of dollars. Last visit I waited over two hours and dentist was not available. Now they cannot do a root canal because the one dentist who can do is booked solid the month of june and is leaving on jun 30. I am paying $85 dollars amount for their insurance. I have paid thousands in treatment and my mouth is not better. Do yourself a favor and to somewhere the dentists are not all quitting and the treatment plan does not drain your wallet.

I initially had a great experience with Dr. Crawford a few years back. Unfortunately, he left a…read morecouple of years ago and since then I have had at least 3 dentists - sometimes not knowing which dentist was going to treat me until I showed up. There was zero communication about the second dentist that resigned until the day I showed up for a crown - but due to convenience I continued being seen at the office until the work was finished. I went in for a cleaning most recently and not only was the dentist different than who I had an appointment with, but so was the hygienist who I specifically asked for. As someone with a lot of anxiety around dental care and weak teeth requiring fillings and crowns - the last couple of years have been a horrible experience. The final straw was offshoring the customer service. I can appreciate cost efficiency, but some things are just not meant to be outsourced. I wouldn't recommend a franchise dental office, and will not be returning to Schon. There is a reason there is so much turnover with their dentists.