I previously rated this dentist practice as exceptional. However, I am recinding that review…read moreentirely. The billing manager who sits at the receptionist desk sent my bill to an incorrect address (major HIPAA violation). This upset me very much. Additionally, the bill was for an amount in excess of the agreed-upon treatment plan, and there were no details as to what the extra amount was for. In speaking with the billing manager, she promptly hung up on me. I called back to talk with Dr. Rizwan to advise him of the situation. The billing manager sarcastically replied, "He is busy. Oh, don't worry, he will get the message and call you back." Three weeks have passed, and Dr. Rizwan has not returned my call. I believed we had a good dentist-patient relationship. However, I was wrong. It has been three weeks, and I have not received a response to date. I referred people to the Kentlands Dentistry practice, and they will not be returning because of this. Shame on the billing manager who felt so comfortable hanging up on a paying customer and for her very unprofessional manner. I am also disappointed that Dr. Rizwan would allow such an employee to work there and behave in such an unprofessional manner, and that he never returned my call. I thought I had finally found MY dentist. Very disappointing to say the least. Maybe the billing manager was a family member of Dr. Rizwan's, but she was horribly rude and upsetting. A HIPAA violation is taken very seriously and cannot be ignored.

Excellent experience! My first visit for x-rays, cleaning, overall evaluation. Everyone from the…read morereceptionists to the dentist were extremely professional. The dentist provided a thorough health exam of my gums, neck, jaw, bite and cavity check. One of the best dental visits I've experienced.

The staff was kind, but unfortunately my cavity filling did not resolve the issue and I'm still…read moreexperiencing discomfort afterward. I wish the issue could have been more thoroughly treated at the time of service. I also hope follow-up care and patient concerns can be handled better moving forward.

Dr Islam did a great job fitting my new denture. The whole staff was was courteous and very helpful.read more

Good dentists, assistants and hygienists. Front office staff are terrible. They are unfriendly and…read morecustomer service is not a top priority. I've left messages when they can't answer the phone and never get a call back. There are plenty of better offices that care about patients.

This place was very clean and no hectic like other office I've been too. The waiting wasn't long at…read moreall!!! And the assistant was so nice work very well with my son the Doctor was so informational and wonderful I recommend this.

My parents and I have been a patient of Dr. Glass for many years now. I discovered that my former,…read moreretired, colleague and her family are patients of Dr. Glass too. His practice looks like a house from the outside and is beautifully landscaped. It looks very inviting from the outside. Parking can be challenging for those such as myself who can't parallel park well on the street. The inside is very well kept. There is a nice waiting room that has magazines and even toys and books for toddlers. I also like that they have a water cooler. The staff are all friendly, professional, thorough, and adept. When I come in for my bi-annual cleaning I generally get Patricia who is pleasant and makes the time go by. Today I came in to have two fillings for my receding gum. Dr. Glass was thorough in explaining the procedure and said if I experienced any discomfort to let him know, and I did, not too long after he started. He frequently checked to see if I was doing ok. It shows he cares about his patients which I can appreciate. Without any reservation, I highly recommend Dr. Glass.

I started seeing Dr. Glass when I was living in Germantown and after I stopped seeing a dentist for…read morea few years. He and his staff didn't make me feel bad about it and cleaned me up very well. I don't love going to the dentist (I feel like I'm a car at the auto shop), but Dr. Glass is as gentle as they get. I later moved to DC and my insurance changed, so I attempted to find a new local dentist. Well, said dentist removed one of my one fillings and replaced it, because he just felt like it would look nicer. Fast forward a few months and I -swallowed- said filling and frantically called Dr. Glass for an appointment. I was fit in promptly and worked up thoroughly - the tooth was ruined and I would need my first root canal. Dr. Glass smoothed out my tooth in the mean time, referred me to dentist to do the root canal (he was also good, but no Dr. Glass), and then had me back to do a temporary crown as he sent away for a permanent crown to be made. Even if Dr. Glass isn't in network for my new dental insurance (though services are partially covered), even if it's a 45-minute drive out, I'll be going to Dr. Glass, because once you find a good dentist, you don't leave 'em! (lesson learned.)

Dr. Chang is an outstanding dentist. Professional, knowledgeable, and very gentle throughout the…read moreentire visit. They took the time to explain everything clearly and made sure I was comfortable the whole time. The office staff was friendly and efficient as well. Highly recommend Dr. Chang for excellent dental care!

I went to Dr. Chang for Dental Crown work. He began to obtain the necessary exam and Xray's prior…read moreto being fitted for the crown. I returned about a week later to have my crown put on. I NEVER was able to fully see Dr. Chang's face as he was 50% facial coverage as if COVID was still rampant! At any rate, he began to fiddle, fumble with the crown in and out of my mouth about 15 times Literally attempting to size or fit it onto the screw. Only to tell me he had to send it back to the Lab to have it done over! He had to take another impression of my tooth that took 25 minutes with the cement. It should have taken only a few seconds for the cement to set in. I truly came to the realization that Dr. Chang has a Compulsive Disorder to be EXTREME with just about Everything! Without A Doubt!

Dr. Gordon is a perfectionist who pays attention to every last detail. He is kind, patient, and…read moretakes as much time as needed with each patient. He carefully explains all of the treatment options and recommends what he believes is the best course of action without ever making you feel rushed. I took my 88-year-old mother, who has a lifelong fear of dentists, to see Dr. Gordon, and she absolutely loved him. His gentle and compassionate approach immediately put her at ease. I have been a patient of Dr. Gordon's for years. At one point, I tried a dentist who was closer to my home, but the experience wasn't the same, and I quickly returned to Dr. Gordon. His exceptional care, expertise, and genuine concern for his patients are well worth the drive.

"I had a great experience at this orthodontic office. The staff is very friendly, professional, and…read morealways makes you feel welcome. The orthodontist took the time to explain every step of the treatment clearly and answered all my questions. The office is clean, modern, and well organized, and appointments are always on time. I truly felt cared for and confident throughout the process. I highly recommend this place to anyone looking for excellent orthodontic care."

Dr. Choi has been my dentist for over 20 years. Every time I go, it's always pleasant and easy. Dr…read more Choi takes the time to be thorough and gentle during the care/procedure. Not only is this practice highly recommended because of the quality of care, but you'll feel like family. They take the time to get to know you, and not make you feel like a dollar sign or a number walking through the door unlike larger practices. Please look no further than Dr. Choi.

This is very hard for me to write: I have seen Dr Choi for years, even came back after an insurance…read morechange caused me to have to leave. I had always had a great experience until this time. I went in for a filling. Dr Choi said it was a bit deeper than originally though, but shouldn't be a problem. Upon getting my numbing sho, my entire cheek swelled up, Dr Choi then asked if I had any allergies or was taking blood thinner. We did the filling, then he said see ya later but you're going to be mad when you see your face. A few days later, I had a huge bruise on my face and still have discomfort almost a month later. Unfortunately I only received one phone call from the office. I did call him a second time and he said that it was a possibility but it should be okay. I feel like there wasn't the level of concern that I was used to.

Rude and unprofessional. Took my father to the dentist after he was in pain for several days and…read morethe soonest they had was today. After the appointment, my dad asked what to do about the pain until he could have the oral procedure done. Doctor said "nothing, it's the consequences of your own actions" and walked out the room. If you don't care about people, don't get into the business of taking care of people. Take your money somewhere else.

Inept work and unethical. Implant came out and needed to be put back in. He overcharged us…read moreaccording to my dental plan. I contacted the dental plan and got a refund. The only excuse he offered was he did not have our credit card on file, but he could have called me to get it. The implant fell out the next day. When confronted about this his response was you need a new implant for $1800. Went to a dental surgeon and for the same fee he originally charged he cut the gum and reinserted the implant with the proper torque wrench. The surgeon did it correctly.

Wonderful individuals, great family-owned dental practice. Bring the whole family. You'll be…read moretreated with respect, and you will be both seen and heard. Which is a far cry from the average practice. With the new renovations coming, the office will open up leading to an even comfier stay. As it stands, it's quite cozy, an office feeling much akin to a home. You truly can't go wrong here! It's a blessing to have a place like this in the Gaithersburg area.

My husband found this dental practice for us and I must say that he struck gold. I have never had a…read morebetter dental experience and the entire practice and staff are amazing. The care we receive is top notch, and each person in the practice is always efficient and friendly. I have seen Dr. Gregg Taira and Dr. Janine Taira and would highly recommend both dentists. Thank you for making our visits so much fun!

On my last appointment with this practice, their new dentist, Dr. Christine, was pretty clumsy with…read moreher cleaning - she can take a lesson or two from their hygienists. Plus, once I let Brisa, their front desk coordinator know that I would be moving to a new dental practice that's closer to my home when I arrive, I discovered that my payment for the service was double what I have been paying for my semiannual cleaning. Quite shady to be honest and I would not recommend Stiles dentistry for others that may need to switch to another dental practice.

I had a chipped tooth filled a few years back but I was so unhappy with the outcome I knew I wanted…read moreto get it re-done properly. Then I chipped another tooth so had the perfect opportunity to seek out treatment again. I saw Dr. Stiles after seeing all the great reviews and I was not disappointed. Having had a bad experience I had a lot of anxiety about going into the same procedure, Dr.Stiles talked me through the whole process and answered all my questions with such a sweet and comforting bedside manner. We then discussed multiple options and payments, which gave me options on what I wanted to do and what I wanted to pay. During procedure day Dr. Stiles talked me through every step after we agreed that's what I wanted and when the process was done she handed me a mirror and asked me if I was okay with the outcome and if I wanted anything changed, we worked together to get it just right. The best thing about this experience was Dr.Stiles's chair-side manner. She never made it seem like she was in a rush or that I was just another patient - something I had felt often at my previous dentist's office. The reviews are true - a warm experience with experienced dentists. So happy that my dental experiences are no longer have to be filled with so much anxiety.