My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

Jr quoted a price over the phone.. next day to pick it up and it was almost 300$ over what he said…read more Did not honor the price, finally knocked a 100$ off but going elsewhere in the future

I moved from another state and was really nervous trying to find a good mechanic that I could…read moretrust. I took my car in to have an oil change and tires rotated. The gentleman that took all my info was great. He asked about my move, asked me about my family, talked about his family, where he came from before moving to Alabaster. That is the type of relationship I want to have again to have someone take care of my car. I will be taking my cars to them every time. Thank you for making me feel welcome.

Bice Auto is truly a God send when it comes to honesty and integrity. My old 4Runner sprung a big…read moreoil leak, and I was thinking the worst. I asked them over the phone if a leak stop additive was an option. The said definitely "No!", and told me to bring it in ASAP. Within 1 day, they discovered it was only a loose oil filter. A lot of other repair places could have literally "taken me for a ride", but they quickly had me back on the road for the cost of a lift and an oil top off. I will be using them for ALL of my automotive needs in the future.

This is an honest mechanic shop where I take all of my cars. Fair prices also. I highly recommend…read moreBice Autp

Traveling from Illinois to Florida in 95-100 degree heat and our pickup truck had an issue with the…read morefrom brakes. Pulled into a gas station at the Alabaster exit and a State Trooper told us about a good repair shop a short distance away. Tried to make it to the shop and ended up having to call a tow. The tow truck was from A to Z he hooked us up safely and put us in the cool air conditioned tow truck and hauled us to their shop. This all happened on Friday afternoon at 3:00 pm! They got us in quickly, accessed the situation and ordered parts. The staff at this shop are amazing. Welcomed us in gave us cold water and snacks if we were hungry. The best part is the owner was on vacation and the secretary called him repeatedly to get instructions as how to handle our repair. He was very considerate of the fact we wanted to get home, he paid for a mechanic to stay late and fix our truck once they could get the parts. He stayed in touch with us and kept us apprised of the progress,. Bottom line we got our truck repaired and back on the road that evening and made it back to Florida. Can't thank the staff and the owner of this shop enough . Best service and turned a bad situation into a good one. Highly recommend this Shop. Thanks guys

I brought our car into Patriot this morning. Our daugher had been using them for her auto…read moremaintenance and repair needs for a while now and she she highly recommended them. My wife and I had used another mechanic I implicity trusted for many years ago before moving to Shelby county but with their location now over 30 miles away, I have always used other mechanics in the area. I can say without a doubt this is the BEST local vehicle repair shop I have done business with since we moved here over 23 years ago. I had to bring the car in to have some rear brake pads put on after another local mechanic told me last week the pads were "worn out". The mechanic at Patriot informed me that the rear pads did need to be replaced soon but were not in as bad shape as the mechanic last week had insinuated. I told him to go ahead and replace the rear pads. I was going to have to stay with the vehicle today bc I had no other form of transportation, so I figured with ordering the parts and then having them put on, I would be there most of the day. They had the job completed in two hours time! Price was very reasonable. The staff was very nice and professional, too. We have found our new auto repair shop. If you're looking for a professional, honest and reasonably priced auto repair place, Patriot is what you need! :)

Expensive but quality work had a battery replaced inside my Dodge Journey Gt...$300.00 a few years…read moreago

I asked about AC repair. They tried to add oil change and two new tires. We're not in much of a…read morehurry to get the job done.

Be careful. They do not have adequate security to prevent vehicles from being stolen.read more

I went in for an oil & filter change. I expected to pay around $50.00…read more The bill came to $230.90 including tax. They replaced the engine air filter for $72.30 (labor $34.50, filter $37.80). They replaced the cabin filter for $84.52 (labor $34.50, filter $50.02). I owned an auto repair business for 21 years and know when I'm being over charged. Their prices are way too high. They claim they have all certified mechanics. The one who did my oil and filter change was just a kid and I find it hard to believe he was certified in any auto service. If you don't mind paying twice what a service should cost, by all means go to them. I value my money too much. They won't see me again.

Wow this place is terrible!!! Me and my sister was out shopping when my SUV ran hot, so I pulled…read moreover an we could see where the antifreeze was pouring out of the heating hose an on the ground. So my sister called AAA to get a tow. While on the phone with them they recommended this shop so since they recommended it as one of their shops we got it towed there. Big Mistake!!! Well when we got there they was closing so the guy came out and ask what was wrong with it and we told him that the heating hose needed to be replaced remind you we open the hood and showed him and he could see the antifreeze was leaking out on the ground so he told us to fill out form telling what wrong with it and drop it in the night box so we did, he said they would call in the morning this was Thursday so Friday we waited an waited no call... so I called and he said he haven't got a chance to look at it and would call before the end of the day but he didn't. So I called an ask if they was open on Saturday and he said no...smh. So Monday he called and said it was going to be 583.00 and I said wow just to replace the hose and antifreeze really!!! I asked him to give me a breakdown on the cost and the man said first there is a $100 for a diagnostics test I said I did not ask nor did you tell me that you had to do one, I told you what I needed done so there no need for that test then went on to say both hoses need to be replaced and coolant fitting for both and antifreeze (x3.00) long story short two hoses and coolant fitting and dex-cool antifreeze (he called it )the parts was $267.00 that was for one the other hose was $177.61 I said wow say what? So I told him I was not able to get that done and I was going to call him back he said ok. I called back and told him I was going to get it towed home, and he informed me that I would have to pay for the diagnostics test and it would be $115 I said you said it was $100 yesterday and you didn't tell me that you was or had to do a test before you ran one and this man said that the $15 was for the supplies we used for the test...long story short I payed it to get my truck!!! This shop is robbing people! I feel they was so so wrong how they did me I will never ever go back there and I will tell everyone I know or run into how they will rob you. They suck!!! And yes I'm mad how they did me, but one day they probably going to rob the wrong person. I don't see how they sleep at night knowing how they do people!!!