I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Thank you Luis and George, interacting with both of you was so pleasant!…read more My brakes are great, thanks. I'll see you soon for the other things I need to address.

I'm giving this place 3 stars mainly because the customer service manager was very responsive and…read moretook the time to reply to my questions. That level of communication is appreciated. However, I couldn't give 5 stars because the shop layout itself was a bit disappointing. It looked like only one or two cars could realistically be serviced at a time, which made the operation seem limited. Additionally, the person who initially came out to help didn't appear very knowledgeable and didn't seem like he had the authority to make decisions on behalf of the company. It's good to know this business is around and available in the area, but based on my experience I probably won't be returning here for service.

Excellent, straightforward and honest work. They let you know what you need and take care of…read moreexactly that. And the prices are reasonable. Love this place thus far very professional.

I went to get my oil changed, and two days later, they checked it at another place and it was a…read morequart low on oil. I paid $100. I thought about getting other work done there, but when I saw what they did, I'm never going back.

I've been coming here for over three decades, and the service is exceptional. I can honestly say…read morethat they are trustworthy with vehicle repairs at a fair price.

On google maps and apple maps, they appear under "Goodyear" but is actually an independent shop…read more The manager is very rude, and when I called the next morning just to see if my car was started or not they hung up the phone lol. I called back four times and it rang and went straight to voicemail. Also had my boyfriend call and the same results. I just wanted to call and inform them that I changed my mind and wanted to take my car somewhere else for a cheaper price. As I arrived here, my car was out of the garage and parked in the middle of the parking lot with my windows down and my key in the ignition. They knew I called when I got there. Very confused on why anything couldn't be discussed over the phone... but ima going to just assume they don't like being bothered..

I took my car in because I had an oil leak, so I started off by getting the oil pan gasket fixed (I…read moreknew this was the problem from the start ) so they change it and tells me it's still leaking oil, then suggest a valve cover gasket. I do it then the car is still leaking oil. Dennis (the mechanic) recommends a rear main seal replacement but I don't do it and 6 months later I decide to get to the bottom of why my car is leaking oil and I see it's still the oil pan gasket so I decide to switch it out myself and i see how bad of a job these people did and tried to scam me into doing more work than needed. The oil pan gasket was the problem from the beginning I seen the gasket they used and it was a make your own gasket (later if silicone or something) very messy work some of the gasket was inside of the pan and inside the upper oil pan apart from that it was ripped and still leaking oil. Just be careful check your work before leaving the shop. I paid over $500 for the job to be done with very cheap materials.

I have been brining my car here for years. They go out of their way to save you money and will only…read moredo work that needs to be done. Honest and forthcoming.

Majic has been our professional and trustworthy master mechanic for over 10 years. He takes care of…read moreour cars and truck. I don't feel like he is overpriced like the dealer. If you want someone you can trust go see Majic.

Highly recommend! Brought my BMW in for engine mount and coolant leak issues and the work was done…read moreperfectly. Honest diagnosis, fair pricing, and very clean/professional work. Took the time to explain everything and even showed exactly where the leak was coming from instead of just replacing random parts. Car feels much better now. Really appreciate the honesty and quality of work.

Jesse B I brought my Toyota truck in as it was making a…read morecreaking sound in the front Waldo properly and efficiently diagnosed the problem. Waldo made his recommendations and I was very satisfied with the outcome. I highly recommend Waldo

Waldo was a real pleasure to work with. Was able to diagnose my 2013 Prius issue over the phone…read moreafter I explained to him if plugged new battery on backwards. Fixed my car in my drive way, showed me blown fuse that is almost impossible to get to in a Prius, showed me new replacement fuse... car was fixed in about 1.5 hrs. Will definitely call him again should I ever have any car issues in future and definitely recommending to friends and family. Thanks, Waldo! Sincerely, Ricardo Cardenas

Luis is always great! I come here for all my oil changes, it's quick and I've never had any issues.read more

Luis is professional and service is fairly priced. They were very accommodating as I needed a lot…read moreof extra little fixes and checks and they didn't take advantage of me by charging extra for every little thing. Sergio was the one to perform the work and he was awesome! I tried to tip him extra but he wouldn't accept it. I highly recommend this place and will be back soon to get my brakes fixed as well. They were very nice and respectful also.

Came in here for a quick tire repair and they saw me immediately. Their service was quick,…read morequalitative, and straight to the point. I appreciated and valued greatly their professionalism and quickness to address/fix my issue. I recommend this place to anyone looking to get their everyday auto troubles addressed.

Had my shocks installed and the entire coolant system replaced here they did a great job and gave…read moreme a really good price. Everything was done right no upselling, no BS. Honest, reliable, and fast. Definitely recommend this shop for anyone needing solid mechanic work

I can't say enough wonderful things about this business. Being a woman I am always Leary about…read morehaving my car serviced. Not only do people attempt to take advantage of me because I'm a woman but also because I drive a Mercedes. I needed brakes and there was no way I was going to the dealership to have the replaced . So, I searched on Yelp and of course I came across a plethora of businesses but Bolles was the only one that had all five stars, I gave them a call and spoke with the owner's son (sorry i forgot his name) he was very polite, and knowledgeable. The next day o took my car to them to be serviced. I dropped it off and they called me a couple of hours later with an estimate. Yes the estimate was pricey but again he was using Merced's parts and we all know that those aren't cheap. But what I appreciated most was their honesty . He told me that the rotors on the back were shit and definitely had to be replaced but the front were fine and if the price was too much I could actually wait awhile (not forever, but a payday or two) before replacing the brakes . I thought this was the most honest expertise I had ever had with an unknown mechanic. If you want the job done right, with friendly, professional people I would recommend this business to you and anybody who needed a wheel alignment and or brakes . Hopefully I won't have to go back anytime soon but I'll definitely be recommending the to everyone I know .

Great work and transparency. Had my alignment done on my truck after getting bigger tires and upper…read morecontrol arms changed elsewhere. Always heard good things about them and they didn't disappoint.